Victor Dellovo
Analyst · Segren Investments
Thanks, Michael, and good morning, everyone. Gary will be reviewing the Q4 financial results in a few minutes, so I will focus my remarks on our full year performance. To begin, total revenue for fiscal 2019 increased 8% to slightly over $79 million. I am pleased with our results, and I also believe the investments we made over the past couple of years positions us for even greater success in fiscal 2020 and beyond, as we transform CSPI into a cybersecurity, wireless and managed service company. Specifically, our new and exciting revenue opportunities for Unified Communication as a service and ARIA. I do expect these to begin generating revenue during the second half of our fiscal 2020, and I'll discuss these in greater detail.
But first, let me begin with a review of our Technology Solutions business. For the full year, TS revenues increased to $71.1 million, representing a [ 14% ] increase over fiscal 2018. This reflects a healthy increase in the product and service revenue, which grew at 13% and 18%, respectively. Our managed service practice, or MSP, exceeded our expectations and for a business that did not exist 3 years ago, we already had a significant number of new customers, and the list keeps growing each quarter. In fact, in the first few weeks of our fiscal 2020 first quarter, we signed several new customers, so we are bullish onf the full year results. However, what I'm most proud of is the high customer satisfaction. And I believe the continued positive customer experience is going to help us secure new customers. Kudos to the entire team. They're doing an amazing job, and I'm confident that they will continue to perform at a very high level.
We also continued our work within the cruise industry, which, if you recall, initially started with 1 operator and increased to include a second. Both are well regarded and among the largest global operators. In fiscal 2019, we have completed a total of 17 ships, and we currently have commitments for the next 7 months or through fiscal third quarter.
Finally, our Microsoft practice is performing well and is benefiting from the actions to recruit the right talent. While we still have open positions, filling these together with our marketing spend will continue to strengthen our Office 365 business.
We also continue to pursue our Unified Communication as a service business or UCaaS, which is an all-in-one service for hard and soft phones, including 24/7 security and technical support, with redundant data centers located in Florida and Texas. This is a fast-growing and dynamic market, which is controlled by just a few large players and according to published reports, is expected to have a 29.4% compounded average growth rate through 2024, when it's anticipated to reach a $79 billion market. As you would imagine, with these market's characteristics, we are -- have allocated significant resources to develop an offering, which I believe is distinct and offers competitive differentiation.
Currently, we have 2 customers performing testing. And since they have over 1,000 users being tested in multiple locations. The feedback is positive, and we maintain our timeline to officially launch in January. There is a tremendous amount of interest in the UCaaS and the pipeline is getting deeper.
I'll now move to our High Performance Product division. Full year revenue was $7.9 million. And while the $2.6 million decrease was not entirely unexpected, it's primarily due to $1.7 million decline in royalty revenue related to the E-2D program. Plus another $3.5 million in lower multicomputer service and Myricom revenue.
However, this was partially offset with nearly $1 million increase from multi-computer products and services. We remain confident we can secure additional purchases for both parts and royalties for fiscal 2020 of foreign military E-2D planes.
In addition to our HP -- legacy HPP revenue, we are very excited about the future revenue opportunities. As I mentioned earlier, ARIA, our award-winning next-generation cybersecurity platform is why we are cautiously optimistic about the growth potential for our HPP business segment. As a reminder, ARIA provides advanced protection for critical data assets that need to be assessed by end users and applications, both in the cloud and on site.
I want to review the progress that we made since we last spoke and the initiatives that we are currently underway to ensure the successful launch of ARIA during the second half of current fiscal year. With the supplier issue successfully resolved, we commenced shipments as we have officially transitioned from beta stage to rollout stage. This increased level of confidence has allowed us to build a sales team. In the last 3 months, we have hired 3 trained direct salespeople with each, a minimum of 15 year's experience. I believe it's worth pointing out that each was fully employed at the other organizations that they made a conscious decision to join the CSPi team. As many of you know, this is a historically tight labor market, so I believe that the decision is a game-changer because they recognize ARIA's advantage in how we can potentially reshape the competitive landscape. Let me remind you, CSPi is a relatively newcomer in the cybersecurity space, an unknown entity, so it's a big moral boost when they joined. And I can say with our hesitation, their energy and enthusiasm is already permeating through CSPi.
While we continue to downplay a rapid initial ramp-up given the typical long sales cycle required when dealing with OEMs and MSSPs, the pace of sales meetings has increased and our sales funnel has risen exponentially. We are continuing to vet potential partners for our official channel program, which is part of our two-pronged strategy to expand to include resells with security expertise in order to improve the sales funnel of our cybersecurity products. We have signed 3 partners in the past 3 months, and we are expecting more as we progress over the next coming months and since the robust channel program together with the expanding direct sales team, will give us a strong platform for revenue growth.
As anticipated, the customer feedback remains positive, primarily regarding ARIA's ease of deployment and ease of use. So it's now just a matter of time before we get the first significant order. Actually, every potential customer has looked at ARIA is still in the sales funnel of more than 2 dozen or so. So I'm pleased to report that not a single one has walked away. Each one is progressing throughout the sales process with a few approaching the more advanced stages.
Also, the recent acknowledgment we received from Cyber Defense magazine, the premier source of IT security information, validates our vision and is a key in the third-party endorsement that will drive further customers' interest and demand. I can't underestimate the points of this reference and its combination with our sales and development efforts, we will remain -- maintain our plans to further educate the market. I also believe due to the momentum we are generating and the positive customer experience, the timing will benefit us as customers are finalizing budgets for the new year. Certainly, the larger ones.
In summary, we made significant progress in fiscal 2019, and we carried this momentum into the new fiscal year. As we enter the new year, we have a solid existing business and exciting new offerings in each of our business segments, UCaaS in our TS business and ARIA in our HPP business, and believe we are positioned to succeed in the coming year and cement our migration to a cybersecurity, wireless and managed service market company. I believe we now have the pieces in place to significantly improve our top line and achieve profitability in fiscal 2020.
With that, I'll now ask Gary to provide a brief overview of our fiscal fourth quarter financial performance. Gary?