Ashish Masih
Analyst · William Blair. Your line is open
Thanks, Bruce, and good afternoon, everyone. Thank you for joining our earnings call. As always, a primary goal of these earnings call is to help you understand how we look at our business and what metrics we track to measure our performance. I will start with a high level recap of 2020, including our achievements. Then I’ll review our strategy, as well as key measures that are important indicators of the strength of our business. Next, Jon will reveal financial results, after which I'll comment on our priorities for 2021 and beyond. Importantly at the conclusion of today's call, we will also post to our website our first ever annual report. It includes, among other items, a letter to shareholders, which provides me an opportunity to share my vision for Encore with you. We will begin with a look back at our performance in 2020. 2020 was an unprecedented year for Encore, as we continue to execute on our strategy, delivered strong financial results and reached several milestones despite the impact of the COVID-19 pandemic. When the pandemic was in its early stages, our prior investments in technology and compliance enabled us to quickly provide safe working conditions for our colleagues, and maintain full operational capability. For consumers, financial hardship became more prevalent as a result of the pandemic, which for us meant that we would increasingly be called upon to do precisely what we do every day, engage in honest, empathetic and respectful conversations with consumers to help them resolve their debts. For the year, we delivered strong returns while achieving new highs for cash generation, collections, revenues and earnings. Our portfolio purchases in 2020 were limited by the amount of supply available in our key markets. Though the deals we did win had strong purchase price multiples and returns, the result of our disciplined approach to deploying capital. We implemented a new unified global funding structure in 2020 by combining the balance sheets of our two largest businesses. This transformation provided Encore with one of the strongest and most flexible balance sheets in our industry. Particularly, as we continue to reduce our leverage, which was down from 2.7 times to 2.4 times by year-end. Our core business is relatively straightforward, we look to purchase portfolios of non-performing loans and attractive cash returns, using funding with the lowest cost available to us. For each portfolio we own, we strive to meet or exceed our collection expectations, while ensuring the highest level of compliance and consumer focus, as well as maintaining an efficient cost structure. We achieve these objectives by maintaining focus on our pillar strategy. Our strategy not only enabled us to deliver outstanding financial performance in 2020, it has also positioned us well to capitalize on future opportunities and is instrumental in building long-term shareholder value. The first pillar of our strategy, market focus, leads us to concentrate our efforts on our most valuable markets with the highest risk adjusted returns. We target markets that have a large and consistent flow of purchasing opportunities, a strong regulatory framework that creates advantages for firms with sufficient financial and operational capabilities, a high degree of sophistication and data availability, and stable long-term returns. As a result, we focus more on the U.S. and the UK, which are markets that meet all these criteria. We are also strengthening our presence in markets we believe, can become more important for us over time, such as Spain, France, Portugal and Ireland. As a result of our focus on our most valuable markets, we thrive on recurring portfolio sales through the credit cycle, and a success does not rely on large macro events that cause surges in NPL supply. The U.S. is the largest and most valuable market, where we continue to improve our operating leverage in 2020. We accomplished this by growing collections to a record level, while reducing our cost to our operational innovation and increased productivity. We also continue to drive a higher proportion of collections through our cost efficient call center and digital channel. At the same time, although the impacts of the pandemic have limited the availability of portfolio supply, particularly later in the year, we deployed capital at the highest purchase multiples we have seen in years. Due to COVID-related operational constraints, MCMs expenses in 2020 were lower than we would have incurred otherwise. These constraints have now largely diminished, and spending levels have normalized. Due to our expertise and compliance and risk management, as well as the time we've had to prepare, we are well-positioned to implement the long awaited industry rules announced by the CFPB, which will become effective in November, 2021. For the full year in the U.S., we delivered collections that were 106% of the 2019 year-end ERC forecast. Turning now to our business in the UK and Europe. Our focus on operating efficiency and expense management in 2020 enabled us to deliver continued solid profitability, despite the pressure on European economies caused by the pandemic. After enduring a particularly challenging first half of the year, our collections performance in Europe improved substantially through the remainder of 2020, as Cabot began to resume more normal collection activity. We finished the year with collections totaling 88% of 2019 year-end and ERC forecast. The pandemic cause UK banks to pause much of their portfolio sales during the year, which impacted Cabot's portfolio purchases. Looking forward, our new global funding structure removes the prior constraints related to Cabot standalone leverage, and thus provides us an enhanced stability to deploy capital at attractive returns, as purchasing opportunities pick up again. The second pillar of our strategy focuses on enhancing our competitive advantages in our core markets. Encore's foundation is comprised of certain key competencies, our data analytics capabilities allow us to accurately price risk and optimize collections to maximize financial returns. We excel at operating in highly regulated environments, but compliance is embedded in everything we do. We treat each consumer with fairness and respect on their path to financial recovery. In addition, we take pride in our operating efficiency, supported by our scale, low cost platform, and investments in digital technology. Our competitive platform has enabled a track record of delivering strong earnings, which continued in 2020, and we expect will continue in 2021, as well. For the year, we grew GAAP net income by 26% compared to 2019. Despite the impact of $40 million of expenses after tax related to the implementation of our new global funding structure, and subsequent refinancing activities. Our competitive platform also enables us to generate a significant amount of consistent cash flow. Our cash generation and 2020 increased 6% compared to 2019, reflecting the steady improvement in our business, the efficiency of our operations and the resilience of our portfolios. Our consistent growth in cash generation has contributed to a reduction in our borrowings and the deleveraging of our balance sheet. Our strong cash generation also provides us with additional flexibility, when we consider our capital allocation priorities, which include portfolio purchases at attractive returns, strategic and disciplined M&A, and share repurchases. Our competitive advantages also allow us to deliver differentiated returns. For some time now, we have highlighted our return performance in the form of return on average equity. And we compare well to rest of our peer group on this measure. We would also like to emphasize an additional metric that we track, return on invested capital. By its nature, ROIC ultimately takes into account both the performance of our collections operation, as well as our ability to appropriately price risk and investor capital. We believe that it's important to show that our underlying business delivers strong, stable returns that we can maintain through the credit cycle. ROIC can be calculated in several ways, but the metric we will be providing from this point forward will be adjusted for non-operating impacts that might otherwise distort our underlying results. Furthermore, because we operate in a number of different tax jurisdictions, our tax provisions sometimes introduces volatility into the accounting for our business. We have therefore chosen to provide a pre-tax measure of ROIC, which we believe more accurately reflects the stability of our underlying business. Our ROIC performance over the last three years is a solid indicator of improvements in our business, and our ability to deliver strong returns under current market conditions, as well as over time. We believe you will find it difficult to find such attractive returns at other companies in or around our industry. ROIC is useful as a standalone measure of performance for an operating and investing business, such as Encore. It is also a helpful metric when used in comparison to a weighted average cost of debt on a relative basis. We believe our strong operating performance and balance sheet together create value. In simple terms, we create increased value as a spread between our returns and our cost of debt expense. The third pillar of our strategy with the strengthening of a balance sheet of constant priority. We believe that a strong balance sheet is critical to being successful in our sector. While operating in a very challenging environment, our continued focus on further strengthening our balance sheet in 2020 enabled us to reduce our leverage ratio from 2.7 times to 2.4 times, which is comfortably within the targeted range of 2 to 3 times. We also successfully executed a plan to combine the balance sheets of our two largest businesses to form a unified global funding structure. Consequently, we believe we have established a best in class capital structure in terms of cost, liquidity, tenure, diversification of capital sources, and overall flexibility. This will allow us to capitalize on opportunities that will come in 2021 and beyond. I'd now like to hand the call over to Jon for a more detailed look at our financial results.