Paul Grinberg
Analyst · JMP Securities
Thank you, Brandon. As Brandon discussed, we had a very strong second quarter. Collections reached an all-time high and continued investments in our operating platform give us confidence in our ability to expand upon the operating leverage created over the past few years. Earnings from continuing operations increased 41% to $0.82 per fully diluted share during the quarter excluding the $3.8 million of transaction and related costs in connection with the acquisition of Propel.
Adjusted EBITDA, which represents the cash we generate that is available for future purchases, capital expenditures, debt service and taxes, was $148 million in the second quarter, an increase of 27%. This strong cash flow allowed us to fund a significant portion of our portfolio acquisitions during the quarter. Our net debt levels at quarter end increased by $306 million from the prior year as a result of the acquisition of Propel and our large portfolio purchase, which we were able to finance without the need to raise more expensive junior capital or equity.
Our overall cost-to-collect decreased 140 basis points to 39.5%, down significantly from 40.9% in 2011. We achieved these results even as we made investments to expand our internal legal channel and launch our new operation center in Costa Rica. We are often asked whether our cost-to-collect metric is comparable to others in the industry given the different approaches to accounting for court costs. In fact, if we had expensed the 100% of court costs incurred, and netted those against core costs recovered, which is consistent with the approach of some of our competitors, the impact of fully diluted earnings per share in the quarter would have been less than $0.01.
While cost-to-collect is an important metric, we don't focus on it in isolation. Overall success in our business is driven by generating the greatest net return per dollar invested. We accomplished that by generating more gross dollars collected per investment dollar at what we believe to be the lowest cost per dollar collected in the industry. Over time, we expect our cost-to-collect to continue improving, but also expect it to fluctuate from quarter-to-quarter based on seasonality, the cost of investments and new operating initiatives and the ongoing management of the changing regulatory and legislative environment. Due primarily to the large purchasing volume and the strong performance of portfolios purchased over the last couple of years, our estimated remaining collections, or ERC, at June 30 increased by $568 million to approximately $2 billion. As we've discussed previously, we believe that our ERC, which reflects the estimated remaining value of our existing portfolios, is conservatively stated because of our cautious approach to setting initial curves and our practice of only increasing future expectations after a sustained period of over performance.
For example, as a result of sustained over performance, we have slowly increased the multiples on the 2009, 2010 and 2011 vintages to 2.8x, 2.6x and 2.2x, respectively, up from 2.4x, 2.2x and 2x, respectively. As mentioned at the beginning of the call, second quarter collections were very strong at $241 million, up 23% from 2011. Our call centers contributed 46% of total collections or $112 million, compared to $85 million in 2011. Direct cost per dollar collected in our call centers fell to 6% in the second quarter versus 7.7% in 2011. This improvement is largely the result of 2 factors. The first, is enhancement to our analytical models, which allow us to focus our efforts on consumers who we believe have the ability and are most likely to pay. The second is the growth of our operation center in India. In the second quarter, our call center in India accounted for 53% of total call-center collections compared to 50% in 2011.
Legal channel collections grew to $115 million in the second quarter compared to $98 million in 2011, and accounted for 48% of total collections. Cost-to-collect in the legal channel was 35.7%, down from 41.5% in 2011. I'd like to reiterate that our long-stated preference is to work with our consumers to negotiate a mutually acceptable payment plan tailored to their personal financial situation. These plans almost always involve substantial discounts from what it is owed to us. We not only believe that this is the right thing to do for our consumers, but the right thing to do for our business.
Finally, 6% of collections came from third-party collection agencies during the quarter. In general, we expect collections from this channel to continue to decline as we shift more of our work to our internal call centers at a lower overall cost-to-collect. As a result of the large portfolio purchase, we will see a temporary increase in third-party collections as many of those assets were placed to third-party agencies at the time of acquisition. Because of our lower cost-to-collect and because we are better able to ensure consistently positive consumer experience, we will continue to shift much of this work to our internal call centers.
Consistent with our stated practice and in keeping with our Consumer Bill of Rights, we had no portfolio sales in the quarter. Moving on, revenue from receivable portfolios was $139 million, an increase of 25% over the $111 million in 2011. As a percentage of collections and excluding the effect of allowances, our revenue recognition rate was 57% compared to 58% in 2011.
Our revenues were positively impacted by the significant portfolio purchases completed during the quarter. In general, revenue on that quarter's portfolio would decline over time. As Brandon mentioned, we expect purchase volumes to be lower for the remainder of the year. As such, revenue in our debt purchasing business will decline over time from the Q2 level until purchasing volumes return to more typical levels. During the quarter, we had $1.2 million in net allowance reversals compared to $1 million of allowance charges in 2011. Looking at the breakdown by year, we had $1 million of allowance reversals in the 2005 vintage, $300,000 in the 2007 vintage and $1 million in ZBA allowance reversals. These were partially offset by allowances of $900,000 in the 2006 vintage and $300,000 in the 2008 vintage.
We had no allowance charges for the 2009, '10, '11 or '12 vintages as has been the case since we acquired these portfolios. This quarter, we overperformed our forecasted collection curves by 20%. As many of you know, we account for the business on a quarterly pool basis rather than overall. When pools underperform, we take allowance charges, which are reflected as an immediate reduction in revenue. We measure underperformance against the current yield that is designed to a pool, not its original expectation. This pool-by-pool accounting treatment leads inevitably to non-cash allowance charges in certain periods even when we are overperforming a pool's initial expectations. In contrast, when pools overperform, that overperformance is not reflected immediately. Once we have evidence of sustained overperformance in a pool, we will increase that pool's yields.
Unlike allowance charges, which are realized immediately, this increased yield will be reflected as increased revenue during the current and future quarters. Consistent with this practice, and as a result of continued over performance primarily in the 2009, 2010 and 2011 vintages, we increased yields in those pool groups this quarter.
Shifting now to expenses. Our total operating expenses were $103 million, up from $82 million. Included in operating expenses were stock-based compensation expenses of approximately $3 million and Propel acquisition costs of $3.8 million.
Turning to Propel. The integration continues to move ahead successfully, as Brandon mentioned. The transaction was finalized in mid-May and Propel experienced a successful second quarter. Going forward, we will provide additional context in our quarterly earnings calls on the Propel business. I would also encourage you to review the information and details we provided in our recent 8-K and the segment and pro forma information we included in our Form 10-Q filed earlier today.
Finally, we completed the sale of Ascension Capital Group in May. In connection with the sale, we have agreed to cover normal operating losses in the first year of its new ownership. If the business grows and becomes profitable, we will be paid an earnout equal to 30% to 40% of Ascension's profits for the first 5 years after closing.
With that, we would be happy to answer any questions you may have. Operator, please open up the line for questions.