Jay Johns
Analyst · Barclays
Thanks, John. I'm sure you're proud of everything that you and your franchisees have accomplished this quarter. I'm equally pleased with IHOP's achievements. Good morning, everyone. As we rolled over the start of our recovery last year, IHOP delivered an impressive first quarter based on several metrics. Comp sales increased by 18.1%, driven by positive comps across all dayparts, particularly late night and breakfast. Despite the Omicron wave, January comp sales were up 24.9% versus 2021, February up 28% and March up 7.5%, despite rolling over the strongest month in the quarter of last year. Average weekly sales for the first quarter were approximately $36,000, an increase of 19% compared to the same period of 2021. Notably, average weekly sales volumes reached a weekly high for the quarter of approximately 41,000 in March 2022, exceeding every week in March 2021, which included the third round of stimulus payments from the IRS. On the off-premise front, our to-go business remains strong, accounting for 24.6% of sales comprised of 15.3% delivery sales and 9.3% in takeout sales. Importantly, off-premise average weekly sales volumes were approximately $8,900, still more than double pre-pandemic levels and highly incremental as our dine-in business continues to gradually improve. Dine-in accounted for 75.4% of sales for the first quarter. While we're enthusiastic about our results this quarter, we're doing more to build on our success. We've improved our marketing strategy and capabilities after completing the most comprehensive research the brand has ever done to discover what it is that people love about IHOP. Ultimately, our brand is a destination for joy. We're taking a 3-pronged approach to our marketing strategy by: first, positioning our brand in a relevant way by focusing on the quality of our made-to-order food and the joyful atmosphere that IHOP provides; second, we're taking an omnichannel approach to meet our guests in the channels they frequent and trust. Our plan is designed to engage our guests, both new and old through online, mobile, social media, traditional TV and more; and lastly, enhancing our one-to-one relationships with our guests with the recent launch of our unique loyalty program. To help us tie this all together, we announced a selection of our new ad agency of record, Pereira O'Dell, which we partnered with on our new campaign and tagline, "let's put a smile on your plate." The inspiration for the campaign was based on the happiness guests feel when enjoying our great IHOP food. We believe this campaign will be a differentiator because it encapsulates the strategic new phase for the brand, which includes launching not only a new campaign, but also our new ihop.com website and mobile app and, of course, our new loyalty program, the International Bank of Pancakes. As I discussed with you at our Investor Day, this is a true earn-and-burn program, designed to enhance our direct relationship with our guests and ultimately drive additional visits to IHOP. The program is a one-of-a-kind and first in our category. To briefly recap, it allows our guests to collect what we're calling pan coins, which is our pancake currency. 3 PanCoins will get you 1 short stack at IHOP, for example. PanCoins can be redeemed from menu items and other nonfood items in the future. We began marketing the program in mid-April through social media, in-restaurant signage, national TV and digital. Switching gears to an update on operations. Labor supply continues to be impacted by factors primarily outside of our control. At the end of the first quarter, IHOP was approximately 90% staffed nationally based on input received from our franchisees. I'd like to highlight that there is a degree of variability, though with some areas doing better than others. Regarding SOP hours, the percentage of our domestic restaurants that are open for standard operating hours or greater improved approximately 91% from approximately 86% last quarter. We continue to expect potential upside to sales as additional progress is made. On our to-go business, we made operational improvements to our off-premise platform. We recently completed the implementation of Flybuy which enhances our curbside pickup and delivery platforms and reduces guest friction. Flybuy provides our guests with the ability to alert us through the IHOP app that they've arrived in the parking lot for their to-go orders. Turning to development. Our franchisees opened 10 new restaurants globally in the first quarter, of which 8 were domestic openings. I'm optimistic about our development outlook due to the multiple formats we can offer franchisees and the overall health of the brand. In addition to our brick-and-mortar footprint, we also expanded our presence through virtual brands. We recently announced the test of our first virtual brands through our partnership with NextBite, Super Mega Dilla and Thrilled Cheese. As of today, our virtual brands are available through 280 restaurants, up from 80 at the end of Q1. We're still on track for about 1,000 restaurants activated virtual brands over the next several months. To wrap up, we've accomplished a great deal in early 2022. As we continue to transition to the next phase of the brand, I'm very enthusiastic about our road ahead. I'll now turn the call back over to John Peyton for his closing comments. John?