John Peyton
Analyst · KeyBanc Capital Markets. Please proceed with your questions
Thanks, Brett, and good morning, everyone. Thanks for joining us. Today, we'll provide updates on Dine's Q3 results, and how we're advancing our strategic growth agenda or as we call it, our recipe for growth. Vance will then provide a detailed financial update, including an update to our full year guidance metrics. And following those comments, Tony and Jay will join us for Q&A. To start, I'll share some thoughts on what we're seeing with respect to guest behavior and the consumer mindset. During the quarter, we noticed that guests are limiting their discretionary spending and have become more selective with where they choose to spend their money. Despite this, we believe that eating out continues to be an occasion our guest value across our brands. We're seeing our guests maintain spend in family and casual dining brands while tightening their wallets on quick service brands. We're also seeing guest traffic on weekends and key holidays outperform the competition, further indicating that guests prioritize a full-service experience even if it means they'll have to skip out on their next quick service dining occasion. At the same time, we believe the decreased personal budgets are leading guests to ask, where should we go to eat less and should we just cook at home more. This means we're not only competing with other restaurant brands, but also with home-cooked meals. In general, we see guests prioritizing dining in and enjoying a full restaurant experience, which aligns with Dine's core strengths of providing abundant value and exceptional experiences, quality is deeply ingrained in the DNA of each of our brands. This is particularly important during the upcoming holiday season, when restaurant visits increase. So now turning to our results. Our third quarter results highlight the resilience of Dine's franchise model. Despite lapping strong comps and an increasingly competitive landscape, we posted solid EBITDA results. First, Q3 revenue of approximately $203 million versus $230 million in the prior year, the difference is largely a result of the refranchising of 69 company-owned restaurants in October of last year to a franchisee. While company-owned revenues are now zero, because of the refranchising, we benefit from the consistency of royalty income combined with reduced operations-related expenses. Second, adjusted EBITDA of $60.6 million compared to $63.6 million in Q3 of 2022. Thee difference, again, is due to the refranchising of the company-owned restaurants. IHOP posted its 10th consecutive quarter of comp sales growth, up 2% year-over-year and outperformed the family dining segment on sales for eight out of the 13 weeks of the quarter. Average Q3 weekly sales for IHOP were $37,800 exceeding pre-pandemic highs. And Applebee's same-store sales declined 2.4%. However, average Q3 weekly sales for Applebee's were over $52,000, which also surpassed pre-pandemic highs. Throughout the quarter, we continue to focus on initiatives to drive growth and efficiency. First, we leverage investments in technology, marketing and training to improve both guest experiences and loyalty programs. Second, we introduced menu innovations and supported marketing initiatives to further engage our guests and better understand what they're looking for in our brands. This has been a huge area of focus with activity across both IHOP and Applebee's, as we advance culinary innovation and the opportunities to lean into abundant value. And third, we remain highly focused on new development initiatives. And we're driving ahead with plans in this area to support unit growth overtime. These three areas make up our recipe for growth. Now, let's review the quarter highlights for each brand, starting with Applebee's. As I mentioned at the start of the call, Applebee's comp sales were down 2.4%. However, Applebee's continued to maintain sales volumes by executing promotional tactics such as All-You-Can-Eat Wings, to increased demand throughout the quarter, while still looking to advance its plans to drive traffic over the long-term. Applebee's guests want compelling value and a great dining experience at an affordable price. Our strategy leverages fan favorite menu items, new culinary options and promotional offerings that appeal to both new and existing guests. Although there's been a decline in guest traffic, our check levels have shown an increase, compared to 2022. In Q3, Applebee's offered several promotions to drive profitable traffic. For example, during our seven-week, All-You-Can-Eat Wings program, we sold £7.1 million of bonus wings, that's about 114 million individual wings. The campaign performed better than our internal expectations, driving incremental sales, tickets and franchisee margin dollars and introducing new guests, particularly Gen Z to our brand. In October, we brought back the iconic Dollarita, for the first time since 2020. And while we'll wait to speak to the full results of this month-long promotion on our Q4 earnings call, we're pleased with the preliminary results. On the technology side, Applebee's is far along in its effort to redesign and re-launch its website and app, details of which will be revealed in the coming weeks. Two months ago, we launched Applebee's guest experience program, using Qualtrics Experience Management Platform to gather valuable feedback from our guests. We're pleased guest participation surpassed industry benchmarks and our own expectations, and this positive engagement highlights our guests' strong connection with the brand and provides us with valuable insights to meet and exceed their expectations. During the last five months, Applebee's culinary team has tested more than 200 new menu concepts ranging from different cuisines to innovation of current menu items. We also have new beverage concepts rolling out in 2024, which are also generating positive anticipation throughout the franchise system. During the quarter, Tony strengthened his leadership team by hiring two industry veterans, a new Vice President of Culinary who brings a contemporary and innovative mindset to our menu, and a new leader of development focused on conversions, developing our new prototype and our remodel program. Menu innovation and development are key focus areas for the brand, and we look forward to providing progress on these initiatives soon. Now on to IHOP. The quarter's comp sales growth was fueled by the introduction of the brand's new menu combined with compelling offers. The data we're gathering from our loyalty program enables us to methodically plan promotions and menu offers that are most likely to appeal to our guests. As a result, we continue to see the brand gaining traction amongst the younger demographic. During the quarter, we focused on breakfast equities that span dayparts, balancing both suite and savory options to meet all cravings. First, in early July, we introduced Pancake Tacos, which came in sweet and savory flavors for a limited time with three Pancake Tacos for $6. We sold nearly two million Pancake Tacos in just four weeks, and they were hit in the restaurants and on social media. Overall, the campaign had over one billion media impressions. At the end of August, we introduced biscuits with flavors like fresh strawberries and cream and bacon egg and cheese. Our biscuits premiered with a special introductory offer of breakfast biscuits with a side for $7 before becoming part of our core menu in September. During the quarter, we also expanded our waffle category, our original chicken and waffles is one of our top-selling menu items for dine-in and to-go. And after receiving guest feedback asking for more variety, we expanded to add new flavors, including our new Nashville Hot Chicken & Waffles. And finally, as we discussed on our Q2 call, we launched one of our most comprehensive menu updates in Q2 and the new and expanded categories of Benedict and Crepes are performing well. HOP has always been known for its family-oriented menu and guest experience. So to celebrate the brand's 65th anniversary, IHOP brought back its kids eat free promotion during the month of August, and it's all-you-can-eat pancakes for $5, both helping IHOP outperform the Black Box family dining index in comp sales, check and traffic during the promotion. The brand continues to build its consumer packaged goods program. In partnership with Kraft Heinz, we're selling our 100% Arabica coffee in approximately 25,000 retail stores. Additionally, in July, we introduced a new IHOP Iced Late with Cold Foam at Walmart with planned expansion to other retailers in Q1. Shifting to technology. We're on track for the new point-of-sale system to be completed by early 2024, and the tablet rollout is progressing accordingly. Our loyalty program, International Bank of Pancakes is steadily growing now with seven million members. More information will be provided next quarter. Quickly touching on Fuzzy’s. We added Fuzzy’s to our existing portfolio because it's a young, compelling brand with the potential for substantial growth over the next decade by capitalizing on the scale and resources of Dine. In September, I attended the Fuzzy's Annual Franchisee Conference called Family Reunion. I was blown away by the terrific energy from the franchisees who all seemed energized by the brand and its plan for new menu offerings, future restaurant designs and marketing innovation. One of the biggest moments from the franchisee conference was the unveiling of Fuzzy's new Baha strategy, a comprehensive plan and state of mind that takes the brand back to its roots, embracing the Baha lifestyle and cuisine, it includes new restaurant design elements, a menu refresh and enhancements to the overall guest experience. Testing will begin in Q4 with a full national rollout planned in Q1 of 2024. On the international side of the business, we opened 16 units so far this year. Our main focus remains on opportunities in our core international markets of Puerto Rico and the Caribbean, Latin America, Middle East and Canada. International division delivered strong comp sales growth and is the incubator for our dual-branded IHOP, Applebee's restaurants, of which there are now six open in the Middle East and Canada. Before I turn it over to Vance, I want to emphasize that our brand teams and franchisees are expertly navigating a still challenging economic environment through smart, compelling marketing, engaging promotions and best-in-class service. Their commitment to upholding the highest standards is central to our recipe for growth, and it will continue to steer us forward. And with that, I'll turn it over to Vance.