Good day, ladies and gentlemen, and welcome to the Q4 2018 Employers Holdings, Incorporated Earnings Conference Call. At this time, all participants are in a listen-only mode. Following management’s prepared remarks, we will have a question-and-answer session and instructions will be given at that time. [Operator Instructions] As a reminder, today's conference will be recorded for replay purposes. It is now my pleasure to turn the conference over to your host, Doug Dirks, Chief Executive Officer. Please go ahead.

Good morning, everyone. Thank you for joining us today on our fourth quarter 2018 earnings call for Employers Holdings. Today's call is being recorded and webcast from the Investors section of our website, where a replay will be available following the call. With me today on the call are Mike Paquette, our Chief Financial Officer; and Steve Festa, our Chief Operating Officer. Statements made during this conference call that are not based on historical facts are considered forward-looking statements. These statements are made in reliance on the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Although, we believe the expectations expressed in our forward-looking statements are reasonable, risks and uncertainties could cause actual results to be materially different from our expectations, including the risks set forth in our filings with the Securities and Exchange Commission. All remarks made during the call are current at the time of the call and will not be updated to reflect subsequent developments. In our earnings press release and in our remarks or responses to questions, we may use non-GAAP financial metrics, including those that exclude the impact of the 1999 loss portfolio transfer or LPT. Reconciliations of these non-GAAP metrics are included in our financial supplement as an attachment to our earnings press release, our investor presentation and any other materials available in the Investors section on our website. And with that, I'm now prepared to move on to our commentary. The fourth quarter marked a strong end to an exceptional year for Employers. During the year, we grew written premiums by 3% despite industry-wide pricing headwinds, grew new business writings by 29% over 2017, and maintained our current accident year loss ratio. Our fourth quarter adjusted net income increased 24% or $0.25 per share and our underwriting income increased…

Thank you, Doug. Our fourth quarter loss and LAE ratio before the impact of the LPT of 48.7% was highly consistent with that of a year ago. During the current quarter we recognized $25.4 million of favorable prior period loss reserve development relating primarily to accident years 2014 through 2017. For the year, our loss and LAE ratio before the impact of the LPT of 53.5% was 6.3 percentage points lower than a year ago. Our fourth quarter commission expense ratio of 11.5% was 2.1 percentage points lower than a year ago. Decreases in agency incentives drove the reduction in the commission ratio in the current period. For the year, our commission ratio of 12.9% was highly consistent with that of 2017. Our fourth quarter underwriting and other operating expense ratio of 22% was 1.2 percentage points higher than a year ago. The increase was primarily the result of our aggressive development and implementation of new digital technologies and capabilities. For the year, our underwriting expense ratio of 21.7% was 2.2 percentage points higher than that of 2017, which Doug will speak to in his further remarks. Net investment income for the fourth quarter was $21.3 million, up 12% from a year ago. Our pretax book yield on the portfolio was 3.4% during the quarter versus 3.1% a year ago. Net investment income for the year was $81.2 million, up 9% from a year ago. Our effective income tax rate for the fourth quarter was 16% versus 41% a year ago. When eliminating the transitional effects of the 2017 Tax Cuts and Jobs Act, the effective income tax rates for the fourth quarter of 2018 and 2017 were 17% and 28% respectively. At year-end, our fixed maturities had a duration of 4.1 and an average credit quality of AA- and our equity securities represented 7% of the total investment portfolio. Recent increases in interest rates, which have benefited our net investment income have resulted in $47 million of after-tax unrealized losses on fixed maturities being recognized throughout 2018. Note that fluctuations in these unrealized investment gains and losses do not impact how we manage our investment portfolios, since we typically hold our fixed income investments to maturity. During the quarter, we repurchased $4.2 million of our common stock at an average price per share of $41.06 and thus far in 2019 we have repurchased a further $2.1 million of our common stock at an average price of $41.69. Our remaining share repurchase authority currently stands at $43 million. And now I'll turn the call over to Steve.

Thank you, Mike and good morning. Net written premiums for the year of $743 million were up $19 million from those written in 2017. This growth occurred despite a market environment that is extremely competitive as well as a declining rate environment in virtually all of the states in which we do business. Despite this market environment, we grew our new business revenue $48 million year-over-year, a 29% increase. For every month during 2018 we had increases in submissions, quotes and bound policies over the comparable month in 2017. On a year-over-year basis we increased our policies in-force by 7%. A significant amount of our new business growth came from our targeted classes of business which historically have been our most profitable. We grew new business not only in the more recent states we have entered, but also in states that we have had a long-term presence. This growth came from both new partnerships as well as from long-term partnerships. This growth was equally strong in both our core business distribution channels as well as our alternative distribution channels. With respect to renewals in 2018, we continue to see high policy unit retention rate throughout the year. In fact our retention rate improved over 2017 results. We have been successful at retaining the business that has positively impacted our bottom line results and this focus is particularly important in a softening market cycle like we are currently experiencing. As we have mentioned throughout the year, we have not observed any retraction in the market from the aggressive pricing in particular with middle market renewals. We expect this to continue into 2019. Wage growth continues to be strong within our book of business as evidenced by increasing payrolls. In their 2018 fourth quarter economics briefing report, NCCI has projected average weekly wage growth to be up 3.3% for 2018 and 4.5% in 2019 and we do not see any evidence to counter this optimistic growth forecast. Consistent with our geographic diversification strategy, during the fourth quarter we entered the state of Delaware the seventh new state we entered in 2018. We now operate in every state within the continental U.S. with the exception of the four monopolistic states. This footprint allows us to capitalize on multi-state opportunities that in the past we were not able to write. And now I will turn the call back to Doug.

Thank you, Steve. During 2018 we initiated a plan of aggressive development and implementation of new technologies and capabilities that we believe will fundamentally transform and enhance the digital experience of our customers. Last month we further defined these ongoing initiatives to include continued investments in new technology, data analytics and process improvement capabilities focused on improving the agent experience and enhancing agent efficiency and introducing Cerity a subsidiary separate from our other insurance businesses which offers digital direct-to-customer workers' compensation insurance solutions. We launched Cerity in Illinois in January of this year and now extended its reach to Arizona and Utah. Our plans for Cerity are to expand both its geographical reach and its underwriting appetite throughout 2019. Subject to necessary regulatory approvals, we will build out the Cerity direct-to-customer platform to meet the insurance needs of small businesses nationwide. The development and implementation of these key initiatives including costs associated with the launch of Cerity served to increase our 2018 underwriting and other operating expense ratio by approximately two percentage points. For 2019 assuming a consistent level of earned premium to that of 2018, we expect that our underwriting and other operating expense ratio will be approximately four percentage points higher than that experienced in 2018 as a result of these initiatives. However, in the future periods, we expect that our underwriting and other operating expense ratio will gradually return to a normalized level as we generate in premium writings and operational efficiency gains. And with that operator, we'll turn the call over to questions.

[Operator Instructions] Our first question comes from Mark Hughes of SunTrust. Your line is open.

Thank you, good morning.

Good morning.

The four points higher in 2018 just to be clear the -- that's on top of the extra two points last year that came from these initiatives that we go back a couple of years it'd be six points cumulatively?

That's right. It'd be six points from 2017 Mark but four points from where we were for 2018. That's our best estimate today.

And then previously you had used a formulation I think it might have been a six points spread over multiple years. I think this -- it's clearly higher than that. Would you expect that the cost structure would return at some point to that prior level? Or do this represent something of a permanent increase?

We don't believe it's going to be permanent, but it's very difficult for us to project beyond 2019 at this time because it's largely dependent upon the premium writings that we achieve from these two initiatives.

But I'll add to that Mark that you've heard us reference in the past that we think speed is critical right now. This market is evolving very rapidly and so we are moving as quickly as we can to deploy both the initiatives on the agent side of our business as well as launching Cerity. And so when you think about where we expect it to be versus where we actually are a big part of that is the speed with which we are deploying these initiatives. Now, we fully expect that as fully deployed they will drive much greater efficiencies. Ultimately we're just returning the expense ratio back to where we were in 2017. We wouldn't consider it to be a great success. The objective here is actually to drive a lower longer term expense ratio thereby making us more competitive. Exactly when it hits the income statement is difficult to project, but the objective is absolutely to reduce our historical expense ratio below what it was prior to the launch of these initiatives.

And can you talk about the sort of early experience in Illinois? What's the strategy? Is it a -- with your go-to-market, how do you reach those small business owners?

Well, there's a variety of marketing techniques that we're utilizing. It is entirely digital. So, if you think about a typical digital marketing strategy, it is directed at those people who are either likely to be or expressed an interest in being a direct buyer of workers' compensation. Now, we've initially rolled it out in a small number of classes and again, initially it was in Illinois. We are now in Utah and Arizona as well. And as I indicated in my comments, the expectation will be that we'll build this out nationwide and increase the number of classes of business that we can offer. But again it'll be a digital marketing campaign. We are building knowledge. We are building a database. So, we will be constantly refining it in a way that we can really direct that marketing spend that part of the market that we believe is most likely to be amenable to buy indirect.

I'll ask one more and then I'll get back in the line. But the -- when you think about loss pick for 2019, you've obviously had a lot of movement on rate. You've maintained your loss picks this year through that. How should we think about the 2019 when you consider price trends, loss trends? How will that show up in the loss pick?

Let me address that from a couple of perspectives. One when we are in a competitive environment and so there's a lot of pressure pricing, so I would say that would likely have a negative impact on the margin principally coming to the loss ratio, but there's also an impact on the expense ratio in a declining rate environment. Offsetting that are a number of initiatives that we've deployed. The underwriting algorithm that's maturing now, a couple of initiatives on the claim side that we think will have positive impacts on the loss ratio. After that the fact that this experience of declining rates is the result of declining frequency and defining loss cost virtually anywhere in the country. And so net-net, I can't give you a number, I'm not going to give you a guidance on what we expect the 2019 loss ratio to be. There are plenty of moving parts here, but to the extent that we're able to continue to deploy initiatives that have a favorable impact on our loss ratio, we hope to offset what we're experiencing in terms of a competitive marketplace. Q – Mark Hughes: Thank you.

[Operator Instructions] Our next question comes from Bob Farnam of Boenning & Scattergood. Your line is now open. Q – Bob Farnam: Hi there and good morning. So with the new Cerity platform, have you gotten much pushback from your independent agents going direct? A – Steve Festa: Bob, this is Steve, I'll answer that question. Because we've spent a lot of time since the announcement out in front of our agents speaking to them about this and the bottom line answer to your question is, is we have not. There's an understanding there that there are going to be buyers of workers' compensation today and in the future that for their own personal reasons bypass the independent agent channel. And so as we've said to the agents, if they're not going to get that opportunity, there's an opportunity for us to generate some business as a result of that. And the fact that we've been very transparent with the agents and talk to them specifically about the Cerity launch as soon as we were able to do that and the fact that we're investing quite a bit of money over the course of the next two to three years in the independent agent channel has resonated very well with them. A – Doug Dirks: These are separate businesses. They don't share data for marketing purposes. We expect that they will be -- these channels will represent different customers not to say that there won't ever be a customer that moves from one channel to the other, but we don't expect them to be actively competing against each other because we think they're going after different buyers. Q – Bob Farnam: The size of the accounts in the Cerity, it sounds like you're really going to be focusing mostly on…

Thank you. And at this time I'm showing no further questions. I would like to turn the call back over to Doug for any closing comments.

Perfect. Thank you for joining us everybody. We'll be back together again in a couple of months as we release the first quarter 2019 results. We thank you for your participation and your questions.

Ladies and gentlemen, thank you for participating in today's conference. This concludes today's program and you may now disconnect. Everyone have a great day.