Good day and welcome to the CSG Systems International Third Quarter 2020 Earnings Announcement. All participants are in a listen-only mode. A question-and-answer session will follow today’s presentation and instructions will be provided at that time. Today’s conference is being recorded. At this time, I would like to turn the conference over to Ms. Liz Bauer, Senior Vice President, Chief Communication and Investor Relations Officer. Please go ahead, ma’am.

Thank you, operator, and thanks to everyone for joining us. Today's discussion will contain a number of forward-looking statements. These will include but are not limited to statements regarding our projected financial results, our ability to meet our clients' needs through our products, services and performance, and our ability to successfully integrate and manage acquired businesses in order to achieve their expected strategic, operating and financial goals. While these statements reflect our best current judgment, they are subject to risks and uncertainties that could cause our actual results to differ materially. Please note that these forward-looking statements reflect our opinions only as of the date of this call, and we undertake no obligation to revise or publicly release any revision to these forward-looking statements in light of new or future events. In addition to factors noted during this call, a more comprehensive discussion of our risk factors can be found in today's press release, as well as our most recently filed 10-K and 10-Q, which are all available in the Investor Relations section of our website. Also, we will discuss certain financial information that is not prepared in accordance with GAAP. We believe that these non-GAAP financial measures, when reviewed in conjunction with our GAAP financial measures, provide investors with greater transparency to the information used by our management team in our financial and operational decision-making. For more information regarding our use of non-GAAP financial measures, we refer you to today's earnings release and non-GAAP reconciliation tables on our website, which will also be furnished to the SEC on Form 8-K. With me today on the phone are Bret Griess, Chief Executive Officer; Rollie Johns, Chief Financial Officer; and Brian Shepherd, our Executive Vice President and future CEO beginning January 1. With that, I'd like to now turn the call over to Bret.

Thank you, Liz, and thank you all for joining us today. It goes without saying that we at CSG are hoping that you, your family, friends and loved ones are safe and well. While much time and energy has been focused on the negative impacts of the pandemic as well as social injustices, we are focused on the good that has come out of these issues and how we can use it to continue to grow and improve. To elaborate we have seen our employees rally around one another and our customers finding new ways to connect and collaborate whether that would be through virtual workshops, proofs of concepts or ideation sessions. It also includes creative problem solving by helping our clients to overcome supply shortages, but sending headsets to our customer service agents' homes when they moved to a work-from-home environment, even though we don't sell headsets. And we have been and continue to be diligent and consistent in putting the health and safety of our employees first in all that we do. Finally, we're taking more substantial steps towards creating a more diverse and inclusive environment with the hiring of our first diversity and inclusion officer, who begins on December 2nd. Obviously one person is not responsible for creating this environment alone. However, with this dedicated focus and expertise, we believe that we can and will do better going forward. We believe these actions what create a sustainable differentiated company. And again, just like I shared last quarter, while CSG is not immune from the impact of this pandemic, we are so fortunate compared to many with a predictable resilient business that provides a lots of visibility. Rollie will review the financial results in more detail, but I'd like to call out a few key highlights. Our third…

Thanks, Bret. First on behalf of our 4,600 employees, our customers and our shareholders, thank you, Bret, for all that you've done for me personally, and for all of us over your fantastic 24 year career here at CSG. You helped CSG build into a sustainable industry-leading company where our core values are at the heart of what we do and just as importantly how we do it. When you and I first met five years ago, you shared with me four priorities that you wanted to accomplish as CEO. First, you wanted to become more market focused and responsive as we unleashed a full potential of our people. Second, you wanted to regain CSG's growth mindset. Third, you plan to invest more in our people and our innovative technology, so that CSG could bring even greater value to our customers because you clearly solve the gap between companies with average solutions and those companies like CSG, who provide industry leading resilient product platforms that deliver on our commitments to our customers. And finally, you wanted to strengthen our values and our culture as you knew these are key differentiators for CSG to attract and retain great talent, who then humbly serve our customers better and better. Looking back, Bret, everyone sees that you've clearly succeeded in all four. Over the last six weeks, I've had the great opportunity to meet with many of our investors and one question has been at the top of everyone's list. What is going to change under my leadership as I take the range from Bret and try to fill his big shoes? My response has been consistent. You're not going to see any sharp turns just to share determination to accelerate CSG's growth. What Bret and the executive team set out to do…

Thanks, Brian. Before I get into the financials, Bret I just want to say what a pleasure it has been working with you side by side over these last few years, and I wish you all the best. You will certainly be missed. So welcome everyone to the call today to discuss our financial results for the third quarter and our outlook for the remainder of 2020. Our business is operating well that met the economic challenges of this global pandemic. As Bret highlighted, our resilient business model continues to generate strong cash flows in the phase of the pandemic, which provides us with the stability necessary to continue to deliver on our strategic initiatives and create shareholder value both now and into the future. So let's walk through our financial results. We reported revenue of $244 million, and non-GAAP adjusted revenue of $228 million, which excludes transaction fees of $16 million for the quarter, both decreases of approximately 3% from the prior year. These are year-over-year fluctuations are not unexpected when considering the pricing adjustments associated with the Comcast extension, the continued unfavorable movements in foreign currency and the impacts of COVID-19. However, when compared to the second quarter of 2020, revenue increased 2% with 1% increase to non-GAAP adjusted revenue, which reflects the stabilization that we're beginning to see in our sales and implementation cycles, along with the rebound in our processing volumes. So moving on, third quarter non-GAAP income was $39 million, or 17.2% of non-GAAP adjusted revenue, bringing our year-to-date non-GAAP adjusted operating income to $112 million, or 16.5% of non-GAAP adjusted revenue. Non-GAAP adjusted EBITDA was $52 million for the quarter representing 23% of non-GAAP adjusted revenue. Non-GAAP EPS for the current quarter was $0.76 and our non-GAAP effective income tax rate was approximately 27%…

Thank you. [Operator Instructions] We'll take our first question from Tom Roderick with Stifel. Please go ahead.

Hi guys, it's Max on for Tom. I know you said that the payment business was pretty steady, but I just wanted to see if you could talk a little bit more about what you're seeing with like small businesses that may have more COVID exposure. And if you're worried about churn rates ticking up as – from the year and becomes closer.

Yes – as we said that our payments business was impacted, but not to the level that we see so many others in the retail space that have as some of the businesses that where we focused our energies and efforts around government, early child daycare type activities and school programs. It's leveled off nicely now as we go and it's heading back in the positive direction, not to our long-term plans, but that's to be expected and we'll get there soon. Brian, do you have more to share on that with your go to market closer activities with the payments business?

No, you hit it well, Bret. We've seen 1% to 2% sequential quarter-over-quarter growth. We like the transaction volume, but we've just got to keep selling new and performing well and see the volumes come back.

Great. Thanks. And then just, I guess, talk to me again about the economy starting to come back in the cost structure, not necessarily in payments, but just overall, are there certainly components of the variable spend that you think will come back sooner than others?

That broke up a little bit, Max. But I think what I heard you ask is about the more macro economy and if there are sectors or parts that would come back quicker, is that – was that the question or can you repeat it?

Yes. Sorry. I just – exactly in macro, just in terms of your cost structure like the variable spending, if there parts that you think will come back quicker as the economy does come back [indiscernible]…

As the economy evolves, we do see variances that are happening with the healthcare crisis in addition to some of the financial challenges that are happening. As we said, we have an extremely strong cash flow quarter and are raising that cash flow guidance because of the stability in the business, the incredibly stable business model that we do have and have built over the years with the long-term recurring revenue. We see things in the digital transformation world where some of the huge major transformational things that may be moved to the right a bit, but still as we discussed our pipeline is as healthy and as large as it's been in my career at CSG. There are sectors that will continue to evolve as we've moved through that, as we said, but a bit of the payments front there we'll also see a lot of things where as the pandemic has hit, what it's led to is digital models win. It's just easier to go online with the separation in that process. So we continue to see activities on that front as we move forward. I hope I got your question.

Yes, that's it. Thank you.

Thanks, Max.

Thank you. At this time, it appears there are no additional questions in the queue.

Thank you. We appreciate it, Cody, and everyone for taking the time. Once again, we'd like to thank everyone for your time today and continuing to care about CSG. We're proud of our performance for the three – first three quarters of the year. We're very optimistic about what the future holds and this thing, my last call, as CEO of CSG. I just like to, again, I always in these, in a grateful fashion, because I have been so grateful for the phenomenal customers that have allowed us to help them solve their toughest business problems, an incredible board that it continues to evolve and provide helpful and valuable input to us as a leadership team. And of course, our employees, the employees that have just made CSG a wonderful place for me, a blessing and an honor to get a lead in because these employees continue to learn, grow, evolve, and improve as individuals, all of which lifts CSG in the whole. So thank you for everybody for your time. We appreciate it. Have a great rest of your day.

Thank you. That does conclude today's conference. Thank you all for your participation. You may now disconnect.