Bill Boor
Analyst · CJS Securities. You may proceed
Thank you, Mark, and welcome, everyone. Our fiscal year obviously changed our close during a time of incredible disruption and uncertainty, but I think it's important to start the call by reviewing a few of the accomplishments of what was a very strong year. Net revenue grew by over 10% and exceeded $1 billion for the first time in our history. We passed the 15,000 homes sold milestone, factory-built housing gross margin as a percentage of net revenue expanded by over 0.5% contributing to record segment operating income. We acquired and integrated Destiny Homes which is a strong contributor to our results. Financial Services gross profit grew by over 5%, despite significant allowances and non-cash charges at the end of the year due to the crisis. And at $75 million, our net income grew 9.4%. Again, these are just a few of the milestones and accomplishments in a year that until March was marked by growing demand and positive trends in all of our markets. The fourth quarter did become defined by the COVID-19 developments. We reacted quickly by focusing on our employees and our customers. Homebuilding was designated as an essential service in all of the geographies we operate in, then which provided us the opportunity to continue operations. We committed to finding ways to operate safely with the goal of providing continued employment and benefits for our people and to meet our commitments to our customers. So we developed lead policies to support employees that face hardship due to the virus. And we resolved to implement the CDC guidelines to manage the possibility of transmission within our facilities. Our financial services operations quickly transitioned to working from home, and they did a remarkable job continuing to support customers. Our plants experienced episodic downtime due to a variety of COVID related causes. The vast majority of that downtime occurred in April after the year end. While it fluctuated on a daily basis for a period of time, we peaked at six of our 20 plants down. Most days down for a week occurred in early April when we did not run 25% of the possible plant operating days. However, for the second half of April the typical downtime was closer to 5%, or said a different way, about one out of our 20 plants at any given point in time. Over the last couple of weeks, all of our plants have been operating for the most part. In addition to plant downtime, we experienced elevated absenteeism from late March through early May that contributed to reduced production efficiency. For the most part, absenteeism is back to pre-COVID levels and our plants are quickly returning to full run rates. Let me take a minute and comment about Lexington. Unfortunately, we had to make a very difficult decision to cease operations at our Lexington, Mississippi plant. Cavco purchased this operation in 2017. Since the acquisition we struggled to get the operation at the expected level of performance. In particular, we've not been able to establish the product positioning in that region that's needed to improve the plant’s distribution network as planned. These challenges were compounded by the drop off in orders due to COVID-19 and ultimately the uncertainty about the timing of recovery. We're currently operating the plant to deliver on pre-existing orders in support of our independent dealers. The plant will be closed by the end of June. Shifting back to the total manufactured housing business, reduced production roughly matched the decline in orders resulting in relatively unchanged backlogs. Those backlogs remain at healthy levels. There were a few order cancellations. However, some orders were put on hold mostly by large community operators. Communities which have been driving much of the manufactured housing industry demand growth in recent period slowed orders starting in March. Street dealer businesses remained surprisingly robust during the period to-date. In our retail operation, traffic, which includes e-leads and phone inquiries as well as walk-ins initially dropped by over 50%, however, traffic has improved to the near pre-COVID levels. As has been reported elsewhere, conversion rates in the sales process have been high, resulting in retail sales recently exceeding pre-COVID and year-over-year levels, despite the reduced traffic. In-line with these retail results planned orders have been trending up since the second half of April, and they've currently surpassed February levels. Clearly, there was a lot of momentum going into the pandemic after an initial shock that reduced activity from mid-March through mid-April. It's been really encouraging to observe the people who are actively seeking a home before have largely continued on with the process and are placing orders. What is less clear is the extent to which the pipeline is reselling with new buyers entering the process. Each week, we're more convinced that the demand is replenishing. Time will tell whether the positive order trends we're seeing now will be sustained. That will depend largely on macroeconomic drivers such as employment and consumer confidence, as well as a supportive lending environment. Given the lack of visibility in these drivers, we're spending less time and attention on specific forecasts and predictions and more on remaining flexible and ready to react to various scenarios. I'm extremely proud of the way the people who’re at Cavco delivered a year of growth and record breaking results and then responded so positively to the disruption as our fiscal year came to a close. Through the COVID-19 challenges, people throughout the company have stayed focused and flexible and have demonstrated a tremendous amount of commitment for our important work of providing affordable homes. The virus did not wipe away the country's deficit of affordable housing and associated pent up demand. Sitting where we are today, we can't reliably predict when that demand will translate into orders. But the indications at the moment are positive. From a business perspective, we're responding to the uncertainty by focusing on costs and cash flow and remaining ready regardless of the market scenario. Our balance sheet and demonstrated ability to flex our cost structure to market conditions affords us the ability to continue making decisions for the long-term while managing the urgency demanded by the COVID-19 crisis. With that, I'll turn it over to Dan Urness to review the financial results.