Christopher R. Christensen
Analyst · Wells Fargo
Thanks, Chad. Before Suzanne runs through the numbers, I want to offer a few examples of how our front-line leaders and their teams continue to produce record results in a dynamic operating environment. As I've often noted, even more than our strong balance sheet and solid operating history, it's our talented local leaders who make such results possible quarter after quarter. By pushing to constantly provide outstanding clinical outcomes and mind the bottom line and all of the other moving parts of these complex operations at the same time, these leaders and their teams strive daily to make their operations the community of choice in the market they serve. For instance, at the Grove Care and Wellness Center, a health care campus in Riverside, California, the Executive Director, Trevor Weed, and Director of Nursing, Julie Martinez, have taken their 5-star community to a leading position in one of the most competitive markets in Southern California, leveraging their unique offering of post-acute services that include skilled nursing, assisted and independent living services, they have driven unprecedented demand, taking clinical and financial performance to new heights. Their team has partnered with local hospitals and physicians to better manage the continuum of care across these service lines, which has lead to better patient satisfaction and better outcomes. While achieving high standards clinically, third quarter skilled mix was up 18.8% to an impressive 89.6%, which is amazing. Because I remember when we took over this operation, we were in the single-digit skilled mix. An impressive 89.6%. Total revenues grew by over 21% and EBITDAR margins increased by 858 basis points, all compared to the same quarter last year. Zion's Way, another example, a home health and hospice in St. George, Utah, has been emblematic of our Cornerstone's strong 2014 performance. Led by CEO Brent Guerisoli and key operational and clinical leaders Jason Olsen and Val Shumway, the team at Zion's Way has grown top line revenue by 45%, improved EBITDAR performance by 153% and EBIT performance by 260% over the same quarter in 2013. Zion's Way's team of caregivers have become a provider of choice by designing programs and delivering care to underserved populations that meet the unique needs of the rural communities of Southern Utah, and, in large part, due to the leadership of Justin Hofer in Northern Arizona. This performance has been achieved in spite of seasonality and changes in a declining reimbursement and increasing regulatory scrutiny that have confronted home health and hospice operators over the past year. In addition, we also saw breakthrough performance from the team at Brookside Healthcare Center in Redlands, California. Executive Director, Matthew Stevenson, and longtime COO, Vangie Bravo, have worked together with their local acute hospital and physicians to add to their existing therapy and nursing services. This strategic partnership has allowed them to develop a state-of-the-art post-acute cardiac wellness program, resulting in superior outcomes for the residents and reducing unnecessary readmissions to their acute partners. Marketing Director Jess Beltran [ph] has also focused on underserved submarkets outside their immediate community, leveraging Brookside's 5-star rating and enhanced clinical capabilities to become a post-acute solution for much of the Inland Empire. Financially, skilled mix has improved 18.2% to almost 55%. Total occupancy grew 195 basis points to 92.3%. Revenues grew by 17.6%. And EBITDAR margins climbed 543 basis points, all over the same quarter last year, a testament to what mature operations within the organization can still achieve over time. There are many more such examples across the organization, and we really appreciate you allowing us to share them, since to us there's no more important information we'll offer today than to tell you that Ensign is literally full of extraordinary leaders with stories like these. These few examples show what makes us different, and they illustrate the opportunities for organic growth in all parts of the company's expanding portfolio. And they remain more compelling than ever. We're also pleased to report continued improvements in compliance and quality outcomes across the organization. And as we always remind you, it is essential to sustaining our mission and to healthy financial performance. In the third quarter, 4 more of our skilled nursing operations achieved 4- and 5-star CMS ratings. And with those additions, 72 of our operations carry that designation at quarter end. This continued improvement also demonstrates that we are approaching our upcoming growth from a very solid clinical foundation. We did experience a temporary increase in certain expenses during the quarter. These increases resulted from adding necessary resources and leaders in anticipation of unprecedented acquisition growth. In addition, in the third quarter, we also underwent our inaugural chart audit by our assigned independent review organization. This effort required larger-than-normal amounts of time, effort and expense for many of our operations. Further, we continue to invest in additional infrastructure to adapt to this changing reimbursement environment, and we're encouraged by the response of this investment, as is evidenced by the growth in census and improvement in reimbursement rates. As with most things, the first time through the IRO audit will be the most difficult. But now that we've been through it, we're confident that we can build on the success of this year's audit, and our organization will be stronger as a result. We're grateful to our industry-best team of compliance resources, led by our Chief Compliance Officer, Debbie Miller, for leading us through this process. While we're pleased with the progress we made in the third quarter, we note that the lion's share of the improvements to Medicaid reimbursement in key states and the 2% net market basket update to Medicare reimbursement we discussed last quarter, will occur in the first -- fourth quarter, excuse me, which is why our guidance heavily favored the fourth quarter. Our census-cyclical business and the timing of various reimbursement increases are examples of why our results are not symmetrical on a quarter-by-quarter basis and why we do not provide quarterly guidance. With that understanding, our focus is on the fundamentals of our business and on driving improvements in performance throughout the year and over the long term. With that, I'll turn the time over to Suzanne to provide more detail on the company's financial performance and our updated guidance. And then we can open it up for questions. Suzanne?