Sam Sidhu
Analyst · Wedbush Securities
Thanks, Jay. Good morning, all, and thank you so much for your time today and interest in Customers Bank. Let me briefly summarize our results. Our strong momentum has continued in 2021 with our third record quarter in the last year that has benefited from continued growth across the company, highlighting the broad-based strength of the franchise. From an earnings perspective, Jay covered the highlights. In terms of PPP revenue, we expect to recognize over $400 million from our efforts in PPP net of expenses. Of that, we have only booked approximately $118 million of that revenue with substantial fees yet to be accreted. Strong asset quality is at the core of our franchise, and we continue to have superior credit quality to peers. We had a provision expense of $3.3 million in the quarter compared to a benefit of $2.9 million in the first quarter. Additionally, our COVID-19-related payment modifications are mostly behind us with only $91 million remaining on deferral, which is less than 1% of loans excluding PPP at quarter end. In terms of loan growth, total loans outstanding, including funded PPP loans were up $1.7 billion over second quarter ’20 or 11%, core C&I growth was up 13.1% year-over-year and consumer installment growth was 25% over the same period. In terms of funding, we had another incredible quarter. Total deposits grew $2.9 billion or 26.5% and our demand deposits grew by over 50%. Total cost of deposits are down 44 basis points to 47 basis points, and we will touch on some strategic actions we have and will continue to take to plan for a potentially rising rate environment. Now looking at capital. We are experiencing tremendous capital build, thanks to both strong core earnings as well as PPP revenues. We ended the quarter with TCE excluding PPP increasing to 7.7%. Carla will walk through our estimates of book value and TCE ratios after realizing all of our PPP revenues. In summary, we were up an impressive 29% year-over-year. Moving to Slide 9, on loan growth. As we have previously shared, we continue to experience strong loan growth as well as an improving loan remix away from lower-yielding assets like multifamily and mortgage warehouse. After a slow first quarter industry wide, with the recovery now significantly advanced, we are pleased that our core loan pipeline is an all-time high, and we expect robust loan volume growth in the second half of the year. Flipping to slide 10. As Jay mentioned, deposits have become a strength of our franchise. Total deposits have grown over 25% over the past year and an incredible 60% over the last six quarters with majority of that coming from demand deposits, with CDs now down to only 4.5% of total deposits. We delayed a planned Q2 pricing decrease in our digital deposits to mid-July and locked in about $500 million of deposits over the last 30 plus or minus days for up to seven years. And with these actions, we are now down to 44 basis point spot rate as of mid-July, and we'll continue to track to our goal of 40 basis points or below cost of deposits in the near term. Finally, and importantly, technology team is on track to launch our real-time payments initiative to allow us to seek to grow our zero to very low-cost core deposit base and anticipation of an eventual rising rate environment. Flipping to Slide 11, first on margin including PPP. From our trough of 2.47% in 2018 we have been steadily increasing and we ended the quarter at 3.3% which is two quarters ahead of the high end of our 2021-year end guidance. Our margin is expected to continue to expand in 2021 to the further remix of our loan portfolio as well as continued lowering of our cost of deposits with a target of around 30 basis points by the end of the year. Moving to Slide 12. Before I pass it to Andy on credit, let me highlight some exciting things that Jay referenced that are happening across the company on Slide 12. I appreciate your patience as we run through and this is what makes our strategy so unique, and this is what has and we expect will continue to drive value creation for our shareholders. Firstly, on the commercial side of our business, as we have shared previously, we have opened three new offices, several new teams in market and also in expansion markets. We should expect that to continue to evaluate new markets driven by a single point of contact, team missed [ph] out strategy. Moving on to SBA on Digital 7(a), as a reminder, for the mission-driven strategic rationale, a recent Bipartisan and Goldman Report cited that 82% of small businesses anticipated that their PPP funds would run out by the end of July. A further 76% anticipate an inability to make payroll in the second half ’21. And finally, the most important factor for a small business and obtaining an SBA loan at speed of decisioning. Many of these businesses don't have preexisting banking relationships and a number of them came to Customers Bank for their PPP loans. This is why we are creating a Digital 7(a) product. And we are in the midst of our pilot and are closing our first loans in the coming days. We are pleased with the pilot so far and we're targeting to be at a run rate of $3 million to $5 million in originations by the end of the year. Moving to our specialty niche business lines. We added a new fund finance vertical and are continuing to evaluate adjacent and tuck-in business and product lines to increase cross-sell to our customers. With this focus, we are experiencing 10% or more growth in most verticals. Now moving over to our consumer business. We are building fee-generating businesses, first, leveraging off of the success of our personal loan platform, which I'll talk about later, as well as bank partner income opportunities for our marketplace lending partners that we've established over the past several years. We are also continuing to fine-tune our existing products like credit cards and we'll evaluate additional product lines in the coming quarters. Moving to our digital bank. As Jay highlighted, as we mature our agile delivery model and simplify how we operate this quarter, we have reorganized our tech team similar to that of a technology or consumer-facing technology company by separating embedded fintech, data, information technology and digital product and marketing. This was a planned medium- to long-term future state for us that we materially accelerated and we believe very few banks have made this type of aspirational organizational alignment. With this reorg, we've injected fresh talent into the tech team, firstly, with promotions of our Chief Administrative Officer, our Chief Information Security Officer and the Head of our Digital Bank as well as new hires with the Head of Digital Marketing, Head of Real-Time Payments Platform, Head of Business Development for our Real-Time Payments platform, Chief Data Officer, CIO or CTO as well as several engineers. The tech team joins us from large financials like Mastercard and Goldman as well as prominent tech and data companies. Our digital SMB bundle is an advanced rollout, starting with the Digital 7(a) followed by term loans and credit card, all on the road map. This is critical to build off of our PPP success with small businesses. Our real-time payments initiative is on track for a launch in approximately 60 days which we want to emphasize as well the most important strategic initiatives at the company today for a variety of reasons that Jay also touched on earlier. Finally, we have engaged a leading digital consultancy to rebrand and relaunch our omnichannel online presence, which reflects the digital maturation and institutional growth of the bank. This is expected to be completed by the end of the year. With that, please flip to Slide 13. This is a bit more detail on the gain-on-sale revenue driven and enabled by our tech team, turning our cost center into eventually into a profit center. Consistent with previous guidance, we expect our SBA gain on sale revenue to increase 4X -- four times in 2021 and have been working on a consumer held-for-sale initiative that is on a similar growth trajectory. Both are on early stages and are already embedded in our annual and long-term guidance, which we have previously provided. With that, I'll pass it to Andy Bowman, our Chief Credit Officer.