Mark Casale
Analyst · Bank of America. Your line is now open
It's a good question. I think it's more us. I don't necessarily -- I think the market gives us -- affords us some time, right? I mean we're -- given on the lender services side, it's really our -- refinance-driven model, and there's not really a lot of refinances. So we'll kind of afford at the time. And we're just going back to the playbook that we used with MI, right? I mean, we build MI. I mean, from the time I started raising dollars until we did our first loan, was like 27 months or something. It was a pretty long period of time. So we're used -- like patients, we do have patients. So I think with us, we're using this to our advantage. So I think our guidance to the team. And we're bringing folks over from MI, we're bringing in new folks. We have a really strong core team that we inherited, both on the lender services and the agency services side. And I think our instructions is, let's build out the infrastructure. So we use a third-party transaction management system. We want to bring that in house along with the rest of IT. I mean, they outsourced all of IT in here, and we clearly don't do that. We like to control it because especially when you think about the future with the new technologies owning, managing your own system allows you to plug in things a lot quicker as opposed to you've kind of outsourced it, and have, I would say, less control over that. So that's not really -- and that's not really how we operate. So we're spending the time doing that. Is it going to take longer? Is it going to cost a few dollars to do it? Absolutely. But we also look and say, where do we want to be in five years in Title, right? And we've talked about this before. Our goal in Title is to position ourselves to take advantage when the market does come back. And if it comes back a little quicker and we don't take advantage of as much as we could have, that's fine. Going we're in this for the long haul. So I think it's, again, it's making sure we have the technology, building out the infrastructure, making sure we can become more efficient around the whole process. So I would look at it there. And we remain pleased with it. I mean, I think it's -- we said probably 12 months to 18 months to stand it up. We're 12 months in. It may take a little bit longer, but again, that's -- time is on our side given where we ultimately think the business is. Essent Re, we started hiring there in 2009, and we didn't write our first policy till 2014. So it took -- I don't think it's going to take that long with Title because we have an existing -- an existing business. And we started the process even with leveraging our relationships on the MI side. We've -- I think we've signed up 50 new lenders on the mortgage insurance side this year. Like we said earlier, we continue to try to activate clients. For the Title side, it's I think 15 clients that we've been able to activate, and it's really kind of working well. We have, I would say, a core kind of SWAT team on the Title side, like senior account managers that have put really, really, really sharp individuals, and they're really working closely with the MI BD team. So it's not like they're going out on their own, they're really -- they're getting the benefit of being part of Essent, which I think helps them. And for the MI guys, it's actually helping them a lot. They're learning a different aspect of their clients' business. Just makes you smarter at the top of the house, right? It's always -- it's the old saying, You want to know your customer, and for the ability for Chris or for some of the other senior folks on the BD team to go in and have that conversation in Title. And we're learning a lot. I mean, I was out with, I would say, out of the top five lenders in the country, I interacted with three of them over the past few months, just understanding how they think about Title, what are their pain points, and then you try to build for that. So again, we're in this for the long haul. And it's -- and again, I still think we're -- I guess from an investor standpoint, we kind of call to the call option, but I think it's beyond that now. I think we're into the operating part of it, but we're still really in that investment phase, and I'm more willing to invest dollars today to be able to recoup larger returns down the road.