John J. Donahoe
Management
Yeah, Mark, you know -- here’s what we see across all of our platforms, and I’ll use that as a proxy for e-commerce, this is across eBay and PayPal platforms on and off eBay. We said in our Q1 earnings call that after several months of decline in mid-February, we saw things stabilized and they stayed more or less at that rate throughout Q2 at that stable rate, although we did see a relatively modest pick-up during the second half of June, where it kind of moved up across all platforms and then it sort of stayed at that level. So I would say that the market, as best we can tell, is stable and as I said, we saw some modest improvement in the second half in June. Then within our eBay business, again as I said, we feel very good. This is a multi-year process. If -- second quarter were slightly easier comps -- that said, you know, I look at three outcome-based metrics on the marketplaces -- net promoter score, sold items, and market share. And our net promoter score, which is a measure or really customer sentiment, our seller MTS had some very positive progress in Q2, so sellers are beginning to I think respond to the changes we’ve made. And our top buyer MTS also went up nicely, so I think buyers are also seeing the benefits of some changes. As Bob mentioned, our successful items, which is really the velocity on eBay, made progress in Q2. The reason I think that’s important is in a tough economy, ASPs are coming down and people are trading down, so one of the health metrics we are very focused on is velocity and successful items were up almost -- up to almost 3% growth before adding the affect of G-market. And then our market share, we’re still not growing as fast as the market in at least two of the three major markets and that’s what we are focused on making changes to so that we catch that in the next couple of years. So I think the early indicators are strong. That said, we have a lot of work to do. This is going to be a process of I think steady, consistent progress.