Earnings Labs

Customers Bancorp, Inc. (CUBI)

Q2 2020 Earnings Call· Sun, Aug 2, 2020

$76.64

-0.65%

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Transcript

Operator

Operator

Ladies and gentlemen, thank you for standing by, and welcome to the Customers Bancorp, Inc. Second Quarter 2020 Earnings Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today’s conference is being recorded. [Operator Instructions] I would now like to hand the conference over to your speaker today, Bob Ramsey, Head of Investor Relations for Customers Bancorp. Thank you. Please go ahead.

Robert Ramsey

Analyst

Thank you, Mariama, and good morning, everyone, and thank you for joining us for Customer Bancorp’s second quarter 2020 earnings webcast. Our earnings release was issued this morning, along with our investor presentation. Both are posted on the Investor Relations page of the company’s website at www.customersbank.com. Our investor presentation includes some important details that we’ll be walking through on this morning’s webcast, and I encourage everyone to pull up a copy. Before we begin, I would like to remind you that some of the statements we make today may be considered forward-looking. These forward-looking statements are subject to a number of risks and uncertainties that may cause actual performance to differ materially from what is currently anticipated. Please note that these forward-looking statements speak only as of the date of this presentation, and we undertake no obligation to update these forward-looking statements in light of new information or future events, except to the extent required by applicable securities laws. Please refer to our SEC filings, including our Form 10-K and 10-Q for a more detailed description of the risk factors that may affect our results. Copies may be obtained from the SEC or by visiting the Investor Relations section of our website. At this time, it’s my pleasure to introduce Customer Bancorp’s CEO, Jay Sidhu. Jay, the floor is yours.

Jay Sidhu

Analyst

Thank you very much, Bob, and good morning. Welcome to our second quarter call. And joining me this morning are some of my colleagues, Rick Ehst, President of Customers Bank and CEO of Customers Bank; Sam Sidhu, the Chief Operating Officer of Customers Bank; Carla Leibold, the Chief Financial Officer of Customers Bancorp and Customers Bank; and Andy Bowman, the Chief Credit Officer of Customers Bank. Before I start, I would like to have you all join me in saluting our team members. 85% of them are working remotely and have been working remotely. And we have decided not to even think about bringing them back till after all of them have been vaccinated. They have helped Customers Bancorp and BankMobile not miss a beat. They have helped us maintain our high level of service standards and helped the bank serve over 100,000 small businesses during the pandemic survive and save at least 1 million American jobs. We feel really privileged to be working with such an awesome team. This morning, our investor presentation, I’d like to urge everybody to please follow that, because that will help us all understand clearly. We are delighted with the strong performance of our company and we’ve organized this investor presentation over the next 25 minutes to 30 minutes or so into the following sections. I will give you a brief review of the overview of the company and how it’s been built over the last 10 years. We’re celebrating our tenth anniversary this year. And then we’ll go over our second quarter highlights. We’ll discuss with you our top priorities, especially focusing on the portfolio management as well as our digital activities. And then Carla will go over the financial results, and then we’ll give you some of our thoughts on the outlook.…

Andrew Bowman

Analyst

Thank you, Jay, and good morning, everyone. I’d like to start on Slide 18. As evidenced, the bank continues to have a highly diversed asset base, comprised of approximately $2.6 billion in middle market, small business and specialized C&I lending loans; $2.5 billion in mortgage warehouse loans; $2 billion in multifamily loans; $1.4 billion in nonowner-occupied investment CRE loans; $1.3 billion in consumer loans; and $681 million in investment securities. The C&I portfolio itself is also quite diverse and it contains approximately $635 million in specialized lender finance loans and $566 million in commercial equipment finance leases and loans. Meanwhile, the mortgage warehouse portfolio continues to be very strong and is generating excellent fee income and deposit gathering opportunities. We continue to rank as one of the top warehouse lenders in the nation and overall credit quality of this portfolio remains extremely strong. Concerning the commercial real estate portfolio, we have moved to decrease our level of exposure in this segment. As evidenced by near 20% year-over-year decline, as this means to better balance the overall commercial portfolio. However, it is important to note that most of the portfolio remains comprised of lower-risk multifamily loans. Looking at the consumer side of the portfolio, our consumer portfolio, which includes personal, home improvement and student refinance loans carries a strong average FICO of around 750, and there were no subprime loans at time of origination. Our consumer portfolio has performed better than planned and remains in constant contact with each of our services. Finally, our investment securities portfolio possesses an average life of 4.5 years and comprised of agency-backed MBS, high-quality investment-grade corporate bonds and municipals. Moving on to Slide 19, if I can. As Jay had mentioned previously, portfolio management is a key and regardless as to the line of business.…

Sam Sidhu

Analyst

Thanks, Andy. Good morning, everyone. We really appreciate the opportunity to build on the digital bank and digital lending strategy we began to walk you through last quarter. Now on the top of Slide 25, I’ll first talk about our overall fintech strategy. Customers Bank has an existing robust in-house technological capabilities, which Jay sort of alluded to earlier. And we’ve supported development of an in-house digital bank, which we’ve augmented by a fintech partner ecosystem. These partnerships benefit us, both from a loan and a deposit gathering perspective. Jay earlier shared our PPP success and the impact it’s had on preserving jobs across the nation. We’re incredibly proud of the achievements our team has had and which have provided us an opportunity to showcase our technological strength. For PPP, we leveraged our deep existing relationship with fintechs in support of them with application intake and API technology to provide broad national access to small businesses, most in need, especially during the early days of the COVID crisis. We’re continuing to originate, and I’m pleased to share that based on the data we’ve accessed to as of this morning, Customers Bank appears to have increased in ranking to number five in the nation, which is a testament to our team’s continued performance. Additionally, we expect that we’ll be able to build off of our round one and round two successes with PPP loans to our existing borrowers in the event that Congress approves a re-up for another eight-week payroll period. While PPP is clearly a one-time non-recurring 2020 event, we have built and will continue to build deep relationships with fintech lenders to become a leader in assisting in lending and deposit partnerships on a recurring basis. Next, in terms of digital lending, our current program is focused on personal,…

Carla Leibold

Analyst

Thanks, Sam, and good morning, everyone. I’ll begin my comments on Slide 32, which really illustrates the significant progress we’ve made in preserving and expanding our net interest margin from a trough of 2.47% reported in third quarter 2018, up to the 2.99% reported in first quarter 2020, or 52 basis points of expansion. For second quarter 2020, our net interest margin was 2.65%. This includes $2.8 billion of the average balance for PPP loans with an average yield of 1.7% and an average cost of 35 basis points. Excluding the impact of PPP loans, our net interest margin was 2.97% in the second quarter. I’ll note on this slide that the declining asset yields and funding costs in the second quarter reflect the full quarter impact of the 150 basis point rate cut in March. Focusing on the funding costs, you’ll see a significant reduction in the cost of interest-bearing liabilities, dropping 86 basis points in the second quarter to about 1.1%. In the second-half of 2020, we see considerable opportunities to further reduce our deposit costs as we run off higher cost CDs and reprice digital bank deposits. Excluding PPP loans, we are expecting margins to be between 2.9% and 3% for the full-year 2020. Moving on to Slide 33. You can really see our strong liquidity position, which we actively manage and monitor daily. Over the past two years, our total deposits have increased from $7.3 billion in second quarter 2018 to $11 billion in second quarter 2020, or a 50% increase. You can also see a decline in our core loan to deposit ratio, which has decreased to 66% at June 30, 2020. We also had average liquid assets of $3.5 billion for the second quarter, which included $2.5 billion of mortgage warehouse loans, which are…

Jay Sidhu

Analyst

Thank you very much, Carla. And in terms of – I’m on Slide 38, the key takeaways. As you heard from my colleagues, the company is very well positioned to execute on our 2020, as well as our 2026 long-term strategies. As Carla stated that we expect the NIM to remain between 2.9% and 3% for the full-year, excluding PPP loans and operating expenses to be about flat or moderately higher over the next few quarters. Tax rate to be between 22% and 23%. And from a total assets point of view, we are going to be moderating our growth in our balance sheet, core balance sheet in this kind of an environment. And like we shared with you already, the PPP loan is expected to add about $100 million in origination fees, plus the interest revenues on top of it, and that’s a very, very important point to note. And we are very comfortable that we are on a run rate of $6 a share for 2026. And depending upon the timing of the recognition of our PPP fees and the performance of the economy, we believe we should still be able to report about $3 a share in earnings – GAAP earnings in both 2020 as well as 2021. And if you look at 2021 numbers, we expect the tangible book value per share to be in that $30 range. And with $2 in earnings, we think there is a huge potential of increased shareholder value creation even in the short-term for our shareholders. Just another comment, you should not expect a material addition to our allowance for credit losses due to CECL. Unless there is a deterioration in the economic forecast, because we’ve already built a very conservative – taking a conservative approach to build our reserves…

Operator

Operator

[Operator Instructions] Your first question comes from Michael Perito with KBW. Your line is open.

Jay Sidhu

Analyst

Hello, Mike.

Michael Perito

Analyst

Hey, good morning, everybody. I’m glad to hear everyone seems to be doing well. Thanks for taking my question.

Jay Sidhu

Analyst

Hello, Mike.

Michael Perito

Analyst

I wanted to start on the balance sheet side. I was just – I guess, a couple of things. It seems like you – when you mentioned in the release that the total assets will be similar at year-end 2020, the year-end 2019. I guess, kind of two clarifications on that. One, does that assume kind of the rundown of the 90% of PPP to get there? And are – is there anything else? I mean, does that also assume some continued rundown in multifamily assets with kind of modest, if any, net growth ex that in the back-half of the year? Am I kind of capturing all that correctly? Or is there anything that you guys could help clarify there?

Jay Sidhu

Analyst

Yes, Mike, it’s a good question. In addition to what you just articulated, there is also seasonality in the mortgage warehouse business and the lowest point in the year is usually at the end of the year. And so when you put all that together, we think there would be approximately a similar size. It could be off by a couple of hundred million dollars, as you know. And if PPP loans are not out of our balance sheet by the end of the year, they are expected to be – majority 90% of them of our balance sheet by some time in first quarter next year.

Michael Perito

Analyst

Okay. And in terms of the mortgage warehouse business, though, I think I saw – I think you guys commented that it’s elevated right now. I mean, as you talk to your partners there and look at kind of demand and activity there, I mean, do you think that there will be such a seasonal drop off? I mean, I guess we’re going to talk about period-end balances, right? So maybe by December, there will be. But it seems like there’s probably a decent chance that those seasonal balances could probably be higher in the back-half of the year than what they would be typically. Is that fair?

Jay Sidhu

Analyst

Yes. It’s possible. And Mike, as you know, the mortgage banking business has been a big benefit to the banks. And we are also ensuring that, but we don’t like the huge amount of cyclicality necessarily with being in that mortgage banking business. But we like it this way, because approximately 10% of our mortgage warehouse business comes to us – back to us in terms of noninterest-bearing deposits, as well as we get about 1% of our outstanding balances and fees. So that’s why we like that business, and we expect to be growing our market share in that business. But that is a cyclical business and we are expecting much lower levels on December 31.

Michael Perito

Analyst

Okay. I want to transition to CECL. It’s a little bit of a challenge for me, because it – I don’t know – I can’t remember a situation where we have deteriorating kind of go-forward economic forecast, right, but the consumer health from a cash perspective is so high just because of all this stimulus in government, bank forbearance and all these programs. And so I guess, my question is, as you think about your CECL reserve today, I was wondering if you could extrapolate any kind of thoughts on what the consumer health looks like going forward and the type of assumptions you’ve made? Because obviously, right now, the consumer health team is really high. I mean, you guys have the helpful charts in there and they have a lot of cash there for consumer. But presumably, once the stimulus ends, I mean, that could change. And I’m just kind of trying to gauge what your reserve is capturing in that regard as it stands today.

Jay Sidhu

Analyst

Sam, do you want to take that on?

Sam Sidhu

Analyst

Sure, absolutely. Mike, I think you really hit the nail in the head in the overall consumer health of the nation. However, I would point you to a couple of comments. So one is that, I think, we shared the pie chart, which showed the overlay of the employment professions of our overall consumer portfolio, and we believe that a minimum of 90%-plus of our borrowers are fully employed. I think that’s evidenced from our deferral numbers, which is more sort of a precautionary insurance plan versus actually a material impact. So we actually feel that stimulus has been helpful. I think, American savings have increased over the last 90 days on a broad-based basis, because people were spending less plus receiving government stimulus. I think that’s helpful, but it’s not critical for the overall health of our borrowers. So I think we feel pretty good that even with stimulus lapsing and tapering off in the second half of the year that we are, hopefully, in a much more stabilized basis from the peaks that we saw about six or eight weeks ago.

Jay Sidhu

Analyst

And, Mike…

Michael Perito

Analyst

And is it fair to assume, too, that with the average salary, I think, you said about $100,000. I mean, a majority of your consumer customers probably didn’t really receive much stimulus anyway. Is that that’s fair? I mean, it’s probably hard to tell exactly, but did the balance kind of dictate that, that’s true, or…

Sam Sidhu

Analyst

Yes. I think that’s a fair assumption, Mike. We don’t have the exact data, because stimulus is generally on household income and this is borrower income. So yes, you’re right, once you – if there is sort of another owner in the household, given the average age of most folks are likely married, there was minimal stimulus.

Jay Sidhu

Analyst

And Mike, again, I mean…

Michael Perito

Analyst

Sorry, I didn’t mean to cut you off.

Jay Sidhu

Analyst

No worries. Going forward, Mike, you should expect our quarterly charge-offs to be in the consumer area to be a low of $6.5 million per quarter into a high of about $85-or-so million per quarter based upon all the analysis that we’ve done. And you asked us how about your own stress testing and we believe and the CECL reserves are set up, so that we would be actually taking charge-offs, which are about 25% greater than our expectations. So our – right now, our performance is running 20% to 25% better than where we thought we would be based on our models.

Michael Perito

Analyst

Very helpful. Just two more things I want to hit. One, on the deposit growth, Jay, you mentioned how – while there was obviously some impact from liquidity build and PPP and whatnot that it wasn’t all that, and there’s a lot of core growth. I know with your fintech partners, the reality is some of your PPP funds probably didn’t go right to your balance sheet like a lot of other banks. So I think there’s a lot of credence to that statement. I was just curious if you can provide any more color about where you saw kind of the core deposit growth, more specifically, kind of ex anything environmental-related?

Jay Sidhu

Analyst

In terms of our PPP deposits as such, we did for our own customers about $750 billion to $1 billion in range for our own customers. And so you can say, okay, all that money came back into our accounts and the rest of the $4 billion we shift out to the other banks. So – but we have a relationship with these customers. So we have already to date, opened up approximately 1,500 to 200 [ph] are in the process of opening up some of those cases, new commercial DDA relationships. And I think a lot of our deposit growth in DDA deposit growth is coming from three sources. One is new business opportunities through PPP and others; number two is our mortgage warehouse business, which has given us our DDA growth opportunities, like I mentioned to your 10% DDA compensating balances; and number three is our digital businesses in this kind of an environment.

Michael Perito

Analyst

Okay, helpful. And then just lastly, and then I’ll step back. Just in the earnings release, there was a comment about a negative mark-to-market derivative credit valuation adjustment that was related to a nonperforming borrower. I was wondering if you could just give us a little bit more color on what that means exactly? And what exactly occurred that resulted in the loss?

Jay Sidhu

Analyst

Yes, it was an interest rate swap that the customer had entered. And obviously, when we put the loan on a nonaccrual basis, we took – we’ve assumed that the swap has to be – is not going to be honored. And hence, we just basically roll off the value of the swap.

Michael Perito

Analyst

All right. So – all right. I think that makes sense. I will leave it at there and let someone else ask. Thank you, guys, and stay well.

Jay Sidhu

Analyst

Thank you. You too.

Operator

Operator

Your next question comes from Steve Moss with B. Riley FBR. Your line is open.

Steve Moss

Analyst · B. Riley FBR. Your line is open.

Good morning.

Jay Sidhu

Analyst · B. Riley FBR. Your line is open.

Hello? Good morning, Steve.

Steve Moss

Analyst · B. Riley FBR. Your line is open.

Appreciate all the color on the credit here. Two follow-ups here or follow-up, in particular, on the two NPLs for this quarter. Just kind of curious, it looks like the charge-off rate, I assume the charge-offs from commercial estate, it was about 6% on those. Kind of wondering, are they under contract of your letters of intent, just kind of – and the type of loans there?

Jay Sidhu

Analyst · B. Riley FBR. Your line is open.

I think the first one is the same one that we announced in our first quarter. There was an office building, Class A office building, and that is under contract, and we expect it to close in the third quarter. And all our charge-offs were taken on that Class A office building, which was at one-time corporate headquarters of a Fortune 500 company. And they – and so that will be resolved this quarter. And the second one is a flag. It’s a Marriott flag hotel. And it was a private equity owned, and we decided that either the every single hotel property that we have we are stressing it that for one-year period from middle of the year, you must have enough cash to be able to sustain it. We do not want them to become nonperforming loans or TDRs. If we can prevent it at the conclusion of the six-month deferment, which many of the hotels are taking. So anyway, we didn’t see that happening at the end of the six months. We saw that as becoming a nonperforming loan at the end of the six months. So rather than give them deferment, we decided to take over the loan and actively pursue the sale of the note. And that’s why we are confident that we should be able to resolve that hotel in the second-half of this year.

Steve Moss

Analyst · B. Riley FBR. Your line is open.

Okay. That’s really helpful. And then in terms of the consumer loan originations, I think, the press release says something the effect of managing the balance is relatively stable here. But it was interesting to hear that you guys plan on growing your own internal originations to the majority by next year. Kind of wondering if you could go through the plans on how you plan to grow that and the offering types you seek to offer?

Sam Sidhu

Analyst · B. Riley FBR. Your line is open.

Sure.

Jay Sidhu

Analyst · B. Riley FBR. Your line is open.

Sam?

Sam Sidhu

Analyst · B. Riley FBR. Your line is open.

I’ll take that. So Steve, I think in the last quarter, we had about $130 million of pay downs and charge-offs on our consumer loan portfolio, which is pretty typical. We had about $85 million of total originations and over $50 million of that was Customers Bank direct. So these are predominantly personal loans, consumer loans. And we’ve crept up to just about a third of our overall portfolio. And our thought process is that, we will continue to originate at a pace that would seek to maintain, at a minimum maintain to slightly decline the current balances. So quarter-over-quarter, we actually declined to $1.25 billion in the portfolio.

Jay Sidhu

Analyst · B. Riley FBR. Your line is open.

And Steve, looking ahead, you should expect our outstanding balances in the consumer loan portfolio over the next couple of quarters to range between $1.2 billion and $1.4 billion. And for us to be above 700 FICO. And as Sam said, most of them will be originated by us, and we are sharing with you the performance of our own originated loans are actually even better than what we’ve seen – significantly better. So – and from a CECL point of view, we estimated the CECL reserving based upon the industry averages or our FICO bands. And that’s why we are running in charge-offs lower than what we’ve set up as reserves.

Steve Moss

Analyst · B. Riley FBR. Your line is open.

Okay, great. That’s helpful. And then one last just housekeeping item. In terms of just the amortization or realization of the PPP fees, I take it by the disclosures here, it’s a 24-month amortization and you’ll realize the fees as the loans are forgiven?

Sam Sidhu

Analyst · B. Riley FBR. Your line is open.

That’s right. I would just caveat that with the extension of the second round of PPP loans that predominantly most of our July originations. And on a go-forward basis, will be amortized over a 60-month period.

Steve Moss

Analyst · B. Riley FBR. Your line is open.

All right, great. Thank you very much. I appreciate all the color.

Jay Sidhu

Analyst · B. Riley FBR. Your line is open.

Sure.

Operator

Operator

Your next question comes from Frank Schiraldi with Piper Sandler. Your line is open.

Frank Schiraldi

Analyst · Piper Sandler. Your line is open.

Good morning, guys

Jay Sidhu

Analyst · Piper Sandler. Your line is open.

Good morning, Frank

Frank Schiraldi

Analyst · Piper Sandler. Your line is open.

I just – I want to ask on, Jay, on BankMobile. It seems like you guys are – have some confidence in divestiture by the end of the year. And just wondering if you can give any more color and thoughts on what this could do in terms of additional accretion to capital levels? And then also what goes along with this business in terms of – I realize some assets are going to go along with the deposits. But is there a specific lending business does part of the consumer direct lending business, likely to be divested along with the deposits?

Jay Sidhu

Analyst · Piper Sandler. Your line is open.

We – sure, as you can well imagine, Frank, I’ve already stated to you that over the next couple of days, we should expect us to disclose, hopefully, some more details about the BankMobile divestiture. So please keep that in mind. So I’ll be very general in my response to you. We are – we look at BankMobile as two different types of businesses, as you kind of identified them. One is the technology platform. And that technology platform is the entire digital platform that we built – that we believe is one of the best digital platforms for consumer business that exists in United States right now. And that is the platform which has an onboarding. It has – which is extremely, extremely robust from a risk management point of view and customer experience point of view. And we are using that platform with T-Mobile – for T-Mobile money right now. And so – and the like, we also have a platform – technology platform, which serves one-third of every single college and university in the United States. It is a technology platform for those colleges and universities to manage their student loan disbursement, as well as the account management and opening for the disbursements business for the students. So – and on top of it, like I mentioned to you, you should expect us to announce a very significant large collaboration with a technology company. So we are putting all that together under our technology company called BankMobile Technologies. Now the deposits and loans are separate from that. There is a possibility that we could sell the technology or divest the technology company and then divest the deposits and loans, or there is a possibility we could keep all the deposits and loans and simply have a partnership and divest the technology company. You should be getting more details on all of that in the next, hopefully, next several days.

Frank Schiraldi

Analyst · Piper Sandler. Your line is open.

Okay. Gotha. So the deposits won’t – could remain housed that could be, that’s the potential. So I guess, that increases the number of potential buyers or it doesn’t need to be a bank, it sounds like, in terms of divesting charter wouldn’t have to go along with it. Is that fair?

Jay Sidhu

Analyst · Piper Sandler. Your line is open.

That’s right.

Frank Schiraldi

Analyst · Piper Sandler. Your line is open.

Okay. And then, secondly, I just want to make sure I understand the deferrals. You guys gave the commercial deferrals down to 8%. Is that now what is in the – or expected to be the second 90 days? So is that – in other words, is that 8%, basically going to be on for another 90 days, or is there continued contraction in deferrals as they come off the first 90 days, and we could see deferrals go lower in the near-term?

Jay Sidhu

Analyst · Piper Sandler. Your line is open.

Andy, you want to take that one?

Andrew Bowman

Analyst · Piper Sandler. Your line is open.

Absolutely. Yes, on Page 21 of the slide, we have a deferment runoff position there. And actually, no, that 8% is a combination of some of that either went on the first deferral period later on in the year or on a second deferral. And we expect that to continue to run off. We really do not expect really any deferrals to be on the books, much beyond the end of September of this year. And I think what you’ll see moving into the end of July and into the end of August, I think, that 8% number will be down closer to about 4%. And what we’re seeing right now is really the only loans that are coming in, in our portfolio for any second round of deferment continue to be those predominantly in the hospitality sector.

Frank Schiraldi

Analyst · Piper Sandler. Your line is open.

Okay, great.

Jay Sidhu

Analyst · Piper Sandler. Your line is open.

Okay.

Frank Schiraldi

Analyst · Piper Sandler. Your line is open.

And then finally for me, just curious if you can see through to it, what sort of rent collections percentage-wise, you’re seeing in the New York City multifamily portfolio?

Andrew Bowman

Analyst · Piper Sandler. Your line is open.

Sure. This is Andy, again. I think I can take that. The rent collections, as we said, we continue to stay in contact with our principles and our borrowers on a consistent basis. And they’re actually seeing rent collections better than they had anticipated. They’re still seeing rent collections hovering somewhere in that 70% to 80% range still in rent collection. The positive component of our portfolio, I think, and why our rent collections are higher is that we’re in predominantly the rent control, rent-stabilized market. So traditionally, some of that is, obviously, supported as you talked about by the stimulus transaction. But I think a lot of that, too, also has to do with government-assisted programs that will continue to fund significant portions of that rental income.

Frank Schiraldi

Analyst · Piper Sandler. Your line is open.

Okay, great. Thank you.

Operator

Operator

Your next question comes from Bill Dezellem with Tieton Capital Management.

William Dezellem

Analyst · Tieton Capital Management.

I want to circle back to some of the early comments about the back office digitization that you have done that allowed the interaction with the fintech partners to benefit PPP loans. To what degree is that technology enhancement, something that will benefit the non-fintech relationship part of the bank, meaning that it has spillover benefits to the core customers Bancorp.

Sam Sidhu

Analyst · Tieton Capital Management.

Bill, this is Sam. I’ll take that. It’s a great question. So in terms of the fintech partnerships from a PPP perspective, and to give you a sense of how complex this was, we had APIs plugged into SBA, E-Tran system to submit – we were submitting bulk and bulk with the SBA as well. We were chaining through via API to an SBA LOS provider. We also – SBA had created a software or rather a service called SBA Connect with Amazon’s assistance. We also chained them through that. And then with each of our fintech partners, we also chained through. So we had at any point in time, six to seven different ways that we were submitting for E-Tran approval, just to give you a sense. So clearly, our back office already had existing strong technological capabilities. To answer your question as to how we think about the impact for the future. As I mentioned, this is a – the origination fees and the loan balances are one-time, but I think we’ve really been able to showcase our technological prowess. And I think that some aspects of what we initially even thought were very challenging to digitize, for example, the SBA 7(a) Express process, we’re well underway on a proprietary basis, as well as in some ways with our fintech partners in finding ways to automate as much of that process, at least, the initial underwriting process as possible. That’s just one example. And then from the general small business side, we have, over the last quarter, developed in-house revamped commercial deposit gathering account opening capabilities, which we believe are best of breed. And that, coupled with the ability to use technology to target customers, similar to the way that we do on the personal loan side for the small business side, which is smaller customers that would otherwise be unprofitable to service on a direct basis. We will continue to use technology to target them and get access to them and arguably get pay a better risk-adjusted return for those types of customers. So more to come.

William Dezellem

Analyst · Tieton Capital Management.

Okay. So I’m going to play off that a little bit further. Thank you, Sam. Do you foresee this also in anyway lowering your cost of doing business, say, as you would have – versus how you would have done it one year ago?

Sam Sidhu

Analyst · Tieton Capital Management.

Absolutely. We have a number of initiatives in play, both from a loan origination standpoint as well as a deposit gathering standpoint and then also from a credit and portfolio management perspective with a new fintech partner. So we are using partners to help generate loans to deposits, but we’re also using fintech partners and as well as in-house sort of proprietary technology to completely digitize the way and rethink the way that we service and manage the risk of our customers.

William Dezellem

Analyst · Tieton Capital Management.

And what quantification in terms of dollars – dollar benefit to, let’s just say, shareholders or the P&L? Do you anticipate? Or has that number been identified?

Sam Sidhu

Analyst · Tieton Capital Management.

Our internal goal that the technology team and the credit team and the line is working towards is to be in a position within the medium-term to be in the low-40s efficiency ratio with business bank.

William Dezellem

Analyst · Tieton Capital Management.

Great. Thank you for the time.

Sam Sidhu

Analyst · Tieton Capital Management.

Absolutely.

Robert Ramsey

Analyst · Tieton Capital Management.

And Mariama, we do have a couple of questions that were submitted online. Perhaps I’ll read through those now as it doesn’t appear there are any more in the live queue. The first one, I’ll direct this to Carla Leibold. We have a question that says, how is your PPP fee income being realized? What amount was realized in the second quarter? And what amount is expected in future quarters?

Jay Sidhu

Analyst · Tieton Capital Management.

Carla, you might be on mute.

Robert Ramsey

Analyst · Tieton Capital Management.

Carla, you – I mean, off mute.

Carla Leibold

Analyst · Tieton Capital Management.

Yes. Thanks, Bob. So we are recognizing that interest income over the life of the loan. So at the coupon of 1%, and then the deferred origination fee is also being amortized over the two-year life or the five-year life. So we’ve recognized about $9 million in the second quarter. And then we forecasted out based on our expectation of forgiveness and upon forgiveness that deferred origination fee will be accelerated and recognized in interest income.

Robert Ramsey

Analyst · Tieton Capital Management.

Great. Thank you, Carla. And we do have one other question, which was sent in. This question, I will direct to Andy Bowman as it pertains to credit. The question is regarding nursing homes, is there any color that you can provide around the operators financial condition, that service coverage ratios? Are there any below one times? Any other metrics that would be helpful.

Andrew Bowman

Analyst · Tieton Capital Management.

Sure. I can answer that question. As I said before, that portfolio runs currently today, it’s slightly under $300 million. And it is predominantly comprised of skilled nursing facilities. It is a nationwide portfolio. So it has geographic diversification to the portfolio. All the originators that we work with are seasoned originators. Individuals predominantly for smaller companies that may operate in a number of skilled nursing facilities. We’re not engaged in any of the large national REITs or anything such as that. All the loans are performed on a recourse basis to the individual principles. Debt service coverage ratios on those nursing homes currently today are all running in excess of 1.2 times. All those transactions have minimum required debt coverage ratios. We’ve tested them all as of 6/30. They are all in compliance with the debt service coverage ratios. And no, obviously, then we have none running at a low debt service coverage ratio of 1:1. It’s a portfolio that we continue to stay on top of. As I mentioned before, we also went through and did a state-by-state analysis of each state in which we have skilled nursing facilities to make sure that the indemnification is in place for any type of COVID-19-related deaths that take place within those nursing facilities. So we’re comfortable at this time that they will continue to operate in a profitable manner, as they are slowly now only starting to gear out and starting to bring in new patients. But there was a lot of assistance from the government to increase Medicare and Medicaid reimbursements that more than offset the increased costs related to staff overtime, staff shortages, et cetera. So we’re not seeing a lot of stress in that portfolio at this time and nor do we continue to think that there will be any significant stress in that portfolio.

Robert Ramsey

Analyst · Tieton Capital Management.

Great. Thank you, Andy. At this time, that’s all the questions that I see either in the live queue or online. So I’ll turn it back over to Jay for any closing comments.

Jay Sidhu

Analyst · Tieton Capital Management.

Okay. Well, thank you very much, everybody. Really appreciate you taking the time and your interest in Customers Bancorp. And please give us a call if you have any other questions. We do intend to do an outreach to the various investors, our existing shareholders is what we will start with first. And then we will go out to other interested folks, because we believe Customers Bancorp offers tremendous opportunities for shareholder value creation. Thank you very much, and have a good day.

Operator

Operator

Ladies and gentleman, this concludes today’s conference call. Thank you for participating. You may now disconnect.