Darren Rebelez
Analyst · C.L. King
All right. Thank you, John and good morning everyone. IHOP's third quarter comp sales declined by 3.2%, partially reflecting the continuation of soft industry conditions, specifically one of the steepest quarterly declines in family dining comp traffic over the last two years. IHOP's results were primarily driven by that decline in comp traffic as well as underperformance in the dinner day part; due to cycling of successful kid eat free promotion in 2016. Despite the declines in both categories sales and traffic this year, development by IHOP franchisees continues at a very solid pace. Franchisees opened a total of 50 restaurants globally gross in the first nine months of 2017. This represents a 108% increase over the same period last year. I'll provide more details on our development results later. Our top priority at IHOP is to rebuild sales and traffic momentum by executing against a broad four-pronged strategy, which includes significantly enhancing the guest experience, running great restaurants, building and driving traffic, and being where the guest is. I'll briefly discuss each of these, starting with game-changing enhancements that guest experience. We know that the atmosphere in our restaurant is an integral part of the dining experience. We've added a dedicated consumer insights team to conduct in-depth analysis to better understand who our guests are, what matters to them, why they care about the brand? And what role our great food plays in their lives. Through this work, we know that value is top of mind for everyone and guests expect a great experience based on the strong brand equity we build with consumers, across a very broad age demographics. Make no mistake, we are more attuned with our guests than ever before, and our focus is to drive higher frequency among our existing IHOP guests. Providing a warm and welcoming environment is just is relevant to our guests as the service itself. To that end, the IHOP Rise 'N Shine remodel program is elevating dining experience, and we believe has helped to further differentiate us from our competitors. I'm pleased to report that our franchisees remodeled 92 restaurants in the third quarter, bringing the total of the 230 restaurants this year. We are on track to complete 300 remodel restaurants for the second consecutive year. To meet the needs of today's technology savvy consumer on the go, we will also better leverage consumer facing technology to increase the brand accessibility. These initiatives include enhancing IHOPs website and launching a mobile up, both of which we expect to roll out this quarter. Lastly, we're making progress on our growing our off-premise business, which includes online ordering and delivery. I'm pleased to announce that our online ordering platform has almost fully deployed and will support the revamp IHOP and Go program that we've launched earlier this year. These combined initiatives have yielded positive results generating overall To Go comp sales growth of 8.3% in the third quarter, was solid growth in both traffic and check. This compares to To Go comp sales growth of 7.1% in the same quarter last year. Regarding delivery, we'll start limited tests this quarter with Amazon and/or Dash [ph]. Once we confirmed that the online ordering integration with these initial vendors has met our operating standards, we'll be able to quickly expand to other restaurants offering the platform that are within the respective coverage areas. Additionally, we plan to start testing with Grubhub in the first quarter of next year. Today, IHOP's To Go sales account for slightly more than 5% of our sales mix, which is approximately 50 basis points higher compared to the third quarter of last year. While the platform is still in the early stages, we're optimistic about the potential that this incremental revenue channel represents. Let's shift gears in the running rate restaurants. Our sharp focus on all aspects of restaurant operations has helped IHOP to be the leader in family dining for 10 consecutive years according to rankings by -- issued by Nation's Restaurant News in July. We're building on new success by addressing hospitality and operational basics. Our efforts resulted in IHOP reaching a new high end overall guest satisfaction score in the third quarter. I'd like to thank our franchisees and team members for their hard work in achieving this. To continually improve, we're focusing on hospitality training programs to provide our guests with an even better experience. We're also collaborating with franchisees and operational improvements, by using tools to help with sales forecasting, food cost, and labor scheduling. We also plan to increase the frequency of our operations meetings in 2018, as well as our high touch people-centered training events, to provide franchisees with the tools they need to train their teams and foster better implementation. Additionally, we'll continue to have a major focus on our off-premise business and best practices and effective execution to further unlock operational efficiency. Lastly, we've realigned our training organization to reporting field operations, which will better enable that team to support the needs of franchisees at a local level. Taking collectively, we believe that these initiatives will drive our business, improve results over time. Turning to driving traffic, attracting new guests into our restaurants and enticing repeat visits from existing ones are imperative to rebuilding IHOP's momentum. To break through the clutter, we're going to focus on continued culinary innovation, a sharper value proposition, and more effective advertising to drive traffic. Regarding culinary, we introduced our all-new French toasted donuts, with a bold new marketing campaign during the quarter. While this product garnered positive guest sentiment and purchase intent, we believe the lack of a compelling price point caused it to underperform versus our expectations. This promotion was followed by the introduction of our new Latte Lover's Pancakes, which are inspired by delicious flavors found in the most popular coffee beverages. Starting with just $4.99, this offers the guest a compelling value, combined with our core equities, available across each day part and takes creativity to the next level. Early indications are that this combination of value and core equities is resonating with the guests. To better communicate IHOP's value proposition and what we stand for as a brand, we recently selected Droga5 as our ad agency of record. Droga5 will assist us in both creating effective messaging and generating new breakthrough creative that resonate with consumers and help drive traffic into our restaurants. This firm is widely regarded as one of the leading agencies in the country, has been named Agency of the Year multiple times by Advertising Age, Adweek, and [Indiscernible] Advertising Festival, in some cases, since their inception. We're confident that this change will allow the IHOP brand to stand out and break through the clutter. Regarding the final element of our strategy, being where the guest is. Approximately 46% of adults and 61% of millennial survey said the most important factors when choosing a restaurant are availability, convenience and friendliness. For these reasons, offering more ways to access IHOP and providing convenient carryout service in our restaurants are more important than ever. An important aspect of our plan comes as both traditional and non-traditional development by franchisees, which continued at a healthy pace in the third quarter. Our franchisees opened 12 domestic restaurants, four of which were non-traditional. This includes the recent opening of an IHOP Express at the Dallas-Fort Worth International Airport, which is our first location after the TSA screening area. This newest restaurant is in response for longtime demand from guests to create IHOP food on the go. Passengers traveling through the airport will be able to enjoy their freshly prepared favorites, like our world-famous buttermilk pancakes, 24 hours a day, but will also have the options of several hot grab and go items ideal for those in a hurry. This opening is part of our growth strategy, which includes expanding the brand's overall traditional footprint, introducing smaller prototype restaurants, and expanding into locations like airports, universities, casinos, and travel centers. We've had success with this strategy and developed a total of 25 non-traditional IHOP restaurants in the U.S. to-date. I'd also like to clear up some confusion about IHOP's development. First, I'd like to reiterate our previous guidance of between 80 and 95 new restaurants globally, the majority of which are domestic openings. We also expect to close between 25 and 30 restaurants globally. This level of closures is completed consistent with our historical annual run rate and simply reflects lease explorations and market optimization moves. Our net development is on pace to reach the highest level since 2009. There continues to be very strong interest in the IHOP brand globally and our franchisees are growing. This Saturday is Veteran's Day and each year, IHOP participates in celebrating our veterans and their service to our country. We honor those who have served by offering both retired and active-duty service members a free short stack of our Red, White & Blue pancakes. Last year, we provided approximately 405,000 free pancakes throughout the domestic system. We expect this year's celebration on November 11th to be a great success as well as a fulfilling way to thank our veterans. In addition, we're announcing our partnership with the Children of Fallen Patriots Foundation. Its mission is to provide college scholarships to children who've lost a military parent in the line of duty. The IHOP system will donate $1 for every Red, White & Blue pancakes combo sold in the month of November to this worthy cause. To wrap-up, we're doing the necessary heavy lifting to rebuild IHOP sales and traffic momentum. I'm very confident in the steps that we're taking to drive the business forward, as we approach our 60th year of providing guests with an inviting and warm atmosphere to enjoy their favorite IHOP meals. We recently wrapped up our Global Franchisee Conference, where we shared our plans for the future. Franchisees are excited about what's to come and align around our direction moving forward. With that, I'll turn the call back to Steve for his closing comments. Steve?