Debra Crew
Management
Good morning, everyone. Thank you for joining our Results Presentation for Fiscal '24. It was a challenging year for both our industry and Diageo as we navigated a volatile operating environment across the globe. It was a year of compounding impacts with inflation and a cautious consumer environment persisting following the extraordinary growth through COVID-19 and the related waves of value chain disruption. I believe these challenges are temporary and the consumer environment will recover over time. At Diageo, we are focused on what we can control. We've navigated volatility before, and we will do it again. And we manage this business with a long-term view. We will continue to invest in our fantastic portfolio of brands and diversified footprint to maintain our position as an industry leader in total beverage alcohol, which continues to be an attractive sector with a long runway for growth. We're focused on driving operational excellence with our amazing brands to ensure Diageo is resilient and well positioned to grow when the consumer environment recovers. Today, I will share the details of our fiscal '24 performance and the deliberate actions we are taking to improve our near-term execution. There are five actions I want to highlight. First, we have met our commitment announced at our interim results to improve the inventory position in LAC by the end of this fiscal. In addition, we have validated the robustness of our systems across all markets and are confident that inventories are at appropriate levels for the current consumer environment in our other four regions. Second, we are strengthening our consumer insights. By the end of this calendar year, we will have completed the rollout of our proprietary consumer choice framework across markets covering a significant portion of our net sales, deepening our understanding of consumer motivations and occasions. We are realigning our marketing organization into agile brand communities to quickly action against these insights to drive quality growth. Third, we are redeploying our resources to the best growth opportunities through our market growth framework. Fourth, we have stepped up our route to market across several key markets, including our most significant transformation in at least a decade in our U.S. Spirits organization, and I will discuss this in detail later. Finally, we delivered a record year of productivity savings from supply chain activities and marketing with more to come as we increasingly benefit from savings from our supply agility program. We've taken these actions while continuing to invest in the business for the long term. So following my prepared remarks, Lavanya will discuss our financial results in more detail. I will then discuss our outlook for fiscal '25 and address the medium term. And we'll close by reminding you of our strategic priorities that I believe will drive sustainable quality growth. After three years of extraordinary top line growth, growing at a 14.5% CAGR from fiscal '21 to fiscal '23, group organic net sales declined 0.6% in fiscal '24. The main driver was materially weaker performance in LAC, our Latin America and Caribbean region, which makes up 8% of Diageo's organic net sales. Organic net sales in our largest region, North America or NAM, also declined, reflecting a cautious consumer environment, compounded by the impact of lapping inventory replenishment in the prior year. Group organic volume declined by 3.5%, driven by LAC destocking, Africa beer and NAM. Because many of these impacts were supply chain related, these volume results do not reflect the underlying consumer dynamics nor the runway that we see for future growth. Lavanya will discuss this further. And despite the volatile operating environment across our regions throughout the year, we focused on operational excellence and delivered $700 million in productivity savings a record year of savings that drove gross margin improvement in the second half. Additionally, I am pleased that we delivered $2.6 billion in free cash flow driven by strong working capital management, while we continue to invest in future growth. We increased our recommended full year dividend by 5%, which reflects our continued confidence in the long-term potential of our business and our commitment to a progressive dividend policy. Moving on to market share, which is a critical metric in the current operating environment. You may recall that in the first half of fiscal '24, we held or grew share in 30% of our net sales in measured markets. We drove a material improvement in market share in the second half, which demonstrates the underlying consumer strength of our brands. Much of this improvement in the second half of fiscal '24 was driven by our U.S. TBA share performance. More on this shortly. In fiscal '24, we held or grew share in over 75% of net sales value in measured markets. I'm also pleased we're holding or gaining share in almost all of our measured billion-dollar brands globally. My goal is to continue to drive towards our 2030 6% TBA value share ambition. Moving on to regional performance. I'll start with brief highlights of the three of our five regions that grew organic net sales in fiscal '24, Europe, APAC and Africa before I cover LAC and NAM in more detail. Europe delivered resilient performance growth and its share gains in a challenging environment. Strong growth in Guinness was a key driver, which I will discuss in more detail later. In APAC, growth was driven by Chinese white spirits and strong performance in India with continued premiumization. Tequila also continues to gain momentum. In Africa, beer was the key driver of performance. Despite a tough macroeconomic backdrop, we benefited from price increases and delivered double-digit growth on Guinness and Malta Guinness. I often talk about the strength of our diverse geographical footprint. These regional highlights demonstrate the advantage of a business with a broad footprint, and it provides resilience, particularly in uncertain times. In LAC, since I last updated you in January, we have worked with our wholesaler and customer partners to manage inventories and ended fiscal '24 with levels more appropriate for the current consumer environment. We've also implemented the five key action areas we identified to expand inventory visibility in LAC. Our full year organic net sales in LAC declined 21.1% year-over-year in fiscal '24. In Brazil, our largest market in the region, the category improved in the second half of the year compared to the first half, and we gained market share. Inventory levels have dramatically reduced to more appropriate levels in Mexico, our second largest LAC market. However, this market continues to face persistent challenges with highly competitive environment and consumer down trading in tequila and Scotch. Consequently, we've initiated a comprehensive review of this market to return to share growth, and I will update you in due course. Going forward, we know the importance of staying vigilant and we continue to work diligently to keep improving our visibility into the distribution channels across LAC, with the aim to deliver better insights earlier. And I believe we have the necessary processes, data, leadership, incentives and sell-out culture across the region to more closely align future performance with consumer demand. Moving on to NAM. As mentioned earlier, in fiscal '24, we held U.S. share of TBA with improving consumption momentum and share gains in the second half of the fiscal year. However, this did not translate into shipment momentum. In the last year, we've discussed the challenging environment in the U.S. as we navigated through the post-COVID-19 normalization, and we lapped supply chain restocking. At the end of fiscal '24, we will have largely completed that lap. However, consumers remain cautious, with wallets under pressure and with higher interest rates, retailers remain cautious as well. Over the past 12 months, industry trends have been quite variable month-to-month and quarter-to-quarter. So I want to spend some time unpacking that for you. So let's start with consumer data in tracked channels using Nielsen/NABCA which represents approximately 40% of purchases in the U.S. And you can see on the industry chart on the far left. As inflation has persisted throughout the year and consumers faced 30-year high food basket prices, you can see how that has impacted the industry, which continued to deteriorate in the second half of fiscal '24. On the left-hand chart, the pink Diageo bars show how we picked up momentum in the last six months despite this cautious consumer environment, leading to our share improvements. The chart on the right breaks down Diageo's full year performance across the three-tier system. And you can note several dynamics here. First, while Diageo's consumer consumption growth in Nielsen/NABCA data was soft, our depletions and shipments were lower. Second, depletions have also lagged Nielsen/NABCA consumer purchases, particularly in the second half of the fiscal year. This was largely driven by retailer stock reductions, which we saw most prominently in West Coast retail chains. This retailer inventory adjustment is likely driven by persistently higher interest rates and retailers not wanting to anticipate recovery in this cautious consumer environment. At the end of fiscal '24, the difference in shipments and depletions has narrowed compared to fiscal '23. The difference in fiscal '24 was driven primarily by the impact of lapping tequila restocking and we expect these value chain dynamics to be temporary. And while we foresee this environment persisting into fiscal '25 to the extent that interest rates decline and the consumer environment recovers, we would expect shipments to more closely align to consumption. Importantly, as we manage this business for the long term, the underlying consumer trends remain the most critical movement to watch. Going forward, our focus in NAM remains on controlling what we can control, operational excellence against our priorities and gaining quality sustainable market share. In the second half of the fiscal, we picked up momentum with the consumer. In fact, we finished the year winning or maintaining U.S. TBA market share in brands covering 90% of our U.S. net sales. A few of our consumer highlights. In whiskey, our Crown Royal share performance improved significantly in the second half of fiscal '24, finishing the year holding share not only of TBA, but also of U.S. Spirits, driven by the launch of Crown Royal Blackberry. Early reads show one in five of those purchasing Blackberry are new to whiskey, consistent with our track record of sustainable expansion and recruitment into the Crown Royal trademark. In tequila, our portfolio again gained U.S. Spirit share driven by Don Julio, which increased momentum in the second half, growing 15 times faster than the total U.S. Spirits industry. The growth was led by Don Julio Reposado. We expanded our participation in the convenience occasion this year through strong innovation with our cocktail collection, outperforming the category, gaining 32 basis points. And finally, notably, Guinness has outperformed the industry and was the fastest-growing imported beer in the U.S. on trade in the last 12 months, bolstered by the newly launched Lovely Day campaign with longtime brand fan, Jason Momoa. But look, while we made good progress in driving share improvement, we also know we have more to do and opportunity left to fully leverage the power of our amazing diversified portfolio. Casamigos is one example. After four years of extraordinary growth with a CAGR of over 70% from fiscal '19 to fiscal '23, Casamigos' organic net sales declined 22% in fiscal '24. This decline was partly caused by the impact of lapping restocking following supply shortages as depletions were down half of that at minus 9%. In fiscal '25, we are fully integrating Casamigos into our dedicated, transformed distribution network. Casamigos has now reached a scale where it will benefit from the full power of Diageo's resources and we can take our tequila portfolio category leadership to the next level. This is important as the brand remains resilient in the on-premise where brands in this industry get built. On-premise momentum continues with volume up 5%. More feet on the street will no doubt help this effort. Speaking of our U.S. distributor network and our route to market, as we see changes in growth opportunities, we are optimizing our route to market across our footprint. As we discussed briefly at our capital markets event, I'm excited to share that in the U.S., where we have a track record of pioneering and shaping the route to market, we are making significant changes. Jointly with our two largest distributors in the U.S. we are investing to better align our teams and capabilities against what we believe will be the best growth opportunities for the next decade, by category and brand down to the zip code level. Specifically, we are leveraging our proprietary outlet and zip code level data to identify the highest future growth potential communities and channels for our biggest growth categories, bringing us closer to our consumers and customers at the local level. This includes scaling our people and locations to go after categories with high growth potential, such as whiskey and tequila, while increasing focus on our core brands. We're also building a new academy of beverage leadership to cultivate the next generation of industry expertise within our and our distributor partners’ teams. Finally, we have transformed our internal commercial organization to deliver unmatched execution and activations in stores, bars, stadiums and event spaces. I am confident this transformation strengthens our position as the largest U.S. spirit supplier and leader across key categories. And we are extending this commercial focus to the rest of Diageo, too. A few highlights. Last week, we announced that we will be bringing in-house the distribution of all our brands currently distributed by the joint venture Moet Hennessy Diageo in France. This follows our previous update in March 2024, where we outlined our phased approach to transforming our distribution model in France by creating our own in-market company. We are also expanding our organizational structure in Dubai to solidify our leadership in the premium spirits market in Middle East, North Africa. We have created a new asset-light model for the Guinness route to market in Nigeria by partnering with a local distribution specialist. This model works alongside our new West Africa spirits focused organization. Moving on to our largest category's performance, starting with the largest scotch. While our scotch organic net sales performance was heavily impacted by LAC inventory reductions, momentum with consumers continued in fiscal '24. We gained category share of scotch in 9 out of 10 of our largest measured scotch markets, including the U.S.; an improvement from the 7 out of 10 in the first half of the fiscal. Within the scotch category, we are seeing consumers being somewhat more choiceful, but still staying with an international aspirational brand. For example, in China, johnnie Walker in the last six months has seen better performance in Black Label, XR15 and 21 than in Blue Label. In India, our scotch portfolio provides consumers a breadth of price ladder offerings as they continue to premiumize from a lower base. Johnnie Walker led our share growth, driving over half of our scotch organic net sales. This iconic brand has a proven growth model that brings together luxury, innovation, amazing quality liquid and a clear mantra to keep walking that is executed at scale around the world and it's working. Johnnie Walker continues to be the number one international spirits brand in value in the calendar year 2023 as measured by IWSR. It recently won a prestigious Grand Prix Award at the Cannes Lions Festival for our campaign in Brazil. And in the on-trade, it is now the top trending top-selling scotch in the world's top 100 bars. Our focus for fiscal '25 is to continue to build on Johnnie Walker's success and share gains while building on our opportunity in single malts, where we are underdeveloped led by the Singleton as our number one priority Malt-brand. In tequila, the global rollout has continued at pace through fiscal '24. We drove almost 12% organic net sales growth in markets outside NAM and LAC leading to substantial market share gains across Europe, India, Africa and Global Travel. Don Julio was the number one selling tequila at London Heathrow throughout most of the last 12 months, and it's now in nearly 60 countries. Casamigos is in 30 countries with double-digit sales growth in Europe. Increased investment to these brands to support the global rollout is amplified by our excellent marketing and brand building at scale. For example, Don Julio at the Oscar's and Super Bowl, which if you haven't already seen the videos, I highly recommend. I also continue to be excited about the ongoing potential for tequila in the U.S. and across the rest of our footprint, because tequila remains the fastest-growing scale spirits category, and Diageo continues to maintain its global tequila leadership by value. Guinness delivered another year of very strong performance in fiscal '24. Plus 15% organic net sales growth, a testament to its continuing broad appeal. We held or grew share in our top three markets for Guinness, U.S., Great Britain and Ireland, and the momentum that we have with Guinness continues to recruit and expand our consumer base. In Great Britain, consumption among women rose by 27% from fiscal '22 to fiscal '23. One significant way we recruited more Guinness consumers in Great Britain was tapping into consumer passion for the brand, inviting them to partner with us to co-create content and shape the brand through our community-first marketing model. You can see an example of this in the social media on the slide. Looking ahead, we are expanding Guinness further through our global football partnership with the Premier League. We have a proven model for activating its scale with Guinness in sports through our successful Six Nations Rugby relationship and see a tremendous opportunity worldwide. We've also recently made significant commitments to ensure future supply. Our €100 million investment to decarbonize our historic St. James' Gate site, will accelerate progress toward our Net Zero carbon goals and transform energy and water consumption with the aim of making the site one of the most efficient breweries in the world by 2030. In addition, Guinness 0.0 doubled in net sales in fiscal '24 in Europe, with GB and Ireland accounting for around 70% of Guinness 0.0 global sales. We are investing to increase our capacity to supply Guinness 0.0 in response to the consumer trends of moderation and duality. Consumers who want to drink less and consumers who want to drink alcohol in some occasions, but choose not to on others. In fiscal '24, I set up a review of our ESG strategy. And as a result, we have simplified and prioritized the goals that form our spirit of progress plan. This has allowed us to prioritize the areas that are most material to the business, including reducing the harmful use of alcohol combating water stress and the impact of climate change. This means we will be accelerating our work advocating for responsible alcohol consumption and water replenishment activities in the communities in which we operate. These are not only the right things to do for our people, consumers and communities but also critical for our business. With this simplified and prioritized focus, we are partnering with governments and institutions in key geographies on our decarbonization journey and have secured significant direct government funding to progress this. In the U.S., for example, the Department of Energy selected Diageo for a grant to support the installation of heat batteries and solar energy generation at two of our sites. The goal is to build a model that can be replicated across our supply operations in the U.S. and make our business more efficient, resilient and sustainable for the future. I'll now hand over to Lavanya, who will go over financials in more detail before I return to discuss our outlook.