Lisa Wardell
Analyst · BMO Capital
Thank you, Joan. Good afternoon, everyone, and thank you for joining us on today's call. I am honored to address all of you today for first time since becoming DeVry group's CEO this past May. Having served on DeVry's board for eight years, I can tell you I have witnessed tremendous change across our industry and within our organization. I've had the pleasure to meet some of you on our roadshow in June, but for those who haven't met me, let me tell you why I'm here. I am passionate about higher education. As the first in my family to graduate from college, I've witnessed firsthand the sacrifice that many students make to gain access to the higher education system. There were times during college that I had to choose between paying for tuition and helping my family to pay household bills. This is the reality of students who come from challenged socioeconomic backgrounds, as well as many students who simply require a different path to maximizing their potential. That's why I want to ensure that DeVry's group's institutions offer academically rigorous programs that provide skills and career values to students on their higher education journey. There is no question that we understand the challenges our students are facing and the imperative to provide better access to the programs and resources that will help them attain their life goals. Our focus is centered on doing just that while improving the underlying economics of how we operate. I have a strong sense of urgency, and I'm taking decisive actions to improve our operating performance and further evolve our programs to meet the needs of today's students with the aim of filling the global work force skills gaps that are prevalent in our society. We're focused on expanding our programming offerings and reaching across a number of in-demand professions worldwide, particularly in technology, healthcare and professional education. DeVry Group needs to regain its footing by more effectively addressing the work force imbalances that exist while achieving better persistence, completion and graduate employment. This will benefit all of our stakeholders and it's how we will measure success. We believe we can achieve this mission while driving further expense reductions across our footprint and ensuring that we operate in the most efficient manner in every aspect of our operations. Supporting our efforts, the one constant that has guided DeVry Group over our 85-year history and through a range of environments is our steadfast commitment to delivering high quality, career-focused programs to our students, supported by our management team's commitment and expertise and our talented and dedicated team of educators. I am honored to continue Dennis Keller and Ron Taylor's vision of democratizing higher education. Today, we have a unique opportunity to better pair our programs with the students who can benefit most from them in a fashion that improves their ability to learn. Now, to summarize our fiscal 2016 performance, our overall operating results, which were largely in line with our plan, reflect continued solid growth at several institutions, including Chamberlain, DeVry Medical International, Becker and DeVry Brazil, offset in part by the transition underway at DeVry University and the challenges at Carrington. DeVry University's results are not satisfactory to us nor are they reflective of the many great things our dedicated colleagues are achieving as we execute our broader plan to position our organization for long-term growth and value creation. I can assure you that we're working diligently to drive student success that will allow to us demonstrate better results. As we refine our value proposition and program offerings to be more aligned with employer needs, we continue to reduce our costs and increase our focus on high demand program offerings, all without affecting academic quality. At the same time, we need to ensure that all of our institutions have the most effective resources and strategies to excel at their missions and deliver the best possible outcomes for our students. Taking a deeper look, in the past year, we've made difficult decisions aimed at right sizing our organization to reflect current market dynamics and improve our operating leverage. We made notable progress in reducing costs at DeVry University and Carrington as well as the home office. We also took a range of action to further diversify our revenue profile and expand our exposure to a number of attractive fast growing sectors where there is strong and consistent demand for well-trained professionals. For perspective, 30% of our revenues are now derived internationally compared to only 12% just five years ago. 51% of our revenues now come from the Medical and Healthcare sector, compared to 26% five years ago. In addition, 83% of our operating income before special items in fiscal 2016 came from Medical and Healthcare, compared to only 22% five years ago. As I noted, Chamberlain and DeVry Brazil are generating healthy top line growth and we're seeing continued solid performance from Becker as we strengthen our test preparation program and build on the institution's strong reputation. We believe that professional education will be a very strong driver of growth over the long-term, which is why we've allocated more resources to this important strategic vertical. DeVry Group is clearly evolving in the underlying profitability of our operations is showing improvement as we enter fiscal 2017. We believe we're making the right decisions, and laying the groundwork to return to growth, with the benefit of significant operating leverage, which will bolster our cash flow and our ability to return value to our owners. Looking to the future, I am focused on working closely with our senior leadership to review, improve and where economically advantageous, accelerate on the execution of our strategic plans. Operationalizing our strategic plan will require the following. First and foremost, we'll continue to foster a heightened culture of student centric focus and academic excellence to fully deliver on the promise and value proposition across all of DeVry Group's institutions. Persistence, completion, and graduate employment are the key factors to our success. Second, we'll continue our efforts aimed at transforming the organization to stabilize revenue and grow operating income and EPS and grow the intrinsic value of DeVry Group. Third, we're going to accelerate our efforts to leverage our organizational synergies and broaden cost production across our footprint. And finally, we're going to continue to work to find a resolution to the regulatory issues we are facing with speed and financial certainty. Underscoring these priorities is my keen desire to be part of the solution to issues facing higher education, and I intend to work collaboratively with the administration and Congress on a mutually productive path forward. Now before turning the call over to Patrick for the financial review, let me briefly touch on some of our priority initiatives, beginning with our business technology and management sector. As all of you know, DeVry University is facing a challenging environment that has impacted virtually all institutions in our market. Even so, I believe we have upside opportunities in the areas more directly within our control. Historically, we haven't adapted quickly enough to address evolving market realities. That's changing. We are now moving quickly to introduce shorter, stackable programs, with off ramps to careers that allow students the flexibility to pursue their education outside of the traditional four-year degree construct. In the past, we haven't moved quickly enough to develop a program portfolio that's focused on addressing supply and demand and balances. Nor have we fully used the advantage of technology as a cornerstone to the DeVry University value proposition. That too is changing, by focusing on these imperative, the path to sizing DeVry University for success and gaining profitability is quite clear. As we focus on turning around DeVry University, we have maintained positive economics with the university through cost reductions, primarily in head count and location. We are committed to maintaining a disciplined balance between the changes we know we need to make to return to growth and the positive economics for DeVry University that we are maintaining. In total, we reduced operating costs at DeVry University by $181 million in fiscal 2016. Beyond taking a relentless approach to our fixed costs, we are now taking more aggressive actions to manage our advertising expenditures, which need to come down as a percentage of revenue. That should not be a cause of concern because, as you know, the way that our potential students get and act on information has completely changed. It should come as no surprise that the old methods of advertising need to be modified for our students and our model. Our near-term goal is stabilizing revenue, and our ultimate goal, of course, is to grow enrollments so that we can complete a successful turnaround. And we have to achieve this objective while fostering a more efficient marketing program. So, we still have work to do, but we continue to believe the steps we are taking will ultimately lead to new enrollments and revenue growth. Time is of the essence and I am committed to achieving this imperative. New program offerings, shifting our marketing strategy to focus on specific programs, our efforts to address affordability through new pricing and scholarships, our focus on corporate pairs who define value as paying for measurable job skills, and our strong expense discipline are all part of a formula that I believe will result in both growth and significant operating leverage at DeVry University over the long term. Let me now touch on our Medical and Healthcare segment, which is our largest contributor to revenues and earnings. We continue to excel in launching and supporting quality degree and certificate programs that are very much in demand and aligned with global healthcare trends, especially in nursing, which is expected to grow at a double-digit rate in terms of total employment through the next decade. Overall, our reputation continues to strengthen as thousands of our talented alumni populate the broader healthcare market. Looking specifically at Chamberlain, with another quarter of double-digit growth in both revenues and enrollment, there's no doubt the institution continues to perform very well as we strengthen our program offerings and further deepen our employer relationship across the industry. We believe Chamberlain remains a growth story that is well positioned to support demand for quality nursing graduates well into the future. During fiscal 2017, we'll be constructing three new campuses and, pending regulatory approval, we expect to begin teaching at these schools in fiscal 2018. We opened three new campuses during fiscal 2016, including our Sacramento campus, which we opened in May. This followed four new campus openings in fiscal 2015. This brings our current footprint to 20 campuses in 14 states. Overall, the last seven new campuses we opened are on track to meet or exceed our internal expectations, and we are already exploring the potential expansion of our North Brunswick, New Jersey facilities, which we opened in May of 2015. With regard to new programs, our online Masters of Public Health offering was approved by Illinois Board of Higher Education in June. We have submitted the application for HLC approval and plan to begin rolling out the program to an initial 12 markets beginning in January of 2017 pending approval. Chamberlain's Phoenix campus launched a BSN concentration in serving Hispanic communities in May. Hispanics currently represent the largest minority group in the U.S. and that growth is expected to continue. The concentration has an increased focus on developing students' cultural competency through coursework, clinical immersions and language acquisition resources to prepare graduates to meet the needs of Hispanic individuals, families, and communities. Needless to say, we're excited about this new program, and we're also excited about the many opportunities that Chamberlain is pursuing. Finally, I would like to note that Chamberlain continues to excel in driving efficiencies, even during a period of growth and expansion. For example, Chamberlain's advertising expenditures accounted for just under 10% of revenue in fiscal 2016 as compared to nearly 12% in fiscal 2015. DeVry Medical International's academic progress continues to be solid, with continued positive increases in student retention and another solid revenue placement season for both medical students. DMI's institutions are very well regarded and continue to graduate well trained and sought after professions entering the medical profession year in and year out. The environment is increasingly competitive and we've experienced some choppiness in new student enrollment. To help put thus this in perspective, DMI's average new enrollment in fiscal 2016 was up 1.2% and average total enrollment was up 1.3% for the year. At the lower end of the range for our low single digit guidance. We have not been achieving new student enrollment growth at Ross University School of Medicine in recent semesters, and we need to reverse this trend. This is a serious issue for us. We are reviewing alternatives to differentiating our medical schools from the competition, and improving the effectiveness of our marketing strategies, including shifting from traditional media and event-driven marketing to greater use of digital and social media channels to drive awareness throughout the year. Now let me turn briefly to Carrington where we have continued to focus on reigniting enrollment growth following decreases in the last year, as well as reducing our cost structure given subsequent revenue decline. In the fourth quarter of fiscal 2016, we reduced our expenses by nearly 6% compared to fiscal 2015. We took actions to further reduce expenses in fiscal 2017, including headcount reductions and real estate consolidation, as well as driving marketing efficiencies. The team at Carrington's working hard to stabilize enrollments, and to that end, in May, Carrington's governing board appointed Dr. Donna Loraine, as the Institution's new president. Dr. Loraine was previously Chief Academic Officer and Provost of DeVry University. She has a 25-year history with a proven track record of designing and developing quality academic programs that meet student needs, and we're working closely with her to address the challenges at Carrington. And on the revenue side, we are continuing to focus on rolling out our new programs in pharmacy, technology, veterinary assisting and medical billing and coding. These programs have showed good signs of strength and demonstrate our ability to bring valuable and relevant course work and programs to serve areas of the work force where supply and demand imbalances exist. In our International and Professional Education business, Becker's results were very good across the board, with the CPA program delivering a 4% increase in revenue in the quarter, while revenue at Becker Healthcare was up double-digit. At the same time, Becker's total expenses decreased just over10% compared to last year's fiscal fourth quarter, which also supported a very healthy double-digit increase in operating income. We're continuing to benefit from improved operating efficiencies at Becker's CPA program given the ongoing shift in the operating model towards more favorable online economics. Becker is a great example of educational technology being both a win for our students and a win for us. Supporting Becker's reputation for excellence, over 90% of the What Sells award winners, 68 of 75, in 2015 studied with Becker. We have consistently maintained the 90% level since the American Institute of Certified Public Accountants, or AICPA, began naming award recipients 11 years ago. The consistent performance by Becker in helping so many students receive this prestigious award is a clear reflection of the quality of Becker's program, the quality of the instructors and the dedication of the entire organization. Becker recently completed its acquisition of the Association of Certified Anti-Money Laundering Specialists, or ACAMS. This was a highly strategic acquisition that we believe will deliver superior growth opportunities and marketing synergies with Becker's current program offering. Given our resources and reputation, DeVry Education Group is uniquely positioned to increase the value of the ACAMS franchise. ACAMS is the largest international membership organization dedicated to enhancing the knowledge and skills of anti-money laundering, AML, and financial crimes prevention professionals, and is a leader, serving a potential total addressable market of more than two billion. Its revenue is expected to be in the low 40 million range in fiscal 2017. ACAMS provides an entire value chain for the anti-money laundering sector. It provides certification, CAMS certification, trains and prepares students for that certification and maintains the membership association and continuing education requirements for the ACAMS community. In addition, ACAMS has clear opportunities to serve the current Becker customer base and vice versa, due to the alignment of the accounting, fraud, risk assessment and anti-money laundering professions as the regulations and requirements on the financial services and accounting industries become more and more stringent. Becker brings education technology and marketing capabilities that ACAMS did not have as a resource prior to this acquisition. In addition, the acquisition further diversified our revenue profile into the attractive and growing professional education arena, both domestically and globally, where there is ample room to scale and utilize our growing footprint to introduce ACAMS programs to new markets. Patrick will provide an overview on the financing for ACAMS in a moment but first let me turn to Brazil. As I noted, top line growth at DeVry Brazil was strong in the fourth quarter, and full year, on an organic constant currency basis, and we continue to believe enrollment growth and increased cost management will result in improved operating leverage over time. We have now created an organization with significant scale, and we expect DeVry Brasil will become a more meaningful generator of capital to DeVry Group. Brazil remains a key growth market where we have terrific opportunity to take advantage of the expanding middle class, increasing college penetration and favorable regulatory systems. Now before providing my closing remarks, I would like to turn the call over to Patrick for the financial review.