James Rozakis
Analyst · 2000 provides a safe harbor from civil litigation for forward looking statements. This conference call contains forward looking statements that reflect the company's current views as to future events and financial performance. These forward looking statements are subject to risks and uncertainties which could cause actual results to differ materially from those we may discuss. I refer you to the discussion on these points contained in our most recent filings with the Securities and Exchange Commission. I will now turn the call over to Todd
Thank you, Todd, and good morning, everyone. Our business continued to perform at a high level in the fourth quarter. We are adding many new customers. 2-thirds of which transitioned to a managed program after initially handling it on their own. Each of these new customers rely on Cintas for their image, safety, cleanliness and compliance needs. We also continue to sell additional processing services to our existing customer base. Retention rates remain very attractive, and pricing was close to our historical levels. Turning to our segment performance. In the fourth quarter, we saw strong results across all of our segments. Organic growth by business was 7.9% for Uniform Rental Facility Services. 13.2% for first aid and safety services, 10.7% for Fire Protection services, and 4%. As we have done in the past, I will provide the revenue mix of our Uniform Rental Facility Services segment for the quarter. Keep in mind that mix can fluctuate slightly between quarters. In the fourth quarter, Uniform Rental represented 47% Uniform Rental Facility Services segment revenue. Dust control was 20%, hygiene services were 16%, Shop Towels were 3%, linen including wipes, towels, aprons was 11%, and catalog sales were 3%. Gross margin percentage by business in the fourth quarter was 50.2% for Uniform Rental and Facility Services, 57.9% for First Aid and Safety Services, 50.8% for Fire Protection Services, and 42% for uniform direct sale. Gross margin for the Uniform Rental Facility Services segment increased 120 basis points from last year. Strong top line growth continued to generate leverage, which is helping to expand margins. We also benefited from technology investments, a high performing supply chain team that is effectively navigating a dynamic macro environment as well as ongoing process improvement initiatives. Gross margin for the First Aid and Safety Services segment increased 110 basis points from last Our investments continue to generate strong top line growth that has helped expand margin. These long term investments are things such as needed route capacity, leadership development, management trainees, technology, and selling resources in this business. Gross margin for the Fire Protection Services segment was 50.8%, an all time high. As we have noted in prior quarters, this segment can see some variability due to revenue mix, and ongoing integration of acquisitions. While margins may go up and down from quarter to quarter as we grow our national footprint, we like the long term fundamentals of the Fire business and remain committed to investing appropriately for future growth. Our adjusted incremental profit margins in the fourth quarter were effectively 38%. The highest over the last 5 quarters. For the year, we finished right at 30% when you adjust for the transaction related expenses in the current year and the $15 million gain on a 1 time sale in the prior year. This is in the heart of our stated range of 25% to 35%. Which allows us to invest for long term growth while still expanding margins. Our value proposition continues to resonate in a dynamic macro environment. All types of customers, regardless of the industry they operate in, seek reliable business partners to help manage their operations. Reduce the administrative burden, and ensure consistent service that allows them to focus on running their core business That demand is creating ongoing opportunities for Cintas. We serve a diversified customer base, and our solutions are widely utilized across our 4 strategic vertical markets. Health care, hospitality, education, and state and local government. Which continue to be solid contributors to our growth. Our addressable market remains very large, our track record shows we can drive growth across various economic cycles. Before I hand it over to Scott, I want to share a brief customer example that shows how Cintas helps businesses elevate their brand and strengthen their image in the marketplace. We recently added a customer on the East Coast. Is in what we refer to as a specialty trade sector. The employees were required to purchase their own workwear to meet the company's appearance standard. Which ultimately fell short of ownership's expectations. After learning about the breadth and quality Cintas has offered through our marketing efforts, they reached out to learn more. We introduced them to our product line, which delivers high quality, professional workwear for virtually every job imaginable. The employees had the opportunity to wear the Cintas ComfortFlex Pro garments, they were pleased with the quality, appearance, and functionality. The owners value the consistent professional image they created and management now leverages the uniform program as part of its recruiting strategy. This is another example of how the breadth and quality of our products and services helps our value proposition resonate with businesses of all types and sizes. I will now turn it over to Scott for more detail on our financials, capital allocation, and assumptions for our guidance for fiscal 27.