Douglas M. Baker, Jr. - Ecolab, Inc.
Management
Yeah. Well, I would say our SG&A has benefited from a number of things. I mean, certainly, we're a lot of bigger, and so you've got a lot better leverage over, say, G&A resources broadly, corporate, regional, et cetera, over the last 10 years. We're also leveraging field technology and improving the way that we drive that technology. And so, you see some of that benefit. I would say what we would expect, we'll continue to grow, so I think you'll still see G&A leverage going forward, predominantly from growth but also from technology. But in the field, which is really the big spend area, we're working now. We've got, I don't know, some 2 million customer sites nearly if you add up all the restaurants, probably collecting data 90%. But we only have a small fraction of it currently connected to the cloud. So, in most instances, our people have to walk into the unit, download via an RF port, and then they have the data to start analyzing how they can further improve the customer's operation. We know that if we take that and send it to the cloud, do the analytics, send it to our person in advance of them arriving at the front door that we're going to improve their productivity significantly and improve the amount of time they have for up-selling and for doing other things, even handling more accounts. So, technology, I would say in all industries, we have not yet pushed boundaries in these areas we are going to. We're doing a lot of I think very smart things in these areas, and we believe ultimately we'll see benefits that will show up in lower SG&A ratios, probably the ability to do more for our customers. Also in a host of areas, we think it will benefit our business.