David Little
Analyst · Sidoti
Good morning, and thank you, Kent. Thanks to everyone for joining us today on our fiscal year 2020 first quarter conference call. Kent will take you through key financial details after my remarks and after Kent's prepared comments, we will then open for Q&A. In light of the coronavirus and its impact to the health of our employees, customers and economy, we're going to share with you our thoughts on these items and our responses before we move into the normal format of our earnings call.
Before I start, let me first say that our thoughts and prayers go out to all those impacted by the COVID-19 virus. This is a terrible virus and a pandemic unlike anything we have ever seen. In these unprecedented times, I want to thank each of our DXPeople for their airports income. DXP appreciates the help of all the medical professionals and first-time responders in our various communities, and we pray for their safety and well-being as they put themselves at risk daily to serve the people of their countries worldwide and attempt to make it safer for everyone. DXP also appreciates the support of our DXP suppliers as we navigate through our new normal together with ample supply of inventory as we were viewing fiscal year 2020 as a growth year for DXP. Accordingly, we are in good shape with our supplier partners and experienced minor constraints, as expected with safety PPE as we adjusted inventory in these new environments. As an essential business, we felt responsible to provide excellent service to our customers, who themselves were deemed as essential. We provided this level of service by providing products and services and assisting our customers in keeping the economy functioning the best we could during these difficult times.
As COVID-19 spread rapidly in the United States, we quickly rallied our team around 3 fundamental priorities: Our first priority was the health and safety of our DXPeople and supporting national efforts to stop the spread of the coronavirus. We took immediate steps in the U.S., Canada and Dubai at our facilities by working in small teams or through working rotations. We did this so that if we needed to quarantine 1 team, we could still continue to serve our customers. Additionally, we had facilities deployed social distancing in the workplaces, frequent hand washing, sanitizing, temperature testing, quarantines, remote work habits in the situation and circumstances where we could. We strongly encouraged our employees to not just maintain some protocol at work, but also while at home and outside the workplace. Out of DXP's 2,500-plus DXPeople, I am proud that we have had only 2 confirmed cases of the coronavirus so far. Our second priority has been to continue to provide excellent service and support to our customers as we support various industries that keep the wheels of North America economy going. We are thankful that we had the opportunity to support and serve our customers and make a difference. During these unusual times, DXPeople have done some amazing things for our customers to keep them safe and running as an essential business. The letters and e-mails that we have received showing appreciation and regards for our support have been truly heartwarming. Our third priority has been to manage our balance sheet on expected lower near-term demand to remain strong and poised for an eventual recovery. I'm very proud of how our DXP team has managed and balanced these priorities in what is an unprecedented and unique environment. All 3 priorities are critically important in order to successfully manage through the crisis while protecting our culture and continuing to build DXP for the future.
Let me briefly review in a little more detail the actions we are taking to accomplish these priorities. To keep everyone safe in a coronavirus world, we pivoted rapidly to implement all the CDC guidelines and preventative measures. We have canceled all large meetings, gatherings and events and most air travel. We have educated our DXPeople on the basics of social distancing and hygiene protocol and then executed these in our offices and locations. We are leveraging our supply chain to ship and replenish supplies of disinfectants, masks and hand sanitizers to our customers and employees. With these modification policies, we're being aggressive about having DXPeople stay at home if they have symptoms or potentially exposed until it is clear they are not infected with the virus.
We're performing our own contact tracing, and when we hear of a scenario that potentially impacts a DXP employee. Finally, all our DXPeople who have the ability and desire to work from home are doing so in order to reduce the coronavirus risk.
Lastly, we are practicing good hygiene techniques at all of our locations, including constant cleaning of high-touch, high-traffic areas and overall facilities to all locations. Today, all locations remain open, are providing excellent service and support to our customers while ensuring the safest environment we can for our DXPeople. In terms of demand, our sales were impacted starting in March -- mid-March. As we closed out the first quarter in light of various shelter-in-place stay-at-home orders across the United States and Canada. I am sure we will get into this in our Q&A portion, but as expected, we have seen additional declines in orders in the month of April. Noting that our year started off strong, we have pivoted to focus on declining demand. Our plan is to be calculating and smart, using marketing intelligence to maximize profits. Part of this intelligence is looking at the market we serve by location and geography to determine their likely demand and adjust accordingly to continue our expected profit profile.
So let us look at some of our key end markets. Upstream oil and gas, which is tied to drilling, is contracting. The rig count is down, and this primarily affects demand within our Safety Services division. DXP Safety Services also performs plant turnarounds, which have been delayed but not canceled and should be a positive over time. Midstream oil and gas, as it relates to pipeline activity, continues to execute small projects and has not canceled any large orders with DXP today. Downstream or the refinery business has seen their utilization rates go from 91% to 70%. Until people start driving and flying, this market will be a break-fix market, which DXP has a strong service and repair business. DXP anticipates demand will be down 30% in these markets and will start to recover when the price of oil hits $30 to $35 per barrel. The IPS segment will suffer the largest impact as new capital projects are put on hold. The oil and gas industry has a demand problem. I believe this will improve when the country starts going back to work. Ultimately, we will start to see demand we are accustomed to when we have a vaccination -- a vaccine.
At this point, when demand picks up, we will then discover that we have an abundance of supply, and that will take a couple of years to fix unless everyone in the industry cuts production, which could happen. This means that DXP's IPS segment, which is CapEx dependent, is cutting expenses to make money on 30% lower demand. The Service Centers and a small part of Supply Chain Services, supply aftermarket parts and supplies, service and repair and OEM components. As such, they have adjusted a 10% reduction in demand as it relates to this industry. On a positive note, gold mining, specialty polymers, bottled water, water and wastewater, certain recreation manufacturers like bicycles, soap, food and beverage, agriculture and some chemical, medical, petrochemical and asphalt markets are doing well. Steel, rubber, paint, manufacturing, automotive, aerospace and most OEM markets are down. On a segment and location basis, we are rightsizing to anticipate sales results within a -- with a small, hopefully not, recovery starting in the third quarter and beyond. DXP is not broken. And every day, we work on being more efficient and productive. We work hard to be fast, convenient and technical experts.
Customers are utilizing DXP's B2B capabilities more and more to increase their efficiencies. Why? DXP's approach is to tailor each B2B experience to that customer's specific set of needs rather than take a shotgun approach of trying to have some online portal that is all things to all people. Then we combine that product expertise with product expertise. DXP's B2B customers appreciate this approach, and it is a significant differentiator. Vendor-managed inventory programs are growing sales because being fast and convenient helps our customers be more efficient. DXP sales professionals are using a variety of virtual tools to contact customers, demo new products and total troubleshoot. These include Skype, FaceTime, Zoom, Snapchat and LinkedIn. We use whatever median the customer prefers and tailor our approach to their needs. DXP is always customer-focused, even in this environment. Especially in the environment we have today, we're listening to the customer matters. Marketing has developed videos for our customers for many reasons. The one that comes to mind is the one we use for our customers to come see our manufacturing plants of our maid in America pumps. Now they cannot travel, so we are sending them a video of our capabilities.
Training has always been a social learning experience. Now it still is, but with Zoom and Skype. DXPeople are doing everything possible to stay in touch with our customers, so we do not miss any opportunities. It is harder to develop relationships with new accounts with face-to-face time, but marketing and sales are working on new ideas to do so. Now I would like to turn -- sorry, not ready for that. Now -- Okay. I'm going to discuss some of the results, and then I'm going to turn the call back over to Kent for more details. DXP's total revenue was $301 million for the first quarter of 2020. Acquisitions contributed $5.2 million in sales during the quarter, and we are excited to have pumping systems and turbo teams a part of the DXP family. In terms of our business segments, I was pleased with the contribution from all 3 segments. Service Centers sales were $182.6 million, followed by Innovative Pumping Solutions sales of $70 million and Supply Chain Services sales of $48.4 million. Service Center regions that experienced growth year-over-year included Southwest, North Rockies and Alaska.
In terms of the strengths in the IPS backlog, we were up 2.6% compared to Q4 quarter averaging backlog, and down 17% versus this time last year. This is consistent with our Q4 commentary around the deceleration of our backlog off of a strong fiscal year 2018 and growth again in fiscal year 2019. In today's environment, we remain encouraged by the strong backlog dollars; however, we are focused on customers' commitment to these projects and the relative timing of completion and delivery as well as managing the cost through the job completion. DXP's overall gross profit margins for the first quarter were 27.9%, an 85 basis point improvement over 2019. And more importantly, 139 basis improvement over the fourth quarter. Giving our commentary around unique items and IPS jobs, this rebound was good to see. Albeit, we will need to monitor these as we move through depressed demand environment as a result of the COVID-19 and demand-side dynamics as it pertains to oil and gas.
SG&A for the first quarter increased $3.7 million versus Q1 of 2019. SG&A was a percent of sales increased 200 basis points, going from 22.3% in Q1 2019 to 24.3% in 2020. SG&A reflects the fact that we started the year strong and now have pivoted to decrease expenses with decreasing revenues. DXP's overall operating income margin of 3.6% or $10.9 million, which includes corporate expenses and amortization. This will impact -- this was impacted by normal seasonally high, high items including commissions and bonuses associated with 2019 as well as payroll taxes and other first-of-year items. Service Centers' operating income margin was 9.3%. IPS operating income margins of 14.9% and Supply Chain Services operating income margins of 7.8%. Overall, DXP produced EBITDA of $17.8 million versus $21.1 million in 2019. EBITDA as a percent of sales was 5.9% versus 6.8% in 2019.
To summarize, I'm very proud of how our team has performed in these extraordinary environment to keep everyone healthy and safe, serve to support our customers, manage our business to lower near-term demand and take care of each other along the way. As a leading distributor of highly engineered products and services, we believe that DXP remains well positioned to support our customers and navigate this challenging period for the benefit of all stakeholders. We are closely monitoring the trends and adjusting as necessary to perform in this short term, and we'll continue to build and manage for the long term.
With that, I'll turn this back to Kent.