David Makuen
Analyst · Dana Telsey with Telsey Advisory Group. Please go ahead. Your line is open
Thank you, Nitza. Good morning, everyone, and thanks for joining us today on our fourth quarter and full-year fiscal 2022 earnings call. I will begin our call with highlights of our fourth quarter and full-year financial and operational performance. Heather Plutino, our Chief Financial Officer, will then elaborate on our detailed financial results and a few other items related to our outlook. Then we'll open your call or your questions. I'm pleased to report that we delivered on every aspect of our stated guidance for the fourth quarter and second half of 2022. This outcome was driven by our talented teams, whose grit and dedication never ceases to amaze me. For the full-year 2022, we are really proud of achieving a healthy gross margin rate of 39.1%, while driving operating expenses lower than 2021 by 9%. Our inventories were well managed across all of our product cities, or categories, with dollars down nearly 15% to the prior year. We also ended the fiscal year in a better-than-expected cash position of nearly $104 million, coupled with zero debt. Despite what remained a highly challenging economic environment, especially for low-income African American families, the bulk of our customer base, our team successfully leveraged our flexible operating model while executing our strategic priorities, including optimizing our product mix, enhancing our in-store experience, and investing in our infrastructure. Lastly, about 13% of our fleet now reflects our CTx enhanced store experience. Our expanded and new categories are working, including our Q line, our Missy size offering, and our Tween girl styles expansion, and the broadening of our assortment to attract the fast-growing multicultural audience is well underway. Looking forward, our strong balance sheet enables us to invest in key merchandise categories to continue to delight our customers with fresh, exciting products at prices that will never break the bank. I will now transition to 2023, providing some color about how things are shaping up for both our customers and our local neighborhoods. First, I want to remind you that Citi Trends is one of the only, if not the only, apparel-centric retailer located in under-retailed African American and multicultural low-income neighborhoods. Our unique specialty store experience, built with values, offers curated trend-right products for the entire family across apparel, footwear, beauty and accessories, and home. And these categories form the backbone of our neighborhood-style choices. Currently, the populations we serve, with an average household income of $38,000, are living through tough times. Their discretionary shopping behaviors are still in flux. Third-party and internal data tells us that inflationary factors, lower tax refunds, and the elimination of additional SNAP benefits, are causing our customers to make different choices in the short term. As a result, our first quarter is off to a slower start than we expected. It's not the first time that our brand and customers have been through a storm like this. Listening to external forecasts, we expect that it will linger through a lot of the first half. What we know from our long history and dedication to our neighborhoods, is that our customers soldier on and find ways to adapt. And what we do best, and what we've done for decades, is to be their trusted resource to help them express their style and bring opportunities to life, for work, gathering with friends, girls and guys nights, cool new school fits, and so much more. Multiple generations are loyal customers. Multiple generations have grown up working at their local Citi Trends. 100% of our sales come from 600-plus stores that offer an upbeat, positive environment for our customers to find the freshest trends, and for employees to build a career. Our brand is durable and relied on by many. So, what are we working on that leverages our brand strengths across areas of the business that we can control? First, our teams have been planning ahead to execute product assortments that align really well with our customers' present needs and wants, while also driving operational efficiencies, continuing tight SG&A controls, and focusing on providing great value across our wide range of apparel and non-apparel categories. Second, I can assure you that we are managing the business prudently while playing offense where it makes sense to fuel our highest priority, which is driving comp store productivity. So, the headline really is all about driving the top line and realizing improved trends, particularly in the second half of 2023. This means we have to be ready with the right goods, the right amount in the right stores, and the right values to excite our customers as we are cautiously optimistic that they will experience relief from economic pressure over the course of the year. Before I turn it over to Heather, I want to be crystal clear in communicating the priorities of our teams. It starts, of course, with our people, living what we call the Citi life, spending their days and initiatives that amaze our customers while living bold with actions that ladder back to four priorities in 2023. The four priorities are as follows: number one, driving comp store productivity, owned collectively by our buy, move, and sell teams that are intensely focused on securing very attractive goods in the market and moving them quickly to our stores so that we deliver the trends in the city. We have identified multiple opportunities to capture market share. Particularly in the areas of footwear, beauty, kids apparel, and juniors and missy ladies apparel. We are sharpening our focus on trend development and actively refining our assortment strategies to - actively refining our assortment strategy to exceed our customers' expectations with ample monthly liquidity to chase trends and offer a constant flow of fresh inventory. Also folded into this priority is continued focus on improving our in-store customer experience. Our tenured district leaders and customer experience managers in our stores are leading the way to shape a new class of associates from the neighborhood who are taking our experience to the next level. Finally, we'll continue to model our stores to our CTx format during the year. Our second priority is managing inventory and maximizing margin, maniacally owned by our buy team, who is managing our portfolio, by expanding select categories, recouping sales in select categories, and broadening the appeal of the brand to new multicultural families. Our thorough assessments point toward targeted areas in the store where we can build improved inventory levels to meet what, we believe, will be heightened demand throughout the year. Embedded in this priority is our evolving pricing strategy that underpins our value offering at different products and pricing tiers. Think of it more of a classic good-better-best strategy that applies to the majority of our goods. As 2023 unfolds, I expect we'll really deliver in this area, thanks to some terrific emerging talent that is driving this initiative. Our third priority, controlling SG&A expenses and leveraging our balance sheet, proudly owned by our CFO, Heather, and her team, they are leveraging analytics to drive unnecessary costs out of the system and establishing excellent controls to govern our spending decisions. Over the past 14 months, the team has done an incredible job managing expenses and reducing our SG&A load. The Citi Trends operational model and cost structure runs lean and is very fixed in nature, meaning, as sales improve, we enjoy terrific flow-through to the bottom line. Lastly, our fourth priority is executing technology enhancements. This area remains as important as ever as we continue to enhance our tech stack to improve operational efficiencies across the business. The recent cyber incident altered our timing but not our agenda. As we disclosed, we faced a temporary disruption of our back office and distribution center IT team late in the fourth quarter of 2022. The company stores and financial system of record were unaffected and remain fully operational. As of February week three, our affected critical operating systems were restored. Our IT team has worked relentlessly to lead us through a successful recovery quickly bringing us back. This incident pushed our planned ERP implementation out for later this year. As I've said before, the new ERP system will be a game changer when it goes live, and we will benefit for many years to come. In summary, we have almost the entire year ahead of us, so many weeks to see our efforts bear fruit in concert with what we hope will be an improving economic backdrop for the families we serve. Our four priorities are designed to drive meaningfully improved results during the second half and should generate modest momentum in the remainder of the first half. With that, I'll turn the call over to Heather. She'll discuss our fourth-quarter and full-year results in detail and will give an overview of our 2023 outlook. Heather?