Arthur Zeile
Analyst · B. Riley. Please go ahead
Thank you, Todd. Good afternoon everyone and welcome to our Fiscal 2020 Fourth Quarter and Year-End Earnings Conference Call. Thank you for joining us today. I hope that everyone is staying safe and healthy. I'd like to start my comments by providing some detail around how we finished the year and some of the accomplishments we achieved during 2020. After that, I'll provide an update on what we're seeing now and how our efforts this past fiscal year have more effectively positioned us to grow our business going forward. Starting with the fourth quarter, I'm pleased to report that we finished the year with strong bookings for Dice in December and solid performance with continued momentum in January. December and January are our two largest renewal months for Dice and combined they represent almost 30% of our total bookings for Dice in any given year. We also saw our Dice revenue renewal rate increased significantly from 66% last quarter to 75% this quarter with that rate increasing further still towards the end of the quarter. This gives us increased confidence in the rebound for our business as we enter the New Year. Surveys during the fourth quarter from two independent industry research firms, the Staffing Industry Analysts, SIA, and the TechServe Alliance reflect the continuing recovery trend throughout the staffing sector and confidence that tech hiring will continue to rebound in 2021. Also, comp tier using Bureau of Labor Statistics data reported that the tech industry showed job growth of 391,000 positions in December even as the U.S. as a whole lost 140,000 jobs. Several commentators are calling 2021, the year of the great re-hiring. It's clear that the worldwide effort to digitize the new businesses online will require technologists and there is no doubt these efforts will result in a worldwide surge in digital jobs over the next several years. According to a Microsoft survey released last summer, worldwide digital jobs are expected to grow from $41 million in 2020 to $190 million in 2025. Companies in the staffing and recruiting firms that service these companies will need tools such as ours to find qualified candidates to fill these new tech jobs. As we continue to execute on our plan to create the best tech-focused career marketplaces using our technology skills data model, we stand well-positioned to capitalize on this explosion in the hiring of technologists over the next several years. Now, let me quickly recap some of our accomplishments this past fiscal year. During 2020, we continued our fast pace of innovation. We launched several marquee product releases across Dice, ClearanceJobs, and eFC bringing best-in-class marketplace features to all three brands. Our continued innovation is driving our product leadership in the space and has resulted in solid increases in technologist engagement, including 11% growth year-over-year in visible candidate profiles and 47% growth year-over-year in candidate applications on the Dice platform. We also implemented new sales processes, methodologies, and forecasting driving improvements to better address market opportunities in our clients' needs. We increased our focus on client success through new leadership and technology in the second and third quarters, which has resulted in higher renewal rates with our existing customers in the fourth quarter. Last but not least, we were able to reset our entire financial budget within weeks of the start of the pandemic, so we could maintain our EBITDA goals throughout 2020. Team members globally united to implement expense management policies to ensure achievement of our cost savings goals while at the same time not losing sight of executing on our long-term growth plan. As we enter the New Year, we believe we have emerged from 2020 a better company. We have invested smartly in our products in sales resources to allow us to capitalize on the multiple growth opportunities in front of us. And as I will discuss later, we are planning to accelerate our investment in sales and marketing in 2021 to drive long-term revenue growth. Now, let me touch briefly on our sales performance during the fourth quarter. Bookings were slow at the beginning of the fourth quarter but as I mentioned earlier, they improved dramatically at the end and this strong performance was followed by continued positive momentum in January. We saw a significant rebound in our renewal rates in 2 of our 3 new business teams reached or exceeded the pre-pandemic level of bookings production for the quarter. One of those teams was our Dice, SRC are staffing, recruiting, and consulting new business team. As I mentioned before, the need for technologists is expected to grow significantly in the new post-pandemic economy and the rebound of Dice's SRC business in the fourth quarter is a positive indicator of that trend. We believe Dice is a necessity for staffing and recruiting firms focused on serving the tech industry. SRC market opportunity for Dice remained significant. While Dice has over 4,000 SRC customers today, there are over 18,000 staffing and recruiting firms in the U.S. alone leaving us significant room for growth. As such, we shifted sales reps to Dice's SRC new business team in the fourth quarter to capitalize on this opportunity, and while these new reps are still ramping up, we are excited about their contribution in the quarters to come as we look to further penetrate the large SRC market. On the Dice commercial accounts front, our team continues to experience longer sales cycles as many large enterprises went into a cost-cutting mode during the last three quarters of 2020 and are still solidifying their hiring plans for 2021. With that said, the Dice commercial team's pipeline of deal activity has continued to grow in both the fourth quarter of 2019, in the first 10 weeks of the first quarter of 2020. The commercial accounts new business team exceeded their bookings plan and we believe they will once again be a growth driver as the economy further. Commercial accounts still represent our largest opportunity for growth as there are tens of thousands of companies in the United States that fit our ideal prospect profile. Based on our Burning Glass feed, there are about 2000 companies that have more than 20 open tech job postings right now. Companies like Amazon, Anthem Blue Cross, Ernst & Young, Pfizer, and General Dynamics all have over a thousand active tech jobs posted today. We are focusing our commercial accounts team on these companies that are growing in the current economy. The first job is the other to outperform their bookings quoted during the quarter and we also added sales resources to this team during the fourth quarter. ClearanceJobs has been relatively unaffected by the pandemic, as evidenced by its full-year revenue growth of 17% year-over-year. We continue to work hard on expanding CJ's addressable market by moving beyond our government contract customers and making direct sales to U.S. government agencies. CJ signed several initial deals with government customers in 2020 and we expect them to add more in 2021. The market opportunity for CJ with government agencies is largely untapped and we see it as a significant growth opportunity as we move forward. Lastly, our eFinancialCareers brand continues to be challenged. It is still being affected by the protests and security laws imposed by China in Hong Kong, which had been its fastest-growing market. Also, there is continued uncertainty in the UK, eFC is the largest market because the Brexit agreement that was recently signed did not address the future of the financial services industry. There is no question that this uncertainty has weighed down eFC's performance to date and will continue to do so for the foreseeable future. As such, during the quarter, we took action to reduce the size of our eFC organization and start the process of spinning out this business to the eFC management team, which is expected to officially take place around mid-year. We believe this strategy will allow us to show positive revenue growth we expect to see with our remaining Dice and CJ brands, as well as allow eFC to be a nimbler, more entrepreneurial competitor in its markets. Looking forward, due to the success we are seeing in both Dice and CJ staffing and recruiting new business teams, we are planning to begin hiring even more new sales reps for these two teams this quarter. With our industry leading product offerings, we believe the time is right to add more sales resources to these teams as we look to capitalize on the expected growth in technology jobs over the next several years. We are also planning to focus more of our marketing spend in 2021 on generating more marketing qualified leads to fuel our new business team's growth. During the fourth quarter, we started by shifting the mix of our marketing spend from candidate generation to focus more on creating marketing qualified leads and we were able to successfully scale our MQL production across all of our new business teams during the quarter. Now that we have built industry-leading marketplaces for tech professionals, we also plan on launching targeted brand awareness campaigns in 2021. In 2019 and in 2020, we built a better product. 2021 will be the year we capitalize on our product innovation through increased sales and marketing efforts. Before I turn the call over to Kevin, I would like to highlight the continued high pace of product innovation from our product development teams during the fourth quarter. Significantly, only four months after the release of Dice [indiscernible], approximately half of our 30,000 active recruiters on the platform have created their own profile. This is a great validation of the value of our marketplace concept. Additionally, during the fourth quarter, we took another major step in the evolution of the Dice Marketplace introducing Dice Instant Messaging, a comprehensive and flexible platform through which recruiters and candidates can rapidly and confidently communicate in real-time. Instant messaging plays for connection tools to help recruiters drive continual engagement with candidates for current and future roles and for candidates to have direct and private conversations with recruiters. Launched in late November 2020, over 30,000 messages have already been sent through the Dice Instant Messaging platform and this number continues to grow exponentially. As always, ClearanceJobs also had important new releases in the quarter with the launch of self-serve BrandAmp which allows employers to customize the branding of their jobs in real-time. CJ also released candidate search, cast messages upgrades where employers can search and find prospects for broadcast messages by adding tags. Tags are critically important to recruiter workflows and are the brains behind CJ's suite of talent pipelining and messaging tools. ClearanceJobs continues to be our tested for innovation. As I conclude my remarks, I want to reiterate that we have created industry leading online marketplaces for matching companies with the highest quality tech professionals and with these marketplaces, we believe we can capitalize on the millions of new technologist jobs expected over the next 5 years. We are confident in our business plan and the continued progress we are making towards achieving our goal of driving revenue growth and we look forward to sharing our progress throughout the rest of 2021. With that, let me turn the call over to Kevin, who will take you through our financials, and then we'll take any questions you may have. Kevin?