Barb Jacobsmeyer
Analyst · Credit Suisse. Your line is open.
Sure. So let me start with the first question. Yes, we are seeing the increase in the non-episodic, but we’re also seeing that Medicare volumes are lower across healthcare, both in acute care and in our public peer information. So as I mentioned earlier, one of the things that we’ve done is really gone back out and open doors of referral sources that historically have said, I can’t use you if you can only take one type of patient. And now, with both some local, regional and national contracts, we’re able to go back out and knock on those doors of referral sources. The good news that we saw was that the non-episodic growth that we saw in 2021, those referral sources that send the majority of the non-episodic business, also sent us an additional 4,500 Medicare admissions compared to prior year. So we feel that really, that does align with what the sales team is telling us, and that is that as we grow the non-episodic, we’re going to be able to continue to go after the episodic. It does have a – some pressure on the margin. And I would say right now, the most difficult part would be as we’re growing both episodic and non-episodic, the focus for us is on productivity and optimization to try to mitigate that margin compression, but that’s been really difficult to do in this current environment with all the quarantines. Right now, it’s about getting the staff out to see the patients provide the high quality of care, even if that means driving further, even if that means not optimizing an RN with an LN. And so it’s been a little bit different environment to try to manage the cost to mitigate some of that margin pressure from the non-episodic growing. On the hospice side, I will say that, yes, staffing constraints has been the majority of the issue there. We’ve had 18 branches in three key states that have accounted for about 73% of that same-store decrease. It is a little different because the staff on the hospice side have a caseload of patients. And where on home health, you can maybe cover a visit here or there, when you have a staff being impacted at a hospice agency, it impacts your ability to take those additional admissions because there is only so much ADC you can be covering with your staff if someone’s out. So you do feel that one person being out much more acutely at a hospice branch than you do a home health branch.