Good morning. My name is Bailey, and I'll be your conference operator today. At this time, I would like to welcome everybody to the Diebold Nixdorf Fourth Quarter 2022 Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there'll be a question-and-answer session [Operator Instructions]. Ms. Marchuska, you may now begin your conference.

Thank you. Hello, everyone. And welcome to our fourth quarter and full year 2022 earnings call. I'm Christine Marchuska, Vice President of Investor Relations for Diebold Nixdorf. To accompany our prepared remarks, we have posted our press release and presentation to the Investor Relations section of our corporate Web site. Later this morning, a replay of this webcast will also be available on the Investor Relations section of our Web site. Before we begin, I will remind all participants that during this call, you will hear forward-looking statements. These statements reflect the expectations and beliefs of our management team at the time of this call, but they are subject to risks and uncertainties that could cause actual results to differ materially from these statements. Additional information on these factors can be found in the company's periodic and annual filings with the SEC. Participants should be mindful that subsequent events may render this information to be out of date. We will also be discussing certain non-GAAP financial measures on today's call. A reconciliation between GAAP and non-GAAP measures can be found in the tables of today's earnings release. And now, I'll hand the call over to Octavio.

Thank you, Christine, and thank you all for joining us today. Before I start, as we announced this morning, I want to thank my colleague and friend, Jeff Rutherford, for his leadership over the past four years and his significant contributions to our company. I look forward to working with him over the next few weeks as he transitions his CFO role to Jim Barna, our Head of Treasury and Tax, who has been part of our succession planning for the CFO role, has been instrumental in refinancing our debt and improving our operating model. I am excited about working with Jim during this new chapter for our company. With that, I will turn it over to Jeff for some remarks.

Thank you, Octavio. Over the last four years, we have accomplished a lot here at Diebold Nixdorf, and I'm confident in the path you are taking the company to success. I would like to thank the investment community for your continued support and I wish Octavio and the company the best.

Thanks, Jeff. We also want to say thanks to Gary Greenfield, who stepped down as Board Chair after five years' role for his service to the company. We are grateful for the contributions of these leaders and for bringing us to this point in our transformation journey. As communicated earlier this week, we intend to announce a smaller board in our upcoming annual proxy statement. Our refreshed Board and leadership team are excited and unified about our priorities as a company, which include operational execution and now that our refinancing is behind us, a strong focus on deleveraging. With that, let's now discuss our quarterly results. From key customer wins to important milestones that are improving our operational rigor, the steps we took in 2022 to position our company for a stronger future will be a springboard for our success. As I reflect on the past 11 months as CEO of Diebold Nixdorf, I couldn't be prouder of our employees for helping me navigate an ever changing environment and to our customers for the support they provided and their continued trust on DN solutions. Last year, a significant amount of effort and time were spent on improving operations and completing our refinancing transactions. I am happy to say we ended 2022 on a positive note, both with the closing of our Transaction Support Agreement and finishing the year with a record high backlog. Closing the TSA was an important milestone that provides us with the capital we need to normalize our operations, meet supplier commitments and fully execute on our value generating model. It also allows us to put our focus solely back on meeting customer demand. Converting our record high $1.4 billion backlog into revenue. Banking composes $1.1 billion of the backlog with retail composing the remainder $305 million.…

Thank you, Octavio. My prepared remarks will include references to certain non-GAAP metrics, such as adjusted EBITDA, Today, I will spend my time discussing the fourth quarter results relative to the full year 2022 operating model, included in our last earnings report on November 8th. For a discussion of our fourth quarter and full year performance relative to prior periods, please see the financial summary included in our earnings release. Total revenue of approximately $969 million was largely in line with our Q4 risk adjusted operating model. We revenue the following units in Q4; 17,000 ATMs, approximately 6,000 SCOs and approximately 33,000 EPOS. Adjusted EBITDA of approximately $104 million was also in line with our Q4 operating model and represents a sequential improvement of approximately $28 million or approximately 37% over the third quarter. The sequential improvement was driven by higher conversion of units to revenue along with continued execution on our cost savings plan and marks the return of exceeding $100 million of quarterly adjusted EBITDA. For the full year we revenue total revenue for the full year total revenue of approximately $3.461 billion. We recognize revenue on the following units and full year 2022; approximately 49,000 ATMs, approximately '21,000 SCOs and approximately 126,000 EPOS. Adjusted EBITDA of approximately $265 million was in line with our model considering the risk previously communicated in Q3. Turning to 2023 for a moment. With respect to liquidity, we are modeling to have adequate liquidity throughout 2023 to run our business and execute on our plan, and we’ll vigilantly manage liquidity through increased operational rigor. We ended 2022 with approximately $345 million in liquidity and as for our model are targeting to end 2023 with greater than $375 million of liquidity. The increase is modeled to be the result of positive free cash flow generation net of anticipated debt paydowns in Q4 of 2023. Now, Octavia will walk you through our banking and retail business and financial highlights.

We had a strong number of customer wins during the quarter. In banking, the shift from legacy ATM devices continued as our new DN Series cash recyclers comprised approximately 80% of total new banking orders in North America in the fourth quarter. In terms of financial performance, banking revenue came in at $689 million and segment operating profit was $102 million. Both metrics were up sequentially due largely to increased unit delivery and continued focus and driving efficiencies in the business. In retail, we saw contract based growth in self service solutions, including self checkout as the vast majority of SCO shipments represent new placements in the market and have generally a strong service attachment rate. Coming up -- of strong National Retail Federation show better known as NRF in New York City in January, our retail solutions remained in high demand and our self checkout business continues to grow faster than the market, especially as we have started the rollout at a major grocer in the US. Increasingly, more US based retailers are seeing the difference of the DN SCO experience in these stores. In addition, we are also very excited about our new DN Series EASY ONE product, which received great feedback from over 160 customers who attended the launch during the NRF show. We believe this product is the game changer, because it allows retailer to easily and economically move from a traditional checkout to a self checkout to stay ahead of consumer preferences. Retail revenue was approximately $276 million in the fourth quarter, while segment operating profit was $44 million. Sequentially, revenue growth was largely product driven, which was a function of improved self checkout volumes and a rebound in third party solution business. Operating profit improvement was largely the result of gross margin improvement due…

[Operator Instructions] The first question today comes from the line of Matt Summerville from D.A. Davidson.

Couple of questions, maybe first let's talk about pricing versus input costs. What was your total price capture in ‘22 and how much incremental price do you intend to capture in ‘23? And with that, what will your price cost ratio look like?

So Matt, thanks for the question and one with multiple ways to answer this for you. So let me start with the pricing question. Clearly, as inflationary pressures, you know, accelerated through 2022, we needed to take pricing action. And with extended supply chain lead times, we were always a little bit behind the curve and our cost to price ratio. We made significant changes to improve supply chain velocity, which we will start seeing. And I am confident that we've worked through most of the backlogs that was, I would say, incorrectly priced or priced not considering some of the inflationary pressures. So as we stated in our operating plan, you can see the walkthrough and we expect to get to go to our historical margins by the end of the year. So that's -- I would tell you that's the work that we're doing in that aspect. It is important to note we've changed many things around pricing. The frequency, the monitoring of input costs that in this changing environment needs to be done almost on a daily basis is one of the changes. We've changed sales compensation so that our sales teams are more heavily compensate or compensated based on the profitability of the deal set they bring. So I am very confident -- and we can probably walk you through in a different call through all the pricing elements that are at play. But we feel confident that all these actions will help us get back to our historical margins. The other part of your question, Matt, around input costs. We do see that input costs have started to -- have stabilized and are actually starting to trend in the positive direction. I would give you the clearer examples. One of the biggest headwinds that we had was around microelectronic components, both in availability and cost. We see the cost starting to normalize and availability improves -- has improved significantly. Another big input cost has been global logistics, where we now see container pricing trending favorably. It started trending favorably at the beginning of the quarter, and we continue to see that trending favorably. So I would say that both the new pricing discipline, the new pricing actions that we've taken, plus a step stabilization on the component input, I think it's still too early to call that it's a significant reduction. But at least we see that it has stabilized and now starting to trend in the right direction, will clearly be beneficial as we go through the year.

And then just as a follow-up, Octavio, now taking on the role as Chairman, I'm wondering if this maybe allows the company to think differently strategically about the business. And as Chairman, CEO, do you think it makes sense for the company to formally look at a strategic process as a means to drive accelerated deleveraging?

So Matt, the first thing I'm very excited about the way the company has structured itself, I think it's part of a broader plan that the Board of Directors has. We are refreshing our Board, creating a smaller Board. The decision to combine the CEO and Chairman positions is very clear. For the time being, we have to be very, very aligned on the priorities for the company. One of them is deleveraging, that I want to be very clear about. So we will clearly evaluate all options and that is something that we asked, the Board is very conscious about, and we will look at all possibilities. There is operational things that we can do to deleverage. We will use every tool at our disposal to really look at how we change the trajectory of the debt that the company has, the debt burden that the company has. So I would tell you that we will look at all alternatives and this is one of the priorities of our board.

The next question today comes from the line of Paul Chung from J. P. Morgan.

So just on ATM shipments, you recognized I think 49 for the year. I think the 3Q guide was around 52. So what drove the shortfall there? And on the confirmed 45k orders for '23. Is this higher than normal confirmed orders this early in the year given some of the component shortages kind of hitting last year? How confident is the firm on kind of delivering on those units this year? And then I have a follow-up.

Let me start with the one around where do we stand today with our backlog and confirm manufacturing and deliveries to customer. As you saw, we have north of 70% plus in ATM, 60% in SCOs. These are orders that are now scheduled in our manufacturing, are clear to build based on the customer schedule. And clear to build to us means that, we either have all the components we needed or we have commitment from our suppliers to deliver those components in the time that we need those components to complete those units. So I would tell you that our view is we are extremely confident about delivering on those units. So as far as how does that compare to history, and again, I'm always a little reluctant to talk about history because the world has changed so much over the past year, at least over the past two years. But if we look historically, we have never started the year with more than 30% of our backlog in this position. So we are clearly in a much better position right now to deliver on our operational plan than we have ever been before. So I'm confident about that. And the other side is we continue to receive significant orders from our clients. Our backlog, even though, our revenue group didn't reduce as much as we were expecting to be, because we had strong order entry, that, again, that surpassed our expectations. So that helped us continue building on that backlog. So to make a long story short, Paul, we feel very confident on delivering on those units. And we feel very confident that with the demand and rescheduling backlog, we will get to the stated goals that align to our plan.

And then on the plan revenue unit of 60k, that would suggest 20% increase in units. So how does that 60k unit projection translate to overall banking revenue results for ‘23, can you talk about the ASP mix, FX that you're seeing, services attached rate and software?

So Paul, we will start disclosing as we go into Q1, the revenue -- the units we manufacture. And remember, we don't manufacture neither ATM nor a SCO or EPOS device without a firm customer order. So we'll start disclosing how many devices we manufactured and how many of those turned into revenue during the quarter. Let me give you a hypothetical example of what you will see. In the ideal world, we plan to deliver 60,000 ATMs for cash flow reasons and linearity, it would be great if we could manufacture 15,000 ATMs every quarter and then revenue 15,000 ATMs every quarter. What you will see us doing is probably Q1 and a portion of Q2, our manufacturing will exceed our revenue as we're shipping ATMs across the globe. But starting the second half of Q2 and forward, you'll start seeing our manufacturing be lower than the units that we start revenue. So you'll start seeing that flow and we will share that with you. As far as the ASPs and that, we will keep it consolidated. Remember, depending on the type of unit, whether it's a recycler or a cash dispenser, whether it's being sold to a large national bank in the US or a small credit union or a global bank or Asian customer, the ASPs have rate variations, but we will start giving you more color around that into the future. For now -- because in any given quarter, there can be some variation based on geographic mix and product mix. But overall the year it should be a fairly straightforward calculation.

And lastly, on free cash flow. Have you provided an initial outlook for ‘23? I didn't see it. But how do we think about kind of working cap dynamics, cash interest expense, CapEx and your expectations for how cash builds through the year?

So I'll turn it over to my colleague Jim, so he can answer his first question as incoming CFO, Paul, so he will always have a special place in his heart as the first question comes from you…

Paul, we kind of couched it there in the context of liquidity, right? I mean, we've talked about where we ended ‘22 and then where we expect to end ‘23. And so you can appreciate that within there is positive free cash flow generation, and the improvement absent all of the one time items that we have in 2022, to your point, is going to come from a fair amount of working capital efficiency. And as it relates to how we see that sequencing throughout the year, to Octavia's point, I mean, that's something that we continue to work through as we layer in where those efficiencies kind of mark themselves throughout the year.

The next question today comes from the line of Kartik Mehta from Northcoast Research.

Octavio, as the company has refinanced its debt, seems like it's in a better liquidity position. But has everything that's happened resulted in any kind of competitive issues where maybe customers might have backed off because of the situation Diebold was in? And if so, has that changed at all?

So Kartik, and I think it's in our presentation slides and I probably should have touched on that, because it's a very promising statistic for the future and the proof of the relationships we have with customers. Clearly, delivery delays and little bit of uncertainty around the financial situation was always in customers’ minds. But we conducted our annual banking customer survey during the year and I will tell you that 92% of our customers plan to maintain or expand their relationship with Diebold Nixdorf. That is for a business to business company, is an extremely high amount. So as I started my remarks, when I say I thank our customers for their support, I mean that wholeheartedly, because we continue to receive orders for both our recyclers, for our self checkout devices. And again, I think that the demand is there, the quality of the solutions is there, and our customers remain very committed to continuing doing business with us. We really didn't see any significant -- or we didn't see any cancellations based on delivery times, and we don't expect to see any. So we're -- I think we enter the year with better operational rigor, better financial position and enviable customer base, both in banking and retail that is rooting for us to be successful.

And then I know you talked a little bit about free cash flow. But would you think that -- I think you previously gave some thoughts on 2023 free cash flow. Are those still valid or has anything changed maybe to change your thoughts on that?

Yes, I would say that we're generally in line. I think when we talked at the third quarter and we put this out in unlevered terms, I would say that we're materially in line with that as we think about where we expect ‘23 to ultimately land or how we're modeling it now. There are some things, as I mentioned previously, that we're working through in terms of working capital and related efficiencies. And obviously you've got the EBITDA growth in there as well year over year. But I would say that the value that we put out there in our model that we talked about at the third quarter is still largely intact for how we currently think about ‘23.

The model that we put forward that's predicated on the unit conversion and unit economics that we put forward, that is our guiding post. That's why we're so focused on talking about these units, because these units support the model that we put forward and that's the model that we're driving for. So as Jim said, there's always still a year there will be little movements, but we are committed to our model and are executing to that end.

The next question today comes from the line of Matt Bryson from Wedbush Securities.

With the shortfall in unit shipments on the ATM side versus your prior 2022 guide, and Octavio, I think, you've talked a bit about orders being better than expected in Q4, driving revenue backlog higher. Just wondering shouldn’t both of those give you some conviction or somewhat buffer in terms of how you are thinking about your 2023 stream of guide?

So Matt, what I would say is we feel very comfortable with the numbers that we have. We still -- I would say that my first priority is deliver what we committed to delivering, that's the first priority. So we have -- we’re in the middle of our first quarter, we’re working hard to deliver our first quarter, then we’ll work hard to deliver our second, third and fourth quarters. And yes, if demand remains strong, if -- we clearly would, if the markets change, I think we know there is possibility. But right now, our focus is let's deliver what we promised and not over rotate on what we can do. So we have a solid plan and that's what we are aiming for right now.

And I guess my follow-up is given the high backlog levels, does that shift how we should think about revenue linearity all throughout the year in a sense that, I know from a manufacturing perspective you are trying to even out your manufacturing, so you produce a bit more in the first half, a bit more in the second half. But it would seem to be the normal year. Your order flow would also tend to be more second half oriented where now you are just coming into the year with a whole lot more in terms of orders in hand. So I guess should linearity be different or is there something on the manufacturing side where you get more of a ramp through the year, so it looks more like normal Q1 through Q4 revenue ramp?

Our plan, Matt -- and remember, we don't discuss guidance based on quarters. But you are looking at things the right way. In the perfect world, we would manufacture, as I said, 15,000 ATMs. I can't do the math on the SCO, because we are divided by 8,000, so 9,000 -- whatever the math that we ends up being, that would be the perfect. We build it and we invoice it within that balance. Clearly, based on where our manufacturing is, based on those shipment times, I would encourage you to think that we will be very stable in manufacturing throughout the year, trying to build as much as we can in the first half of the year. And that revenue will probably be lower than the ship, we will revenue less units than we ship in Q1 and as we move into Q2 and you will start seeing that kind of start to match up. And then as we move through latter half of the year, where you will see that revenue starts exceeding manufacturing capacity, as we close the year. So we -- and you will see us, as I said, you will see us disclosing that and it'll be very clear you will be able to very clearly track how much we manufacture, how much became revenue that quarter, how much is carrying over to the next quarter, how much is being manufactured, how much is being revenued. And it becomes -- that's why I'm so passionate about our unit economics model, because every unit that we manufacture, and I think Paul asked this question earlier and I didn't answer, but I'll. Every unit that we manufacture both in ATM and SCO carries a very, very high service attach rate. I would say in ATMs it's almost 95% plus, same as with SCO. And then it also carries significant software attach revenue in the banking side. And so again, you will be able to start modeling those things very clearly as we move forward.

The next question today comes from the line of Peter Sakon from CreditSights.

Could you talk about some of the tailwinds you're seeing on the impact on the guidance? I'm assuming, currency and then also transportation costs have come down. Could you maybe quantify some impact in 2023?

So as I mentioned earlier, we see component pricing stabilizing. We still don't see significant reductions in component pricing. What we do see is that we will be able to avoid some of the headwinds like spot buys that were very critical for us. That means, suppliers that couldn't deliver to us for any reason and us having to go up into the open market at usually higher prices. So we feel that that type of dynamic with increased spot buys that affected our cost will be largely behind us. Transportation costs are clearly trending downward, that is true. We see that in container routes both from Europe or from Asia. So those factors are looking better throughout the year. And again, as I said, currency, also the -- we have a basket of currencies that we try to monitor from the euro, the pound, the Brazilian real, the Mexican peso. So there's always puts and takes there. Right now, I would tell you the plan we put forward as a company, that's what we're aiming for. Can there be tailwind for currency? Probably. If that happens, we will adjust accordingly. Can there be headwinds? The same thing. That's why we're so focused on talking about the units, because the units get us to our plans and then currencies might fluctuate a little bit, but we will just deal with that as it happens.

And speaking of your plan, usually EBITDA is specified during these calls. Is there any read through for a lack of a sort of like reaffirming, I believe [470] goal for this year?

So what I would tell you, there is nothing to read into it. And remember, we're in a strange situation where I wouldn't call 470 -- 470 is our operating plan. As we went through refinancing in Q3 and Q4, we didn't put out guidance. We put out our operating plan, that is the plan that we're operating against, that is the plan that our team is committed on hitting. So you should read anything into it. We feel that that is our plan. If we were to provide guidance, we could put higher and lower than that number. But since we've already shared our operating plan, that is our operating plan, that is what we're driving to, and the units are key to that. So if we hit those units, we will be hitting our operating plan and that's how you should think about our business.

Lastly, some other companies publicly traded have looked to the equity market to reduce leverage. Is that something that you're currently evaluating?

So Peter, we are evaluating all. Deleveraging the company is clearly an area of focus, and all options to deleverage the company are options that we will evaluate. That is something that myself, the Board of Directors take very seriously, and we're evaluating all options. And we look forward to communicating some of those actions as we kind of crystallize that plan and talk about that during our -- during future quarters. But that -- we're looking at all tools at our disposal we're looking at.

[Operator Instructions] The next question today is a follow up question from Matt Summerville from D.A. Davidson.

Octavio, I was wondering, just with the ATM business. If you could sort of talk a little bit more specifically about the demand environment as we look ahead? And to the extent you can add regional color, maybe touch on North America, LATAM, EMEA and Asia-Pacific in terms of what you're seeing there.

So I'll try to be very brief to kind of quote, Matt. But I would say North America, as you know, it’s a market that is embracing recycling technology as a good way to improve the cash efficiency in the branches and change the branch footprint service and the customers better. So we continue to see a strong refresh cycle happening in North America. As you know this is a multi year cycle but we see that new recycling technology plus the age of the fleet in North America will allow us to have -- and our technology will allow us to continue having success in that market. Latin America, that has a very special place in my heart, but it continues being a cash world. So we still see strong demand from almost every market in Latin America. We have a very strong leadership position in some of those markets, and I would say all those markets with plus 60% share in some cases. So we continue to work hard to maintain that leadership in Latin America, and demand there continues to be strong. They’re recycling is well accepted but they're clearly more of a cash dispenser market still with just access points being the key point for that market. Asia Pacific to us is very important. As you recall, we had exited the Indian market, which is one of the largest ATM markets in the world. Through contract manufacturing, we are entering the -- reentering the Indian market. And we feel optimistic that that will once again create some additional volume for us in India as we perfect this contract manufacturing model. And lastly, Europe, I would say that Europe looks like a stable market. We continue to see the consolidation and the pooling of ATMs across countries and across banking institutions. But again, as that pooling happens, it does allow the opportunity to refresh those older machines. And so it's a good opportunity, but we see that more as a stable market going forward. And importantly, as I described with different dynamics in the market, we are also working very hard to align our cost structure to those markets. So our cost structure needs to reflect the opportunity where the opportunities are and that's something that the team is working very diligently on.

And just lastly [Technical Difficulty] been talking on a quarterly basis and sort of providing updates on the progress you were sort of seeing [Technical Difficulty] your infrastructure initiative. I'm curious as to where you ended 2022 in terms of number of ports or chargers under contract, and what your goal may be for 2023 and longer term in that business?

So Matt, we met all the goals that we had for units under contract for AV charging initiative. Our goal -- we have integrated that more tightly, that was kind of a separate growth initiative, run separately. We integrated that into our retail portfolio as we see tremendous synergies. Remember in our retail portfolio, we serve some of the largest fuel and convenience operators in the world that are also going to be large charge point deployers. We sell some of the large charge point operators. So we have integrated that into retail, because we see a lot of synergies and it's a service that -- and we have a large organization that can help us to position that in different verticals. So we are very optimistic. So we exceeded the target of 30,000. We ended close to 50,000. And again, it continues to be an interesting opportunity. As you know, you follow that industry, those vertical very closely, there is still a lot of conforming and defining what the models need to look like. And as I said before, this is a longer term opportunity where we want to be on the starting point, and really adapt as that market continues to evolve.

And then just lastly, can you put a little bit of a finer point on where you are at exactly with the ramp of Ohio manufacturing, and with respect to whether you are fully up and running with your Indian contract manufacturing partner?

So Ohio is fully operational, Matt. You and me being now Ohio resi -- long time me is Ohio resident, I am happy to walk you through our manufacturing facility anytime you want. And as far as India, we started setting that up early last year and we shipped the first couple of hundred units in December. So in both cases, we now feel we are fully operational and have met and have plans on what each of these factories will deliver for us throughout the year.

No one have additional questions waiting at this time, so I'll turn the call back over to Octavio Marquez, CEO of Diebold Nixdorf. Please go ahead, your line is now open.

Thank you, operator. And thank everyone who listened and participated in today's call. We look forward to seeing you at upcoming investor conferences and during our next earnings call. Thank you again.

This concludes today's conference call. Thank you all for your participation. You may now disconnect your lines.