Christopher R. Christensen
Analyst · Stifel
Thanks, Greg. As we've mentioned in previous calls, our consistent success is achieved through the aggregate effect of dozens of small victories across the organization. Similarly, our earnings decline has resulted from a number of small challenges rather than any one factor. I'd be remiss if I did not recognize our outstanding field leaders, who are working tirelessly on all fronts to identify and overcome these weaknesses wherever they occur, and tell you that we believe we are starting to see their efforts bear fruit. But just to mention a few of the recent challenges which create great opportunities for future performance are the following. First, executing the strategic separation of our real estate and healthcare operations has required significant effort from our leadership team. We've designed the transaction to leave both resulting companies in positions of great strength. And we look to the lessons we learned following our IPO, which again was followed by tremendous growth in almost every category of performance in 2008 and 2009, to achieve and even exceed those results in 2014 and beyond. The costs and organizational effort associated with implementing the terms of the Corporate Integrity Agreement exceeded expectations, especially with respect to implementing compliance programs in our smaller service offerings, each of which have unique needs. However, we believe that these efforts will help us to be more profitable as we improve clinical and claims processing systems and are able to bill and keep more of our earned revenues. Third, the second quarter was an enormous quarter on the acquisition front. And we experienced larger-than-usual startup losses at a few of the facilities, as well as a significant cost of deploying numerous resource personnel to the 4 corners of the company to transition these newly acquired operations. As discussed above, we believe the short-term weakness in operating results at our newly acquired and transitioning facilities also represents an improvement in our long-term organic growth prospects in those facilities. Next, we continue to experience significant costs associated with the ramp-up of the home health and hospice agencies and, although on a smaller scale, our urgent care and mobile x-ray services. Although these operations did not contribute as expected to our earnings in 2013, we see significant upside, and with a few adjustments, we expect our returns on those investments to improve dramatically in 2014. Next, we did not receive most of the state Medicaid increases that we expected in the third quarter. However, we expect these benefits to arrive in this quarter. In addition, the 1.3% net increase in Medicare rates announced in the second quarter took effect on October 1. Our healthcare costs increased again in the quarter by $1 million over our projected costs. The increases were unexpected, and we believe that we've made the adjustments in our insurance program to prevent this problem from recurring in 2014. Lastly, consolidated occupancy of 77.4% was significantly impacted by the group of 42 transitioning and newly acquired facilities, averaging occupancy of 70.5%, 64.5% average occupancy in the 17 newly acquired facilities alone, representing the addition of substantial organic upside to the company's portfolio. All of these things and others -- and other things combined to impact the quarter, but in each case, we see both short-term improvements and long-term opportunities. We're especially pleased to report significant improvements in compliance and quality of care across the organization. And as always, we would remind you that compliance and quality outcomes are precursors to outstanding financial performance. But you don't have to take our word for it: The number of Ensign facilities sporting 4- and 5-star ratings has grown by 24% from 46 to 57 of our 106 skilled nursing operations just since January. And remember, most of our acquisitions were 1- and 2-star operations when first acquired. In fact, we are very proud to report that 6 of our facilities achieved 0 deficiency surveys so far this year. For example, at Park Avenue Health and Rehab Center in Tucson, Arizona, CEO Ellen Cote; and Director of Nursing Sheila Summey, who's also a COO, have completely transformed the clinical reputation of what was once a CMS special focus facility. As a result of their most recent perfect Department of Health survey, they have solidified their transformation pushing from 1-star status to achieving CMS' highest 5-star rating. As a result, Park Avenue's revenue was up 730 basis points and their EBIT has improved by almost 9.8% over last year's quarter. Also in Arizona, Bella Vita Health and Rehabilitation Center at Glendale, led by CEO Doug Haney and Director of Nursing and COO Rena Castro, likewise achieved a perfect Department of Health survey for an unprecedented second year in a row. Doug, Rena and their team have leveraged their unblemished survey record along with their well-regarded clinical programs and expanded behavioral health service offerings to propel that facility to new heights. Revenues have climbed over 13%, net income before taxes soared by 34% and occupancy has improved by 317 basis points. So I'll say it again: Financial results follow clinical performance, period. We're also happy to report that some of our more significant renovation projects, which were then particularly disruptive to our operations and our operating results, have been completed, with a few still remaining. One we've mentioned before is Grand Terrace Rehab and Healthcare in McAllen, Texas, where CEO Brett Jones and the Director of Nursing and COO Eva Surate [ph] have successfully introduced -- or reintroduced their facility to the market following some damaging flooding that closed down entire wings for many months. With renovations behind them, they have soared past historic performance levels, increasing revenues by 14%, EBIT by 25% and skilled mix by almost 38%. So although the quarter's overall results were not what we expect, we have always taken a long view of our business. And we are very encouraged by the recent progress and significant opportunities we are seeing. We see no reason why we cannot reap the benefits of all of our hard work over the last few months and years, and we have put in place a solid foundation for making our growth pay dividends in the fourth quarter and in 2014 and beyond. And with that, I'll hand it over to Suzanne to provide more detail on the company's financial performance. Suzanne?