Shuky Sheffer
Analyst · America. Your question, please
Thank you, Matt, and everyone joining us on the call today. Starting on Slide six, fiscal 2024 was another important year in Amdocs' journey, my thanks for which goes to our thousands of employees worldwide who continuously serve our customers with innovative software products and services designed to accelerate their migration and adoption of the cloud, monetize next generation networks, digitally transform the customer experience, and automate their mission critical operations. Despite a continuously challenging industry demand environment the year was notable in several respects. We expanded activities with new and existing customers, winning important deals at AT&T, T-Mobile, Charter, and Rogers in North America, Vodafone Ziggo in Netherlands, XL and PLDT in Southeast Asia and NTT in Japan. We achieved strong double-digit growth in cloud, which now accounts for roughly 25% of total revenue, and further extended our industry leading position in GenAI. Managed services delivered another record year. We executed our plan to accelerate profitability, and we returned more than 100% of free cash flow back to shareholders through share repurchases and dividends. Summarizing our fiscal 2024 financial performance on Slide 7, we delivered record revenue of $5 billion, up 2.7% from a year ago in constant currency. Achieved non-GAAP operating margins of 18.4%, an improvement of 60 basis points year-over-year, and met our commitment to deliver double-digit total shareholder returns for the fourth consecutive year in fiscal 2024, reflecting non-GAAP earnings per share growth of 9.0%, plus our dividend yield. As to the fourth quarter, we closed the year with strong sales momentum which included several important deal wins. At T-Mobile, we won a significant project to deploy Amdocs’ next-generation monetization platform under the major, multi-year digital transformation program we are supporting. Strong sales momentum continued in cloud, with key awards at NTT InfraNet in Japan and Vodafone Italy, and we maintained a high renewal rate in managed services, signing expanded multi-year engagements with a Tier 1 operator in Southeast Asia and Telia in Denmark. I am also encouraged by the market's rapid adoption of Amdocs' SaaS-based platform, connectX, as a comprehensive solution for MVNOs and MVNE's, and we are making steady progress in Generative AI where we have expanded activities to support T-Mobile's mission to revolutionize the customer experience. Regarding project execution, Q4 included successful product deployments for AT&T, T-Mobile, 3UK, A1 Bulgaria, PLDT in the Philippines, among others. At AT&T, we achieved major production milestones related to the consumer modernization and simplification program, commenced the migration of applications from mainframe to cloud under our new 5-year agreement, and collaborated with Cricket Wireless to implement a new commission calculation system. Our reputation for consistent execution also extends to our customers' industry consolidation strategies. Industry consolidation sometimes creates short-term business uncertainty, but often results in long-term opportunities for Amdocs to bring our post-merger integration and modernization expertise, as we see following Colt's acquisition of Lumen's EMEA business last year, and for other U.S. and European customers that are currently progressing consolidation strategies. Now, moving to Slide 9, we remain confident in our multi-pillar growth strategy which is designed to provide our customers with the market-leading innovation and technology they need to accelerate the journey to the cloud, digitally transform the customer experience for consumer and B2B, monetize the future market potential of next-generation networks, deliver dynamic connected experiences by streamlining and automating complex network ecosystems, and to simplify and accelerate the adoption of Generative AI Beginning with cloud, Amdocs' unique ability to support complex, multi-year cloud journeys as a primary technology partner continued to drive strong sales momentum in Q4. Amdocs was recently selected to modernize Vodafone Italy's business platform by implementing cloud-ready and cloud-native solutions and migrating its business support systems to the Microsoft Azure cloud. Structured under an extended five-year agreement, this modernization initiative will empower Vodafone Italy to deliver faster, high-quality, and next-generation services and experiences to its customers, enhance operational efficiency, and reduce costs. Additionally, we expanded our relationship with NTT InfraNet in Japan, which selected Amdocs to modernize and migrate core system applications to the cloud under a business transformation and managed services agreement that will enable greater cost control, increased efficiency and improved business capabilities. Cloud accounted for roughly 25% of Amdocs' total revenue in fiscal 2024, and with these recent awards adding to our strong book of business and an attractive pipeline of opportunities, we are positioned for another year of double-digit growth in cloud in fiscal 2025. Moving to digital modernization on Slide 11. MVNE.pl, a digitally-driven mobile virtual network enabler in Poland, has selected Amdocs' 'telco in a box' SaaS-based connectX solution under a five year agreement to launch an innovative telecom ecosystem that empowers communities across the country to create and manage their own telecom brands with unprecedented speed and affordability. We are delighted by the rapid adoption of connectX which has positioned Amdocs at the forefront of the MVNE and MVNO market with a growing customer list that includes AT&T and Rizz Wireless in the U.S., Winity in Brazil, and Melon Digital in South Africa. Additionally, Amdocs' SaaS-based Bill Experience solution was recently chosen by Convera, a global commercial payments leader, to easily simplify the billing experience and improve customer satisfaction. We are excited to be working with Convera, with this award demonstrating that Amdocs' solutions can be applicable for enterprise-scale customers beyond telco when suitable opportunities arise. Turning to monetization on Slide 12, Amdocs continues to deliver cutting-edge technology to help service providers monetize their investments in next-generation networks, including wireless 5G standalone, fixed wireless access and fiber. On top of the multi-year digital transformation we are delivering for T-Mobile, Amdocs has been selected for a significant project to deploy our next-generation, cloud-native real time monetization offering, giving T-Mobile's customers the freedom to define their buying experience while delivering complete business flexibility on a single all-inclusive platform. We also expanded our partnership with Altice's SFR, one of France's leading telecom providers, on a five-year deal to transform their mobile and fixed-line B2C billing systems onto a single, unified platform. This consolidation will reduce operating costs and improve efficiency while unlocking additional monetization potential and enabling the delivery of a seamless, enhanced customer experience. Moving to network automation on Slide 13, Amdocs is in prime position to support the design and buildout of fiber network investments in the U.S. and globally, having just introduced our next-generation fiber offering which capitalizes on recent acquisitions in this domain, including Procom Consulting in fiscal 2023. Demonstrating our breadth of capabilities, a leading provider of fiber optic internet services in the U.S. recently chose Amdocs to effectively manage and streamline complex fiber rollouts, enabling it to accelerate sales, enhance agility, and realize new monetization opportunities in the fiercely competitive fiber broadband market. Amdocs' growing market recognition in the network domain is also reflected by recent industry awards, including Network Technology Vendor of the Year at the 2024 Network as a Service Excellence Awards, and the prestigious Orchestration Award at FutureNet Asia 2024 which Amdocs Service & Network Automation has now won two years running. Turning to Slide 14, Amdocs continues to extend its position as an industry leader able to help service providers unlock the transformative potential of Generative AI. First, our flagship CES24 now embeds CES Copilots across Amdocs Catalog, Monetization, Intelligent Networking, and many other components of the suite, with several customers already utilizing such capabilities in production. Second, we have collaborated with NVIDIA to enhance our generative AI platform, amAIz, with innovative new agentic capabilities that deliver immersive customer experiences with real-time interaction and visualization. Our first commercial platform awards are also materializing as we successfully progress many global production trials based on amAIz across several key domains. As we alluded to last quarter, etisalat by e in the United Arab Emirates has elected to integrate GenAI into its business systems. Leveraging amAIz, this expanded collaboration with etisalat opens possibilities for new revenue opportunities, business efficiencies, and improved customer experiences for the telecoms pillar of etisalat. Third, Amdocs continues to evolve our data, AI and generative AI platform with new capabilities designed to meet the needs of the market and to simplify and enable Generative AI adoption. The platform is now equipped with customer experience insights, embedded analytics and a unified generative AI foundation, allowing service providers access to actionable customer experience insights based on real-time data harnessed from any source. Our data, AI and generative AI platform is already relied on by several service providers around the world, including Globe Telecom in the Philippines which recently selected Amdocs' data intelligence services. Similarly, we recently signed an expanded agreement to support our DataONE Intelligence platform at T-Mobile, which is collaborating with Open AI to revolutionize customer experience and deliver personalized services with the first-ever AI enabled, intent-driven decisioning platform. Before addressing our outlook, last quarter we mentioned that we have been proactively evaluating Amdocs' portfolio of products, services and business lines in relation to our strategic investment priorities for fiscal 2025. As a result of this review process, in fiscal year 2025 we have already begun to phase out several low-margin, non-core business activities that are becoming commoditized and hold little potential for long-term value addition or profitability enhancement. While Tamar will provide further comment in her remarks, we believe these actions will reinforce our level of business visibility, including a higher share of revenue from long-term managed services engagements. This move is also expected to sharpen our focus on higher-margin strategic priorities like cloud, next-gen monetization platforms and Generative AI where we are well placed to further extend our communications industry leadership with our commitment to innovation. Wrapping everything together on Slide 16, let me comment on our outlook for the coming year. We enter fiscal 2025 as the industry leader with a unique competitive position, strong 12-month backlog visibility, and a high win rate. Moreover, we believe Amdocs is well-positioned to monetize a healthy pipeline of market opportunities while navigating a continuously challenging demand environment. Adjusting for the phase out of the low-margin, non-core business activities I just discussed, we expect pro forma revenue growth of between 1% to 4.5% in constant currency in fiscal 2025, including another year of double-digit growth in cloud. As to our profitability, we expect our non-GAAP operating margin to surpass 21% for the first time in fiscal 2025, a significant milestone and a better reflection of the platforms, technology and IP-based innovation we are delivering across our strategic areas of focus. Combined with robust earnings to cash conversion, we expect to deliver double-digit expected total shareholder returns for the 5th year running in fiscal 2025, assuming the midpoint of our non-GAAP diluted earnings per share outlook of between 6.5% to 10.5%, plus our dividend yield. With that, let me turn the call over to Tamar for her remarks.