Arkadiy Dobkin
Analyst · Moshe Katri with Cowen
Thank you very much. Good morning, everyone, and thank you for joining us today for our first quarter 2012 earnings call. We are pleased with our performance as we reported quarterly results that were ahead of our expectations, delivering strong growth in Europe and the U.S., as well as in most of our key verticals and primary service areas.
During the first quarter, total revenue grew 30% to $94.4 million year-over-year. Adjusted income from operations grew 27% to $16.1 million year-over-year, and we delivered non-GAAP diluted EPS of $0.31 per share for the quarter.
Our first quarter results were driven by our growing diverse client base where Europe plays a significant role. Compared to the first quarter of last year, revenue from clients located in Europe expanded 62%. As we have pointed out before, the European landscape has changed over the last few years and has opened up for high-quality services delivery in nearshoring or offshoring modes. We have certainly benefited from this trend and expect that it will continue in 2012.
Within North America, which represents our largest market, we also have good traction and increased revenue by 26%, driven by both existing and new clients.
In the CIS region, revenue declined by 12% or $1.5 million due to timing of delivery of certain fixed-fee projects and some pressure on financial services clients in the region.
Similar to last quarter, we saw strong growth from all our primary services lines. Software development revenue increased 31% to $63 million, application testing services increased 32% to $19 million and application, maintenance and support revenues increased 24% to $8 million.
We saw continued growth across most of our verticals. Retail and consumer, which grew 112% as a result of increased demand for our strong expertise in the commerce and SAP technology solutions; travel and hospitality, which grew 50% as a result of several new clients and our ability to leverage our extensive content management and portal solutions, e-commerce, business intelligence and mobility expertise; banking and financial services, which grew 38% as a result of continuing penetration of strategic accounts within the investment banking industry; and ISV or independent software vendors and technology grew 21% in line with our intention to have significant portion of our business within that segment to continually improve our software engineering skills and understanding of the emerging technology trends based on real-life, hands-on experience serving the best technology companies in the world.
We believe that during this quarter, we have captured additional market share across those verticals. Revenue growth in our Business Information & Media vertical was up only 2% year-over-year, mostly due to completion of the number of large projects for Thomson Reuters, as well as the Thomson decision to use their own internal resources for starting [ph] new projects. This decision was expected, and although the overall revenue is currently declining, our relationship with Thomson Reuters remains strong. We continue to see additional growth opportunities throughout the organization, and a number of new potential projects are becoming visible.
As in the past, we saw strong growth within existing clients with average of 81% and 65% of our revenues during the first quarter of 2012, coming from the clients that have used our services for at least 2 and 3 years, respectively. This confirms the high quality of our services and the loyal nature of our customer base. In addition, we added a number of key new clients during this quarter.
Revenues from our top 10 clients increased $12 million in the first quarter of 2012 as compared to the first quarter of 2011. This represented 42.5% of the increase in revenue in the first quarter of 2012. Overall, we believe we have a high growth potential over the next few years with most of our top accounts.
In regards to our delivery capacity, as I indicated last quarter, one of our main near-term priorities is to invest more in our core existing competencies across both technology platforms and industry segments. We have to identify and hire new talent with such skills in order to expand our strategic vertical segments further. During Q1, we increased the number of such professionals in both U.S. and Europe.
We also need to increase scale across our delivery centers. Through our close relationships with universities in Central and Eastern Europe, we are able to identify and attract the top new talent without materially impacting utilization or attrition rates.
Relative to the first quarter of 2011, we had a net increase of 1,580 professionals over the past year and ended the quarter with approximately 7,300 engineers, with one of the lowest attrition rates in the industry. We remain on track to expand our headcount by 20%, 22% this year. We also will continue to identify and evaluate potential acquisitions to expand our geographic footprint and compliment our global delivery capabilities.
As we move through 2012, we are paying close attention to the broader macroeconomic trends and general levels of IT spend. Thus far, we believe that budgets are in line with previous years. However, as you know, there is volatility in the overall macroeconomic environment and in the competitive landscape. So for the full year 2012, we are maintaining our guidance for revenue and earnings growth.
With that, I would like to turn the call over to Ilya, who will walk you through the financials. Ilya?