Christopher P. Marr
Analyst · KeyBanc Capital Markets
Thanks, Dean. As Dean mentioned, our operating results in the first quarter continued their sequential strengthening, maintaining the positive momentum we experienced throughout last year. One of the short-term objectives that we outlined on our last earnings call was to enter the rental season with the same-store physical occupancy spread over March 31 of last year of 360 basis points or better at scheduled rents equal to or higher than those in place at June 30 of last year. As you can read in our earnings release and supplemental presentation, we exceeded both of those targets. Physical occupancy of our same-store assets ended the quarter at 85.7%, 640 basis points ahead of the March 31 '12 level. Notably, this marked the 90-basis-point sequential improvement from the year end '12 levels despite what is typically a seasonally weak quarter. Our scheduled rent at quarter end of $13.05 per square foot is up 1.2% over our benchmark June 30 '12 scheduled rents of $12.89. Our same-store revenues grew 6.8% over the first quarter of last year, continuing the acceleration we experienced last year and reaching the highest quarterly same-store growth we have ever experienced. Our team is focused on the details and executing on our business plan over the upcoming rental season, and we believe this focus on operational excellence is directly reflected in our sequentially improving results. Our marketing efforts have resulted in an increasing number of customers entering our sales funnel. The number of unique shopping visitors to our website increased more than 20% in the first quarter of '13 compared to the first quarter of '12. Once the customer enters the funnel, we are increasing our effectiveness at converting them to a reservation, with a 59% growth in Web reservations year-over-year. Those customers who find us through search and desire to speak to a customer sales agent and call our national sales center are also being converted at higher rates. Our sales center experienced a more than 25% increase in call volume over the comparable quarter of last year. We continue to set all-time-high sales call conversion rates and we secured 22% more reservations in the first quarter compared to the first quarter of 2012, and that is a great foreshadowing of good things to come here in the second quarter. As a result of more customers entering the sales process across all channels and success at converting the inquiry to a reservation and the reservation to a rental, we experienced a 13.2% year-over-year increase in same-store rentals. Our information technology team continues to custom develop software applications that increase our cash flow and improve the customer experience. During the first quarter, we introduced our internally developed paperless lease software. After evaluating off-the-shelf products, we designed and developed our own software solution for a fraction of the cost. In addition to saving on paper and toner, the customer feedback has been extremely positive as they appreciate the efficiency and the residual benefit of a more green process. We continued our testing during the quarter of enhancements made to our revenue management module and are encouraged by the early results. Street rates across the same-store pool at the end of March were flat to last year. By the end of April, they were up 70 basis points compared to last year, and that trend will accelerate into May. Discount dollars per new rental declined 10.9% from the first quarter of last year. We experienced strong occupancy and revenue growth across the majority of our significant markets. Performance standouts, consistent with last quarter, include our Denver and Salt Lake portfolios, with a 770 basis point increase in physical occupancy, 410 basis point increase in sequential scheduled rents and an 11.6% gain in revenue. In addition, Atlanta, with a 610 basis point increase in physical occupancy flat scheduled rents and an 8.7% gain in revenue showed particular strength, both in the latter part of last year and continued into the first quarter. All of our Florida markets are performing very well in the quarter, with the 51 stores posting 860-basis-point gains in occupancy, flat scheduled rents and an 8.2% gain in revenue. We believe during the latter portion of last year that we were seeing signs of a recovery in Phoenix, that our Tucson team had turned the corner and that we had hit the bottom in El Paso. Our first quarter results have validated those beliefs. Our Phoenix stores posted 6.3% revenue growth on a 560-basis-point occupancy gain while holding firm on asking rents. This is our third consecutive quarter of strong revenue growth in our Phoenix stores. Tucson showed a 2.2% revenue gain on a 370-basis-point improvement in occupancy. And El Paso, while having a 2.2% revenue decline, did gain 180 basis points in physical occupancy. And in the month of March, the 7 El Paso properties posted revenue growth of 2.7% over March of '12 and we anticipate positive revenue growth from these stores over the balance of the year. We are focused on our long-term objective of disciplined capital allocation into acquisition opportunities in our core markets and disposing of assets that offer less attractive long-term cash flow profiles. We are extremely bullish on our external growth prospects and our ability to continue to source transactions that meet our objectives. Finally, I would like to recognize and thank our 1,400 teammates here in Wayne and across the country for their outstanding commitment to customer service. We recently won 3 gold awards for sales and customer service. These included Contact Center of the Year, Innovation in Customer Service and Customer Service Department of the Year, matching Delta Air Lines as the only nominated company to take on 3 first-place awards in this prestigious event. With that, I'll turn it over to Tim.