Mark Theine
Analyst · KeyBanc Capital Markets
Thanks Jeff. Since inception, DOC has been dedicated to building a best-in-class relationship-driven operating platform that utilizes local market expertise and scale to drive tenant retention, cost efficiencies, and profitable growth for shareholders. We have executed consistently on this plan, expanding our in-house property management function into most of our largest markets, while leveraging the local market expertise of facility partners were best. This frontline team helped keep our facilities open, clean, and available for patient care throughout the pandemic. We are encouraged by the positive signs of the recovery due to the vaccine and are grateful for our asset management, property management, and engineering teams who have demonstrated extraordinary resilience in the face of the pandemic, as well as the recent severe weather in the Southern United States. This team has earned a 95.9% positive tenant satisfaction rating in our work order system throughout the pandemic and extreme weather. Our portfolio's resiliency is a direct reflection on the clinical and financial quality of our healthcare provider partners. Our portfolio known for its industry leading 96% occupancy also achieved industry leading rent in CAM cash collection of 99.6% in Q4 2020. Under the leadership of Joey Williams and Ann Gurka, our accounts receivable team worked closely with asset management throughout the year to collect 99.1% of contractual rents and CAM for the period from April through December 2020. Continuing the trend, we have collected 99.3% of January 2021 contractual rents, on-track to meet or exceed the fourth quarter collection rate. February-to-date collection results are also strong and consistent with previous months. We have received no new requests for rent deferral. Again, these results are a direct reflection on the quality of our healthcare partners, the quality of our facilities, and the reason we view medical office buildings as the most resilient asset class in real estate. Our leasing team had a productive year despite the challenges of social distancing and virtual meetings with a positive absorption that totaled 16,200 square feet for the year. Overall, we completed 962,000 square feet of leasing activity in 2020, with a 77% retention rate and positive 2.04% cash leasing spreads on our consolidated portfolio. Currently, the average annual rent increase in our portfolio is 2.4% and over two-thirds of all leases executed in 2020 contains an average rent increase of 2.5% or greater. In the fourth quarter, specifically, we completed 185,000 square feet of leasing activity with positive 3.0% leasing spreads. The retention rate for the quarter was 53%, a number significantly below DOC's typically reported rate, but was in fact the results of a large physician practice we deliberately did not renew and immediately entered into a new 10-year lease the very next day with an existing investment-grade health system partner. Well, this was a non-renewal by definition, the net absorption was not impacted and we upgraded the portfolio by expanding our relationship with an existing investment-grade rated hospital system partner for the long-term. Q4 retention would have been 68% if we exclude this transaction. Finally, our in-house leasing team continues to do an excellent job attracting and renewing tenants at strong rental rates with under market rent concessions. In the fourth quarter, rent concessions for lease renewals including TI and Leasing Commissions totaled of $1.21 per square foot per year and $5.08 per square foot per year for new leases. For the full year, our TI leasing Commissions, and free rent concessions totaled 8.3% of annual net rent and are significantly below our peers who are investing 15% to 20% of annual net rent to attract and retain tenants. Looking ahead to 2021, 4.1% of our leases are scheduled to expire with an average rental rate of $21.61 per square foot. We expect high retention as hospitals and providers are reengaging on lease discussions and expansion plans that were put on hold during the pandemic and we are optimistic about continuing our strong leasing momentum in 2021. Our same-store MLB portfolio, which again does not exclude repositioning assets generated cash NOI growth of 1.5% for the fourth quarter of 2020. The NOI growth was driven primarily by a year-over-year 1.7% increase in base rental revenue. Operating expenses were up 9.1% and offset by a 10.4% increase in operating expense recovery revenue, demonstrating the insulated nature of our triple net leases. Year-over-year, operating expenses were up $2.7 million overall, primarily due to a $1.6 million increase in real estate taxes and a $0.7 million increase in general maintenance and janitorial services attributable to COVID-19. Lastly, lower parking revenue had a 23 basis point impact on our Q4 same-store NOI growth. Specifically, paid parking receipts improved to 78% of normal during the fourth quarter, which compares favorably to 49% of normal levels experienced during the second quarter. Turning to our CapEx investments, we pivoted quickly and efficiently in 2020 to priorities projects and team safety. In 2020, we invested $19 million in recurring capital investments, in line with our previously revised CapEx guidance. In 2021, we expect our full year recurring CapEx investments to return to normalized levels between $25 million and $27 million. As part of our capital investments in 2020, we invested approximately $3.2 million in ESG-related projects to improve energy management systems, upgrade HVAC mechanicals, and install more efficient and longer-lasting LED lighting. Overall, these projects make our buildings more efficient and improve our margins on common area costs, while also reducing operating expenses for our healthcare partners, in turn; reducing the total occupancy costs for our provider partners will ultimately provide the potential for growth and rental rates at renewal. As a result of ESG projects like these, DOC has reduced its energy, water, carbon, and waste footprints again in 2020 and we look forward to sharing these results in our second annual ESG report in June. In recognition of our ESG efforts, we are proud to share that DOC earned 10 new IREM Certified Sustainable Property, CSP designations in 2020, reinforcing the ongoing commitment to expanding our environmental, social, and governance practices. The IREM CSP is a sustainability certification program that recognizes exceptional real estate management, which improves Green Building Performance. In total, DOC has earned 18 CSP designation since 2019. To conclude, by adhering to our core values represented by care, we remained disciplined operationally and financially in 2020 to deliver safer healthcare facilities for our providers and their patients, as well as safer results for our shareholders. With that, I'll turn the call back over to John.