Gail Boudreaux
Analyst · Credit Suisse. Please go ahead
Good morning, everyone. Thank you for joining us as we review Anthem’s fourth quarter and year end 2017 performance and our plans for continued growth in 2018 and beyond. This morning, we reported fourth quarter 2017 GAAP earnings per share of $4.67 and adjusted earnings per share of $1.29, which were ahead of our expectations driven by balanced performance across our businesses. Operating revenues in 2017 grew by 5.8% to over $89 billion. Our medical loss ratio came in at a better than expected 86.4% for the year and operating cash flow exceeded $4.2 billion for the year growth of 28% over 2016. We are pleased with our improved business momentum in the quarter and our continued traction in the marketplace as evidenced by solid membership trends in key parts of our business, including our fully insured large and small group commercial markets and the completion of the HealthSun transaction, which added approximately 40,000 new consumers to our Medicare Advantage business. We finished 2017 slightly ahead of expectations serving the benefit needs of more than 40.2 million consumers, representing growth of 325,000 members during the year. Also medical costs were well managed for the year and our full year medical loss ratio came in better than expected. Our continued focus on cost of care improvements drove improved medical expense trends, specifically in our Medicaid individual and local group insured businesses and resulted in a medical loss ratio of 88.6% in the fourth quarter. As a result of our solid fourth quarter 2017 results, we entered 2018 with operating momentum and are well positioned for sustainable long-term high-quality earnings growth. One of my key priorities since joining Anthem a little more than 2 months ago has been to perform a thorough review of the business and to quickly gain a deep understanding of how the company operates and the opportunities we have to improve our performance in 2018 and beyond. I spent a lot of time in recent weeks visiting our local markets around the country and meeting with our associates as well as care providers, customers, brokers and other business partners. I have seen firsthand a strong business foundation built on a deep commitment to our communities and the people we serve and a culture that embodies our value of being accountable, caring, easy to do business with innovative and trustworthy. Building on our strong legacy, I believe we have a substantial opportunity to further raise our performance across the Anthem. I have challenged our organization has a relentless focus on day-to-day execution in order to deliver continuously greater impact on the affordability and quality of healthcare in America. Specifically, we need to advance our consumer focus innovation and data analytics capabilities to leverage our strong brand and local market position and drive greater value for our customers. While we will continue to find my view, I have some initial thoughts to share on my priorities and vision for Anthem. In the near-term my primary focus is on optimizing execution across our business segment. Anthem has been building a strong operating platform, but there is still more that we can do to better serve our customers and improve our financial performance. In order to meet the increasing expectations and needs of our members we need to increase our focus on developing innovative solutions that emphasizes affordability and flexibility and increase speed to market and delivering these solutions. We will continue to focus on the drivers of medical costs and identify new ways to deploy cost of care solutions more quickly and effectively so that we can further improve the quality of care our members receive while also reducing the costs they incur. And we will work to better leverage Anthem’s many best-in-class capabilities to drive further growth including our deep expertise in integrated care, our increased focus on provider relations, our medical cost value proposition, our growing consumer capabilities, our local market presence and our brand advantages through our Blue Commercial business in the Amerigroup name. In 2018 we will also be making incremental investments in technology modernization efforts, consumer facing digital technologies and product development capabilities. Specifically, we are accelerating our efforts to migrate our membership onto our end state platform which will improve consistency in the consumer experience and make us more efficient. Additionally, we are investing in new digital and mobile capabilities to drive greater automation and enhance our consumer experience. This includes developing new external facing applications and portals that will make it easier for members, agents and care providers to conduct business with Anthem and also enhancing capabilities for more personalized and responsive customer’s choice. We are also building an end to end modular process to allow control flexibility to efficiently configure product designs and make it simpler to integrate those products onto our data platforms. These investments are a few examples of our efforts to make the healthcare systems simpler to navigate, more effective and more affordable for our consumers. Looking more specifically at the growth opportunities in our businesses, Anthem’s government business which currently represents over 50% of consolidated operating revenue is positioned for sustainable growth across the Medicaid and Medicare platforms. Our Medicaid team is targeting a significant pipeline of opportunity as states increasingly recognize the role of that healthcare companies like Anthem can play as their partner, working with an ever tightening budget constraints to better manage the healthcare of the individuals they serve. We see $80 billion worth of incremental business opportunities between now and the end of 2022, much of which encompasses state specialized service population. We are also focused on developing strategic partnerships with other health plans and providers including plans in the Blue network that combine our best-in-class Medicaid operating platform with their local market expertise. For example, we recently formed a partnership with Blue Cross Blue Shield of Minnesota which goes into effect in the fall of 2018 and will serve approximately 375,000 members by the end of the year through its Medicaid and dual eligible program. In 2017 we also partnered with Blue Cross Blue Shield of Louisiana to form Healthy Blue which currently serves approximately 240,000 Medicaid members. Looking ahead, we see opportunities to continue to leverage our deep expertise in Medicaid to form new partnerships and alliances with our Blue colleague providers and other health plans to expand our presence and reach into new markets. In Medicare, we continue to see substantial growth opportunities as approximately 11,000 baby-boomers aging to Medicare eligible population everyday. Historically, Anthem has lagged the Medicare Advantage penetration and we have been working to capture more of our fair share of this market. I believe we are now well-positioned to leverage our improved individual Medicare Advantage platform. Specifically, I am confident that we have the ability to leverage our strong brand, our more competitive product offerings and our focused marketing and sales investment to further capture share in this growing market. We are encouraged with our strong individual Medicare Advantage growth rate in 2017 and continuing through the 2018 open enrollment period where we have outpaced the growth rate as a market. We continue to expect organic growth rates in the low to mid double-digits over the next few years outpacing growth in our existing markets of 6% to 9%. Our Medicare Advantage market share will also benefit from the completion of our acquisition of HealthSun and the pending acquisition of America’s 1st Choice. Together, these companies will add approximately 170,000 new Medicare Advantage lives as well as deep provider relationships in the key Florida market. With the addition of these plans, our total Florida Medicare Advantage membership will be approximately 220,000. We are now focused on strengthening our capabilities in the employer group business and expect to see noticeable growth in this Medicare Advantage segment soon. Supporting all of this growth is our improved star rating now with over 70% of our membership residing in 4-star plans for the 2018 payment year. Additionally, Anthem will be only carrying with five 5-star plans following the close of America’s 1st Choice acquisition. In the commercial business, there is meaningful opportunity to leverage our local market knowledge and improve the historical membership trends of Anthem’s fully insured medical business at appropriate margins by providing more consumer focused offerings and investing in digital capabilities. We have a solid foundation to build even deeper relationships with consumers and care providers. For example, Anthem operates 3 of the top 10 best performing commercial health plans as ranked by the NCQA. These are superior plans, which consistently deliver top scores in customer satisfaction, preventive care and outcomes in areas such as diabetes, asthma and heart disease. In addition, we plan to extend the breadth of our self-funded customer relationships by improving the penetration rates of specialty products. The specialty team has made significant progress over the past few years improving the competitiveness of our dental and vision offerings. We ended 2017 with a commercial dental penetration rate of a little less than 20% and vision penetration rate of about 25%. Both of these rates have improved meaningfully over the last several years. We will continue to invest in our specialty products and expect continued improvement in those penetration rates in the years to come. While we have significant opportunities in 2018, another key priority during my first 60 days at Anthem has been to align the organization around plans to develop a long-term strategy focused on accelerating our top line and bottom line growth. We need to augment our recent successes in commercial fee business and Medicaid with stronger, profitable growth and higher revenue businesses. We are building an organization with an agile culture that proactively identifies and engages in new opportunities to drive revenue growth by leveraging our existing capabilities and better packaging our assets in the marketplace. One of those opportunities will be to better leverage the power of our local market presence, which is key to driving change in healthcare. Anthem has best-in-class local market share and we needed to combine that strength with our increased cost of care initiative to drive down the cost of healthcare for our members, while also delivering a more consumer focused experience and continuing to build on our depth of experience in provider collaboration and integrated care. Success in these priorities will accelerate our growth, improve affordability for our customers and strengthen our financial performance as we enhance our competitive position. Anthem also has quite a few unique assets that we are focused on packaging to better deploy in the market. A great example is our AIM Specialty Health subsidiary, which provides a variety of medical cost management provide our workflow integration and member engagement solutions to its customers and supports evidence-based care and affordability across all major clinical areas, including oncology, cardiology, advanced imaging, genetic testing, specialty RX and several others. Depending on the clinical domain, AIM solutions have been able to provide savings of 10% to 40%. Additionally, our technology platform enables 75% of provider interactions to be electronic with a user satisfaction rate of 95%. By better organizing our existing assets as well as investing in or acquiring new capabilities, we will be better able to accelerate our top line growth and diversify our revenue base. In addition, we will continue to work with our Blue partners to explore ways to leverage Anthem’s capabilities to help them improve their product offerings and competitive position. We have a unique opportunity to cultivate strategic partnerships with our Blue Plan colleagues to grow and advance the impact of the Blue system as a whole. We will also continue our strong focus on becoming a more consumer-centric company. Anthem has made some meaningful improvement to the consumer experience, which drives loyalty and helps to make the healthcare experience simpler for individual. For example, we have been focused on improving the visual clarity and usefulness of our member communication and have deployed a real-time notification feature to help inform our members of key updates like the status of a claim. By combining these opportunities with improved integrated medical and pharmacy offering through our new PBM, IngenioRx, we have a unique opportunity to deliver a highly innovative product offering to the market. We continue to expect our new PBM to deliver at least $4 billion of gross pharmaceutical savings on a run-rate basis once we migrate our enrollment to the new platform by January 1, 2021. We also continue to project that at least 20% of this benefit will accrue to shareholders on a pre-tax basis. Additionally, we will continue to be a strong community partner in the markets we serve through more than 40 million in open community activity. The Anthem Foundation is positively impacting some of the nation’s most pressing health issue. For example, together with the American Heart Association, we are tracking towards doubling cardiac arrest survival rate through hands-only CPR training. To-date, we have trained more than 6.5 million Americans. This is just one example and we believe that it’s important that our members seek Anthem out in the community and making a difference for those that we serve. As it relates to overall capital deployment, my view is consistent with what you have heard historically. We will prioritize making the necessary investments in the business first, then evaluate with M&A opportunities exist in the market, and then finally deploy capital to shareholders through a balanced approach of share buybacks and dividends. I believe a coordinated, thoughtful long-term strategy should drive our M&A plan. We will be very disciplined and how we leveraged the M&A pipeline to help build Anthem for the long-term and evaluate how to strategically position and enhance our current asset base to capitalize on the opportunities of tomorrow. Our acquisition of HealthSun and pending acquisition of America’s 1st Choice demonstrates this focus. Both of these companies fit well into our larger strategy, well run Medicare assets in strategic locations which we can further grow and scale. As a company, we remain committed to achieving our long-term earnings per share target growth range of upper single to low double-digits with a focus on generating sustainable high-quality earnings. I am optimistic that over time we can move to the upper end of this range. As I played out, our emphasis would be on improving our ability to manage the total cost of care as well as leveraging the capabilities we have to diversify our revenue base leading to improved top line growth. Combining these opportunities with an improved integrated medical and pharmacy offering through IngenioRx with very competitive economics will position Anthem very well for growth. Finally, we will focus on being efficient and effective stewards of shareholder capital. With that, I will turn the call over to John to discuss our 2017 financial results in more detail. John?