Olivier Pomel
Analyst · Chris Merwin from Goldman Sachs. You are now live
Thank you, A.J. and thank you all for joining us today. We are very pleased with our performance in Q4, which once again showed high growth at scale and demonstrated efficiencies. Despite the unique challenges presented by COVID, we continued in 2020 to introduce new products at a high velocity, grow top line at a rapid rate and demonstrate strong operating efficiencies. We are in particular, very proud of the way our teams have handled the pandemic as well as other unprecedented challenges. We ended the year with 2,185 employees globally, a 56% increase year-over-year with high growth of both our go-to-market and R&D teams. One of our strategic decisions at the beginning of the pandemic was to keep on hiring and we have been able to interview, hire and onboard remotely while maintaining high employee engagement and productivity. Throughout the year, we have worked to keep our employees safe and productive and to be good citizens of our communities as they face significant challenges. We are very proud of the exceptional grants we have awarded to our employees in Q2 and Q4 both to support them individually and to allow them to donate nearly $1 million to charities focused on COVID reliefs as well as social and racial justice efforts. Last, but certainly not least, we have maintained our relentless focus on delivering value to our customers. And while the pandemic has been a source of challenges to businesses this year, we believe it will prove to be an accelerator of cloud migration and digital transformation over time. In other words we learned a lot this year, including our ability to execute in the face of challenging as well as confirmation of a very large and growing market opportunity. Now, on to a review of the quarter. To summarize Q4 at a high level, revenue was $178 million, an increase of 56% year-over-year and above the high end of our guidance range. We also ended the year with 97 customers with an ARR of $1 million or more, almost double the 50 last year and more than three times of 29 we had just two years ago. We ended the year with 1,253 customers with an ARR of $100,000 or more up from 858 last year. These customers generated about 75% of our ARR. We have about 14,200 customers, up from about 10,500 last year, which means we added about 1,100 customers in the quarter, making it another strong quarter of ads after the 1,000 we added in Q3. We also continued to be capital efficient with free cash flow of $70 million. As in past quarters, our dollar based net retention rate was over 130% as customers increased their usage and adopted our newer products. For the full-year, we generated revenue of $603 million, a 66% increase year-over-year, which was above the high end of our guidance and free cash flow was $83 million or a margin of 14% for the year. Now to review Q4 in more detail. Execution was very strong with outstanding sales performance, particularly against the macro backdrop. New logo generation was very strong, including a new record of new logo AR added that was significantly above last year’s number. Very strong performance across the board from commercial and enterprise sales channels as well as a record number of $1 million plus new logo customers. Growth of existing customers was robust, as customers of all sizes continued to grow the usage of Datadog through both increased consumption and cross-selling and Q4’s growth of existing customers was broadly in line with pre-COVID trends. Lastly, churn remains very low and consistent with pre-pandemic historical rates. Next, our platform strategy continues to resonate and win in the market. As of the end of Q4, 72% of customers are using two or more products, which is up from 58% last year. Additionally 22% of customers are using four or more products, which is up from only 10% a year ago, and we have another quarter in which approximately 75% of new logos landed with two or more products. We are very happy with our platform traction including uptake of the newest products, NPM RUM and security, each of which has reached hundreds or thousands of customers in a short amount of time. As a reminder, our newer products are often adopted first by first selecting customers at small scale before our land and expand model enables greater adoption over time. And frictionless adoption from a single integrated platform is a key value proposition for our customers. Overall, our ability to both land and expand in a very challenging time speaks to our strong execution, to our leading product, and to our status as a strategic partner to our customers as they prioritize their digital operations. Now on to product and R&D. Today, we announced two acquisitions. First, we announced an agreement to acquire Sqreen, a SaaS-based security platform that enables enterprises to detect, block and respond to application-level attacks. Sqreen’s technology provides runtime application self-protection or RASP, and in-app web application firewall also known as WAF and is already used by hundreds of companies today. Security issue in the application layer are complex to solve because application security causes lines of responsibility between dev, ops and security teams. As a result, we believe this will be a powerful combination for our customers using APM or Synthetics. Next we also announced the acquisition of Timber Technologies, the developers of Vector, a vendor-agnostic and high-performance observability data pipeline. With Vector, customers can collect, enrich, and transform logs, and other signals across multiple tools and data sources in both on-premises and cloud environments, and then route this data to the destination of their choice. We expect this technology to further empower our customers to control their observability data, while providing broader points of entry to a platform. I speak for everyone at Datadog in saying that we are extremely excited for the teams of both companies to join us in our quest to break down silos. Beyond the acquisition, we had a number of new developments in Q4. We launched the general availability of Incident Management, which allows users to declare incidents, investigate root cause and collaborate without leaving Datadog. And we also delivered more than 60 other new capabilities and features across our products, including new and enhanced integrations such as Snowflake, Oracle Cloud or vulnerability analysis monitoring Snyk with our brand new Continuous Profiler. Now taking a step back, we exit 2020 with nine generally available products. To put these in context, just four years ago we had only one product, and we have been able to build the most complete integrated and cloud-native observability platform because of our funding as an integration platform that is extensible to new use cases. Looking forward to 2021, we continue to feel that we’re just getting started. First, we are doubling down on building out our platform for observability. This core market alone is a very large opportunity and is growing quickly with a replatforming to cloud architectures. We are still early in this transition and are aggressively adding functionality to both the new SKUs as well as the more mature products. Second, we are just getting started in security with our first product launch in 2020. We consider security a very large opportunity with a long runway of planned product development and we envision the silos between dev, tech and ops working down in a similar way to what we have seen between dev and ops. Third, we are investing in the platform and ecosystem. In addition to building up the Datadog marketplace, we now have strategic partnerships with all of the major cloud vendors. For example, we announced the expansion of our partnerships with Azure and GCP last quarter, which should be in the market in 2021. We are also introducing new cloud instances in regions such as Go Cloud. Our goal is to gain distribution across vendors and regions and in customers where they are to lower friction to adoption and to lower time to value. And as we think longer term beyond 2021, we do believe there may be more use cases we can solve for our customers beyond current reach of our platform. Let’s move on to the sales and marketing. As I mentioned earlier, I’m very pleased with the continued productivity of our go-to-market teams, and Q4 was a very strong sales quarter. So let’s discuss some of our wins in the quarter. First, let’s talk a bit about the way COVID has accelerated digital transformation. As expected in the quarter, we saw a seven-figure AR increases from COVID beneficiaries such as consumer device company, a large e-commerce platform and a global video games company. Perhaps more surprisingly though, we also had a number of notable upsells in companies that were negatively impacted by the pandemic, including a seven-figure upsells with a travel technology company and six figure upsells with two separate airlines as well as a physical event company. These deals demonstrate that Datadog is a key strategic partner to companies that are scaling rapidly over online as well as the [founded] businesses even in the most negatively impacted industries are investing heavily in their digital operations. Now let’s dive into some of our other key wins for the quarter. First, I will highlight two notable seven-figure lands both with Fortune 100 companies, a retailer and an insurance company. Both have been struggling with teams in separate silos and are consolidating dozens of tools into Datadog giving a single view to both dev and ops teams. Next, we had a seven-figure land on the streaming sports platform in Asia, which was enabled by our new Datadog partner program. This company adopted the full data platform and our Tracing without Limits approach was a key differentiator as they are previous APM solutions suffered blind spots due to sampling and to a lack of integration with infrastructure data. Next, we had yet another seven-figure land this time from a SaaS company based in India. This company moves to us from a build-it-yourself approach and free its engineers so there could be more products and deliver innovation. Lastly, we had a nearly $1 million upsell to a very large management consulting firm. This company is now using our network direct monitoring products to replace legacy point solution and getting visibility into physical network devices. I would also note that this was one of the first expansion deals to benefit from a brand new marketplace offerings, in this case a partner developed integration with Office 365. Now moving on to our outlook, it is clear to us that the market trends that have driven our success so far have only gotten stronger. Businesses must be digital first like never before. The massive platform driven by cloud migration is still in its early stages and engineers and developers are truly strategic employees whose productivity and ability to collaborate are key drivers of business performance. While there is possibility for more near-term volatility caused by the macro environment, we are increasingly confident in our ability to execute in our long-term opportunity. And we believe that we can continue to sustain strong growth both in the near term and over time. With that, I would like to turn the call over to our Chief Financial Officer, David Obstler. David?