Daniel M. Hamburger
Analyst · Morgan Stanley
Thanks, Joan, and thank you all very much for joining us today in our fiscal 2012 third quarter results call. I'll begin with an overview of the quarter, followed by Tim and Pat, who will walk through the financial results, and I'll wrap it up with our perspective for the long-term. And we continue to navigate through a challenging environment, but it's an environment we're increasingly familiar with and understand. We're not satisfied with the results this quarter. They don't yet fully reflect our sense of urgency. This is not business as usual. We know strong efforts and changes are required for us to get where we want to go. And while we see progress that reinforces our confidence that we are on the right path, we also recognize that we've got a lot of work to do. It is going to take some time to reflect in our results. So on my upfront summary, let me cover the actions we have taken and are taking on our performance improvement plan where we see opportunities to make targeted investments to drive growth, the outlook over our 5-year planning horizon and our approach to capital allocation. So here's an update on our 5-point performance improvement plan. First off, we've made progress in more closely aligning our costs with enrollment levels. We have a task force of internal and external people working on this, and they've been doing a good job. Over the last 12 months, we've reduced our workforce generating about $25 million in annual savings with the vast majority of those reductions coming from DeVry University and Carrington. We've now identified an additional $50 million of cost savings from our fiscal 2012 full year cost base, again the majority of which is focused at DeVry University and Carrington. We're finding savings through reducing variable costs, centralizing processes and by reengineering processes, for example, using new technology. We've also identified revenue enhancement ideas. This is about value creation, not just cost reduction. I'll ask Tim to discuss our initiatives on point one of the plan in a little bit more detail. The second point of our performance improvement plan is enhancing the effectiveness of our recruiting efforts. Last month, we held additional training for DeVry University admissions and revisions to their performance management system. These revisions were driven by carefully listening to our teams and learning what's worked well and what could be improved. As a result, we believe our revision advisors and their managers are beginning to feel a little more comfortable with the new system and over time, these efforts should begin to have a positive effect on enrollment trends. We're also working on new technologies to enhance the student enrollment process and further strengthening our outreach to corporations and to community colleges as part of the recruiting process. The third point of the plan is to improve awareness building and marketing. At the tactical level of efficiency and effectiveness, we're cultivating higher-quality student inquiries through organic sources like an improved website and search optimization. We're focused on all forms of digital in a big way, including mobile, social and so on. And at the strategic level, we're building on DeVry's strong brand as a means of driving long-term growth and differentiation. DeVry's partnership with the U.S. Olympic Committee is an excellent example of enhancing our brand. The USOC selected DeVry as an official education provider to Team U.S.A. We're very proud of this partnership. We have 40 students athletes already enrolled in DeVry University. You may have seen a new series of Olympic-themed advertisements, which will be bringing additional awareness to the flexible delivery option and the student support services that we offer to our DeVry family of institutions. This relationship and this campaign are perfectly aligned with DeVry University's message to students: Let nothing stand in your way. We've provided a link to one of the ads in the press release, you can see it. Fourth, we're making targeted investments that are laying the foundation for future growth. During this quarter, DeVry Brasil acquired Faculdade Boa Viagem, which further expands our presence in the fast-growing region of Northeast Brazil. FBV currently serves about 5,800 students and offers both undergraduate and graduate degree programs, including business, law, engineering, information technology and that's at 3 campuses. FBV provides excellent academic quality to students and is one of the top-ranked colleges in this city of Recife. We now have over 21,000 students in 3 cities and 6 campuses in Brazil. We're driving significant synergies and adding value by transferring best practices in academics, admissions and student services. We're very excited about the growth opportunities in Brazil, both organic and through acquisition. Becker recently acquired Falcon Physician Reviews, which leverages Becker's expertise in exam preparation, as well as the healthcare expertise within the DeVry's family of institutions. Falcon establishes a platform to expand further into the healthcare education market through additional offerings. And we plan to leverage our international partnerships to expand this platform into new countries. This is all a part of Becker's strategy of expanding into new vertical markets, surrounding each one with a full complement of executive education and exam review services. We intend to pursue a strategy in healthcare that's analogous to what we've done in accounting, where students can move from DeVry University undergraduate to Keller Graduate School and on to Becker CPA Review, saving them time and money. A very strong and differentiated value proposition for students and very successful in accounting and to do it in healthcare. Further, we're targeting growth investments in new high-demand programs and in new locations. New programs include adding bachelor's and master's level degrees in areas like accounting, healthcare administration, public policy. New campuses, include Chamberlain locations in Houston and Atlanta. We're seeing strong demand for nursing. In fact, Atlanta set a record for new campus inquiries. We're on target to open 2 new campuses in January. We'd like to provide more information for you on the economics of new campuses and how that's impacting our cost structure. I'm going to ask Tim to do that in a minute. We often say that we're investing in quality and I want to share a specific example that illustrates what we mean. New graduate nursing residency programs in hospitals are highly competitive. While in St. Louis, Chamberlain graduates failed 33% of the residency positions within one our partner hospitals. The major hospital system in Columbus, Chamberlain grads filled 38% available slots. And at a Chicago health system, 50% of the nurse residency positions were filled by Chamberlain graduates. So when we say we're investing in academic quality, the return on that investment is qualified graduates. And lastly, the fifth element of our plan is continuing to invest in our people, in both good times and bad. This week, we're holding our Annual DeVry University Faculty Symposium. This is a forum for faculty professional development, which helps us improve the effectiveness of our curriculum and our teaching methods. Investing in our people, we also improve academic quality and service to our students. That's a brief update on how we're managing to our performance improvement plan, both to enhance our near-term results and, at the same time, to make targeted investments to drive future growth. We're confident we'll be leaner and more efficient and emerge on the other side of this sector-wide downturn in a better position. The plan addresses a most pervasive trend that we're seeing and that, frankly, all of higher education in the U.S. are seeing that potential students remain very cautious when it comes to making the investment for time, money and personal risk that's involved in the commitment of going to college or going back to college. Now, of course, the potential silver lining in this trend is that there remains demand for higher education and that once conditions improve, and potential students feel more comfortable making that commitment, or our DeVry family of institutions is well positioned to meet that pent-up demand. We believe the challenges we're facing are a short-term dislocation in an otherwise long-term trend of demand for career-focused education, so what's the outlook longer-term? We've recently updated our 5-year strategic plan for fiscal 2012 through 2016. And we view DeVry's performance in 3 phases because if you look at DeVry's performance in the last 5-year period, that was the performance phase. Organization was operating on all cylinders, averaging 20% revenue growth and 50% earnings growth each year. We were enjoying the benefits of strong enrollments and exceptional operating leverage. Second phase is fiscal 2012 and 2013, what we call the transition phase. Revenues, of course, are down this year and will probably be flat to slightly down next year. As everyone knows, given the lag effect, earnings will be down even if our revenues are flat. But this challenge also presents an opportunity. And this management team is energized and looking at our operations, driving productivity improvements, making the proper adjustments to transition the organization to the next phase. We think fiscal 2014 through 2016 will be the recovery in growth phase. Assuming modest enrollment growth at DeVry University, the recovery of enrollment to 2011 levels at Carrington and that our others institutions maintain their growth momentum in that period. So this phase will be in a strong position to benefit from operating leverage and to reap the benefits of the investments that we're making in quality and growth. So as we look at this planning horizon, even though we aren't seeing growth in fiscal '12 and '13, we anticipate a very attractive growth in earnings profile in the fiscal '14 through '16 period. I hope that gives a little insight into how we, as a management team and as a board, are thinking about the outlook. Before I turn it over to Tim, I'd like to briefly describe our approach to capital allocation to drive long-term value. We have 3 priorities here. Our first priority is to deploy capital to strengthen and to grow our core U.S. post-secondary operations. Because investments in academic quality and service excellence like our Student Central initiative has very high returns in learning and on investment. New programs and new locations also have high rates of return, so that's in this priority category as well. These are time-tested uses of investment capital, with very -- with relatively low execution risk. The second priority for the use of investment capital is diversifying beyond the core. Diversification drives growth, it mitigates risk and it helps us attract and develop talent across DeVry. And our third priority for capital allocation is to create long-term value for our fellow owners through dividends and share repurchases. Let me comment a little further on how that second priority, diversification, adds value for DeVry. The core university offerings have strong positions in good long-term growth prospects. At the same time, there are other parts of the educational spectrum with even higher rates of growth such as Brazil. DeVry Brasil is growing at 16% a year. And as we move into these new areas, we share best practices across our institutions that create value. This has worked very well in driving growth at DeVry Brasil, as well as sharing the DeVry brand itself, very effective. The diversification also mitigates risk. As an example, at the beginning of the century we were very heavily concentrated on technology programs. So when we experienced a cyclical downturn within the technology sector, that really demonstrated the value of creating a diversified group of institutions. So now, we've gone from 70% technology enrollments back then to a much more balanced array of technology, business, healthcare and other program areas. And then third, diversification helps us to attract, retain and develop DeVry's talent by offering a broader range of career opportunities to our people and in what is a people-based endeavor. This is invaluable. So with that overview, I'd like to turn it over to Tim for a further discussion of our financial results. Tim?