John Cotterell
Analyst · Guggenheim Partners. Please go ahead
Thanks, Laurence, and I'd like to thank you all for joining us today and hope you're all doing well. Now for over two decades, Endava has been successfully partnering with our clients to guide their digital transformation journeys by combining our deep industry expertise with outstanding ideation to production capabilities. This experience allows us to recognize the disruptive impact that AI is having on businesses and the technology landscape. We're excited about the opportunities AI presents, enabling us to help our clients evolve and thrive in this digital shift. But this shift presents some real challenges, challenges with our clients understanding the technology, challenges in market dynamics and in some cases, businesses' reticence to spend until the path forward becomes clearer. Let's look back and reflect on the past 12 months. It's been a challenging year for Endava and it's been a period of substantial repositioning for our business. Our revenue has experienced headwinds due to the challenging macroeconomic backdrop, slower spend for IT from some of our larger clients, and more recently, the impact of AI, which has elongated clients' planning work and caused delays before scale production ready projects can be commenced. Our concentration on payments as a vertical and on our UK Client base has, for many years, driven significant growth for our business. And of course, this is where the business started, so perhaps that has not been surprising. However, over the past 12 months, these two areas have experienced significant headwinds. Looking forward, we plan to continue to diversify our industry verticals and client geographies, moving towards a more balanced and less cyclical business model. Finally, during the last 12 months, we have broadened our delivery presence, evolving into a truly global delivery organization with significant capabilities across all time zones. As of Q4 FY'24, 17% of Endavans were based in APAC compared to 9% Q4 FY 2023. As we have entered our new financial year, we continue to invest in the people and skills required to support this next wave of digital transformation. We have launched Dava.X, where we provide tailored expertise to help clients embrace and implement technologies rapidly and at scale. These hyper focused specialist areas represent emerging and established technologies and the strong capabilities clients have access to when working within Dava. The areas of specialism covered by Dava.X are AI and data, core modernization, cloud, cybersecurity, embedded software, sustainability, physical computing and quantum. We've strengthened our team through key hires and an internal reorganization to ensure we are fully focused on delivering the best outcomes for our clients. We also invested in tools and technology for enhanced efficiency. Over time, this investment is expected to shift towards revenue generating efforts, paving the way for improved margins in the future. I'm very excited about our acquisition of GalaxE, and the integration is going according to plan. We are seeing a significant number of cross sell projects, and I'll give some examples shortly. And now let me share a few thoughts about some of the most exciting achievements and advances from Endava's recent months. While the AI driven digital shift offers exciting opportunities, we are earnest in our emphasis of upskilling people and businesses to leverage technological advancements to drive meaningful and impactful outcomes. Maximize the potential of AI. Organizations should move away from seeing AI merely as an add-on to existing systems and start considering it as a versatile tool capable of driving holistic transformation across the enterprise. To present an example, we're deeply engaged with a leading insurance company on this very journey. We carried out an in-depth analysis of the organization's technology landscape to identify the use cases that could be transformed by AI. This resulted in a road map that we believe provides the guide for years' worth of technology transformation opportunity and sets the foundation for the path forward. This is an approach we have honed over decades and proudly present to our clients as a way of transforming their businesses whilst minimizing risk. Another area where we see continued opportunity is in helping our clients move beyond proof-of-concepts and towards more scaled production systems. This is particularly relevant to the work we're doing with AI as the technology presents significant engineering challenges building production scale systems. To address this, we are working closely with our clients on ideating through use cases focused on the business problems they have as opposed to simply proving they can use the technology. A few examples from across the various industries we work in include helping an airline client leverage AI to better service clients, helping an insurance client optimize the claims process by embedding AI and using automation to enhance document validation for a client in the health care space. I'd also like to share some progress on some of the exciting in-house solutions we have developed to help our clients through this digital shift. You may remember a previous announcement about our proprietary Agentic AI solution called Morpheus. We continue to advance this solution and our clients are showing interest in leveraging it to enhance their business. As an example, we are currently using it to help deliver the creation of code for a client in a highly regulated healthcare industry. Working with the client, we use Morpheus to create AI agents focused on assisting their teams with delivery of complex workflows. These agents can play specific roles, access tools and collaborate to reimagine complex business processes. In a recent project for a global pharmaceuticals company, Morpheus helped reduce a business process from five days to less than 10 minutes and is expected to deliver annualized savings of more than $10 million. We believe this particular use case is applicable to over 50 similar organizations. We've received incredible feedback from leaders in the AI ecosystem that Morpheus' potential is truly transformational. It's great to see how it is helping our clients achieve their objectives in embracing AI and we will continue to develop the capabilities of Morpheus in line with our client needs. In addition to the examples I've already mentioned, we continue to see demand from our clients to leverage AI across many other use cases as well. For example, we are currently working with a medical examination provider to optimize their processing workflow and reduce the cost by enhancing their document validation and quality assurance with AI capabilities. To help them achieve this, we developed an AI driven solution using GPT-4 and cloud based cognitive services to verify fields, check grammar and assess responses via a user friendly web app, improving the accuracy and efficiency for medical professionals while performing their daily tasks. As a final example of just how broad the opportunity for AI is, we also recently worked with a large furniture supplier in Europe to create an AI powered solution to assist the client in building furniture catalogs by forecasting item attributes, performing domain specific translations between multiple languages and analyzing material images for accurate labeling. For this particular project, we used a slightly different technology. In this case, OpenAI and Microsoft Azure Cognitive Services, which demonstrates how we can adapt to the client's technology needs. As we know, the industry's fast changing landscape is being fueled by this disruptive tech wave driven by AI. This requires businesses to not only embrace innovative technologies, but also look into their core systems and shift towards a truly digital core that enables the rapid and efficient delivery of new initiatives. That is one of the reasons we are integrating the GalaxE core modernization approach with our existing capabilities and with positive feedback from clients so far. Many of our existing clients have expressed significant interest due to their need to transform their core legacy applications to enable the next wave of digital transformation and integrate with AI capabilities. We are seeing this trend across many of our clients, but most significantly in finance and healthcare. I'm proud to share a few examples of early success stories from our cross selling efforts. The first example of our work is for a leading financial services company, where we embarked on a project to analyze their existing technology platforms and rationalize them down to an optimal future state design that was much more efficient to run. We used our automation tools to help perform the analysis and identify the impact of specific business requirements on the target state design, the components that would need to be changed and the impact to the regression test scope and specific use cases, all of which helps to create transparency and build confidence in the likelihood of success for the transformation. Next, we worked with an energy supply and logistics company to complete a post-acquisition integration project, in which we documented their internal tech and disaster recovery process using our automation capabilities. Additionally, we are working with a biopharmaceuticals services company to help them on a critical project to redesign how they store and access data. To achieve the desired results, we are helping them manage data across different teams and business areas to form a more cohesive view of key business and operational data. Another great example of our work is for a national drugstore chain in the US where our latest projects involve discovery work on how to modernize a two decade old application. That system was built to handle the filling of prescriptions across their retail locations and is a major part of the business that needs updating. Lastly, for one of our large payment clients, we are working to update a number of their existing platforms using our core modernization capabilities. In parallel, we are beginning to incorporate other AI tools like GitHub Copilot to help enhance and derisk the changes that are being made. All of these examples leverage a combination of the traditional digital transformation capabilities we are known for as well as the core modernization capabilities we've gained through the incorporation of GalaxE. Moving on, I'm pleased to share that this July, we announced a strategic deal with OpenAI to deploy ChatGPT enterprise licenses to all of our employees globally. A team of ChatGPT champions from across the business are already developing GPTs and passing on best practice to deeply embed AI within all areas of our business. We're integrating the technology with internal systems to establish best practice and pave the way for seamless company-wide integration. We are already seeing the power of this technology with a number of specialized GPTs being created and deployed to enable our teams to be more productive. To ensure employees maximize the benefits of this powerful tool whilst using it responsibly, we have established an AI committee to define and refine our AI use policy and we have implemented a mandatory training module on the use of AI for all staff. Now an exciting piece of news. Today, we announced a partnership with the Phoenix Suns and Phoenix Mercury to elevate their fan engagement through personalized digital experiences. The collaboration Endava's latest in the global professional sports market will bring our technology to the Suns' and Mercury's marketing efforts to provide increased data insights. It's a really exciting project and we're looking forward to tip-off our partnership with the Suns and Mercury. I'm pleased to share that today we've published our 2024 Sustainability Report, which is now available on our website. We've made significant progress with our environmental agenda and our SBTi targets were officially approved in July. Endava has approved near and long-term science based emissions reduction targets and an overall science based net zero target. Additionally, our report also focuses on how we support our clients in their sustainability journeys, fueled by our industry expertise, ESG partnerships and green software capabilities. In the same breath, I'd like to touch on our commitment to continuing to invest in meaningful partnerships that bolster our existing ecosystem and ultimately better support our clients. An example of this was a recent panel discussion with Endava's partners from Snowflake, Guidewire and Stripe diving into how strategic partnerships can drive client centricity and creativity. Wrapping up, we ended the quarter with 12,085 Endavans onboard, which represents a 0.2% increase from the same period last year. Looking forward, in the current environment, we're prioritizing recruitment in high demand areas. I'd like to take this opportunity to thank all Endavans for their commitment and determination as we're navigating the challenges and moving towards new opportunities together. We will continue to manage the business for the long-term, maintaining our culture and organizational health and creating exciting technological solutions that empower our clients and their clients to thrive in this next wave of AI driven digital transformation. Now I'll hand over to Mark, who will walk you through our quarterly financial results and offer guidance for the upcoming quarter and new financial year.