Michael Brown
Analyst · Morgan Keegan
Thank you, Rick, and welcome to everyone on the call. Before I get into the specific fourth quarter highlights, I'd like to take a minute and reflect on our 2011 results. Referring back to our fourth quarter 2010 call a year ago, we mentioned the significant challenge facing our EFT business related to the German rate reductions effective January 2011. While the actual experience in our German business was in the ballpark of the negative $10 million annual impact to operating income that we communicated last year, I'm happy to report that just one year later, we have nearly overcome the gap created by Germany, as well as Poland, which was announced in May 2010, due to a variety of signed agreements and new products we have been telling you about throughout the year.
As I said last year, these reduced fees in Germany and Poland were only a temporary setback and our new revenue streams positioned us well as we move forward in 2012.
Additionally, we've made strides in our Asia-Pacific market through significant ATM expansion in India, from more ATM outsourcing deals and the Brown label model I have spoken about in my previous calls, which is now taking hold. I'm excited about the positive momentum generated by the EFT team and look forward to strong results in 2012, as we put the German and Poland rate reductions behind us.
Now let me highlight some of the key achievements that we obtained in the fourth quarter of last year. So please jump to Slide 21.
In Q4, the team continued to sign, renew and extend agreements across all of our markets to make up for the gap created by the rate reductions I just mentioned. I'd like to highlight a few of the more significant items that we signed during the quarter.
In Germany, we signed an agreement with Ikano Bank to operate ATMs located within IKEA stores. This is the first outsourcing contract in Germany, a market where we have historically only provided services through our own independent-deployed ATM network. We talked about that by the way, throughout this exchange, we call them IADs.
We also signed a long-term agreement with International Currency Exchange, ICE, to deploy ATMs at airport locations in Germany and Poland. We won this agreement after a successful launch of ATMs for ICE in the Czech Republic.
In Poland and Romania, we signed agreements with banks to operate automatic deposit terminals known in the industry as ADT. This is an emerging technology in Europe, and we are proud to add it as another product that benefits our customers.
In addition to new contracts, we renewed and expanded several agreements including a network participation agreement with Citibank in Poland, and a long-term expansion with Raiffeisen Bank in Romania to provide ATM and POS outsourcing.
Next slide please. On Slide 22, we highlight a number of value-added service agreements. In the fourth quarter, we launched new or additional value-added services for customer banks in Poland, Romania, Czech Republic, Slovakia, Serbia, Montenegro and India. Examples of these launches include advertising on ATMs, loyalty cards, ADTs as I mentioned before, bill payment and currency conversion on ATMs.
We also launched additional value-added services on our IAD in Romania. Our teams also continued to sign new agreements. Our team in India signed a deal to launch value-added services on access bank ATMs in India. In Hungary, we signed a long-term agreement to provide value-added services on MKBs ATMs. Additionally, we inked a deal with MasterCard to provide online authentication on client banks in Serbia, and we signed an agreement with Development Credit Bank in Singapore to provide mobile recharge on their ATMs. Let's move onto the next slide.
On Slide #25 (sic) [Slide 23], I'd like to talk to you about some of our new fourth quarter developments. During the fourth quarter, we made 2 acquisitions. In Romania, we acquired smart pay network, also known as PayNet, the company which provides ATM outsourcing, card issuing and acquiring, and POS merchant servicing solutions. With the acquisition we added 734 ATMs and 2,560 POS terminals, in addition to the 540,000 managed cards. This acquisition complements our growing Romanian ATM business through the addition of approximately a dozen new bank relationships.
Additionally, we acquired 535 ATMs from Diebold's cash4you network in Poland. These ATMs were accompanied by 350 contracts with retailers for their ATM location. The acquisition of these ATMs expands our relationships with leading retail bank brand, and also increases our value-added services reach.
At the end of the fourth quarter, 52 of these 535 ATMs were live on our network, with the remaining ATMs expected to be live by the end of the first quarter of this year. It is also important to note that as you look at our ATM counts, you will not see these ATMs in our backlog as these aren't Euronet-owned ATMs, which don't -- which are not included in our backlog count.
Finally, in the UAE, we signed a joint venture agreement with ATOM Associates to deploy payment in money transfer kiosks. We will earn a one-time set up fee for each kiosk and additional monthly driving revenue for processing transactions at the kiosk. Euronet owns 51% of the joint venture and we expect to deploy our first kiosk in the second quarter of 2012.
During Q4, we added 1,556 ATMs, bringing our managed ATMs to 14,224, with a backlog of 451 units and a 483 cash4you ATMs to be added this quarter. With the regulatory rate reductions in Germany creating a hole at the beginning of 2011, our EFT teams demonstrated determination and resiliency to deliver more contracts and more products to fill that hole. This determination and commitment to expansion has positioned this division for continued growth as we move into 2012.
As I wrap up my comments on the EFT division, I would like to provide you with an update on the criminal security breach we announced in January.
At the end of last year, we learned that criminals had penetrated a portion of our business that accounts for less than 5% of our transaction volume, revenue and operating income. We moved quickly and with significant measure to contain the breach and we continue to work with third-party experts, the international card organizations and law-enforcement to ensure that this matter is resolved timely and appropriately. The full year and fourth quarter results reflect approximately $400,000 in expense associated with our response.
As I look at the industry, there are hundreds of similar breaches reported each year. I'm proud to say that the breach, which was limited to a small portion of our processing business was and is contained, and I'm confident that the aggressive measures taken to prevent future attacks has only made us stronger.
Now let's move on to Slide 27 (sic) [Slide 25], we'll talk about epay for a minute. On Slide #27 (sic) [Slide 25], we cover the quarterly highlights. I would like to reflect our epay's team accomplishment though in 2011.
During the year, this segment saw double-digit transaction growth driven by 2 acquisitions in organic growth and key markets. In addition, the team was successful in non-mobile product expansion by signing multiple new content partners across many of our markets.
Now I'll move on to the fourth quarter highlights. During the quarter, we signed an agreement with a large German retailer Netto Maxhütte to sell top-up through 12,000 POS terminals located within their retail stores.
In addition, we signed an agreement to distribute top-up through CUEVAS, a large Spanish retailer. We also launched several new products in the quarter and in the U.S., we launched bill payment at 5,000 RadioShack stores and in Spain, we expanded our product portfolio to include Orange and Vodafone products.
In Poland, we launched processing with REA Card, an independent supplier of POS terminals. In this arrangement, REA Card has the agreement with the retailer and we process the payments that flowed through the REA Card terminals. It's worth mentioning that we won this agreement through successful launches of our payment processing services in Germany and Austria.
Onto the next slide please. On Slide #28, we show our success in the non-mobile product expansion for the quarter. In Q4, we launched iTunes gift cards with 7 retailers in Switzerland, Austria, Spain and France on a combined 2,600 terminals. We signed an agreement with Euronics, a large electronic supplier in Germany, to produce and process their closed loop gift cards. I would like to point out that this agreement is significant because the production of cards allows us to move up the value chain by providing more than just transaction processing. Now in addition to processing those transactions, they rely on us to produce the physical gift cards as well.
In France, we launched Sony, Microsoft and Zynga gift cards at SFR and FNAC retailers. These launches represent our first entry into the non-mobile product space in France, a very large market.
Finally, we launched Zynga, Nintendo, Sony and Amazon gift cards in 19,500 retail locations in Germany, Austria, Switzerland, Italy and Spain. We've been quite busy.
Moving to our Gift Card Mall products, we launched Gift Card Malls in several major retailers. In Italy, we entered the Coop Italia, Italy's largest grocery retailer. In New Zealand, we've put Gift Card Malls in the petro channels through launches in Mobil, BP, Shell, Z energy and Caltex stores.
And finally, we launched the first Gift Card Mall in Brazil with GPA, Brazil's largest retailer.
Go on to the next slide please. During the quarter, we also launched several new gift box products. In case you are not familiar with the gift box, the purchase of the box allows the recipient to choose from a predefined set of experiences that are listed on a catalog within the gift box. We've launched the gift box at Unieuro stores in Italy. We also launched Smartbox, a leading gift box in Europe, across several retailers in Germany and Italy.
As I move on to cadooz, I'd like to take a minute to acquaint you with their product offering, cadooz provides 1 and 2 step vouchers. With the one step voucher branded as a DirectChoice, the recipient can redeem the voucher directly at any of cadooz's retail partners. 2 step vouchers, branded as BestChoice voucher, are exchanged for other vouchers of the recipient's choosing from over 200 retail partners. As we highlight the accomplishments of cadooz this quarter, I will note that we signed 5 new retail partners to accept the one step DirectChoice voucher. This is significant as the more retailers that accept this product, the more attractive the voucher is to our customers.
We also launched 2 new theme voucher product: MagazineChoice and DinersChoice. These are 2 step vouchers where the customers can redeem the vouchers directly with any content provider included under the voucher theme.
We also signed and launched several new non-mobile products in Q4. Since many of these products were launched late in the quarter, we expect to see additional contribution beginning in 2012. I'm excited about the opportunities for non-mobile, I've been talking about this subject to you for several quarters and I am very excited as it represents, for the epay segment, growth as we move forward.
I will now move on to the Money Transfer segment and will hit those highlights in on Slide 33. On Slide 33, we provide our Money Transfer highlights. Before I get into the detail, I'd like to emphasize the positive momentum seen in the U.S., particularly to Mexico, which grew 10% in the fourth quarter. The Money Transfer team has excelled at growing the European business over the last few years to overcome the downward pressure of Mexico. And they've done that despite weak economies in Europe. I am excited to begin the year with this positive momentum, together with the strength of the European business that we have established over the last several years.
Now let me hit the highlights. We continue to invest in geographic areas and markets that are fueling our most rapid and profitable growth, through the addition of new agents, correspondents and retail location.
During the quarter, we opened 15 new retail store locations strategically placed in cities in the U.S., Canada and Australia. Our network now reaches 136 countries and 146,000 locations, which is a 33% increase compared to Q4 2010.
We also continue to focus on expanding our payout network. In Q4, we launched 23 new correspondents with approximately 4,000 locations. The most noteworthy are in the Ukraine, Nigeria and Kenya.
In addition, we signed 14 new correspondent agreements spanning 9 countries and approximately 1,000 more locations. The most significant of these are in Mexico, Honduras and Sri Lanka.
Now let's move to the next slide where we can talk about our transaction growth for the quarter. On Slide #34, you can see that our total transaction volume increased 11% in Q4 2011, compared with the same quarter in the prior year. This is largely attributed to the increase in transfers initiated in the U.S.
During the quarter, U.S. transactions increased 11% including a 10% increase in transfers to Mexico. This is the first double-digit growth in transfers to Mexico that we have seen in several years, and I feel this represents the long anticipated recovery of this important corridor.
In addition to U.S. growth, we saw an increase in non-U.S. transfers of 10% despite the fourth quarter foreign exchange volatility and the economic pressures in some of our European markets.
In Q4, we also saw an increase in non-Money Transfer transactions of 84% versus the same quarter last year. This increase is largely from epay's mobile top-up sold through our RIA network in Spain. Since the acquisition of RIA, we have seen potential cross-selling of products from our prepaid segment through RIA's distribution network. This is a channel we have continued to work and in 2011, we saw success in cross-selling mobile top-up through our RIA agents in stores.
We previously mentioned that during the year, we invested resources to expand our store and agent presence. In late 2009, we were granted a PSD license that allowed us to operate under one license in all EU countries. Over the last 2 years, we have used that license to significantly expand our European presence. In 2011, we also added 30 retail stores in the U.S., Canada and Australia.
In the fourth quarter, this expansion, combined with our focus on adding new additional payout locations translated to the growth in 3 key markets. Transfers to Africa, Asia and Europe grew by 14%, 34% and 35% respectively.
So while the benefits from these investments have not directly translated into operating income growth, we feel that the rebound of the U.S. market and the continued expansion of non-U.S.-initiated transfers despite economic pressures in Europe are precursors to margin growth.
I am confident that these investments and our focus on payout expansion have positioned our Money Transfer segment well as we move forward in 2012.
Now on Slide #35, I can talk to you about our summary and our outlook. Our Q4 cash EPS was $0.46, exceeding the guidance that we gave you by $0.05, even with a little over $0.01 of negative foreign exchange movements since then.
All 3 segments saw double-digit transaction growth for both fourth quarter and the full year. EFT had a very strong finish to 2011, and is well-positioned for 2012. EFT also completed 2 acquisitions, one in Romania and one in Poland. Epay continued to benefit from non-mobile product development and the third quarter acquisition of cadooz.
Money Transfer continued with U.S. outbound volume expansion with the first double-digit growth rate to Mexico in several years and realizes growth in Europe despite economic challenges there.
And finally, we expect our Q1 2012 adjusted cash EPS to be approximately $0.33.
As I reflect on the strong finish of 2011, I am excited about our sequential cash EPS growth through the year of 2011, from $0.30 in Q1, to $0.35 in Q2, to $0.37 in Q3, and now $0.46 in Q4.
I would like to thank our teams around the world for their hard work and delivering solid results in 2011, and I look forward to more of the same in 2012.
With that, I will open the floor to questions. Operator, will you please.