Arnold Donald
Management
Good morning, everyone, and welcome to our business update conference call. I am Arnold Donald, President and CEO of Carnival Corporation & Plc. Today, I'm joined telephonically by our Chairman, Micky Arison; as well as David Bernstein, our Chief Financial Officer; and Beth Roberts, Senior Vice President, Investor Relations. Thank you all for joining us this morning. Before I begin, please note that some of our remarks on this call will be forward-looking. Therefore, I must refer you to the cautionary statement in today's press release. I know, I'm certainly not alone when I say I'm glad to put 2020 behind us. Clearly, 2020 was unprecedented. On the other hand, it also proved to be a true testament to the resilience of our company. I am really proud of how well we weathered the storm, and I'm very grateful to all of those who helped make it happen, particularly our Carnival family, both shipboard and shoreside. And believe me, it took all hands on deck to return over 260,000 guests home; to repatriate 90,000 crew members; to process billions of dollars, euros and pounds of guest refunds; and billions in future cruise credits; to accelerate the exit of 19 vessels and negotiate the delay in 16 ships on order; to move our entire fleet into full-pause status; to develop new cruise protocols and put them to the test as we resume cruise operations in both Italy and in Germany; to extend debt maturities and amend agreements with over 20 lenders and 40 different agreements; all while completing over a dozen financing transactions for a cumulative $19 billion of new capital. We ended the year with $9.5 billion in cash, and we have the liquidity in place to sustain ourselves throughout 2021, even in a 0 revenue environment. And we are emerging from a pause a more efficient and even better operating company. Now we executed a significant rationalization of our fleet, reducing capacity by 13%. And as a result, we are less reliant on new-to-cruise, thanks to our recurring base of repeat guests, and that represents a source of nearly 8 million guests each year, which will now be spread over a smaller fleet. Our strategic capacity reduction also delivers a structurally lower cost base, just by the fact that the 19 ships leaving the fleet are smaller and less efficient ships, we benefit by a 2% reduction in unit cost and a 1% reduction in unit fuel consumption going forward. Our efforts to rightsize our shoreside operations reduces our costs further as well as our continued focus on finding efficiencies across our ship operations. And of course, over time, we will achieve an additional structural benefit to unit cost as we deliver new, larger, more efficient ships, and this includes the recent delivery of Princess Cruises' Enchanted Princess; P&O U.K.'s Iona; Costa Firenze; and the highly anticipated Carnival Mardi Gras. Both, the first roller coaster at sea onboard Mardi Gras has already generated significant media attention for Carnival Cruise Line, garnering hundreds of millions of media impressions just in the last few months, as has the Queen Mary 2 for Cunard, which was the focal point in the recent star-studded film, Let Them All Talk, capturing over 7 billion media impressions. We further strengthen our Board of Directors, adding to an already experienced and strong board with the addition of a new independent Board member with a comprehensive background in compliance. We strengthened our management team, promoting Josh Weinstein to Chief Operations Officer. Josh is uniquely suited for this role, having previously led Carnival U.K. and prior to that, serving as our Corporate Treasurer and prior to that, serving in a role in our legal department. And together, with the rest of the leadership team, he will serve a key role as we continue to aggressively streamline our operations for effectiveness and efficiency. We are honoring our commitment to diversity and inclusion. And in fact, half of our operating companies are now led by women executives. We once again continue to make advancements in our sustainability efforts, reducing food waste and accelerating the reduction in single-use plastics, amongst other goals. One of the most rewarding aspects of 2020, clearly, was the strong fundamental demand for our brands. The forward booking trends we have consistently experienced throughout this period in spite of the extended pause in our operations, in spite of our minimal advertising effort and even in spite of the abundance of negative global news, affirm the underlying demand that will facilitate our staggered resumption and support the long-term growth of our company. And we have not only seen tremendous support for our brands from our loyal guests, it is also very encouraging to see demand from new guests. Upon resuming service, we believe we are well positioned to optimize that pent-up demand by leading brands around the world. Now as we've mentioned on our last couple of updates, our company is uniquely positioned for a phased resumption in cruise travel, given our multiple national brands, which can each be restarted independently. This has already proven to be instrumental in enabling us to resume cruising on a limited basis, both for Costa Europe, which is nearly 80% Continental European source, and for AIDA, which is roughly 95% German source. Our other brands like P&O U.K., which is 98% British sourced, P&O Australia, which is more than 99% Australia/New Zealand sourced and Carnival Cruise Line, which is 92% U.S. sourced, all present further opportunity. Additionally, the fact that these brands are characterized by ready access with drive to markets and a prevalence of charter duration cruises, strengthens the potential for success in today's environment. Of course, we will continue to utilize the 6 destinations we own and operate, including our 2 highly regarded private islands in the Caribbean, Princess Cay and Half Moon Cay. Half Moon Cay, for the 20th consecutive year, was rated by Porthole Cruise Magazine and its Readers' Choice Awards as the Best Private Island. We continue to work diligently to resume operations in the U.S., including, of course, ongoing discussions with the CDC. At the same time, we're working towards resuming operations in many other parts of the world, including Asia, Australia and, of course, the U.K., and we're working hard to do so in a way that serves the best interest of public health. Our highest responsibilities, and therefore, our top priorities are always: compliance, environmental protection and the health, safety and well-being of our guests, of the people and the communities we touch and serve and of our Carnival family, our team members shipboard and shoreside. Now we dealt with many types of viruses previously and already have effective protocols in place onboard our ships, including screening measures, medical centers and enhanced sanitation procedures, which prevent and reduce spread once brought on board from land. Clearly, however, this virus is unique. And as you know, we've been working with leading medical and science experts around the globe to develop new and enhanced protocols and procedures based on the best available science to specifically address the risks associated with COVID-19. We expect these protocols to continue to evolve as society's understanding of COVID-19 strengthens. And as we are demonstrating with both Costa and AIDA, which have received high satisfaction scores from our valued guests, who have appreciated the changes we've implemented, we intend to initially resume operations with a small percentage of the fleet. So for our initial voyages, we've chosen a sail with low occupancy levels, enabling us to gain valuable experience with our enhanced safety protocols. Now we're working toward having all of our ships back in service by the end of the year. The development of low-cost testing, the continued advent of therapies and the pace of the distribution of vaccines will certainly influence the pace of our recovery. As the industry leader, maintaining a strong balance sheet has historically been a key strength for our company and a differentiator for our shareholders. Accordingly, we secured the necessary funding in a balanced and responsible way. Currently, we have the lowest leverage in our industry, and we retained the capacity to issue additional debt. Having secured the necessary financing to get through 2021, we will turn our attention to improving the balance sheet and reducing interest on our path back to investment-grade credit. We stretched out the delivery schedule, pushing out new build capital and more importantly, we have just 1 ship for delivery in fiscal 2024 and just 1 ship for delivery in fiscal 2025. That will significantly reduce capital expenditures during those years, enabling us to pay down debt. Now all of these efforts are in keeping with our primary financial objective going forward to maximize cash generation. As we return to full operations, our cash flow will be the primary driver to return to investment-grade credit over time, creating greater shareholder value. With the aggressive actions we've taken, managing the balance sheet and reducing capacity, we are well positioned to capitalize on pent-up demand and to emerge a leaner, more efficient company, reinforcing our industry-leading position. Throughout these challenging times, we've received overwhelming support. So again, thank you to our valued guests. Thank you to our dedicated members of the Carnival family. Thank you to our travel agent partners, and thank you to our other stakeholders for their ongoing support. And especially, thank you to our investors for their continued confidence in us and in our future. With that, I will turn the call over to David.