Melvin C. Payne
Analyst · Barrington
Thank you, Bill. I will summarize a few more things that I think would be very important to investors. In the 2013 annual shareholder letter, if you haven't read it, I really encourage you to go back and read it, because even though it's a lot of words and we mostly talk about the high performance culture, framework of Carriage, I also mentioned that this culture and high performance framework and leadership drives high and sustainable quantitative results. And when we started off at the end of '11 with the new beginning starting in '12, we put a 5-year timeframe on going from good to great. Now these are words, people say they're words. They're not just words within the company, and I want to get this point across. We're halfway through our defined 5-year timeframe. That has nothing to do with us becoming a great company by the end of 2016. Because by the time we get close to that, we will redefine what greatness means and raise the bar across the company in terms of high-end sustainable quantitative performance. Now we recently had a midyear review with all of our managing partners and sales managers from every business across America, late May, all our support team leaders and many of the staff along with our senior leaders. We have never had a meeting like this. Our people left inspired, challenged to go back to their businesses and act on any weakness that they find in their business. We face two primarily over the last year, cremation averages and the revenue-related to it and preneed property sales in our cemeteries. So they are all over it. Our company is all over it. Everyone is aligned. We never had talent this deep and this broad. And we saw instant improvement, starting in June, on our cremation averages that has continued into July. And if you put together what Bill said, better volume comparisons in the second half along with better average on each unit volume, then you've got the operating leverage that is so inherent in this business kicking in for you and giving you a boost. Along with that, we have, over the last year and especially over the last 6 months, been accumulating large, unrealized gains on our trust funds. We began to harvest those gains recently. That doesn't mean they will all show up as recognized revenue, but they're real. And we're harvesting them, and they will show up and be meaningful over the next year or 2. And finally, the acquisition landscape is really favorable right now for our company and is getting a lot of attention. We're going to a lot of conferences. We're really getting the word out. And I think the company has never been better positioned. In terms of the new acquisitions that we made, I can't express how excited I am, and I know I speak for Bill, Dave and our other team members, at how much dynamic change has happened in these businesses and in these markets in a short amount of time. It's been unbelievable to see the talent that has come over to these businesses that has a following in the markets, and it's a wonderful thing to see. So I think the underwriting of those businesses will turn out to be conservative, as we look a year or 2, 3 out. And finally, I want to end this call, like in most calls, with our second quarter performance heroes from each region. East region. Deana Kelly, North Brevard Funeral Home, Titusville, Florida; Frank Forastiere, Forastiere Funeral Home, Springfield, Massachusetts; John Fitzpatrick, Donahue-Cecere Funeral Homes, Westbury, New York, that's long Island; Michael Redgate, Redgate-Hennessy Funeral Directors, Trumbull, Connecticut; Curtis Ottinger, Heritage Funeral Home, Chattanooga, Tennessee, they joined us in November of '13; Ben Friberg, Heritage Funeral Homes, Fort Oglethorpe, Georgia, also at the same time in November '13. The West region: Michael Nicosia, Ouimet Bros. Concord Funeral Chapel, Concord, California; Richard California, Connolly & Taylor, Martinez, California; Verdo Werre, McNary-Moore Funeral Service, Colusa, California; Terry Shotkoski, Cloverdale Funeral Home, Boise, Idaho. And in the Central region: Pam Parramore, Baker-Stevens-Parremore Funeral Home, Middletown Ohio; Jeff Hardwick, Bryan & Snyder Funeral Home, Zanesville, Ohio; Mark Cooper, Seaside Funeral Home, Corpus Christi, Texas; last but not least Randy Valentine, Dieterle Memorial Home, Montgomery, Illinois. When we call these people performance heroes, we actually mean it. Their performance in the second quarter was extraordinary, and they will continue to achieve those kind of high standard achievements, which has a high financial performance following, like night follows day, for the rest of the year. They will also be joined, I'm sure, by others, which we will call out in future quarters. With that, I'd like to open it up for questions.