Gordon Coburn
Analyst · Citibank. Please proceed with your question
Good morning, Francisco. And thank you. Before we provide more detail on our industry, services and geographic segments, let me offer some color on how the shift to a digital enterprise is driving greater demand for our traditional services and is in many cases changing how we deliver these services. Clients are reconsidering how they manage their traditional investments in technology and business processes. As there are team to drive higher levels of efficiencies and fund their transition through digital enterprises. Often this is manifested in integrated multi-service line deals. As Francisco said, we are seeing a stepped up demand for new business models, such as-a-service utility for platform based models, which clients create variable cost structures, enhance efficiency and drive agility and time to market. Let me explain this a bit further with some recent examples. Integrated multi-service solutions typically include a combination of consulting, IT services, BPO services and infrastructure services to drive higher levels of efficiency, agility and innovation. We recently entered into a strategic partnership with CNO Financial Group, to transform its IT capabilities for its insurance subsidiaries, enhancing agent and customer experience. These subsidiaries include well known brands like Bankers Life, Colonial Penn and Washington National. This deal encompasses multiple IT functions, spending application maintenance, application development, testing and select IT infrastructure services. In addition to delivering annual expense savings to CNO, this partnership will innovatively help CNO Financial to better compete in the underserved middle market. Another example is how we're combining our finance and accounting automation and enterprise analytic capabilities with drug insurance, a leading insurer in the Nordics, to drive end-to-end accountability for data compliance, as well as financial reporting. Thus improving risk assessments and governance. Lastly, as Francisco mentioned, we are increasing bringing together applications, infrastructure and business processes to create industry utilities benefiting multiple customers in an industry. This approach is helping clients from setting strategy, to transforming business operations, to managing technology needs is helping us establish even greater mindshare and market leadership. Let me now move to a detailed commentary of our individual industry practices. Our banking and financial services segment grew 3.6% sequentially and 13.4% year-over-year, driven primarily by continued strong growth in our insurance practice. Within banking, clients remain focused on cost optimization and vendor consolidation, regulatory compliance and cyber security. In addition, there is an increased focus on newer technologies in digital and automation, particularly in areas to improve customer experience and drive digital customer self service. An example of our work in digital is a program for Chola Investments in India. We are helping this client to digitally transform its entire vehicle finance business by reengineering business processes, digitizing workflows and developing multi-channel applications to drive real time decision making, improve customer experience and enhance operational efficiencies. And for a leading bank in the US, we are helping build the branch of the future, by providing a seamless multi-channel integration and in lobby digital applications. So it can provide customers with a compelling real time personalized experience. Our Healthcare segment, which consists primarily of our payer, pharmaceutical, biotech and medical device clients grew 13.8% sequentially, and 42.7% year-over-year, including the impact of TriZetto. Our payer clients continue to take a cautious approach to spending. Cost optimization is still a key driver, while clients are also looking to leverage analytics to drive profitability and improve customer retention. The payer sector is undergoing fundamental changes, driven by changing regulatory environment, increasing focus on medical and the consumerization of healthcare. We believe these changes create longer term opportunities that we are well positioned to capture. The integration of TriZetto is on track and our combined offerings are clearly resonating with clients. We've moved aggressively to increase staffing. We've added 500 consultants who are – are they already deployed or trained and ready to deploy to assist in driving revenue synergies. In addition, we've added 300 people to our global delivery centers to accelerate product development in our TriZettong platforms. This action is already paying off. In the first quarter alone we were selected for synergy deals with a total contract value of $200 million. With the number of additional deals in our pipeline, we are in active discussion with a number of payers about integrated solutions, leveraging TriZetto's platforms and our service capabilities. As you can see, we're well on our way to generating the $1.5 billion of revenue synergies that we spoke about at the time of acquisition. Moving on to our pharmaceutical business, we continue to see a trend towards multi-service deals across infrastructure and IT services, leveraging cloud technologies and platforms. Additionally, we are seeing steady demand driven by vendor consolidation and cost optimization across many existing and new clients. We're quite please with the traction we are seeing from our acquisition of Cadient where we've added nine new logos since closing the acquisition late last year. Recently our Otsuka Pharmaceutical, a US pharmaceutical research and development company publicly highlighted the work Cadient delivered in helping it to develop and deploy a highly innovative approach to communicating with clinical trial investigators using iPads and large format text – touch screen technology. Additionally, we are proud that Cadient recently won a prestigious life sciences industry marketing award that is further validation of the value we're providing to clients. Our retail and manufacturing segment was up 2.7% sequentially and 7.2% year-over-year. We are seeing early signs of improved demand following a soft 2014, particularly in areas of modernizing supply chains, as well as digital and e-commerce engagements. For a large retail in South East Asia, we are implementing a digital e-commerce platform to deliver a seamless omni channel shopping experience for their customers. This will allow more efficient retail management and a better understanding of customer preferences and purchasing history. And for many other retailers around the world, we are helping them exceed customer expectations with the latest digital technologies. For example, we're partnering with a major US clothing manufacture to redesign their stores. We are helping a prominent retailer in Asia Pacific to provide a seamless multi-channel and shopping experience. And we're supporting a leading US discount retailer in using the cloud to deliver superior services at its 8000 stores. Our other segment which includes hi-tech communications and information, media and entertainment clients was up 2.6% sequentially and 19% year-over-year, driven primarily by improved discretionary spending at our hi-technology clients. Partnering with Google, we are helping a major workforce solution and servicing company reengineer how they approach, search and match talent against demand, creating a new paradigm around finding the right candidate. As transactions increasingly become video enabled, we are seeing strong demand for services provided through our iTask acquisition with our communications and media and entertainment clients, as well as a growing demand among clients and other industries, such as banking and retail. Let me now turn to our Horizon II service lines. We continue to be pleased with the market traction we’re realizing here. Our Business Process Services or BPS practice saw continued success during the quarter, launching on the ramp up of a number of wins in prior quarters across financial services, insurance and healthcare. BPS is a critical component in bringing operating efficiencies to our clients, increasingly this is delivered through solutions leveraging technology and robotic automation. Through the acquisition of TriZetto, we gained a strong robotic automation platform with artificial intelligence and machine learning capability. This platform is now part of our suite of automation platforms within our robotics process automation practice. This practice focuses on automating both technology and business processes where physical labor is replaced with digital labor. The business outcome include faster processing times with fewer errors, virtually unlimited scalability and lower cost of ownership, along with ability to make timely business decisions through a automated enabled – automation enabled analytics. Let me give you an example. We use this platform to help a major US healthcare payer in their claims processing organization. The client was initially expecting a six month project to clear claims backlogs, primarily by using additional people for processing. We're able to implement a robotic process automation solution in six weeks and clear the backlog in just one additional week. Cognizant infrastructure services had another strong quarter. Clients are looking for solutions which drive simplification and predictable operations to accelerate their IT transformation. Increasingly this is being delivered through multi-service solutions, often combining applications and infrastructure, as well as the use of newer technology such as our hybrid cloud and mobility solutions. Cognizant was recently named a top IT infrastructure transformation consulting provider by Kennedy Consulting Research and Advisory. To report highlighted our strong capabilities in IT infrastructure transformation strategy and roadmap development, advisory services across data center and storage transformation, workplace transformation, business continuity and debt disaster recovery, and IT infrastructure security. Cognizant business consulting or CBC continues to take a lead role in many of our transformation deal, helping architect the deals and drive change management in our clients businesses. As we mentioned last quarter, over 60% of CBCs pipeline has a digital component. For example, we're helping a major US hotel and casino operator to utilize big data and analytics to speed up and improve decision making across all aspects of their business. From a geographic standpoint, North America grew 7.4% sequentially and 24.8% year-over-year. Our European operations recorded strong growth, when read [ph] from a local currency perspective. As you know the European currencies have declined significantly against the US dollar during the first quarter. Revenue in Europe was up two tenths of percent compared to the fourth quarter, after a 4.8% negative currency impact. Continental Europe declined 2.9% sequentially, after a 6.3% negative currency impact. We expect solid growth in the continent over the coming years as we increasingly benefit from the structural shift towards larger multi-year outsourcing programs. Finally, we saw a good traction in the rest of the world, which was up 7.6% sequentially after a 2.8% negative currency impact. Growth was driven primarily by strength in key markets such as India and the Middle East. We're pleased with the strength of our performance across industries, service lines and the geographies we serve. With that, let me have Karen to provide more color on the financial details of the strong performance.