Andrew Power - Digital Realty Trust, Inc.
Management
Sure. Hey, Nick, I'll tackle the first one, and I'll toss it out to team to talk about on the customer service side. We have a table in the back of our financial supp, it's either page 20 or 21 or 22, that really breaks out the product offerings. I would say the outcome of our expirations in terms of cash mark-to-market is driven by the product offering. It's driven by the customer profile. And as you can see on that, the bulk of our Internet gateways, as you've mentioned, fall within our colocation footprint. And that's not exclusively, but you see that we had 3.5% cash mark-to-markets, all with 90% retention. And if you move to the Turn-Key Flex, which is typically a little bit larger scale, definitely approaching the multiple megawatts in terms of expirations and renewals, that was closer to 4%. It's those colocation product offerings, those Internet gateways are typically incredibly network customer dense, limited capacity, maybe the most challenging type of capacity to move to a new provider. But both, by and large, have had kind of cycled through some peak vintage leases and turned into positive in the last couple of quarters. The other thing I want to touch on real quickly is, we really try to take a holistic customer approach, agnostic to product, and try to bring as many pieces of business, be it a network node in an Internet gateway, a scale renewal in one of our campuses, business in North America or Asia or Europe, and bring that in a holistic fashion to the customer and bring more to the table than just a transactional experience, which we think is a win for the customer in terms of delivering more value, and we think it's a win for Digital. And that often how we treat that customer at the renewal and those economic equations may flow through with a little bit softer or positive cash mark-to-market, but may also translate into more signings in the portfolio near-term and in the future. Maybe I'll turn it over to Dan to talk a little bit about the customer service initiative.