Hunter Harrison
Analyst · Merrill Lynch. You may ask your question
Thank you, David, and good morning to everyone, and thanks for joining us. As David said, we've got a lot to discuss today, and my remarks are going to be a little different than they normally might be. I'm going to allow Frank to run do the numbers, there's no use in us both doing it. And to try to give you some explanation or at least our read on the quarter, which some could characterize as mixed results. There were a lot of dynamics going on and taking place in the third quarter, which was a carryover to some degree from the second quarter, and was a challenging start. So, let me start here. I think that we went through obviously some slippage service-wise in the third quarter, which we're not proud of, which we had a listening session last week with the Surface Transportation Board, with their team members. I think some of you were present. I think there was some mixed reporting there, but I can tell you this, I've been in this business a long time, and this company is back to where it was -- it's back to where it was, and it's better, and it's climbing, and I see those issues, generally speaking, behind us, which I'm very proud of that. It reflects to some degree the resiliency of this organization, to go through what this organization has been through, and to be able to come out of an eight-nine-week, a little setback. And I didn't really – I considered initially as we went into this transaction; I didn't want to spend a lot of time reflecting that. But I do think it will to some degree add some context that this was not a failure of the model, a failure [indiscernible] railroading. Some of the historians aren't very good historians, this is not a new operating plan. This is an operating plan that's been in existence for 20 years plus. It's had a pretty good track record. In fact, I would -- it's a little hard for me to be objective, but an excellent track record. And so I think, as we reflect, it was more of an execution issue. We didn't execute at a lot of levels, and we learned that. And as a result, we had to make some, what I would describe as painful changes, that's never pleasant to do, but we had to do that. We had two derailments that were a real concern to me. One was a pretty horrific derailment on the side of a mountain that you read a lot about, that we have changed some procedures as a result, and I would say also to the local people there that we were dealing with who were extremely, extremely cooperative to our efforts trying to get that derailment under control. And then we had a -- and still I have under investigation a derailment in South Carolina that I'm convinced from a personal standpoint is clearly a case of sabotage where we had a bulldozer flipped on the track covered by [indiscernible]. And we came around, and that's not unusual in that territory to have that. And we hit the bulldozer, derailed the cars. Thankfully nobody was hurt. We've got rewards out. But those things, the derailments, the personnel changes that had to be made, I think to some degree we had reflected and understood that there's resistance to change, and we were going to have to deal with that, and we've had to in a little more difficult way than I thought it might be. But having said that, I think the most significant issue that came out here is we learned a lot about some of our people. We've made some personnel changes and we've developed some real, what I would describe as, rock stars, both in-house, from other rails, from the free market, and [indiscernible] line as well. I am very pleased that I think the organization is ready to go forward at what I might describe as breakneck speed. The operating plan that we had talked about, I think just the last week or the week before, we brought in our first dispatchers from the field, which takes us from -- we will make this first move to take us from nine offices to one here in Jacksonville. It's a big step. I think -- and these things are dynamic, and the markets change, but I think that we have pretty well settled in with the hump yard, I think we started off with 12 or wherever we were in [indiscernible], and we are down now to four, I think, core yards, which are effectively in in Selkirk, New York; and Waycross, Georgia. Also, Indianapolis Avon yard, and I guess Willard is the last one that will probably be closed soon. So that hump yard work is mostly behind us. Dispatcher work is behind us. Personnel moves are in place. The learning curve is going up. And I am as excited as I ever had been or more so about the future of the organization going forward. So I will have some more remarks at the end. At this point, let me catch my breath and let Frank help convert some of these things into our earnings results.