Jeff MacDonald
Analyst · Brian Morrison, who is a private investor
Thank you. Good morning. We issued our 2023 third quarter results yesterday afternoon. Sales were $3.8 million up sequentially by 29% from the second quarter, but still up 24% from the same period last year due to lower volumes. I'm often asked why we're not seeing more momentum in the business.
The lack of growth in our volumes is frustrating. What I can say is that trial activity is accelerating. The trial results are very positive across the board, and the weekly reports on our sales prospects continue to expand. The roster of trial activities and prospect activity gets me excited every week and keeps the team motivated that we're making progress.
But it's been a slow process. Our solutions are disrupting entrenched chemistries that have been used for decades in these end markets. The pace of industrial changes slow, but we are making progress. The international retailer that is backward integrated into wood panel production and the global pulp producer that are each working with us are proof of the value proposition our solutions bring to multibillion-dollar end markets.
The deterioration we have endured in the graphic paper market has been partially offset by the stability and modest growth in our newer end markets of wood composites, tissue, paperboard and pulp and personal care. That change in proportionate mix is supporting the improved margin profile of the business.
Graphic paper is at such a low base today that the growth we expect will be entirely driven by our new markets. On the tissue paperboard and pulp end market, we won our first accounts approximately 1 year ago, after about 1 year of qualifying our new products with these accounts. These proof points give the distributors we work with the confidence to go out and build a pipeline of prospects over the course of the last 12 months and promote our Surflock offering with their customers. Based on our learnings from those first wins, we continue to broaden our opportunity pipeline through focusing on new lines of existing customers, new customers, new geographies, new applications and new distributors.
Our relationships with distributors are a core part of onboarding new prospects in the market. The distributors understand the complexity of the mix that goes into creating the pulp product and the variables and chemistries involved. We have one chemistry. They have the capability and capacity to work with multiple chemistries and conditions required to make tissue packaging and other paper products.
In most cases, these distributors are procuring a range of ingredients and formulating the right solution for the tissue and packaging producer. Today, that range includes Surflock. They then sell that formulated solution to the end customer and provide support on a 24/7 basis. It became clear to us early on that they're an important part of the value chain that we sell into. They see the value in our Surflock strength aid, and they see the opportunity in front of us in the tissue, paperboard and pulp end markets.
That pipeline that we're building together is in various stages of trial activity. Some more advanced with multiple successful trials complete and some earlier stage in their first or second trial. Converting these prospects to commercial accounts is a key priority for us. The progress with our first commercial wins has been slower than we had expected due to demand headwinds. The first packaging account has started to see improved demand dynamics and their order frequency has increased during the third quarter and now into the fourth. But they're not up to their full potential yet. Their outlook continues to improve, and it's improving in the products that we are supporting. On the tissue accounts, the destocking trends experienced during the past year have subsided, but weak and inconsistent demand remains. They believe it's a short-term blip and nothing more, but it speaks to the state of the market in tissue and packaging that these accounts are dealing with.
The global pulp producer that we're working with undertook the next phase of their trial program during the quarter. This consisted of a significant step-up in the use of our Surflock strength aid, a longer run using more Surflocks, producing more pulp for their end customers. The trial was further proof of the value proposition for them and demonstrates their commitment and novel approach to this large market opportunity.
This is a large volume, multimillion dollar opportunity for us. While it will require more trials before a commercialization decision is reached, it is fair to say that we're now very excited about this opportunity and the results to date. On the wood composites front, our key strategic account, which is a backward integrated wood panel producer for an international retailer continues to make progress. It's been a 10-year development project that is now at the implementation stage.
It's clearly become a lot more of an operating priority for them. They're expanding their usage of DuraBind at the first facility, and we're working with them on the introduction at a second facility. This account is the catalyst in the market. They see the use of bio-based glues as an important step in their commitment to reducing their carbon footprint. Using bio-based glues in their own production is the first step to our change in the market.
More recently, they've made it clear to their supply chain partners that glues are a major component of their carbon footprint and a priority for change. We're taking their lead in terms of the suppliers that are most important to their supply chain. We're being very selective in terms of which suppliers are willing to make a meaningful investment to move toward bio-based glues. That investment demonstrates a conviction to change. No one is making that kind of commitment to the level that the international retailer and wood panel producer has so far, and they move markets, however.
We continue to believe the wood composites end market is a major growth opportunity for us. Based on conversations with investors, the tissue, packaging and pulp end market is often the focus. From my perspective, wood composites and tissue packaging and pulp are targets 1A and 1B. I believe both end markets will make significant contributions to our long-term success.
The wood composites opportunity has taken a long time to get to this stage, but it's well proven and immediately in front of us today with the most important player in the market supporting the adoption of bio-based glues and using DuraBind in their regular commercial operations. On the personal care front, Dow has collected a few more small wins through the year with Maize care formulations that use our Bioform as an all-natural film former. Dow's sales and marketing team continues to build out their pipeline of prospects with the expectation that in the next few quarters, one of the bigger longer-term opportunities they've been supporting may come to fruition.
There is also continued engagement between our two development teams, working on new ingredients and formulations within and beyond the hair fixative market. The investments they're making in the marketing and development programs demonstrates their conviction to Maize Care's success, and we share that confidence. Wood composites and tissue, paperboard and pulp are the primary growth drivers of the business.
We view personal care as a warrant on that growth, and we'll continue to be patient and support Dow's progress. At this point, 12 months ago, the #1 concern of mine was feedstock availability and the related impact on pricing dynamics and on our growth. We managed through those issues and avoided feedstock availability encumbering our long-term growth.
The availability issues are now behind us. The harvest this season has been good and that's led to an easing in the pricing of corn futures. There is still a disconnect between corn futures and the price of starch, but that disconnect is waning. Starch pricing is off the historical highs that we saw late last year and early in 2023.
It's still higher than normal, but it's more manageable, which makes it more reasonable to pass through the current pricing. With the availability of the new harvest, we're now qualifying additional supply options, which gives us greater leverage and optionality should availability become a concern again.
And lastly, we've made substantial progress on our manufacturing realignment. We've ended our toll relationship at the manufacturing facility in Tennessee and are in the process of removing the line. The new extruder we purchased for the Center of Innovation here in Burlington, has already arrived on site.
We're on budget and on schedule to commission the new line by the end of this year. Internalizing North American production provides us with greater control and supply chain flexibility and risk management. We will now have more control of the manufacturing process as we launch new products, win new accounts and grow with existing accounts. And with that, I'll turn it over to Rob to review the financials. Rob?