Tony Xu
Analyst · Eric Sheridan from Goldman Sachs. Your line is open
Hey, Eric, it's Tony. I can take this one. I mean, I guess in short, a lot of this is just making a lot of product improvements. I think that the state of play of where grocery delivery is in U.S. or globally, it's still quite nascent. I mean, if you look at the penetration levels of where it is compared to other categories of e-commerce and delivery, it is still quite lagging. And I think there's several reasons, but the short version of this is that customers today are asked to pay a premium, but they don't always receive the items that they order. That's not a great proposition. And so there's a lot of work that we're just doing to improve each one of these vectors, you know, and, you know, everything from adding more skews to our catalog, understanding, you know, exactly where items are and how we make sure that we deliver with perfect accuracy, making sure that we can increase the affordability of the products, making sure that we are matching the right type of Dashers, who wants to do grocery deliveries with actual grocery orders. Working together with grocers and other retail partners to make sure that all of this ecosystem is set up for perfect delivery quality. There's just a lot of different small things. I mean, if you looked at the list, it would probably be like a project list of like 100s or something like this. So there isn't any one thing. I think the key learning is that, it would be one that there still remains a lot of product improvement left. We're really satisfied with what we've done in ‘24 and in the years prior, but there's a long way to go. Two, customers who started by building a relationship with us in grocery of buying small top-up orders for the middle of the week run are now buying larger baskets and we're now serving all of their use cases. This is kind of the point Rob you made to an earlier question about how the spend is growing for each recurring customer. And three, this I think, that was a bit to another part of your question which is that you know more and more, you know, grocers see that you know the business that we bring and the customers that we bring is very incremental to what they see through their own channels as well as with other partners. And so I think all of these things have been very strong indicators that we're on the right path. But as I mentioned, I think kind of the main one still, you know, in terms of our focus is we just have to keep working on the product. We feel, again, really good about the progress we've made, but we still feel like we're super early in terms of what grocery delivery should look like.