Ernie Garcia
Analyst · Jefferies. Please, go ahead
Sure. So, I mean, first of all, let's walk through how I think the numbers work in the simplest way we can. So, as we said, we aim for growth 6 to 12 months in advance. And that's because we've grown at a very fast rate. We do have real ops. Our growth is not continuous and smooth. It tends to be discontinuous around tax season, which is the end of February, early March. So that requires planning, and we have to build up our operational capacity ahead of time. If we go back in time to Q4, we grew at 57%. In Q3, we're growing at 74%. So we clearly were growing at higher rates, and we were anticipating higher rates of sales in Q1, because we didn't appreciate what would happen industry-wide with affordability and interest rates and consumer sentiment, everything pushing overall volumes down. And so, we build more capacity. And so, one way to look at that is, if you look at our SG&A per unit, it's at levels that we haven't been at in a really long time. And we've been at much, much lower levels. We've been on the order of $2,500 less many times in our history. And so, even if we just kind of do a simple math there and say we would have aimed for this level of growth and not kind of built for a higher level of growth across 100,000 sales, that's $250 million, that's a really big difference. And so, we built for more than showed up. And I think that's where we find ourselves today. The other impact that kind of drove the results was some of that kind of extra capacity we built also does flow through COGS, and it impacted various GPU line items, and then we saw interest rates move back. And so some of those things kind of led us to where we are. I think going forward, the most important thing that we can do is we just need to align our cost levels with sales. And the good news is, we've been growing market share very consistently even through this environment. So the underlying business continues to grow relative to the market. We grew at 14% in the quarter, which isn't as fast as we would have liked, but it's very solid in light of a shrinking environment. We continue to see more evidence of the underlying demand growth if we look a bit deeper. We pointed to the statistic of customers over 700 FICO grew that 50% in the quarter. Across all of our cohorts, we saw growth year-over-year in the quarter despite the shrinking market. So I think what we have to do now is, we just have to continue to position the business to benefit from that growth. We have to try to do our best to understand what's going to happen in the macro environment, because as we're continuing to take market share, there's a question about what's going on with the aggregate level of sales across the industry? As long as that's still shrinking, that will be a headwind to growth. When that abates and even stabilizes somewhere that should be less of a headwind, which will be beneficial. And then at some point, that, that will reverse and will turn into a tailwind. And then we also have some operational levers that we have that are in our control. We talked about -- we definitely took a hit from Omicron and logistics network. And then that was extended by winter storms. And then, as we've opened three inspection centers in the last quarter and on the quarter before it. And we've got kind of inventory in different places, that grew a little faster than we anticipated. That put a little bit of extra strain on the network. Unfortunately, that extra strain has put us in a position where we have not yet increased the visibility of inventory across our network to customers everywhere. So those are operational undertakings that we're very focused on. We want to try to get our logistics network back to where it was a year ago and then continue to proceed positively from there that would lead to faster delivery times and greater sales all else constant. And then, that puts us in a spot to be able to make inventory visible, which should also lead to greater sales of all comp. And so that's the kind of easiest and most important way to get back to balances to drive up sales. And then, I think something that we're trying to do internally and something that I'm incredibly proud of the team for is every moment, whether it's the moment you plan for, if it's a little bit different than the moment you anticipated, it is some sort of an opportunity. And as a company for the last nine years, we've been characterized by sprinting as fast as we possibly can to keep up with the demand that we've seen. And I think the company has done a great job. The team has done a great job keeping up with that growth and growing GPU and levering EBITDA. But undoubtedly, when you're growing that fast, there are just trade-offs to get made, and there are priorities that you have to kind of surrender to. And so growth usually wins. And that means that kind of cost reductions off times do take a back seat. And we haven't had a lot of opportunities where there's less immediate pressure on us to grow. And I think the advantage that we have today and the opportunity we have today is we do have excess capacity. And so we've got the team pointing their energy at, let's find ways to get more efficient fast than we otherwise would have, because still got all this effort. And now we have this new opportunity where we're not pointing a lot of that effort in the direction of just keeping our head above water with growth. And so that's the other big opportunity that we've got. And somewhere in the mix there between growing sales as a result of our market share growth, growing sales as a result of continuing to improve our operations with the overlay of whatever happens in the market. And then, getting expenses because of this opportunity that we've got, we expect to get back in balance, and then we'll continue to build from there. So that's our plan. And we feel really good about it.