Julia Stewart
Analyst · Stephens Inc
Thanks, Ken, and good morning, everyone. Welcome to our third quarter 2012 earnings call. We will provide supplemental details on this morning's press release, and then open the call up for Q&A. Before I begin, I'd like to highlight that we completed our transition to a 99% franchised company earlier this month. I am extremely proud of this unique achievement in the casual dining segment, and I'd like to thank everyone who played a part in helping us reach this very significant strategic milestone. I'm excited about our next chapter as a fully franchised restaurant company.
Consistent with our practice of providing updated financial guidance after deal closures, we issued a separate press release today with updated guidance for 2012. With closures of the final 3 Applebee's refranchising transactions, we've reached the goals that were set when Applebee's was acquired in November 2007.
So let me remind you what we talked about. We said at that time we would refranchise the company-operated restaurants and transition to a 99% franchised system. We have substantially lowered G&A by at least $50 million. We'd pay down debt and reduce our total debt by over $960 million since the acquisition. We'd reengineer the menu for profitability. We'd restore same-store sales restaurant momentum. We'd improve performance at the company-operated restaurants. We'd complete a sale-leaseback agreement for the 181 company-owned properties. We'd improve operational execution. We'd capitalize on the opportunity to reduce commodity cost and form a purchasing co-op. We'd implement a shared services model to deliver services more effectively and efficiently and make Applebee's #1 in the casual dining segment. And, ladies and gentlemen, we achieved all of those objectives.
In addition, we've been at the forefront on creating popular value platforms such as the industry-first 2 for $20 and Under 550 Calories and Fabulous, which are often copied by the competition.
Now we're acutely focused on the overall health of the business and improving franchisee profitability being our top priority. The hard work of our purchasing co-op has helped to mitigate the impact of commodity inflation. And since the co-op's inception in 2009, it has maximized the combined purchasing power of both brands to realize a significant net positive financial impact. We are continually working in partnership to uncover additional opportunities to lower costs and create value for our franchisees. We recently introduced our centers of excellence, which function similarly to DineEquity's shared services model. These centers pool our talent from across the organization in the areas of development, consumer insights, training and operation services to help us realize synergies, share best practices and be much more nimble.
I'd like to review now the third quarter, and then Tom will provide an overview of the financial performance. Our financial results for the quarter reflect a committed focus to manage costs, generate strong and stable free cash flow, and further reduce debt.
So let's begin with IHOP. We're doing the heavy lifting necessary to restore IHOP's performance over time. The management team and I, along with all of our franchisees, are 100% focused and dedicated to this goal. We have a 4-point plan in place, which I'll discuss in a minute.
Now as you may recall, I told you last quarter that I would assume day-to-day leadership of the brand and provide strategic direction. Since stepping back into the IHOP leadership role, the team and I are excited to reignite success at this iconic brand. We are paying attention to every part of this business. As the head of IHOP, I will ensure everyone's attention and I'm ardent when I say we'll do whatever it takes to regain the momentum. To that end, we are not searching for a new president at this time. I will personally lead the brand until I feel we've made sufficient progress before bringing someone in to take IHOP to the next level.
In September, we held our annual IHOP franchise conference, which focused a plan for improvement. This was another great opportunity for me to hear directly from franchisees. We received incredible buy-in, and we have strong alignment with our franchisees. Our goal is to attain consistent and profitable sales and traffic growth, and we will not rest until this is achieved through a combined franchisor-franchisee focus and shared accountability. And while this is still work in progress, I can tell you that the team and I are committed to leveraging the heritage of this great brand to drive the business forward. We must balance new and innovative thinking while staying focused on the basics of strong brand leadership. We are aggressively making the changes needed to return IHOP's performance to where it should be.
I'd now like to provide you with a little more detail on the 4 pillars of our plan for improvement. Pillar #1, revitalizing our menu. It's about the food, plain and simple. The strategy and principles that we've successfully applied at Applebee's following the acquisition are being implemented at IHOP. We did it before, and we'll do it again.
We are laser focused on keeping the menu fresh. IHOP's menu is being redesigned and streamlined for better navigation and to capture the essence of the brand. A new menu is scheduled to launch next year, which will have less items overall. We are alpha testing new, innovative and crave-able breakfast items to remain competitive, create excitement and meet the needs of our guests. Most importantly, we're building a robust pipeline of fresh and innovative offerings that are scheduled for inclusion throughout 2013. I am certain our guests will love them.
Another key component of our menu revitalization is delivering value. Providing a compelling value proposition remains a core tenet in our strategy to improve sales. We plan to provide our guests with the best unique offerings that align with our mission of being the first choice for breakfast. In addition, we are working on reengineering our menu for value and continually looking at ways to optimize our portioning and plating for the benefit of guests and franchisees alike. As always, we are committed to ensuring the profitability and success of our franchisees.
Pillar #2, achieving operations excellence. IHOP's team members have laid the foundation to ensure we continue to deliver service excellence to each and every guest that walks through the doors of an IHOP. In July, we finished testing our new protocol for conducting restaurant inspections. We now have delivered action plans to all restaurant operators based on the inspection program. Our franchisees have embraced this tool to help them ensure all of our restaurants exceed our guests' expectation. IHOP's field personnel have completed the second round of operation evaluations for the entire system, and the final round for 2012 will be completed before year end. We are driving the operation excellence process through inspections and additional training when our standards are not met. We are collaborating with our franchisees to simplify current processes, to improve speed of service and to allow team members the time to deliver the warm and friendly service IHOP is known for.
Pillar #3, maximizing media. To make sure we are breaking through today's competitive media landscape and maximizing our spend through an improved buying process, we are focusing our media planning principles on the following: media weights in key decision time periods; a strong on-air presence to maintain share of voice; and diversifying our media mix to reach our guests. Additionally, we are improving our modeling tools to measure media effectiveness.
And lastly, pillar #4, ensuring advertising effectiveness. Our goal is to attract new guests to our restaurants and to encourage our existing guests to come more often through focused and compelling communication. Our new Branson [ph] campaign and testimonials across our promotional windows, like signature pancakes, have scored very well in the areas of motivation to visit and top of mind. These ads were to both convey our brand heritage and remind consumers of the great food they can get at IHOP. We will continue to provide effective advertising that resonates with our guests.
Our track record of success with the Applebee's turnaround gives me great confidence that we can and will successfully execute on our strategy to restore performance at IHOP through bold and decisive thinking, just as we did when Applebee's was acquired. I have no doubt that IHOP's accomplished management team and our franchisees are primed for success.
Now let's turn to IHOP's third quarter results. On same restaurant sales, IHOP's third quarter domestic system-wide same restaurant sales declined 2% due to a decrease in traffic, which was partially offset by a slightly higher average guest check.
Regarding expansion and development, on August 4, we started offering our famous pancakes halfway around the world with the opening of the first IHOP in the Middle East, specifically in Dubai. The opening marked the first under a development agreement between IHOP and our franchisee in the Middle East, the Alshaya group, for 40 new IHOP restaurants over the next several years. I'm excited to say that the restaurant is doing very well and is -- in the first 2 months is one of the most successful openings in all of our history. This is a great accomplishment for IHOP and the Alshaya group. Furthermore, it reflects the affinity for the brand outside of the U.S. We look forward to replicating the success of this initial restaurant with subsequent openings.
IHOP's franchisees opened 12 restaurants in the third quarter, of which 10 were domestic. This is a continued sign of confidence in the future of this great brand.
Now let's discuss the third quarter for Applebee's. Applebee's achieved positive comp sales growth and experienced improvement across all dayparts in the quarter. Notably, we've made progress in the lunch daypart as we continued to test menu items and focused our media strategy to make Applebee's the lunch destination of choice. On Applebee's same-restaurant sales, Applebee's domestic system-wide same-restaurant sales increased 2% in the third quarter, which was the eighth positive quarter of the last 9. The increase was primarily driven by a higher system-wide guest check.
We are continually looking for ways to drive sales by focusing on new menu offerings, operation excellence and exciting promotional campaigns. On promotions and late night, our late night daypart performed solidly, supported by an even contribution to sales from the other dayparts. We are executing on our strategy to drive sales across all dayparts. The strategy to promote late night with an assortment of events and sports programming has yielded favorable results. The bar mix held steady at 14% in the third quarter. As you may recall, the bar mix at the time of the acquisition was 12%.
In the lunch daypart, we are focused on improving sales with a wide selection of items on our Pick 'N Pair menu, which has performed well. Additionally, we have utilized digital media to urge consumers to reclaim their lunch break at work. Providing guests with value and variety are core components of our revitalization strategy. To this end, we refreshed our menu in July with the launch of the Fresh Flavors of Summer, which featured an enticing array of new menu items with a value-oriented price point starting at $9.99. This was our second best promotion year-to-date behind our Under 550 Calories campaign.
On innovation, our strategy is all encompassing and extends beyond just the menu. During the third quarter, we launched Applebee's new campaign, See You Tomorrow, which reflects broader changes for the brand such as the relevancy of the restaurants. We are currently working to simplify the menu by reducing the number of items that receive low satisfaction scores, are too complex to make and don't have a strategic role on the menu. We're doing all of this with one goal in mind: to improve the guest experience by consistently delivering great tasting food, prepared as ordered, every time.
On the remodel program, our Applebee's franchisees remain enthusiastic about the remodel program, with franchisees completing 97 remodels in the third quarter for a total of 272 this year. We continue to expect that more than 50% of the domestic system will have the updated look by the end of 2012. Regarding development, Applebee's franchisees opened 5 new restaurants, of which 4 were domestic.
In summary, we are continuing to execute on our plan to restore sales growth at IHOP. We are simplifying and reengineering the menu for value, ensuring advertising effectiveness, improving our media program and achieving operational excellence. We are confident in our long-term strategy to restore momentum at IHOP as we address the key areas vital to success. Our objective is to see incremental improvement throughout the year. And at Applebee's, we are seeing results from the groundwork that has been laid. The revitalization plan is working, and we'll continue to do more.
With that, I'd like to turn the call over to Tom Emrey, our CFO, for a discussion of our third quarter results. Tom?