Daniel M. Hamburger
Analyst · Wells Fargo
Thank you, Joan. Thank you, all, very much for joining us today. Let me begin with an overview of first quarter and segment highlights. While the story for DeVry Education Group right now is at 1/2, DeVry University is still struggling, our other institutions are doing well and growing. DeVry University in Houston enrollments were better in September than in prior sessions. The turnaround plan at DeVry University is producing early signs of improvement. But we are operating in a challenging and choppy environment in U.S. business and technology education. And we expect these conditions could continue for a while. At the same time, we are investing in our growing institutions, particularly healthcare, professional and international education. Our long-term formula of quality plus diversification equals growth continues to help us work through the cyclical weakness in U.S. business and technology education. Our focus on quality drives solid student outcomes, and our diversification in high-growth career fields, degree levels and geographies positions us for long-term growth. So with that overview, let me touch on a few highlights within our segments. I'll begin with the Medical and Healthcare segment, where revenues and earnings grew nicely. In DeVry Medical International, new student enrollment grew 5.7% as expected. Long term, given market demand, we think a sustainable rate of enrollment growth in our medical schools is in the low single-digit range, with revenues and earnings higher than that. Let me provide some perspective on why medical education is so attractive and why it's such an important part of our diversification strategy. First, the supply/demand imbalance in medical education. In 2012, there were more than 45,000 qualified applicants at U.S. med schools. But given limited capacity, U.S. schools were able to accommodate less than half that demand. Second, it's projected that by 2025, the physician shortage in the U.S. alone will total more than 130,000, with more than half the shortage in primary care. Our graduates go into primary care double the rate of the U.S. average, so we're meeting the needs where the needs are greatest. And most importantly, our medical schools produce strong student outcomes. For example, our graduation -- our graduates retain high pass rates in Step 1 of the U.S. Medical Licensing Exam. At both Ross and the American University of the Caribbean, the pass rate is 96%. That's on par with U.S. medical students. Our medical schools also have very low cohort default rate, only 1.1% at both Ross and the UC. We have alumni practicing in every state, in every Canadian province and in nearly every area of medicine. At AUC, we'll open a new academic building in January. It will feature an advanced anatomy lab and simulation center, a large integrated clinical medicine lab, a lecture hall, and individual and group study spaces. Since we acquired AUC a couple of years ago, we've invested $35 million in academic quality and campus expansion to better serve our students and to meet the demand for well-trained physicians. Moving onto Ross University School of Veterinary Medicine. We recently announced that as part of our partnership with the Moredun Research Institute in Scotland, Professor Clare Hamilton has been appointed to a research fellowship in zoonotic infection. These are infections like rabies that can be transferred from animals to humans. Zoonotic research is a synergy that we can leverage by running both veterinary and human medical schools. Chamberlain College of Nursing delivered strong enrollment growth this quarter as the solid demand for nurses continues. I'm proud to say that Chamberlain now serves a record 15,000 students, which makes us one of the largest nursing programs in the U.S. Chamberlain is distinguished by a value proposition that's centered on academic quality and on service excellence that we call Chamberlain Care. Two of our recently launched graduate programs are helping to support our growth. These are the Family Nurse Practitioner and the Doctor of Nursing Practice. Increasingly, nurses are seeking post baccalaureate degrees to improve their career opportunities. To accommodate the demand for our qualified nurses, we're investing in Chamberlain's expansion. Mayor Rahm Emanuel recently helped us cut the ribbon on a major expansion in our Chicago campus. We hope you can come to our annual shareholders meeting next month so you can see it. Another expansion is underway at our Atlanta Campus, which will double the capacity of that location. We received approvals for our campus in Troy, Michigan that we expect to open in summer 2015, and we received the initial approvals from the New Jersey Board of Nursing for our new campus there. Chamberlain exemplifies our commitment to academic quality. In September, a number of Chamberlain faculty received one of the highest honors in nursing. Dr. Dee McGonigle, professor in our Masters program, was inducted as a fellow at the National League for Nursing Academy of Nursing Education. She was 1 of 28 distinguished nurse educators across the U.S. selected for that honor this year. Now moving onto Carrington. We're making good progress on our turnaround plan. Total enrollment was up for the fourth consecutive quarter. New student enrollment was down because of our academic calendar. During the quarter, we had one less start than we did in the same period last year. Tim is going to provide comparable enrollment data in a moment. Let me just note that we've now given 3 consecutive quarters of revenue growth and 3 consecutive quarters of expense reduction at Carrington. Next, the International and Professional Education segment. DeVry Brasil's revenues were up and total student enrollment increased. New students were down in the last semester. I've asked Tim to give you some more detail on enrollments that we hope you'll find helpful. DeVry Brasil's reputation is strong and growing, and we've really become an acquirer of choice in Northeast Brazil. Our 3 most recent acquisitions -- transactions were done on an exclusive basis, not through an auction process. We feel very good about the academic and economic value that we're able to create through acquisitions. Becker Professional Education also had a good quarter, with revenues growing about 3%. During the quarter, Becker signed an agreement with EduPristine to offer our CPA test materials to exam candidates in India's largest cities. The CPA market remains steady, while the other 4 markets that Becker serve are good growth opportunities, namely, the U.S. Medical Licensing Exam, the Association of Chartered Certified Accountants, Project Management Professional and Continuing Professional Education. We turn now to Business, Technology and Management segment. One of the factors impacting demand in DeVry University as well as higher education across the U.S. continues to be prospective students' lack of confidence in the job market and hesitancy to make the commitment to go to college. The recent government shutdown didn't help. We saw a downturn in Internet searches across education and in our own inquiries within days of the shutdown announcement, many students worried that federal aid might be stopped and indicated they were going to wait until the uncertainty clear up. And put yourself in the shoes of a single mother who is thinking about enrolling in college or a government worker on a furlough or a military student. With the shutdown, you worried that federal aid might not be there. And this becomes one more reason to potentially put off the decision to go to college. We believe this is a micro-version of the larger macro story we've seen in the last 2 years. Enrollment has historically fared well during economic downturns, but the prolonged high unemployment has given many potential students pause, that they're just not sure the jobs are going to be there when they finish their program. To this point, the Career Advisory Board, which was established by DeVry University, recently conducted a study that said that nearly 40% of job seekers lack confidence that the job market would improve next year. We believe this is why we've seen even community college enrollments down 2 years in a row despite their low tax-subsidized price and why we've seen reports of many traditional independent institutions missed their enrollment goals by 10% or 20% or even 30%. It's not an issue isolated in only the private sector institutions, but it's an issue across post-secondary education in the U.S. All this leads us to think that there may be pent-up demand building to be released as the economy improves. Now our recent enrollment results at DeVry University improved in September, but we're still facing this challenging environment. In response, we've put in place a 5-point turnaround plan. And that's, number one, to further improve academic quality; two, align our cost structure with enrollment levels; three, regain enrollment growth; four, to make targeted investments to drive future growth; and five, to manage the change process while at the same time developing our team. Let me update you on our progress in some of these areas. First, academic quality. You may recall that in the past few quarters, we've announced academic milestones, including reaffirmation of DeVry University's institutional accreditation from the Higher Learning Commission and earning specialized accreditation of our business programs from the Accreditation Council for Business Schools and Programs. Well, during the first quarter, DeVry University achieved another academic success. The Accreditation Board for Engineering and Technology re-accredited DeVry University's on-site Bachelor's programs in Biomedical Engineering Technology, Computer Engineering Technology and Electronics Engineering Technology. We know there've been questions about accreditation problems at some other schools. We believe that if you deliver quality for students, it'll be recognized by accreditors. Second, in aligning our cost structure, we continue to manage aggressively. The entire organization is focused on increasing efficiencies. We've reduced costs through staffing adjustments, through consolidating certain functions and by lowering variable costs. We're still on track for at least $60 million in savings and value creation for fiscal 2014. Longer-term, we'll continue to optimize our real estate footprint. We're also working on process redesign and restructuring to both lower costs on a sustainable basis to make them more variable while improving service quality. As part 3 of the plan, regain enrollment growth. You'll recall that we're implementing a new approach to attracting students to DeVry University, including call-to-action events. These are integrated university-wide events to drive more internal and external energy at certain points in the year. The September call-to-action event included a new Career Catalyst Scholarship of up to $20,000. Now for this, we consolidated multiple smaller scholarships into a single bigger program to facilitate communications with a stronger impact. And we did a better job of telling prospective students about scholarships earlier in the process. Now it's important to note that our improved performance in the September class was about -- was more than just the new scholarship. Successful elements of this broader call-to-action event included a clear message with a benefit to students in the sense of urgency and included enhanced media to support that message, everything from traditional media, right down to changing out the literature in every rack, in every campus, simultaneously. It included a whole school approach, where every department played a role, training over 2,000 people on the initiative in 2 days and metrics to track the event on a daily and weekly basis. So I hope you can see that this is an integrated effort rolled out university-wide that generated momentum and got the whole team energized. And they did a great job. In point 4 of our turnaround plan, making targeted investments to drive growth, we're currently investing in the development of new competency-based degree programs. These will allow students who qualify for the programs to complete their degree more quickly and at lower cost. We realized competency-based programs are a hot topic right now, and what's new is a total competency-based program, but note that we've run competency-based courses for several years, so we really do have experience with this form of learning. So that's an update on DeVry University's turnaround plan. We used a similar approach at Carrington, where we launched a 5-point turnaround plan, put the right people in place to execute it, and the result enrollment was up in the last 12 months, even in a difficult market. So this is how we're responding, and this is why we believe we can control our destiny. Now lastly, before I turn it over to Tim, DeVry Education Group is gearing up for the Winter Olympics in Sochi, Russia and our role is an official education partner of Team USA. We're educating over 120 student athletes and can potentially have as many as 14 from our institutions competing for spots in these games. One athlete, Elana Meyers, is vying for a place on the U.S. Bobsled Team. She's also studying in for an MBA at Keller Graduate School of Management. Now when asked how she possibly have time to do both, she said, "The answer is Keller." Keller's program gives her the flexibility and support that her schedule demands. We're excited for her and proud to help her achieve her career aspirations while she reaches for her Olympic dream. So now, I'd like to turn it over to Tim.