Earnings Labs

CSG Systems International, Inc. (CSGS)

Q4 2014 Earnings Call· Wed, Feb 4, 2015

$80.37

-0.02%

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Transcript

Operator

Operator

Please stand by, we are about to begin. Good day, and welcome to the CSG Systems Fourth Quarter and Year-End 2014 Earnings Announcement Conference Call. Today’s conference is being recorded. All participants are in a listen-only mode. And a question-and-answer session will follow today’s presentation and instructions will be provided at that time. At this time, I would like to turn the conference over to Liz Bauer. Please go ahead.

Liz Bauer

Management

Thank you, Matt, and thanks to everyone for joining us. Today’s discussion will contain a number of forward-looking statements. These will include but are not limited to statements regarding our projected financial results, our ability to meet our clients’ needs through our products, services and performance; and our ability to successfully convert the backlog of customer accounts on to our platform in a timely manner. While these statements reflect our best current judgment, they are subject to risks and uncertainties that could cause our actual results to differ materially. Please note that these forward-looking statements reflect our opinion only as of the date of this call, and we undertake no obligation to revise or publicly release any revisions to these forward-looking statements in light of new or future events. In addition to factors noted during this call, a more comprehensive discussion of our risk factors can be found in today’s press release as well as our most recently filed 10-K and 10-Q, which are all available on the Investor Relations section of our website. Also we will discuss certain financial information that is not prepared in accordance with GAAP. We believe that these non-GAAP financial measures when reviewed in conjunction with our GAAP financial measures provide investors with greater transparency to the information used by our management team in our financial and operational decision-making. For more information regarding our use of non-GAAP financial measures, we refer you to today’s earnings release and non-GAAP reconciliation tables on our website, which will also be furnished to the SEC in Form 8-K. With me today on the phone are Peter Kalan, our Chief Executive Officer; and Randy Wiese, our Chief Financial Officer. With that, I’d like to now turn the call over to Peter.

Peter Kalan

Management

Thank you, Liz, and thanks to everyone for joining us today. For the fourth quarter, we reported total revenues of $194 million and non-GAAP earnings per share of $0.61. For the full year 2014, we reported total revenues of $751 million and non-GAAP earnings per share of $2.12. While our results are within the range of guidance that we provided, we did not see the typical increased spend in the fourth quarter that we’ve historically experienced from our clients and our results fell slightly shorter of our own internal expectations. For the year, the strength in our processing revenues offset the weakness in spending that we saw from our software clients. Year-over-year revenues from our APAC revenue region grew. Our EMEA region was basically flat. And our Americas region performed well thanks to the increase in spending by our cable, satellite, and content clients. Many of the accomplishments that we achieved over the past year don’t reflect in our 2014 results. And instead, we’ll begin to have a meaningful impact on our financial results in the latter part of 2015 and in future years. For example, as a result of Comcast’s decision to standardize their retail customer accounts on to CSG we have the opportunity to convert the largest number of new customers on to our solution, since I joined the company back in 1997. Building on that, we successfully migrated the first 20% or 2 million Comcast customers off of a competitor’s platform and on to our solution. This is important not just from a 2015 revenue perspective, but in demonstrating to Comcast that our combined teams are very good at doing conversions. As a result, we’re confident that we’ll be successful converting the remaining 8 million Comcast customers from a competitor’s platform. And we also believe that when…

Randy Wiese

Management

Thank you, Peter. And welcome to all of you on the call today to discuss our financial results for the fourth quarter and full year of 2014, as well as our outlook for 2015. We are pleased with the strides we have made over the past year to position our company for future growth and look forward to the opportunities we have to build upon these successes and further enhance shareholder value in the coming year. Now, I’d like to walk you through the financial results in more detail. Total revenues for the fourth quarter were $194 million, down slightly from the same period last year, and up 5% sequentially between quarters. Revenues for 2014 were $751 million, up 1% from the prior year. These annual results reflect the success we had in growing our recurring processing revenues, which grew about 5% for 2014. This growth reflects the strength of our North American cable business and the early successes around our international managed services offering. This strength helped us offset some of the challenges we experienced this year in our software and services revenues. Breaking down the components of revenues further, for the full-year 2014, we generated 85% of our revenues from the Americas region, 10% of our revenues from the EMEA region, and 5% of revenues from the APAC region. Moving on, our non-GAAP operating income for the fourth quarter was $32 million with a margin of approximately 17%, and was $122 million for the full-year with a margin of just over 16%, which is slightly below our expectations due to our lower level of revenue performance for the year. GAAP operating income for the quarter was $19 million and was $76 million for the full-year, both of which reflect the margin of 10%. For the fourth quarter, our…

Operator

Operator

Thank you. [Operator Instructions] At this time, we do have one question in queue, and this will be from Howard Smith with First Analysis. Please go ahead.

Howard Smith

Analyst

Yes. Good afternoon.

Peter Kalan

Management

Hi, Howard.

Howard Smith

Analyst

Hey, a couple of questions. One in your prepared remarks, you talked about confidence that Time Warner if acquired - the Comcast would take the Time Warner subs that are in competitive system and bring them on yours. And it was a little definitive in how you discussed that maybe I am reading too much into it. But what was there something in the conversion of the first 2 million or something that has transpired in the last few months that gives you a boost in confidence in your ability to get those subs from your competitor?

Peter Kalan

Management

I don’t think there has been any specific change or any specific messaging that was intended in that, though, Howard, when we look at the success that we jointly had with Comcast and the benefits that they are getting from this by standardizing and the benefits that they’re getting from the capabilities of our system, we just have a very strong belief that they will want to continue their standardization across all their markets. And that’s all the signaling as well as what we’ve heard from them of what their intent is. Now the deal has to close the priorities of what would have to be done subsequent to that, that needs to be addressed and scheduled, but the business benefits are pretty compelling.

Howard Smith

Analyst

Okay. And I know transferring them over is not easy, so getting the first 2 million done is a cause for celebration.

Peter Kalan

Management

Yes, yes, thank you for that.

Howard Smith

Analyst

In terms of just as you say that deal has to close et cetera, when you think about your guidance and you’ve been very transparent on the expected impacts. Are you assuming a specific date of the lower contribution in that and kind of what’s in that assumption in your guidance?

Randy Wiese

Management

Yes. Let me give you some color on that. Howard, I mentioned in my comments about $20 million of headwinds for the year. Think of about 60% of that tied to the Time Warner Comcast re-pricing, probably the best way to look at it.

Howard Smith

Analyst

Okay. And then…

Randy Wiese

Management

Which is I think very consistent with what I…

Liz Bauer

Management

Which basically assumes that April 1 close…

Randy Wiese

Management

Yes, exactly, April to March close timeframe, correct.

Howard Smith

Analyst

Yes. And then lastly, if there is any update on Charter, I think you have a contract with them, which is maybe a little bit past due, which is not unusual, and if there is anything in your guidance assumed in regards to that or not?

Peter Kalan

Management

Well, let’s take this in two pieces. Let me just give an update of where we are in the progress with Charter. We are in the negotiations with Charter for a long-term extension of their agreement with us. And as you know, Howard, we’ve been a long-time provider a Charter and we’ve consolidated all of Charter’s subscribers onto our platform, I forgot, what, several years ago. I won’t try to remember the specificity that. And we have very strong confidence that we should be - where we will be a long-term provider for Charter and we’re excited about it, because they are - we believe they are a company that’s looking to gain scale on the market as evidenced by what they’re doing with Comcast. The specifics of what’s in guidance or at least the directional, Randy, I’ll let you take.

Randy Wiese

Management

Well, we’ve been having discussions with Charter, made a lot of great progress. So we have a good idea of the impact and the timing, and it is built into our guidance for the year, Howard.

Howard Smith

Analyst

Okay, perfect. Thank you so much.

Peter Kalan

Management

Thanks, Howard.

Operator

Operator

[Operator Instructions] And currently we have two more in the queue. At this time, we’ll go to Tom Roderick with Stifel.

Tom Roderick

Analyst

Hey, guys, good afternoon. So let me follow-up on Howard’s last question, maybe his point about Comcast in the 2 million subs that converted in the quarter. I just love to hear a little bit more anecdotal data or what way you can share about it with respect to what some of the challenges were in moving those 2 million subs, how difficult that proved to be? How you think that maybe impacts the timing of the remainder of the subs? I mean, obviously the warrants are structured out over multiple years, but the speed at which you knocked down the first 2 million is a pretty good sign. So we’d love to just start to hear in your own words how that played out and how you think that impacts the timing in the future?

Peter Kalan

Management

Well, I think, Tom. First that, the success that we had, should build confidence - further confidence in Comcast, or with Comcast in CSG. We say had strong confidence to begin with by signing the deal that they did with us last July. I am always treading on very dangerous waters when I say how well we do these things, which we do them well. But the effort behind the scenes by our teams and the Comcast teams are significant, because this is every customer service rep, every technician, every end-customer account goes through some form of change. And to be able to do that and do that without disrupting operations is the number one thing, that we always strive to do with our clients. And we’ve been successful with what we’ve been able to do with that and making sure that the systems are up and running, they’re accurate and that they can service those customers when the conversion date is - comes and goes. I think the real success is us leveraging our knowledge of the platform and us leveraging our domain expertise. And building that with a very committed team from Comcast, because there are challenges that come up it’s - there is a lengthy process that has to be done in a lot of steps. And how the teams respond to those facing those challenges and come out of them, to make sure that the project is successful, is really probably the greatest testament of what we do as a company. And I can tell you from what I’ve seen the success of these conversions was recognized up and down the towers of Comcast. And I think that’s probably the biggest thing that that tells me that they are not going to hesitate when they get ready to bring rest of those subscribers to us.

Tom Roderick

Analyst

And Peter, just a follow-up on that, obviously, there is a lot of additional stuff that you can sell to Comcast and other customers, but it would seem like the Content Direct product would certainly be right at the top of that list. Any feedback from them, they obviously use it already, but any feedback from them with respect to accelerating their adoption and usage of their product or extending it into other territories or regions, how do you think about that opportunity?

Peter Kalan

Management

Well I think, when we talk about extending, it is across their footprint for the services that we support today, whether it’s CSG University or their extended sell-through of movies versus running movies were part of that full platform that’s supporting that. That’s not just across the CSG markets that we’ve historically supported. I am always hesitant to talk about where there is efforts are going on, because there’s competitive things that they are trying to do in this evolving digital world to make sure they have products coming forward. But the platform is an important part of supporting how they go forward. And we think that, with what we see going on in the rest of the market, whether it’s what you see from ESPN or HBO and others, that providers like Comcast will have to accelerate what they do. How fast they accelerate, they got a lot going on with Timer Warner and conversions and everything else. But I’ll tell you, I like being one of the big guys who is a leader because I think they will end up accelerating when they are ready.

Tom Roderick

Analyst

Great. Randy, let me throw this question at you, just in terms of the moves from a capital allocation standpoint. You up the dividend and maybe more interestingly you guys take a pretty big swing in terms of the share buyback. Any thoughts behind the timing of that share buyback. It looks like you’re going to be very aggressive in the marketplace with an accelerated share repurchase, what was the thinking behind why, why now, why at this price, anything you can share there?

Randy Wiese

Management

I think in both of my comments and Peter’s comments we really have a lot of confidence in the business. We’ve locked up Comcast with a long-term contract. We are making great progress on lot of our strategies, whether it would be managed services or Content Direct, we feel very comfortable and confident where the business is, and we thought, it was a very good idea to make that commitment to return the capital back to shareholders. We have a very strong balance sheet, expect to continue to generate lots of cash and did a great job of refinancing our debt. So I think, we are well positioned to get that capital back to our shareholders.

Peter Kalan

Management

And Randy, I just - Tom, I would just add to Randy’s comments. We believe we have a business that organically that can generate results building off of Randy’s comments and that does not meet a lot of capital to make that happen.

Tom Roderick

Analyst

That’s a good point, great. And Randy, just so, I’m clear, can you go back to your fiscal 2015 guidance and remind us what sort of share count you are anticipating, so we understand what the impact of that buy back is and your guided non-GAAP EPS number?

Randy Wiese

Management

Yes, Tom, I think we did about 33.7 of shares this year and it’s right about 32.4 for 2015 in my guidance, so it’s about 1.7 million shares coming on.

Tom Roderick

Analyst

Great. Thank you. I’ll jump back in the queue. Thank you, guys. Nice job.

Liz Bauer

Management

Thanks.

Operator

Operator

[Operator Instructions] We have one more question in queue. This will be from Mark Sue with RBC Capital Markets.

Spencer Green

Analyst

Hi, good afternoon. This is Spencer Green for Mark Sue.

Liz Bauer

Management

Hi, Spencer.

Peter Kalan

Management

Hi.

Spencer Green

Analyst

So you guys have successfully converted 2 million of the Comcast accounts to your system. Can you give us some ideaor help remind us how we should think about the timing with regards to the migration cost, should we assume that all the costs are baked in and now the 2 million have moved, or do they play out over a longer period of time?

Liz Bauer

Management

So how the costs play out relative to the migration?

Peter Kalan

Management

Yes, so the migration cost occur as part of the overall migration onto the platform and typically those also good capitalize and put under the balance sheet and amortized over the life of the contract. So you don’t see a big spike for those efforts. And therefore, and there is really no, what I would call, ramp up type cost. Our platform is established, it’s up and running, it’s highly leverageable. So as these come on, they come on in a very profitable way from day one all the way through the contract, so there is no big ramp up period from a cost perspective.

Spencer Green

Analyst

Okay. And briefly just kind of a bigger picture question, you’ve laid out some of the opportunities for Comcast, but then you also laid out an interesting opportunity in managed services, you mentioned, I believe about $50 million to $100 million opportunity over the next couple of years. And just hoping you might help us kind of quantify what kind of growth rates you are seeing in that market and kind of what could accelerate them or decelerate them based upon trends in the marketplace?

Peter Kalan

Management

Sure, Spencer. Well, I think there are several trends that are driving folks to look at managed services and that’s everything from how do they rationalize products, how do they drive cost out of their operations, how do they add adjunct solutions to their existing system, so that they can meet the future needs of digital services or new ways of monetizing networks. All those things that you may have heard on my previous comments, I think are the market factors driving it. For us, we’ve talked about over a five-year period that we thought we could get to $50 million to $100 million worth of annual recurring revenues of managed services. We’re first focused on leveraging into our existing clients around the globe and converting those software models to managed services and we’ve had very good success in the first year. We’ve got several Tier 1 clients and some Tier 2 clients that we’ve announced. And probably most exciting for us Spencer is that these - some of these same clients early on into the relationship have already come back and given us opportunities to, what I’ll say is bid or work with them to say, how do we expand this into other parts of their business. And that’s the type of things that we’ll accelerate what we do. But we are still looking at, we’re really effectively in year one of a five-year plan, and we still think that over the next three to four years is what is going to get us to that $50 million to $100 million, but we like the opportunities we are seeing in our pipelines are growing.

Spencer Green

Analyst

Great, very helpful. Thanks very much.

Peter Kalan

Management

Thanks, Spencer.

Operator

Operator

Currently, we have no further questions in queue. [Operator Instructions] Okay, we have a question from Tom Roderick with Stifel. Please go ahead.

Tom Roderick

Analyst

Okay, one last follow-up for you guys. The managed services business, you guys had a couple of big wins last year. The commentary was generally general to software that there were some challenges and budget challenges, and things like that. But as you look at the managed services business, we’d love to hear about, what do you think about the pipeline of opportunities that you have, what the challenges are in closing that. It seems like a number of your competitors are going after that same sort of managed services business. So what are you seeing in the marketplace that could inhibit further growth there or inhibit further wins like you had with MTN and Telstra?

Peter Kalan

Management

Well, I think, Tom, some of the interesting things that we’re doing to make sure we stay out of this, what I’ll call this kind of the fray that maybe happening in certain markets is, we are focused on customers we already know who are using our product and who acknowledge that they want help. And so we don’t have to compete against what I’ll say as the other BSS vendors. What we have to do is compete against some of the people who don’t have specialization in the platform like we have. So we may never be able to compete against a large SI [ph] or a large Indian outsourcer who really just brings very low cost body or kind of human capital cost. What we bring is specialization that we’ve proven with these clients that we’ve worked that brings value to them, because we know the product. And then it helps them think about how they run their operations better. And those are type of things that have driven MTN to engage with us and Telstra. And again as I commented to Spencer was to have these clients say, you’ve done so well here, here are some other areas where you can help me take and streamline my operations and take cost out and use your platform really as the recipient of the operations. And so that coupled with some other clients that we’re chasing and there are new opportunities where we pitch, when it’s a new client, the opportunity for us to operate it. But it’s our expertise around our product that keeps it out of a traditional competitive environment as well as going back to our existing clients.

Tom Roderick

Analyst

Got it. Perfect. Thank you guys.

Peter Kalan

Management

Yes. Thanks, Tom.

Operator

Operator

At this time we have no further questions in the queue. I’ll turn things back over to our host for any additional or closing remarks.

Peter Kalan

Management

Sure. Thanks, Matt. And for all those who’ve joined us on the call. I want to thank you for investing your time today with us. We are very excited about the business. We are excited about what we’ve accomplish in 2014 and how it lead us to 2015 and 2016 and beyond. And we think that shows in our confidence in our capital plan that we presented and that we are activating. So we look forward to continued success. It is a really interesting market we serve and we look forward to sharing our successes with you.