Mark Brugger
Analyst · KeyBanc Capital Markets. Your line is now open
Good morning and thank you for your interest in DiamondRock. We made excellent progress in the quarter, reducing our cash burn rate, improving our total liquidity, and reopening hotels for the eventual recovery. The second quarter, however, was unlike any in the history of the hotel industry. When we last spoke in May, we were in the midst of the largest contraction in GDP ever experienced in the U.S., as government restrictions were imposed to curtail the spread of COVID-19 in order to protect the general public. While some communities were able to reduce the spread of the virus, other locations experienced sudden increases in the transmission of this terrible virus. Contemporaneously, the concerns over systematic bias in our society led to demonstrations across the United States, involving an estimated 15 million to 25 million people. The overall environment experienced in 2020 is the very definition of unprecedented. Before going any further, I want to recognize the hard work of our hotel operating teams and their dedication to the health and safety of our guests. Also I recognize our corporate employees for their agility, creativity, and perseverance to ensure that DiamondRock is secure and well positioned for a profitable future. Many of the observations we made on the first quarter conference call still resonate with us today. Let me recap those for you. One, the second quarter is expected to be the worst period in the year. Two, the demand. The demand recovery will come in stages with leisure demand from drive to resorts coming back first, followed slowly by emerging business transient customers, and finally by the return of large group meetings likely in 2021. Three, supply. Supply is going to be constrained going forward as new construction starts evaporate and obsolete hotels shut their doors for good. According to FW Dodge, rolling three-month hotel construction starts were down to 56% in June as compared to the prior year. Moreover, last quarter, we suggested as much as 10% of the existing supply in Midtown East New York may not reopen. There is reason to believe that our early estimate may be conservative. Fourth, and finally, this is an opportunity to reinvent the operating model by identifying lasting opportunities to increase efficiencies through new best practices, promoting technology adoption like digital check in, and supporting emerging customer priorities such as the green room initiative. We are optimistic that this could lead to increased profit margins once we return to pre-COVID-19 levels of demand. All right, let's talk specifically about the second quarter. In response to travel demand declining by over 90%, we suspended operations at 20 of our 30 operating hotels, leaving just 10 hotels open at one point in April. The quick action taken by the team allowed us to realize a 72% reduction in hotel level expenses, excluding wage and benefit accruals. Impressively, compared to the prior year, second quarter man hours decreased 83% at open hotels, and 99% at hotels with suspended operations. The decision to reopen hotels has been and continues to be dynamic and data driven. As we articulated in the past, our plan is to reopen hotels if we can lose less money doing so. Accordingly, starting in May, we prioritized our drive to resorts based on returning demand visible through various channels and ultimately, we reopened a total of 12 additional hotels in the second quarter. The 22 hotels we had opened at the end of the quarter represent 58% of our hotel rooms. But since the openings were staggered, the math works such that just 43% of our rooms were available in the quarter. Demand got a little better as the quarter progressed. Weekly occupancy for operating hotels, which had bottomed at 6.8% at the end of March, rose steadily to 27.8% by the last week in June. This trend has continued beyond Q2 with occupancy for operating hotels in July over 200 basis points higher than the full month of June. Over the course of the quarter, we saw a growing number of hotels achieve breakeven profitability, and we expect that this trend continued in July. In April, five hotels achieved breakeven profitability on a GOP basis and this figure grew to seven hotels in May and 10 hotels in June. On a hotel EBITDA basis, two hotels generated profits in April, and the count increased to four hotels in May and six hotels in June. The consistent theme is that nearly every one of these hotels is among our collection of drive to resorts. Leisure was clearly the brightest segment during the quarter and certainly source of strength and DiamondRock portfolio. As highlighted in our most recent investor presentation, weekly occupancy in our opened resorts increased from just 8% in early May to over 42% by the last week of June, and ADR was higher year-over-year throughout June and much of May. As you might have guessed, weekends were the strongest. From early May to the end of June, weekend occupancy at our resorts increased from 11% to nearly 56% with healthy gains in ADR for the majority of the weeks. For the second quarter, leisure transient ADR was 1.6% higher than in the second quarter of 2019. The resilience of rate in the leisure category tells us that price is not a gating issue for those customers. Trends at our resorts in July were encouraging. The Shorebreak Surf City Huntington Beach averaged nearly 50% occupancy in July. Our L'Auberge de Sedona [indiscernible] and Havana Cabana and Key West each ran occupancy over 60%. L’Auberge actually had an average rate in July of $553, which was a 14% increase over the prior year. But our little star the month was the landing in Lake Tahoe, which had 80% occupancy in July with average rate up nearly $100 a night to over $519. As for business transient, we are not expecting a significant recovery after the summer. In fact, we do not expect a true recovery of business transient demand until folks returned to the office, which appears drifting towards early 2021 for many major employers. Nevertheless, there are individuals travelling for business and we did see a gradual improvement in our room and total revenue activity each month over the course of the quarter. In April, the weakest month of the quarter, we saw less than $400,000 of revenue from business transient channels. But this grew to $1 million in May and $2.5 million in June. These are meager beginnings. But longer term we are optimistic that as a consequence of more office personnel working from home, there may be an increase in hotel meeting activity to plan strategy, conduct training, and foster corporate culture. The Group segment has certainly experienced an enormous deferral of business globally [indiscernible] had $2 billion RFPs pass through their system in the second quarter of 2020 as compared to $6 billion in the second quarter of 2019. No question. Group trends were challenging and we expect the segment will be the final one to recover. While DiamondRock does not have the depth of exposure to group, particularly large group as some of our peers, we thought that the limited data points we were seeing could be a value. Since the start of the COVID impact, and through the second quarter, our portfolio experienced approximately $117 million of cancelled group revenue. Over 80% of these cancellations occurred in March and April. The pace of cancellations was initially as high as 20 million per week in March, but has since slowed to just 2 million to 3 million per week. We expect cancellation will persist as we move throughout the year. However, it was encouraging to see 250,000 to 350,000 room nights of group leads generated each month during the second quarter. Some of the early lead volume was rebooking activity. Short-term, group bookings are increasingly weighted towards SMERF, association and wedding events. We're seeing larger pieces of group business, which are typically corporate look at dates in 2021 and 2022. Overall rate expectations are consistent with pre-COVID levels. While there have been short-term opportunistic groups booked in 2020 rate parameters for 2021 and 2022 periods have been normal. Instead, the main request is around terms for cancellations and rebookings, highlighting that groups do want to meet but desire flexibility until there is greater visibility. I'll now turn the call over to our Chief Financial Officer, Jeff Donnelly, who will talk more about our balance sheet strength and liquidity. Jeff?