John Van Siclen
Analyst · RBC Capital Markets
Good morning, everyone, and thank you for joining us on our Q1 fiscal '21 earnings call. Since early May when we last reported earnings, the COVID-19 pandemic has continued to impact families, communities, and businesses around the world. We don’t have to go far to find friends or family impacted by this unprecedented situation, and I truly hope that you and your loved ones have remained safe and healthy. Despite the challenging economic backdrop resulting from the COVID pandemic, digital transformation projects continue to be prioritized as essential, as companies strive for greater agility, efficiency and speed to market, and Dynatrace continues to be considered an essential component for sustained digital transformation success. I’m pleased to report that the solid business performance we saw in April continued throughout our fiscal Q1. For the quarter, ARR was up 39% year-on-year, and subscription revenue was up 37% year-on-year. And once again, we coupled our strong top line growth with strong bottom line results as well. With resilient value proposition well-suited to the digital transformation macro trends we see ahead and a predictable subscription business delivering growth and profitability at scale, we continue to be optimistic about our future opportunity and the durability of our business for long-term value creation. Based on the strength of our Q1 results and ability to grow through the difficult economic backdrop, we have increased our annual guidance for revenue and profitability, as Kevin will discuss in a few minutes. There are three areas that I’d like to highlight this morning that give us confidence in our ability to achieve our increased guidance for fiscal 2021. First, the essential role that Dynatrace plays in the success of our customers’ digital transformations; second, with digital transformation taking place in modern dynamic multiclouds, how Dynatrace is well-positioned to continue growing ARR by adding new customers and expanding our platform across our growing base. And third, how we plan to continue investing in both commercial expansion and ongoing innovation to expand market share and take advantage of the large and rapidly growing TAM we have in front of us. Thousands of companies have embraced digital transformation as a primary way to drive revenue, provide services, engage customers, and collaborate among teams. For these reasons, we are beginning to see an acceleration of digital transformation projects around the globe. According to a recent May survey by Fortune magazine, 75% of CEOs anticipate accelerating their digital transformation projects. Customers tell us that they consider Dynatrace an essential element of executing a successful digital transformation as they drive towards greater agility, efficiency, and business effectiveness. Despite the global pandemic continuing to delay some new sales cycles, customers’ confidence in Dynatrace and the intelligent observability we provide into their dynamic multicloud ecosystems underpinning these transformations is reflected in our strong first quarter results across all key operating measures. As we discussed in early May, our approach to the pandemic was to immediately focus on our 2,400 Dynatrace customers worldwide to help them through their work-from-home transitions and shifting cloud workloads. Ensuring customer success in times of challenge helps strengthen long-term relationships, an important part of our growth strategy. This approach also helped us maintain a net expansion rate above 120% for the ninth consecutive quarter. A great example of how digital transformation continues to fuel our expansion efforts within our base is a large brick-and-mortar retailer with an expanding digital footprint. This customer first brought Dynatrace in to bring application observability to their cloud modernization project. During the initial deployment, the retailer experienced firsthand how Dynatrace's rapid automatic rollout and unified AIOps approach to identify service impacting issues save them time, money, and resources across more than just application use cases. Dynatrace’s unified data model allowed them to teardown silos among teams, create more effective collaboration, accelerate innovation, simplify operations, and drive greater online and in-store success. This drove the recent decision to standardize on Dynatrace across infrastructure monitoring, log analytics, and digital experience monitoring in addition to APM. Consolidating multiple disparate tools while gaining the power of unified observability, advanced automation, and AI-powered intelligence is a powerful combination of value as more of our customers strive to do more with less. And it’s this unified platform value that we believe will allow us to continually expand our ARR per customer over time from the $229,000 on average we see today to what we believe can be over $1 million per customer, as we did with this retailer. While we increased focus on back-to-base selling during Q1, we are also excited to have added some fantastic new enterprise relationships around the globe with organizations like National Grid, MGM, Texas Health, and Human Services, Yale University, and Banco Sabadell. Digital transformation continues to happen across all industries, even those currently challenged by COVID. Take the U.S. airline, a new logo for Dynatrace this past quarter. Despite the fact that travel is down dramatically on a year-over-year basis, this customer came to Dynatrace to optimize conversions from initial customer contact to booked tickets. The airline has taken a classic multitool approach to monitoring with different digital teams favoring their own tooling. This left them with silos of data and blind spots from how users were truly experiencing the revenue driving booking application. With mobile usage increasing rapidly and the need for greater efficiency rising quickly, they knew their approach had to change. After demonstrating the power of connecting applications, infrastructure, and user experience observability with conversion funnel KPIs, the airline quickly rolled out Dynatrace into production. Within days, actionable answers about conversion, bottlenecks, and optimization opportunities allowed the airline to make high-impact improvements to maximize passenger revenue. After experiencing the speed, efficiency, and simplicity of the Dynatrace platform compared to their previous tools, customer commented, “You guys are Usain Bolt and the other guys are simply weekend joggers.” We believe this powerful unification of cloud observability data with business value metrics will continue to drive our new logo growth as we penetrate deeper into our target global 15,000 account base. As we enter Q2 with work-from-home disruptions largely behind us and digital transformation projects continuing to accelerate, we see the opportunity to increase the balance of our sales efforts by increasing our focus again on new logos. Our pipeline is strong and our differentiation is compelling. The resulting do much more with much less effort and cost to value proposition is powerful, especially now when IT and development organizations feel more and more pressure to move faster and accelerate their digital transformations. Speaking of market position and opportunity, this brings me to my second point. Not only is the general macro trend of digital transformation fueling our business, so are the disruptive trends shaping modern cloud environments. As we’ve said before, nearly all our customers use Dynatrace for the intelligent observation and optimization of modern cloud workloads. These clouds may be public, they may be hybrid or what we see more and more often now, they are multicloud, multi-public with hybrid back-ends where critical systems of record and many run the business applications still reside. More often than not, Kubernetes is used for container orchestration and more and more look to multiple DevOps teams utilizing the latest cloud native techniques to rapidly build, deploy and manage applications and workloads at upscale. With this combination of complexity, dynamism and frequency of change, only an automatic AI-assisted observability platform will work. The ongoing innovation across our platform continues to put us in a strong position to take advantage of these disruptive shifts in the cloud platform and cloud native application landscape. Let me give you a quick example of what I’m talking about here. A SaaS solution provider for K-12 school administration serving over 12,000 educational organizations and 80,000 schools; as this organization approach their renewal date for one of their existing monitoring tools, they brought in Dynatrace and another company for a three-way bakeoff. While skeptical at first that Dynatrace was different, three things became clear during the evaluation that made Dynatrace a clear choice. First, the automation and AI at the core of our platform showed how they could quickly, continuously and intelligently observe and understand their dynamic Kubernetes environment, something that was highly manual and left them searching for answers with their current tooling. Second, they realized that with instant and precise answers, they could speed product delivery by automating large parts to their DevOps delivery pipeline that previously had required manual steps burning precious time, invaluable resource. And third, the power of the Dynatrace one solution became clear as the customer expanded the scope of the pilot beyond APM. As they further investigated Dynatrace for an infrastructure monitoring initiative by leveraging our common data model and unified AIOps approach across both infrastructure and application use cases, they realized they could eliminate silos between their cloud operations and applications teams, smoothing collaboration and accelerating innovation. With IDC, Gartner and other leading industry analysts predicting the continued expansion of dynamic multicloud environments as a platform of choice for global enterprises and the rise in AIOps as a requirement for allowing resource-strapped IT and development organizations to do much more with much less effort in cost, we believe the Dynatrace value proposition and platform differentiation will continue to serve us well both in gaining new enterprise cloud customers and in expanding ARR per customer over time. Now let me touch on the third point, investing in growth. Given the fact that we are fortunate to be in an industry category that is well-positioned to continue thriving during a difficult economic environment and we have a highly differentiated platform well-positioned for any disruptive cloud trends ahead, I want to reiterate that we are continuing to invest aggressively in growth. We expanded our global team by over 90 employees in Q1 with over 100 more already signed on to start throughout Q2. Sales, customer success and R&D continue to be the primary areas of investment for us, as we expand our customer base on our platform footprint. We also recently completed our FedRAMP certification at moderate impact level, which gives us broader access to the massive digital transformation effort of the U.S. government. We've doubled our sales investment in U.S. federal government over the past year and expect to see this business segment continue to grow at an accelerated rate. On the product front, we are committed to investing in ongoing innovation. Our largely European-based R&D organization continues to expand, including a new lab recently opened in Vienna, Austria. And we continue to expand the capabilities of all five monetizable modules as well as bring greater scale, fault tolerance and extensibility to the platform itself. This past quarter, we extended scalability and fault tolerance for our largest customers, allowing them to extend to hybrid clusters across geographically distributed clouds with full fault tolerance in case one of their cloud operation centers should go down. For our many Kubernetes customers, we announced extended AI-powered support for advanced observability of Kubernetes’ infrastructure, container and application workloads. Now, our customers can get a unified view across all tiers to better understand, manage, troubleshoot and optimize their growingly complex Kubernetes clusters, the cloud native applications that run on them and the backend data sources and middleware these modern cloud applications depend on to operate effectively. And we continue to mature our infrastructure monitoring and log analytics module with greater coverage of cloud services, including all 80 of the core Azure services. I think it's important to note that when we add coverage, we don't just add a data feed for a service. We have one agent automation, unified dependency understanding across all cloud dimensions with Smartscape, and AI understanding with Davis to provide ease of ongoing operation and intelligent answers and insights for greater efficiency and lower ongoing costs. It's gratifying when all this work, all our innovation and value is recognized by third parties, but it's especially gratifying when the feedback comes from your customers. During the quarter, G2, a leading peer review site had reviewers rank observability platform leaders across several use cases. Dynatrace came out number one, including number one rankings across cloud infrastructure monitoring, AIOps platforms, application performance monitoring, container monitoring, digital experience monitoring and session replay categories. Our platform expansion continues to gain traction with our customer base with the number of Dynatrace customers now using three or more modules, up 44% over the past six months. We’re grateful for the support and recognition of our many customers and pleased our reputation as the modern cloud observability leader continues to grow. So let me summarize as I’ve covered a fair amount this morning. Our opportunity is large and growing rapidly. It's fueled by powerful macro trends of digital transformation and dynamic multicloud adoption. We have proven the resilience of our value proposition in times of challenge and the power of our differentiation to both acquiring new logos as well as expand rapidly within our base. This combination, along with the investments we continue to make in commercial expansion and ongoing innovation, put us in a strong position in a market segment that will continue to sit near the top of the strategic IT priority list for some time to come. With that, let me turn it over to Kevin for a deeper look into our financial results and guidance. Kevin?