Donald Nikolaus
Analyst · KBW
Thank you, Jeff, and good morning, everyone. Before I give my commentary on the results for the first quarter, I would like to just give some general commentary with regard to the Shepard tender offer. I would want to refer all of you to the 14D-9 that would have been filed by Donegal Group, along with the press release and Letter to Shareholders, all of which can be found either on the SEC website or on the Investor portion of our Donegal Group website, so that you can see the details of it, and it does give details of our position. And the Board of Directors of Donegal Group, Inc., in that 14D-9, urge the shareholders to reject the tender offer, because the offer is basically illusory.
Tomorrow is our Annual Stockholders Meeting for Donegal Group Inc. and there will be some presentations made tomorrow related to the 14D-9, and also the subsequent filing by Mr. Shepard amending his filing as it relates to the options and the history of options as granted by the Donegal Group. The presentations and the outlines for those presentations will be filed in an 8-K that will be available prior to the public meeting tomorrow. And other results of the public meeting will be subsequently filed in an 8-K so that everyone will have the opportunity of seeing and understanding the presentation. It is not our intent, this morning, at this conference call on earnings, to get into any details because we don't want to preempt the presentations that will be presented tomorrow. And also, it will be clearly available for any of you or other investors as the result of the SEC filings.
Now, referring to the first quarter. Jeff has given you a very good summary of the quarter. One of the several topics that I would like to highlight is that we were certainly pleased with the continuing opportunity to grow premium that we believe is based upon increased rates. And it basically expresses the opportunity in the marketplace to be able to write business but to write it at adequate premium levels. We are pleased that our focus on growing commercial lines, particularly in those regions where we would have done acquisitions over the years of primarily personal lines companies, and now, bringing commercial products to those states and through those entities, has certainly been a successful strategy. Although our 98% combined ratio on a statutory basis is not what we would like to achieve going forward, it does represent a significant improvement in statutory combined ratios over periods of time of the prior 2012 and earlier parts of '12 and 2011. It is slightly higher than the combined ratio in the first quarter of 2012.
Moving to Hurricane Sandy. Basically, Hurricane Sandy is basically history now for us. 99% of the claims have been settled and closed, and any additional claims or any further development are fully reinsured. So there is no further impact to us of that storm event. With regard to the environment that we are seeing, as I referenced earlier, we are pleased to see that we continue to have the ability to make rate filings to increase both homeowner and personal auto rate. And on the commercial side, there continues to be a firming market for rate. On our renewals, we are getting on average between 7% and 8% increase on our renewals, which we think is refreshing and certainly a continuation of what we saw in much of 2012.
It also is providing an opportunity, when you're able to write business and write it at reasonable rate levels, to continue to refine the underwriting process and to basically refine the process by which you're writing. And also tighten, to a degree, your selectivity requirements so that, overall, you have an opportunity to further improve what is a good book of business, but also based upon increasing rates.
With regard to the opportunities of expanding our distribution system, in 2013 in the first quarter, we appointed 24 new agencies. And I am pleased to tell you that we believe we are making excellent progress in growing our penetration and percentage of the books of business within agencies. We will complete next week 26 agency meetings across approximately 14 states that we hold annually. And in this particular year, they started in January of this year, and it would have been in our southern region, Mid-Atlantic. And now, we're completing it out in the western part of the United States, in the Midwest.
Those meetings provide us the opportunity to be in front of anywhere between 50 and 150 agency people, depending upon the particular location. And what it does is provides an opportunity for us to tell the Donegal story, but also to learn a lot about what is going on in the marketplace in individual states. And we always come away from those meetings with an assessment of what we are finding. And one of the things that we are finding is that it is an improving market. And also, as an individual company, that we are feeling that we're beginning to -- our process of building momentum in continuing to grow and be prosperous in the writing of commercial and personal lines business.
On the technology front, we made reference in our last earnings call to the fact that we will be rolling out mobile application for the paying of premium bills, the reporting of claims, the lookup of all policy information. And we are finalizing that and it should go live in the month of May. We have many significant IT initiatives that we are focusing on to continue our ability to provide ease of doing business to agencies, but also refining the work process and the workload that we have to do on a day-to-day basis to process increasing amounts of business. We are pleased that our expense ratio for the first quarter on a statutory basis is approximately in the 28%, 28.5% level, which is a nice improvement over time. And we believe that provides us an opportunity to not only grow our book of business but to enhance our ability to be as profitable as possible on that business. We're also very much of the belief that regional companies have very nice opportunities in this market to grow, and to grow profitably. And we would look forward to a continuation of that throughout 2013 and beyond.
I will turn it back to Jeff and we'll go into the question-and-answer mode.