Arnold Donald
Management
Good morning, everyone and welcome to our Fourth Quarter 2018 Earnings Conference Call. I'm Arnold Donald, President and CEO of Carnival Corporation & Plc. Thank you all for joining us this morning and a sincere happy holidays to everybody. Today, I'm joined by our Chairman, Micky Arison, by David Bernstein, our Chief Financial Officer and by Beth Roberts, Senior Vice President, Investor Relations. Before I begin, please note that some of our remarks on this call will be forward-looking. Therefore, I must refer you to the cautionary statement in today's press release. Collectively, our people, our fellow team members have achieved a very important milestone, and I'd like to take my prepared remarks on this call as an opportunity to share it with all of you. Five years ago, we established a target to deliver by the end of 2018 double-digit return on invested capital. I am very pleased to share that we have achieved double-digit return on invested capital while finishing the year with another record quarter of adjusted earnings, leading to the highest full-year earnings in our company's history, our fifth consecutive year of adjusted earnings growth, and third consecutive record year. I sincerely thank our 120,000 team members who went above and beyond to deliver for our shareholders a more than doubling a return on invested capital and near tripling of adjusted earnings per share in just five years through executing on our strategy to create demand in excess of measured capacity growth, while leveraging our industry-leading scale. It was their efforts that drove a $12 billion increase in market capitalization, and the return of $11 billion to shareholders through strong dividend growth and opportunistic share repurchases, all of which was accomplished while also achieving A Minus and A3 credit ratings from S&P and Moody's respectively. It was also their effort that enabled us to execute despite of plethora of headwinds like rising geopolitical tensions all over the world, including the attacks in France and Germany impacting people's willingness to travel, actual geopolitical conflicts, affecting our ability to retain some of our high-yielding destinations like Turkey and Egypt for a period of time. There were disease scares, and there were natural disasters like hurricane Maria and Typhoon Talim, disruptions in China like with the trade and stoppage of travel to Korea, economic malaise in some key countries in Europe including uncertainty around Brexit, and temporary over-concentration of industry supply at times in regions like the Caribbean. These headwinds caused consternation and in some cases even doubt amongst the investment community that we would in fact deliver. Again, I'd like to thank our team globally, it was their passion and their commitment that overcame all of that and still performed, and when combined with the strong support of our value travel agent partners, enabled our record-breaking results. While the journey into sustained double-digit return on invested capital is built on the foundation of exceeding guest expectations every single day, we’ve had contributions from many areas that helped pave the way to double-digit return on invested capital and have left those better positioned to sustain and grow return on invested capital over time. While the list of areas that will continue to pay dividends going forward is very long, I'd like to highlight just a few. Central to our core strategy is creating demand in excess of measured capacity growth by increasing consideration for cruise globally and continuing to enhance our already high guest experience. Five years ago, if you had not yet cruised, there was little press coverage that would make you want to take your first cruise. Our proactive public relations effort has clearly had a positive impact. While we believe those efforts have been [indiscernible] at the entire cruise industry, today our brands consistently capture over 75% of all positive media in our industry, and the absolute number of positive media mentions are multiples of what they were just five years ago. Our brands marketing efforts have shared the spotlight with many well-known personalities, who brought with them a greater audience of potential new to cruise to our respective brands, like Oprah Winfrey for Holland America, Shack [ph] for Carnival Cruise Line, Shakira for Costa, and Her Majesty The Queen for P&O Cruises just to name a few. Our brands were featured on television programs all around the world including the new celebrity apprentice, The Ellen DeGeneres Show, ITV reality show, The Cruise and its six seasons in the U.K., and Ant and Dec also in the U.K. But we didn't stop there, we created our own original content TV program which have already reached more than 400 million views and counting. Airing on major U.S. networks, including [indiscernible] units, proprietary shows The Voyager with Josh Garcia, Ocean Treks with Jeff Corwin, Vacation Creation, and for the Spanish speaking market, La Gran Sorpresa are among the most popular travel series on TV using our authentic story-telling to share the powerful way travel by sea connects people, places, and cultures around the world. All of these programs and more can also be found on our own television network OceanView or our mobile app OceanView Mobile. Through our history-making voice to Cuba, we captured over 55 billion very positive media impressions and became the first U.S. cruise operator over 40 years to bring U.S. cruise guests directly from the U.S. to Cuba. At the same time, opening up an exciting new destination option for our guests through now three of our brands Carnival Cruise Line, Holland America Line, and Seabourn with more planned in the future. We made global news through the historic sign of our joint venture agreement with CSSC, China State Shipbuilding Corporation forming a local cruise operating company. More importantly, we look forward to significant long-term relationship to help build the cruise industry in China, which over time has the potential to become the largest source market for cruise in the world, and we made history with the debut of Ocean Medallion, our patented guest experience innovation which enabled us to become the first travel company ever to be as the keynote at CES, the largest technology trade show in the world. So far, Ocean Medallion has received 36 billion favorable media impressions for our company and has won recognition globally for our innovation efforts including being recognized by Fast Company as one of the Top 10 Most Innovative Companies in the travel category. While so far our ocean efforts have increased awareness for cruise globally, particularly in new forums like technology forums, the opportunity going forward has the potential to be even greater. We believe the Medallion Class experience can elevate the guest experience by enabling the delivery of more personalized guest services, including features like expedited boarding, keyless state room entry, on-demand food and beverage delivery just about anywhere, anytime, crystal clear and easy to follow way finding, and the absolute best Wi-Fi. In the first quarter of full ship operational onboard Caribbean Princess, our Medallion Class experience is clearly resonating with guests and with crew. And we now have Medallion Class activated for all guests on our second ship, Regal Princess, but ocean is just one of many technology enabled milestones. Across our other brands, we're in the process of rolling out new technology, both on-board and shore side including enhanced targeted marketing, improved CRM capabilities, new Mobile App, and redesigned websites which collectively contributes to enhance guest experience, add an empowerment to our travel agent partners, increase revenues, and reduce cost of sales. Our State-Of-The-Art revenue management to Yoda has been deployed across half the company to facilitate further yield growth, particularly in the second half of 2019 and beyond. Our cruise brands continue to make great strides and further the guest experience whether through new destinations like Cuba and the cold new terminals like Barcelona or Dubai or multibillion-dollar fleet wide reinvestment efforts like Fun Ship 2.0 for Carnival our signature of excellence for whole of America. Of course our ongoing fleet replenishment efforts are essential to our strategy to create demand in excess of measurers capacity growth. Over the last five years we welcome 12 State-Of-The-Art larger more efficient vessels at the same time exiting nine less efficient ships from our fleet building a more return resilient fleet. And we leverage our scale to reduce cost, achieving cumulative savings of over $350 million in just five years. And we believe we have more runway ahead to continue the momentum. We also had many notable achievements in our sustainability efforts, including the opening of our significantly expanded Arison Maritime Center in the Netherlands, delivering State-Of-The-Art maritime training through cutting edge bridge and engine room simulators and curriculum and we opened three, State-Of-The-Art pleat operations centers around the globe to provide real time support Ship to Shore, 24 hours a day. On the environmental front, we exceeded our target unit fuel consumption reduction of 25% three years ahead of schedule and we made history just this week with get sailing on our first ever cruise ship able to be solely powered by even more environmentally friendly liquefied natural gas. We are fully committed to continuous improvement in health, environment, safety and security. The last five years have been transformative achieving breakthrough results against considerable odds. It's a great foundation to build on. In fact today our business model is more sound than ever having built into the fleet even greater returns on investment resilience on top of an even stronger balance sheet. As our journey continues we will stay on the same path. To create demand in excess of measured capacity growth while leveraging our industry leading scale to deliver a sustained and growing double digit return on invested capital. That said, the relative contribution from the components of our earnings model may change a bit going forward. In the past five years we grew capacity on average 2.5%. We achieved average annual growth greater than 3%, while attaining cost increases to less than 2% compounded annually. Going forward, our fleet replenishment efforts are purposefully designed to achieve greater… [Technical Difficulty]