Tim Hingtgen
Analyst · Nephron Research
Thank you, Wayne. I also will now quickly highlight our annual hospitals CEO and regional president meeting that took place a few weeks ago. Many of our hospital leaders shared specific measurable initiatives, that are driving better performance in their respective markets and it was very gratifying to see how they are executing on the strategic plans and improving their competitive positions. Across the organization, our leaders are aligned to our strategic imperatives and they are highly motivated to continuously improve and to deliver strong results. On today's call, I will walk through our volumes and share the latest in a few of our strategic focus areas. On the volume side, our same-store admissions improved 2.4%. Similar to last quarter, the increase in volumes was seen across a number of different geographies and markets. Surgeries grew 4.6% due to both physician and capital investments in orthopedics, cardiology, GI and other service lines. The ER business were up 2.4%, which was in line with our second quarter performance. This growth continues to be driven by our transfer center model, enhanced clinical and EMS outreach programs and freestanding ED growth. Same-store net revenue increased 4.1% and our adjusted admissions were up 3.6%. Net revenue per admission was impacted this quarter, due to our toughest comp of the year, as well as stronger outpatient revenue growth this quarter. Overall, we were pleased with our volume performance and remain focused on all of our opportunities to continue these trends. We are making solid strides across our operating initiatives, including physician practices, the transfer program, accountable care organizations or ACOs, inpatient investments, access point development, as well as others. Key to our same-store volume improvements include targeted access point investments, as well as heightened emphasis on primary care development. While we continue to invest in access strategies by adding freestanding EDs, urgent care and walk-in clinics to expand our scale and to offer more patient entry points into our markets, we've been very effective in our efforts to expand our primary care base. We know that the primary care provider and patient relationship is the core foundation for overall growth and critically important to the work we are doing to strategically advance key service lines. Our emphasis has been on recruiting and placing primary care in the right locations, supporting providers with the resources they need to be successful and continuously advancing patient experience and convenience at the primary care level. In addition to more convenient care locations, we have placed an emphasis on creating a consumer-focused patient experience. This includes operating same-day and walk-in appointments in most markets, providing online and centralized scheduling options and improving our digital marketing and consumer engagement platforms. As a result of these development efforts, we saw nearly 47,000 new patient appointments from our online and centralized scheduling initiatives in the third quarter and we had more than 1.1 million primary care access visits in the third quarter. This is up double digits from the prior year and also contributed to our strong 7% outpatient net revenue growth. Inpatient net revenue was up 2% this quarter. In addition to our continued outpatient investments, we are also deploying hospital specific strategic capital with recent investments focused on adding beds, surgical and GI capacity, ED expansion and service line development across a number of markets. Year-to-date, new bed additions have come online at Birmingham Alabama, Palmer Alaska, and Victoria Texas. And surgical GI and cardiac capacity has been expanded in several markets including Knoxville, Tennessee; Cedar Park, Texas; and Wilkes-Barre, Pennsylvania. And we have a solid pipeline of projects underway and planned for completion over the next few quarters. We are also in the midst of comprehensive in-depth development expansion planning in a number of our core markets and networks, which will result in additional facility expansions and additions, incremental access points and new services to further our opportunities for sustainable market share and volume growth. Switching to our in-house CHS transfer program. Last quarter, I mentioned that we were expanding this offering to more hospitals and markets due to our rollout success to date. We now expect this program to be implemented in over 75% of our hospitals by the end of 2020. During the third quarter, comparable hospitals that have utilized our transfer and access program for more than a year have increased their inbound transfers by 17%. In summary, we are pleased with the improvements we are making and the momentum we are generating across many markets. In addition, to our growth priorities, we remain committed to delivering high quality health care in every market we serve. And we are focused on managing expenses across the entire organization, including corporate functions as well as achieving the most efficient use of resources in our markets. And as we move forward, we expect our strategies to lead to broad operational improvements including improved same-store net revenue and EBITDA performance. Tom?