Earnings Labs

DraftKings Inc. (DKNG)

Q3 2022 Earnings Call· Fri, Nov 4, 2022

$23.32

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Transcript

Operator

Operator

Ladies and gentlemen, thank you for standing by, and welcome to the DraftKings Q3 2022 Earnings Call. [Operator Instructions] I would now like to turn the call over to your host, Stanton Dodge, Chief Legal Officer. You may begin.

Stanton Dodge

Analyst

Good morning, everyone, and thanks for joining us today. Certain statements we make during this call may constitute forward-looking statements that are subject to risks, uncertainties and other factors as discussed further in our SEC filings that could cause our actual results to differ materially from our historical results or from our forecast. We assume no responsibility to update forward-looking statements other than as required by law. During this call, management will also discuss certain non-GAAP financial measures that we believe may be useful in evaluating DraftKings' operating performance. These measures should not be considered in isolation or as a substitute for DraftKings financial results prepared in accordance with GAAP. Reconciliation of these non-GAAP measures to the most directly comparable GAAP measures are available in our earnings presentation, which can be found on our website and in our quarterly report on Form 10-Q filed with the SEC. Hosting the call today, we have Jason Robins, Co-Founder, Chief Executive Officer and Chairman of DraftKings, who will share some opening remarks and an update on our business; and Jason Park, Chief Financial Officer of DraftKings, who will provide a review of our financials. We will then open the line to questions. I will now turn the call over to Jason Robins.

Jason Robins

Analyst

Good morning, everyone. I hope you've all enjoyed the first two months of NFL and college football as much as I have and are excited about all of the other sporting events going on, including the MLB playoffs in the first few weeks season for the NBA and NHL. We're also ready for the start of college basketball and the World Cup later this month. As you know, the fall is always a very exciting time of the year for DraftKings of the packed sports calendar featuring the four major North American sports active at the same time as well as many other exciting events. I want to discuss a few topics today starting off with our very strong third quarter. In short, our product and technology, trading, customer service and marketing teams all executed extremely well, which resulted in the best multistate NFL kickoff in our history based on our September handle and gross revenue share. We are very well prepared, and I'm very proud of the team for executing so effectively. Customers have enjoyed the new features that we rolled out around the start of NFL season such as quick parlay, quick same-game parlays and the ability to combine most of the same-game parlays. Our parlay handle mix increased 500 basis points year-over-year in Q3. And our parlay bet mix increased 1,500 basis points. And our innovative early payout capability, otherwise known as 7 up or 10 up, engaged both new and existing customers. We had an excellent launch in Kansas on September 1 with more rapid customer acquisition on a population-adjusted basis than we have with any other state launch, resulting in very attractive CAC. For the month of September, we led the state and handle share with more than twice that of the second largest operator.…

Jason Park

Analyst

Thanks, Jason, and hello, everyone. I'll start off by providing more granularity pertaining to Q3, and then I'll shift to the outlook for Q4 and 2023. Please note that all income statement measures discussed, except for revenue, are on a non-GAAP adjusted EBITDA basis. We executed very well in Q3. Customer activity was robust, supported by new product functionality that we rolled out around the start of the NFL season. We have continued to look at detailed cohort data and are not seeing any discernible indication that the macroeconomic environment is impacting our overall customer engagement. In Q3, we generated $502 million of revenue and negative $264 million of adjusted EBITDA, both significantly outperformed the expectations that we provided on our Q2 call in August. Our B2C segment revenue increased 161% versus Q3 of 2021 as compared to Q2 2022's year-over-year growth rate of 68%. Sport outcomes certainly were favorable to our operators this quarter, lapping unfavorable outcomes last year. Our strong execution across acquisition, retention and monetization initiatives for our core product offerings was also a driver of our outperformance. In Q3, favorable sport outcomes contributed approximately $70 million of revenue. On our call in August, we provided a rule of thumb for you to understand potential revenue volatility in Q3. As most of you are well aware, it was an operator-friendly quarter. NFL underdogs generally did well in September. For example, three of the biggest underdogs won in week one, including the Seahawks, Steelers and Bears. In addition, several Sunday night, Monday night and Thursday night football games fell in our favor. These games tend to attract higher handle per game relative to other NFL games. And isolating just these 11 primetime games in the third quarter, our hold rate was greater than 10%. It's important to note…

Operator

Operator

[Operator Instructions] Our first question comes from Dave Katz with Jefferies.

David Katz

Analyst

I wanted to just touch on Golden Nugget for a minute. And I realize it's not right down the middle and probably why it isn't necessarily core of the discussion. But iGaming becomes discussed more and more, its profit potential, its long-term growth, et cetera. How are you doing with that, what are you doing with that? What can you share with us? And how should we look at its prospects, please?

Jason Robins

Analyst

Thank you. Great question. So everything is going really well with the integration. We started to realize some synergies, particularly on the marketing side. Really, the biggest synergies will come next year when we migrate the entire Golden Nugget operation onto our platform. So very excited about that. That should hopefully be in the back half of the year, we'll complete that migration. So everything is on track, teams are gelling nicely and really excited about the future of Golden Nugget as a way to penetrate deeper into the iGaming market.

David Katz

Analyst

Can I follow up, please, on that? Is it in and of itself? And are we able to tell, is it profitable today? Is it offsetting some of the investments that you're making on the OSB side? And is it large enough to do that?

Jason Robins

Analyst

We haven't broken out Golden Nugget separately, but I believe we said that we expect any impact to the bottom line to be de minimis.

David Katz

Analyst

Understood.

Jason Robins

Analyst

For 2022.

Operator

Operator

Our next question comes from Shaun Kelley with Bank of America.

Shaun Kelley

Analyst · Bank of America.

Jason or Jason, just wanted to ask a little bit more about kind of hold versus product mix. Obviously, Jason Robins, you outlined a bunch of new product initiatives and your parlay mix being materially higher in the quarter. I imagine a lot of those changes are here to stay. So we're sort of trying to wrap our minds around go-forward hold rates as some of these new product initiatives take hold and sort of what's the ability to push that percentage higher relative to what we saw in the quarter, which is obviously a lot of luck-based outcomes as well. So if you could just talk about some of those trade-offs and how you thought about it or what's baked into 2023.

Jason Robins

Analyst · Bank of America.

Yes. Great question. I think that a lot of progress has been made on the whole front primarily driven by our improvement in bet mix year-over-year. That's largely been product as well as merchandising and marketing. So as mentioned, we launched a whole host of parlay, same-game parlay as well as combinations of multiple same-game parlays, launched prepacks, many other features. And I think the team has done a great job merchandising and marketing those two, including through our NFL Thursday Night Football relationship with Amazon. So lots of, I think, parts of the company executing to drive that mix, and it's definitely improved hold rate. And I think we should continue to see improvement. We feel like there's a lot of tailwind there. As far as what's baked in, we've been pretty cautious about baking in improvement. I think as usually is the case with our guidance, we typically only include things that we have clear line of sight to. I think 2022 has been a great example of that. In February, we guided to minus $875 million in EBITDA. Now we're guiding to minus $790 million, and that's with the inclusion of Ontario, Maryland, Ohio and Kansas, which were not in the $875 million. So almost $100 million better on the bottom line with the absorption of four state flash province launches. And that was because at the time, that's what we had line of sight to. But we rallied the team around a number of different cost initiatives throughout the year. We're able to over -- save over $100 million in year savings. So that's typically how we approach guidance. And I think it's the same thing here where we're guiding to what we feel like we currently have line of sight to and can make a commitment to. We very much view our credibility as the most important thing, and I want to make sure we're never signing up to a number that we don't think we can achieve. But we always go out there and try to do better, too. And I think 2022 is a great example of that, where we continually throughout the year, we're able to improve guidance despite the launch of new states each and every quarter. And so that's our goal every year, and that's what we're going to try to do again in '23.

Shaun Kelley

Analyst · Bank of America.

And then maybe as my follow-up, could you just talk a little bit about how you're thinking about sort of some of these fixed marketing investments relative or -- and sponsorship deals relative to variable going forward? Obviously, the big Amazon partnership you outlined for Thursday Night Football, ESPN is another one where you have a relationship, but there could potentially be more. So just maybe strategically, how are you thinking about investing in these types of deals where maybe there's more committed spend relative to things that could be more variable and more directly tied to top line outcomes.

Jason Robins

Analyst · Bank of America.

The majority of our marketing spend is not committed. It's completely controllable. We're pretty selective with deals, but we feel really good about the Amazon deal. I think it's one of the better deals that we've had in recent years and very excited about the results we've seen through the first several weeks of Thursday Night Football with that one. But no, most of our marketing spend is not committed. We like to keep flexibility so that we can optimize in and out of things.

Operator

Operator

Our next question comes from Ed Young with Morgan Stanley.

Edward Young

Analyst · Morgan Stanley.

My first question is just a clarification really. You touched on it, Jason Park, in the comments, but I wonder if you could quantify the EBITDA impact from Kansas and the Q4 investments in Maryland and Ohio just to give us a sense of your underlying assumptions you're making in this year's guidance? And then my broader question, again, any sort of quantification would be useful about how you think about operating leverage into next year. So could you give some color on the moving parts, particularly around promotions of your sort of GGR, NGR conversion around the marketing ratio and your kind of OpEx growth versus cost out for next year?

Jason Park

Analyst · Morgan Stanley.

Yes. Yes, absolutely. Our full year 2022 and the 2023 guide that we provided today includes Kansas, which has obviously already launched as well as the expected imminent launch in Maryland, Ohio. And we've also included Massachusetts and Puerto Rico. In terms of Q4, what you're seeing there is a little bit of flow-through from the slightly lower revenue outlook in Q4. And that slightly revenue -- lower revenue outlook is due to the planned reinvestment in a very surgical way for players who had unlucky hold in Q3 as well as some headwinds from the Reignmakers NFT product. So that's impacting the Q4 EBITDA. But the major change in the Q4 EBITDA is the inclusion of Maryland and Ohio, which we are now including in Q4 EBITDA guide. And then in terms of 2023, again, we are including Massachusetts, Maryland, Ohio, Puerto Rico. And as I mentioned on the call, about 5% of the revenue guide comes from those new states and 25% of the EBITDA loss comes from those new states. So if you think about the implied flow-through with and without new states, I think you're well north of a 60% implied flow-through on the incremental revenue in 2023 on a no-new state basis.

Jason Robins

Analyst · Morgan Stanley.

Yes. I think that's an important takeaway. One of the things, I think, that is very different this year and this quarter, I should say, is that we guided with new states in. We've never done that before. We realize that's a shift. And it's a response to investors saying, listen, if you have line of sight with relative certainty to state launch dates, and we do in that we received our license in Maryland. It's not a certainty, but it's a pretty narrow window. We expect to launch there. Same -- pending, of course, additional approvals that we require. Same thing in Ohio. Pending approvals, they've set Jan 1 as a launch date. In Massachusetts, the Gaming Commission voted to launch in March. So felt like those were sufficiently close enough around the quarter and had sufficient certainty around at least a narrow range of timing. Obviously, if something changes, we'll come back and update. But that is a change, and I think may have muddied the waters a little bit on some of the comparisons that did not include those states. And as Jason Park noted, if you take out those states, we're guiding to under $400 million loss in 2023. So I think that at least some of the analyst numbers out there that might be a more apples-to-apples comparison versus the guide we just provided, which was for the first time, including several new states.

Jason Park

Analyst · Morgan Stanley.

And then, Ed, on your question just broadly on cost going into 2023, the -- I think the right way to think about it as you look at the 2023 guide, the commentary on gross margin rate, if you look at the implied total operating expense growth, I think you're looking at single-digit growth rate going into 2023. We've talked about on the last few quarters a meaningfully slower fixed cost growth next year. So on a total OpEx, you're looking at single digits. And we're not breaking out how much of that is variable marketing versus fixed marketing, but certainly a meaningful slowdown in cost. And I've also mentioned that we're continuing to look for more and more opportunities on that front.

Edward Young

Analyst · Morgan Stanley.

And I appreciate all the detail there. And I think the [525] split for the new launches next year is particularly useful to give us the like-for-like comparison. But just on the Q4, are you able to -- are you not able to give us a quantification of the investment for Maryland and Ohio, the cost shift Reignmakers to get just an idea. You've obviously beaten quite decent in Q3 and not much has been passed on to the full year guide in terms of EBITDA. So just trying to think about what the underlying dynamic looks like there?

Jason Park

Analyst · Morgan Stanley.

I mean, what I do is I think you can flow through the revenue decline and that the revenue sort of a slightly lower revenue outlook in Q4 to the Q4 EBITDA. And you can basically say the rest due to the new states.

Operator

Operator

Our next question comes from Jason Bazinet with Citi.

Jason Bazinet

Analyst · Citi.

I just had a quick question on, I think, are pretty significant share gains that you've had across a number of states. And I was just wondering if you can confirm that, that's true. And then B, is that sort of tethered to the lower promotional activity that's going on? Or would you pin that on some of the enhancements that you've made?

Jason Robins

Analyst · Citi.

Thank you. Yes, we did see a nice share increase to start NFL. We typically do very well in NFL relative to other sports. So there's a little bit of seasonality in there. But if I had to point to it, I would say the two things you touched on are the biggest drivers, the product enhancements, which have been substantial. We shipped a lot of stuff right before NFL. And I think that created some real interesting points of differentiation as well as closed all material competitive gaps. And then secondly is the lower sort of promotion, which is a larger story, really. It's a subset of the more rational competitive environment we're seeing this year versus last year was truly night and day. As far as the competitive environment and the rationality behind it, there was still certainly some aggressive investments by some of our competitors, but nothing that was, I think, out of the ordinary. And I think certainly, the change in that promotion environment as well as in the external marketing spend of some of the competitors helped us gain some share as well. But if I had to, like I said, point to anything, I'd say it's the product enhancements that we made, probably number one. Number two would be the more rationalizing competitive environment. And then number three would be that this is seasonally typically a better time of year for us, given our strength in NFL.

Operator

Operator

Our next question comes from Jed Kelly with Oppenheimer.

Jed Kelly

Analyst · Oppenheimer.

Great. Just circling back on MUPs. Given your, I guess, the higher hold, did you see elevated churn in September and October? And I think, Jason, you mentioned MUPs grew 27% in September. Can you give us the October growth rate? And then just a follow-up question. Just on Amazon, Jason, you mentioned strong customer engagement. Can you sort of speak to some of the metrics you're seeing around engagement with the Amazon Thursday Night Football deal?

Jason Robins

Analyst · Oppenheimer.

Sure. I'll start on the second one. So really, there's two things that have been, I think, the primary kind of benefits of that relationship. One are just the new customers that we've acquired; and two, is by really pushing same-game parlay on Thursday Night Football, which is a perfect setup for it, it's the one game on. So it's a great time to do that. We've seen real material movement in bet mix. So those have been two real positive stories from that partnership. And as far as MUPs, I think the key thing with MUPs has been that last year, if you're looking at the -- this is why we broke out September because it is a little bit neater of a -- cleaner of a comparison. But if you look at 2021, July had -- I think it was a few games of NBA. So that drove up that July MUPs number quite substantially, whereas this year, NBA ended in Q2. So we didn't get any Q3 NBA. July, obviously, given the way the MUPs calculation is doing is done is 1/3 of the calculation. So that definitely was a -- I think the biggest kind of story in why the Q3 MUPs growth was less than the September MUPs growth. And then on the flip side of that, the really significant growth in ARPMUP, part of that was the same thing because the denominator for last year included only some players that only participated in a handful of days in July. They were primarily NBA players that didn't come back until September. For NFL, that revenue number per player look, it's a numerator, denominator thing looked a little bit better this year, I think. So always hard to tell, given that the sport calendar changes year-over-year. So it's a bit of a complex thing. It's always hard to kind of tell, which is why we don't guide some MUPs and ARPMUP. It's a nice KPI and a good measure of the health of the business. But you add into things like predicting is the NBA playoffs going to go into July when you start thinking about guiding to MUPs or ARPMUP. So we've just sort of stayed away from it because it's a little volatile, given the sport calendar changes.

Jed Kelly

Analyst · Oppenheimer.

Got it. But churn has sort of been in line with what we thought it would be, given the above-average holds?

Jason Robins

Analyst · Oppenheimer.

Yes. I mean, I think that when we look at churn, we look at it on a player-by-player basis. So there have certainly been some optimizations we've made year-to-year to pare back bonus hunters and other sorts of things that, I think, is good churn. But as far as the underlying health of the cohorts, we're seeing the same thing that we've seen in previous quarters and continue to see no real impact from anything micro like higher hold, nor in terms of churn, nor are we seeing any impact from the macroeconomic environment either. So we continue to keep an eye on that. That's something we monitor very closely, but the cohorts from all respects, look very healthy to us.

Operator

Operator

Our next question comes from Carlo Santarelli with Deutsche Bank.

Carlo Santarelli

Analyst · Deutsche Bank.

Just back on that point, Jason Park, you mentioned earlier that the 3Q unfavorable loss kind of led to some tactical reinvestment in the 4Q or that you're programming for the 4Q. I'm assuming most of that was in October. But as you think about your experience to date with players whose accounts have basically gone to zero, what does the retention look like on that customer once they've already kind of gone through their funding?

Jason Robins

Analyst · Deutsche Bank.

Yes. I mean we -- it's a good question. I think that's probably a little granular for what we'd like to cover on an earnings call. But what I will say is that we have quite a few model-based trigger campaigns set up to try to reach players before their balances go down to zero. And I think that also reinvestment, and you noted that's part of why you're seeing the Q3 to Q4 -- or excuse me, Q4 into Q3 revenue shift. We actually last quarter did it the other way around. But then given the outcomes came in, we flipped it this time. That's the result of us trying to make sure that our players are staying active that when there are negative sport outcomes, we're giving them good promotions to get them to reactivate. And that there's an overall sort of amount of return to player that we're still -- I mean it's the ultimate question. But every day, we get a little smarter in understanding what that should look like to maximize long-term lifetime value. So that's really how we look at it is there's a number of different levers between some that are uncontrollable like sport outcomes, some that are controllable like promotional intensity. And there's probably an optimal total return to player that needs to be reached. And it's probably different for different segments of players, and we're constantly trying to optimize that equation.

Carlo Santarelli

Analyst · Deutsche Bank.

Great. And then if I could, just one follow-up as it pertains to the balance sheet. The cash used in the period was about -- I think, about $132 million. You guys spent, I think, somewhere in kind of software costs, et cetera, $22 million or so in the period and had the $264 million EBITDA loss. So that $150 million gap, it looks like a source of cash, could you kind of bridge that for me? Is there something that I'm missing in there?

Jason Park

Analyst · Deutsche Bank.

Yes, Carlo. So basically, the major part of the bridge is the working capital use -- source of cash in Q3. So if you recall back in Q1, Q2, we had slight uses of cash and Q3 as the source of cash. And I would just comment that on a full year basis, we don't -- I don't anticipate working capital being a meaningful source or use of cash, consistent with businesses of our type.

Operator

Operator

Our next question comes from Michael Graham with Canaccord Genuity.

Michael Graham

Analyst · Canaccord Genuity.

The first question is just you mentioned the national advertising mix. And I just wonder if you could give us an update on where you are in the arc of transforming that mix? And what do you expect kind of the terminal mix between national and local to be? And then I just wanted to ask Jason about how you're thinking about the probability, I guess, that the U.S. economy will go into a recession next year? How would you expect that to impact your business? And how is it affecting your planning?

Jason Robins

Analyst · Canaccord Genuity.

Yes. Good question. So on the first one, we've, over the last few years, said that as we get to north of around 35% of the population having legal online sports betting, that would be a turning point where national advertising would start to become, in many cases, more efficient than local advertising. We're just crossing that threshold now. We are in states that represent about 37% of population. So just starting to see some small impacts and favorability from that. As I think we noted on the call, we had CACs that were 10% better than we expected, and we actually beat our total forecast for new customers acquired. So we were able to get scale and efficiency. And I think part of that is starting to get a little bit of benefit from this national advertising shift. That should only continue to increase. We have states right now that represent 8% of the population that are in the next five months or so projected to launch, the ones that we mentioned, Maryland, Ohio and Massachusetts pending licensure and regulatory approvals, of course. That will really start to add additional tailwind. And then it really just continues to go from there because as each new state comes on, you're reaching customers that already are seeing those national ads. You don't have to advertise locally as much anymore. So really, I think, a big tailwind behind our back now, and you're starting to see that in some of the Q3 results. And then I'm sorry, what was the second question?

Michael Graham

Analyst · Canaccord Genuity.

Just how you're thinking about a recession -- a possible recession.

Jason Robins

Analyst · Canaccord Genuity.

Yes. So we've definitely looked at different scenarios where if there were some kind of recession and if it were impactful to consumer behavior of our segment of customers that what could that look like? What would that mean for revenue next year? What would that mean for how we have to manage costs? So we're well prepared for that. And right now, we're not seeing any sign of that. So we're managing to the environment that we are seeing. But we are prepared to shift pretty quickly if we do start to see anything that concerns us. And fortunately, right now, we're not seeing that, but always good to be prepared.

Operator

Operator

Our next question comes from Bernie McTernan with Needham.

Bernie McTernan

Analyst · Needham.

Since you last struck the partnership deal with ESPN, even though it's just a short time ago, the landscape of U.S. sports betting has changed a lot. So thinking about key priorities with any media partnership now as we sit here versus a couple of years ago, are there any major changes that you would look for now that maybe weren't a key priority a couple of years ago?

Jason Robins

Analyst · Needham.

I think with anything we're doing, we're looking at it the same way, which is what is the impact of any partnership we might establish on our financials over the course of the partnership and if relevant beyond. And does that check out against what we view as the expense of the partnership? So really, that's how we evaluate everything. If you look at it kind of down to some of the more specific KPIs, as noted in the past, we look at gross profit payback of three years or less for new customers. And I think that's something that always comes into play because many partnerships with media companies are mostly about customer acquisition. So that's really how we've always looked at it. Nothing's changed too much there. I will say that the environment has improved dramatically year-over-year and that some of the deals that really at that time, I think last year, we had to pass on. I think in today's environment, would be more rationally priced. So we're always keeping an eye out for opportunities. But also, as I noted earlier, we have more than half of our marketing spend and actually substantial -- excuse me, more than 2/3 of our marketing spend as variable. And we like to keep flexibility around being able to optimize in and out of things. So always very careful before doing any partnership that we have historical data from testing on those channels, and feel very good about the commitments we're making in light of the benefits that we expect to receive.

Bernie McTernan

Analyst · Needham.

Great. That's really helpful. And then as a follow-up, you spoke about the same profitability framework for 4Q '23 irrespective of California passing. Now that it doesn't seem like California is going to pass and you're not going to have those customer acquisition costs in the quarter, are those going to be redeployed into anywhere else that maybe now you have the luxury you're spending on that you didn't -- that there's a chance you wouldn't have prior?

Jason Robins

Analyst · Needham.

That's a great question. The answer is yes. So we had a California plan and a non-California plan. Obviously, anything can happen. If we all wake up on Tuesday and Wednesday, I guess, and find out it passed, and we'll give it back to the California plan, but it wasn't the same plan. It wasn't as simple as saying we tack on California to what we just guided to now. There are definitely trade-offs that would have needed to be made and that we were prepared to make if California were to launch. So great question. And I think really, what we've continuously said is that we are absolutely committed to controlling our own destiny that we have a clear path to profitability with cushion on the cash balance that we have today. And that was irrespective of whether California launched or not. And so we had two different plans, one with and one without California. Right now, we're planning on executing it without since that looks like where it's going, but we're ready to pivot on a dime if we get a pleasant surprise, although that's certainly not what I'm expecting next week.

Operator

Operator

Our next question comes from Ryan Sigdahl with Craig-Hallum.

Ryan Sigdahl

Analyst · Craig-Hallum.

Two questions for us. First one, curious that parlay is a big focus, obviously, for everybody and you guys. But what about in-game betting? How has that trended as a percent of sales the last few quarters and then expectations going forward?

Jason Robins

Analyst · Craig-Hallum.

So in-game betting is definitely also an area of focus. We've seen since we've launched continued improvement in mix of live betting. I think one of the really interesting things about the early win promo that we ran this year is that part of the design behind it was you're paying out in game and can we use that to then merchandise and drive more live betting. And we've seen really good, I think, impact from when we've had those early payouts on driving up live betting. So it definitely continues to be a focus. I know we've talked about parlay a lot, but that's just because we felt like that was where the biggest gap was competitively on the bet mix side and why we are holding below at least FanDuel. So I think that, that's really why we've talked a lot about that, but it doesn't mean internally that live betting hasn't been a big focus and it continues to be. It's a great way of keeping the customer engaged throughout the game.

Ryan Sigdahl

Analyst · Craig-Hallum.

And then just as I think about DraftKings relative to FanDuel, it seems like you guys are a bit more aggressive speaking on you mentioned early win and some of those other creative promotions and reinvestment in some temporary or short-term unlucky players, et cetera, outcomes, but a little bit less on the national advertising. How do you think about balancing new player bonuses versus existing player retention loyalty versus national and kind of brand building marketing?

Jason Robins

Analyst · Craig-Hallum.

Yes, that's a very important question. It's one of those along with the kind of return to your question, and I mentioned earlier that really important for us to continue to optimize what's the right balance of -- if you think of all of it as sort of this broad category of marketing, what's the right balance of advertising spend versus promotional spend. And I think we're still along our journey of figuring that out, but definitely gets smarter every day. And I think this year, we were able to improve how we've optimized against both such that the overall rate of promotion was lower for us this year. Our advertising spend on a per customer basis, our CAC, I should say, has improved. We mentioned 10% better than expected in Q3 this year. And we've been able to do all that while still hitting or exceeding our new customer targets. So I feel like we've made great progress there, but there's still a lot of work to be done to figure out the right balance of where those investments are made.

Operator

Operator

Our next question comes from Joe Stauff with Susquehanna.

Joseph Stauff

Analyst · Susquehanna.

First question, I just wanted maybe to follow up on kind of users. I think you said for the full year, Jason Park, that the relationship between MUPs and monetization -- or will be more monetization. But I was wondering to what degree? I mean, obviously, in the third quarter, you had 22% MUP growth and significant monetization. Just wondering if you can, say, tighten up sort of expectations in terms of that relationship in the fourth quarter. And really, how you think about it based on your 2023 guide.

Jason Robins

Analyst · Susquehanna.

Yes. So great question. I think some of it is controllable. Most of it's not. So a big reason why you saw substantially more ARPMUP than MUP growth in this quarter or in Q3, I should say, was the NBA bleed into July last year and this year, you didn't. So that obviously drove the denominator up last year, drove it down this year, but then in turn, also increased the ARPMUP. So I think some of that is sort of just sport calendar-dependent. For us, we're trying to maximize total long-term player LTV regardless of how -- of what form that comes in. So we don't really look at it as one is better than the other. It's more how do we maximize the LTV that we're generating from the players that we acquire. So that's really what guides us. And I think in the short term, we look at maximizing revenue but also making sure that we're not doing that at the expense of future revenue either. So really, we look at it more holistically. And I think those KPIs are more just a measure for us to understand underlying what's going on in the business.

Joseph Stauff

Analyst · Susquehanna.

Makes sense. And then as a follow-up, I was wondering what your expectations were for World Cup relative to your 4Q guide?

Jason Robins

Analyst · Susquehanna.

Yes. World Cup will be interesting. We haven't really talked too much about it. We're not breaking it out separately as we don't with any other sports. So it will be interesting to see what kind of engagement we get. And I think that's probably one of the examples of something that if it significantly outperforms our expectations could be a positive catalyst for the quarter. But we don't have a ton of data on World Cup. So it's really tough to say what to expect from it.

Jason Park

Analyst · Susquehanna.

And certainly, Joe, not a lot of data of World Cup in Q4.

Jason Robins

Analyst · Susquehanna.

Yes. Yes, exactly. Makes a big difference.

Joseph Stauff

Analyst · Susquehanna.

And could I just squeeze a last one in just in terms of your DFS. Is -- how did DFS, I guess, perform in the third quarter? Is it kind of still like low single-digit type grower?

Jason Robins

Analyst · Susquehanna.

Yes, that's about right. DFS continues to be a slow grower for us, but one that's very important because in addition to providing revenue that flows through at a very high margin, it also is really a huge source of new customers for us every time we enter a new state for OSB or iGaming.

Operator

Operator

Our last question comes from Jordan Bender with JMP Securities.

Jordan Bender

Analyst

On the iGaming side, can you talk about the pace of new content coming on to your platform? And then maybe any improvements you've made on that end?

Jason Robins

Analyst

Yes. The biggest thing that we just launched -- and this was a big one that was a lot of work in the making, very proud of the product team was our jackpot functionality. It's totally unique to the market. No one else -- no other operators have it. It allowed players to opt in to a separate jackpot pool, which then once it hits gets paid out, usually very high sums. So really appealing, interesting, attractive product that I think gets at a lot of what players are looking for, which is the opportunity to put a small amount of money to work and potentially get a big payday. So very excited about that. That's the most significant thing we've launched. For the year though, we've been launching tons of new content, lots of games, some of which are homegrown and unique, some of which are through third-party integrations, but always looking to build out the content and make sure that we have both the best and most popular titles out there but also unique and differentiated offerings like our rocket game or like this jackpot functionality that we just recently launched.

Operator

Operator

I'd like to turn the call back over to Jason Robins, CEO, for any closing remarks.

Jason Robins

Analyst

Thank you for all joining us today on the call. We had an excellent third quarter, really excited about performance there. And we feel we're really well positioned for a very strong finish to 2022 and really well set up for 2023 going into 2024, which we expect to be roughly breakeven, potentially our first full profitable year and then, of course, Q4 of 2023, which we expect to be our first quarter of positive adjusted EBITDA. So very excited about the future, only one year away, we think, from our first positive adjusted EBITDA quarter. I look forward to speaking with you all over the next few weeks. And hope everybody stays safe and well and enjoys a very exciting time on the sports calendar through the remainder of the year. Thank you.

Operator

Operator

Ladies and gentlemen, this does conclude today's presentation. You may now disconnect, and have a wonderful day.